Picture
 
SOUTH AFRICAN BUREAU OF STANDARDS (SABS)
 
GROUP MANAGER: ICT (5 Year Fixed-Term Contract)
South African Bureau Of Standards (SABS)
Pretoria, Gauteng
Contract

Closing Date 15 May 2020
 
Job Details
Division: Digital Transformation & Innovation
Minimum experience: Director
Company primary industry: Government Administration
Job functional area: Information Technology
 
Job Description
 
Strategic Management
  • Lead the development, management and execution of the ICT strategy and provide input into the overall strategy, policy and decision-making direction of the organisation.
  • Ensure the alignment of the ICT strategy with the requirements of all relevant sub-divisions, through the development and execution of strategic work plans.
  • Set and drive comprehensive goals and objectives for performance and growth to support SABS’s strategy and objectives.
  • Ensure the effective management of the entire extended ICT value chain (both internal and external) in line with SABS overall
  • Lead and ensure the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines relating to ICT in consultation with the CEO and Executive members.
  • Develop a Centre of Excellence to balance technical know-how with customer/stakeholder
  • Ensure productivity is measured effectively against set objectives.
  • Ensure that ICT achieves set objectives and that corrective actions are taken where the operational objectives are not achieved.
  
Operational Management
  • Develop and execute the ICT Operational plan, ICT Disaster Recovery plan, ICT infrastructure and Governance plans to meet capacity and requirements in line with the overall SABS plans.
  • Convert divisional operational plan into business activities and targets to attain performance targets.
  • Manage the operating model within sphere of control and ensure the continuous improvement thereof so as to ensure business improvement.
  • Ensure that the business unit objectives are met through effective performance management and measurement
  • Provide subject matter expertise to the organisation regarding ICT protocols and processes.
  • Organise and manage ICT in terms of resources, maximize productivity and customer satisfaction.
  • Ensure clear alignment between the actions and goals of ICT and the various divisions.
  • Communicate team progress and goal achievement to EXCO.
  • Continuously assess areas for internal improvement and develop plans for implementation.
  • Develop annual Integrated Demand Plans and report to the relevant stakeholders.
  • Communicate overall ICT trends and results to the business unit managers.
  • Ensure that the business objectives are met through effective performance management and measurement.
  • Ensure that all cost targets are monitored and achieved within each portfolio.
  • Advise the SABS EXCO and the Executive on matters related to key stakeholders within scope of control as it relates to ICT.
  • Ensure that relationships with service providers, business community, regulators and other key stakeholders are maintained and managed.
  • Direct the SABS’s relationship with its ICT stakeholders by supervising and managing their performance in a manner that is consistently beneficial to the organization in all respects.
  • Ensure the accurate collection and consolidation of ICT data and reports to Executive Management.
​
 
Risk and Compliance Management
  • Ensure the mitigation of ICT’s risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
  • Responsible for the coordination and maintenance of quality risk management in line ISO requirements.
  • Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
  • Support and provide evidence to all internal and external audit requirements.
  • Oversee the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity.
  • Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures throughout the business unit.
 
Financial Management 
  • Lead the overall financial performance and improvement of efficiency in service delivery within ICT.
  • Develop and manage financial planning, forecasting and budgeting that will be used to initiate, drive and implement all ICT related initiatives in line with the business strategy.
  • Ensure that non-human capital budget guidelines are compiled in line with the ICT
  • Provide input in the planning and compilation of the division’s annual budget aligned to the operational and strategic delivery plans to support the implementation of set objectives.
  • Ensure the effective implementation, management, monitoring of the budget, and mitigate and report on any variances.
  • Ensure the deployment of proper financial controls to manage the budget.
 
People Management 
  • Manage and lead ICT by providing clarity of vision; prioritising resources; facilitating alignment of the team; setting high expectations; inspiring commitment; encouraging mutual support; and enabling development opportunities.
  • Proactively manage all direct reports in order to ensure that the strategic objectives for ICT is met.
  • Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning, within ICT.
  • Ensure that all people within scope of control are properly trained and developed including mentorship and coaching of employees.
  • Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
  • Contribute to diversity management and change management initiatives.
  • Implement a learning culture within scope of control.
  • Develop and execute technical and leadership skills development strategies in consultation with the Human Capital division.
  • Become the change agent for all ICT projects and programmes
​

Stakeholder Management 
  • Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
  • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation
  • Represent and participate in the organisation’s committees and tasks teams when required.
  • Convene, chair and attend meetings and present findings and business cases to relevant stakeholders when required.
  • Provide technical support on projects when required.
  • Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
  • Effectively management customer complaint through timeous resolution and/or escalation as required.
  • Align stakeholder activities across ICT to ensure engagements are well
  • Analyze queries and develop mechanisms to proactively resolve common issues and share lessons learned across
  • Ensure the documentation of all stakeholder engagements to ensure continuity for future engagements.
 
MINIMUM QUALIFICATIONS, SKILLS AND EXPERIENCE
  • Honours Degree in Technology Management, ICT or a related field
  • 10 Years relevant work experience in ICT - Operational
  • 5 Years management experience  - Managerial
  • 3 Years senior management experience  - Senior Managerial
  • Proven track record and ability to formulate and execute ICT strategy and operational plans at organisational level.    
  • Proven track record in managing ICT operations at an organisational level.           
  • Must have experience in managing integrated ICT functions inclusive of ICT infrastructure, ICT help desk, ICT applications, business intelligence, ICT architecture, etc.
​