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SOUTH AFRICAN CIVIL AVIATION AUTHORITY (SACAA) VACANCIES
SOUTH AFRICAN CIVIL AVIATION AUTHORITY (SACAA)
CONTACT CENTRE TRAINEE (MIDRAND)
Reference Number SA-212
Description
Overall, Purpose of the Job
To provide an end-to-end customer service to the SACAA clients.
To improve the customer experience and customer satisfaction index.
Contact Centre
• Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day.
• Track all customer inquiries in the approved systems until queries are resolved.
• Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLA).
• Liaison with clients to identify any information and service requirements - Provide first line information.
• Professionally respond to requests from both external and internal customers.
• Evaluate customer satisfaction through approved tools and systems.
Quality Control
• Record all queries and comply with all procedures which relate to the contact centre.
• Adhere to the approved quality assurance measurements.
• Adhere to the approved SLA’s
Customer Satisfaction
• Project and maintain a satisfactory image when dealing with clients.
• Ensure that all customer queries are addressed as per agreed SLA’s and that they are logged on the approved CRM system.
• Sent customer survey after every interaction
Administration
• Keep accurate records of discussions or correspondence with customers
• Communicate and coordinate with internal departments
• Analyse statistics or other data as required by management
Requirements
Minimum Requirements
Closing Date: 01 June 2024
All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.
Work Level Junior
Job Type Contract
Salary Market Related
Duration 1 - 2 Years
EE Position Yes
Location Midrand
PLEASE APPLY HERE
CONTACT CENTRE TRAINEE (MIDRAND)
Reference Number SA-212
Description
Overall, Purpose of the Job
To provide an end-to-end customer service to the SACAA clients.
To improve the customer experience and customer satisfaction index.
Contact Centre
• Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day.
• Track all customer inquiries in the approved systems until queries are resolved.
• Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLA).
• Liaison with clients to identify any information and service requirements - Provide first line information.
• Professionally respond to requests from both external and internal customers.
• Evaluate customer satisfaction through approved tools and systems.
Quality Control
• Record all queries and comply with all procedures which relate to the contact centre.
• Adhere to the approved quality assurance measurements.
• Adhere to the approved SLA’s
Customer Satisfaction
• Project and maintain a satisfactory image when dealing with clients.
• Ensure that all customer queries are addressed as per agreed SLA’s and that they are logged on the approved CRM system.
• Sent customer survey after every interaction
Administration
• Keep accurate records of discussions or correspondence with customers
• Communicate and coordinate with internal departments
• Analyse statistics or other data as required by management
Requirements
Minimum Requirements
- Grade 12 and post Matric certificate in Business Studies; Consumer Studies; Management Studies; Marketing or equivalent qualification
- National Diploma Business Studies; Consumer Studies; Management Studies; Marketing or equivalent qualification
- 1 year/s Call Centre/Client Service experience
Closing Date: 01 June 2024
All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.
Work Level Junior
Job Type Contract
Salary Market Related
Duration 1 - 2 Years
EE Position Yes
Location Midrand
PLEASE APPLY HERE
TRAINEE INSPECTOR PANS-OPS/CARTOGRAPHY X2 (GAUTENG)
Reference Number SA-213
Description
OVERALL, PURPOSE OF THE JOB
- To train in the oversight of instrument flight procedures and aeronautical cartography as per ICAO SARPS.
- To train in the validation and approval (where necessary design) of instrument flight procedures and aeronautical charts.
- To train in the oversight of instrument flight procedure design and aeronautical cartography organisations as per ICAO SARPS.
Oversight – Instrument Flight Procedures and Aeronautical Cartography organisations
- Participate in the inspection, auditing and certification of procedure design organisations and aeronautical chart service providers.
- Participate in monitoring the compliance of certified procedure design organisation and aeronautical chart service providers as per ICAO SARPS, SA-CARs and CATS.
- Participate in external compliance obligations that the SACAA is subjected to
- Be trained in validating and approving instrument flight procedures and aeronautical charts submitted by certified Procedure Design organisations and aeronautical chart service providers as per ICAO SARPS, SA-CARs and CATS.
- Be trained in validating and maintaining information for publication in AIP SUPs, AICs and the AIP.
- Be trained in verifying, validating, approving and certifying aeronautical information printed on the South African WAC charts.
- Be trained in designing Instrument Flight Procedures aeronautical charts as per ICAO SARPS, SA-CARs and CATS.
- Participate in the development and review of local regulations and technical standards in line with ICAO SARPS.
- Participate in providing input and recommendations to the SACAA, CARCOM, NASCOM and external clients.
- Participate in the development and review the technical guidance material utilised to guide procedure design organisations and aeronautical chart service providers.
- Conduct research and benchmark the standards utilised to certify procedure design organisations and aeronautical chart service providers
- Conduct research and provide input into the development of specific proposals for standards to be applied in the design of flight procedures, aeronautical charts and airspace planning.
- Participate in all safety initiatives in the PANS-OPS section.
- Be trained in liaising with certified procedure design organisations and aeronautical chart service providers, on behalf of SACAA
- Be an observer in activities of relevant ICAO regional structure and local workgroups (e.g. meetings, symposiums, etc.) on behalf of SACAA
Requirements
EDUCATION (FORMAL QUALIFICATION REQUIRED)
MINIMUM
- Grade 12
- A pilot qualification with an IF rating and/or an ATC/ATSO qualification
- Completion of a PANS-OPS Basic course, Safety Management System course, State Safety Programme course
EXPERIENCE
- 5 Years - Qualified Pilot with an IF rating and/ or Qualified ATC/ ATSO
Closing Date: 01 June 2024
All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.
Work Level Skilled
Job Type Contract
Salary Market Related
Duration 1 - 2 Years
EE Position Yes
Location Gauteng
PLEASE APPLY HERE
CURRENCY FEES OFFICER (PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY) (MIDRAND)
Reference Number SA-211
Description
Process Applications
- Receive application package and evaluate the package for completeness.
- The package should specify the design Standards and airworthiness requirements according to which the aircraft type was certified.
- Draw specific aircraft file record and ascertain any outstanding documentation and information, pertinent to application.
- Engages with owner, Aircraft Maintenance Organisation concerning outstanding information, documentation, inspection reports and applicable fees.
- Develop annual oversight plans and safety promotion plans.
- When satisfied that the relevant requirements are met, will issue the C of A.
- Forward completed certificate for checking, authorisation and signature.
- Contact applicant to arrange forwarding or collection of certificates.
- Maintain and update all databases affecting currency fees (i.e. Great Plains, Aircraft Register), Certificates of Airworthiness, payments and aircraft files.
- Conduct any administrative and/or coordination function as may be allocated by management from time to time.
Requirements
Minimum Requirements
- Grade 12
- Certificate or Diploma in Administration
- 3 Years - Administration
Closing Date: 30 May 2024
All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.
Work Level Junior
Job Type Permanent
Salary Market Related
EE Position Yes
Location Midrand
PLEASE APPLY HERE
AIRWORTHINESS INSPECTOR: AVIONICS (GAUTENG)
Reference Number SA-209
Description
Site Visits and Inspections
Requirements
EDUCATION
Minimum
EXPERIENCE
Closing Date: 29 May2024
All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.
Work Level Skilled
Job Type Permanent
Salary Market Related
EE Position Yes
Location Gauteng
PLEASE APPLY HERE
AIRWORTHINESS INSPECTOR: AVIONICS (GAUTENG)
Reference Number SA-209
Description
Site Visits and Inspections
- Completion of allocated C of A/ATF inspection applications as per approved procedure
- Provide clients with the required feedback during the completion of all tasks.
- Review AW records of TC and NTCA aircraft as per procedure during C of A, ATF and RLA Renewal process
- Address industry stakeholder problems/queries in and exemplary manner
- Use of the EBS system for completion of all tasks as assigned by M: AR &I
- Enforcement (Grounding) actions taken as sanctioned by Manager Aircraft Inspection & Registration
- Enforcement actions recommended to the Enforcement. Department to be inline as assigned by M: ARI
- Analyse and investigate significant defects discovered in aircraft and determine corrective action to be taken where airworthiness may be affected and correct any trends, where necessary.
- Monitor the implementation of the ADs and/or related SBs issued by the manufacturer (both foreign and domestic) to ensure air operator’s compliance to the continuing airworthiness of aeronautical products with an established procedure to avoid or correct service difficulties.
- Investigate possible violation of the regulations regarding airworthiness and take appropriate enforcement action, when necessary.
- Participate in aircraft review board activities.
- Report with recommendations on outcome of safety audits and inspections.
- Research, develop and propose specific standards to be applied in certification, airworthiness, and maintenance of aircraft.
- Issue special flight permits.
- Address Industry stakeholder problems/queries in an exemplary manner.
- Provide Industry feedback to the Authority.
- Inculcate upon Industry stakeholders’ safety prerequisites and procedures.
- Proactively research, develop and propose specific standards to be applied in airworthiness and maintenance of aircraft.
Requirements
EDUCATION
Minimum
- Grade 12
- Aircraft Maintenance Engineers License in Avionics
- National Technical Diploma
- Aircraft Maintenance Engineer (AME) License
EXPERIENCE
- 5 years in Aircraft Airworthiness or Aviation Regulatory environment or Civil/Military Aviation experience
Closing Date: 29 May2024
All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.
Work Level Skilled
Job Type Permanent
Salary Market Related
EE Position Yes
Location Gauteng
PLEASE APPLY HERE
AVIATION SECURITY RISK TRAINEE (MIDRAND)
Reference Number SA-207
Description
OVERALL, PURPOSE OF THE JOB
To provide the complete end to end support to AVSEC Risk specialist in the development and implementation of aviation security risk management framework. By providing technical/administrative support in the Risk and data analysis functional area within the aviation security risk area, through gathering appropriate data and information for analysis purpose to identify trends in support of the risk based oversight model.
KEY PERFORMANCE AREAS
•Assist: In the Implementation of an effective aviation security risk.
• Analysis: Analyse data to identify potential security risk and vulnerabilities.
• Maintain: Risk assessment model and framework.
• Monitor: Monitoring of industry security conditions and emerging trends.
• Maintain: Aviation security risk data in database.
• Visualization: Create simple data visualizations (e.g., charts) to help convey key findings.
• Reporting: Support the generation of reports and presentations.
• Team Collaboration: Work closely with experienced data analysts and cross-functional teams.
• Learning: Seize the opportunity to learn from mentors and access learning resources.
• Problem-Solving: Contribute to solving risk and data-related challenges within the security context.
• Communication: Develop your communication skills by sharing insights and seeking guidance.
• Quality Assurance: Assist in verifying risk and information accuracy and analysis processes.
OUTPUTS/ DELIVERABLES
•Maintain security risk database.
•Monitor operators’ risk profile.
•Data Auditing
•Data Visualisation
•Produce monthly reports and presentations.
•Perform office administration responsibilities i.e., prepare minutes.
Requirements
Minimum Requirements
• Bachelor’s degree in risk management or related NQF 7 Qualification
Ideal Requirements
- Honor's Degree and Security Management/ Data Analyst /Compliance certificate
- 1 year - Risk Management Experience
Closing Date: 30 May 2024
All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.
Work Level Junior
Job Type Contract
Salary Market Related
Duration 1 - 2 Years
EE Position Yes
Location Midrand
PLEASE APPLY HERE
2024 INTERNSHIP PROGRAMME (MIDRAND)
Reference Number SA-208
Description
SELECTION CRITERIA
Please apply if you have recently graduated with one of the following fields of study.
- Accounting
- Business Management and Administration
- Communications
- Engineering
- International Relations
- Law
- Marketing
- Project Management
- Public Relations
- Supply Chain Management
- Transport and Logistics
SKILLS AND COMPETENCIES
- Basic to intermediate skills in MS Office
- Good Communication Skills
- Action Orientation
- Attention to Details
- Initiative
Requirements
Minimum Qualification:
- Grade 12
- National Diploma or Bachelor's Degree in the following: Accounting; Business Management and Administration; Communications; Engineering; International Relations; Law; Marketing; Project Management; Public Relations; Supply Chain Management; Transport and Logistics
Closing Date: 24 May 2024
All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.
Work Level Student/Graduate
Job Type Contract
Salary Market Related
Duration 1 - 2 Years
EE Position Yes
Location Midrand
PLEASE APPLY HERE