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SMALL ENTERPRISE DEVELOPMENT AGENCY (SEDA)
 

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INFORMATION OFFICER 
DURATION Twelve (12) Months Fixed Term Contract 
REPORTING TO Branch Manager 
JOB GRADE C1 
TOTAL CTC
Minimum R293 771.00
Midpoint R345 613.00 
NO. OF INCUMBENTS 1 
DIVISION Enterprise Development Division 
LOCATION Western Cape: City of Cape Town Branch (Bellville) 
 
MAIN PURPOSE OF THE JOB
To provide appropriate business information to SMMEs and aspiring entrepreneurs by determining requirements, answering inquiries, giving basic business development advice, referring clients to relevant stakeholders, and maintaining client information on the Seda national information Centre database 
 
KEY PERFORMANCE AREAS
❖ Provide information and advisory services to Seda clients.
❖ Participate in information dissemination at Seda’s promotional events.
❖ Keep abreast of Seda services and offerings.
❖ Provide relevant Seda stakeholders with client information from client/caller database.
❖ Perform administrative activities relating Call Centre. 
 
REQUIRED MINIMUM QUALIFICATION
❖ Matric (NQF Level 4) and Diploma (NQF Level 5/ 12 months Certificate) in Information Sciences/Business Management /Business Administrator/Marketing NB: It is the organisation’s intention to promote equity and representivity in terms of race, gender and people living with disability as per the set numerical targets contained in the organizational Employment Equity Plan (EE Plan). Previously Disadvantaged Individuals are encouraged to APPLY.
 
REQUIRED MINIMUM WORK EXPERIENCE
❖ 3 - 4 years in enterprise development environment and customer service experience
Able to demonstrate:
❖ Excellent understanding and knowledge of small enterprise development sector
❖ Knowledge of Seda offerings and services will be an added advantage.
❖ Knowledge and ability to capture data
❖ Knowledge and ability to retrieve electronic information.
❖ Knowledge and ability to operate computer programmes (MS Word. Excel and PowerPoint).
 
CRITICAL COMPETENCIES
❖ Advisory Service
❖ Communication
❖ Stakeholder Engagement
❖ Analytical
❖ Business Acumen
❖ Problem-Solving & Decision-Making
❖ Planning & Organising
❖ Monitoring & Evaluation
❖ Performance Driven
❖ Administrative Diligence
❖ Teamwork
❖ Adaptability & Flexibility
❖ Policy Adherence
❖ Negotiation
❖ Basic Computer Skills
❖ Financial Acumen
❖ Office Management
 
 
The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within three months of submitting your application, please consider it unsuccessful. Proposed offers will be made from Minimum to Midpoint as advertised.
❖ Foreign qualifications must be accompanied by an evaluation report issued by SAQA. It is the applicant’s responsibility to have all foreign qualifications evaluated by SAQA and to provide proof of such evaluation report (only when shortlisted).
❖ Applicants should note that any false information contained in their cv and related documents could result in disqualification and/or summary dismissal. Please note that by applying for this position, you give SEDA permission to process your personal information in compliance with POPI ACT.
 
To apply, please send your CV to recruitmentwc@seda.org.za
Please state the position you are applying for in the subject line.
 
Closing Date: 15 April 2024







​
INFORMATION OFFICER
DURATION Twelve (12) Months Fixed Term Contract
REPORTING TO Branch Manager
JOB GRADE C1 
TOTAL CTC
Minimum R293 771.00
Midpoint R345 613.00
NO. OF INCUMBENTS 1
DIVISION Enterprise Development Division
LOCATION Mpumalanga: Ehlanzeni Branch
 
MAIN PURPOSE OF THE JOB
To provide appropriate business information to SMMEs and aspiring entrepreneurs by determining requirements, answering inquiries, giving basic business development advice, referring clients to relevant stakeholders and maintaining client information on the Seda national information Centre database
 
KEY PERFORMANCE AREAS
 Provide information and advisory services to Seda clients
 Participate in information dissemination at Seda’s promotional events
 Keep abreast of Seda services and offerings
 Provide relevant Seda stakeholders with client information from client/caller database
 Perform administrative activities relating Call Centre
 
REQUIRED MINIMUM QUALIFICATION
 Matric (NQF Level 4) and Diploma (NQF Level 5/ 12 months Certificate) in Information Sciences/Business Management /Business Administrator/Marketing
 
NB: It is the organization’s intention to promote equity and representivity in terms of race, gender and people living with disability as per the set numerical targets contained in the organizational Employment Equity Plan (EE Plan). 
Previously Disadvantaged Individuals are encouraged to APPLY.
 
REQUIRED MINIMUM WORK EXPERIENCE
 3 - 4 years in enterprise development environment and customer service experience
Able to demonstrate:
 Excellent understanding and knowledge of small enterprise development sector
 Knowledge of Seda offerings and services will be an added advantage
 Knowledge and ability to capture data
 Knowledge and ability to retrieve electronic information
 Knowledge and ability to operate computer programmes (MS Word. Excel and PowerPoint)
 
CRITICAL COMPETENCIES
 Advisory Service
 Communication
 Stakeholder Engagement
 Analytical
 Business Acumen
 Problem-Solving & Decision-Making
 Planning & Organising
 Monitoring & Evaluation
 Performance Driven
 Administrative Diligence
 Team Work
 Adaptability & Flexibility
 Policy Adherence
 Negotiation
 Basic Computer Skills
 Financial Acumen
 Office Management
 
 
The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within three months of submitting your application, please consider it unsuccessful. Proposed offers will be made from Minimum to Midpoint as advertised.
 
 Foreign qualifications must be accompanied by an evaluation report issued by SAQA. It is the applicant’s responsibility to have all foreign qualifications evaluated by SAQA and to provide proof of such evaluation report (only when shortlisted).
 Applicants should note that any false information contained in their cv and related documents could result in disqualification and/or summary dismissal. Please note that by applying for this position, you give SEDA permission to process your personal information in compliance with POPI ACT.
 
To apply, please send your CV to recruitmentmpu@seda.org.za
Please state the position you are applying for in the subject line.
 
Closing Date: 12 April 2024