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SANLAM IS HIRING
PORTFOLIO MANAGER
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Date: 14 Oct 2023
Location: Bellville, Western Cape, South Africa
Company: Sanlam Group
CAREER OPPORTUNITY
The BITS (Business Information Technology Services) team has a position available for a Portfolio Manager who will be based at our Head Office in Cape Town, Tygervalley.
JOB DESCRIPTION
The Portfolio Manager oversees Portfolios of Business Demand (across the Group) as well as governance and delivery management using the PMC (Portfolio Management Centre) methodology framework.
KEY RESPONSIBILITIES
The role works across the Business Facing Units (Client Solutions, Broker Solutions, Partner Solutions, Specialist Solutions, Santam Re & International and Shared and Enabling services)
The scope includes:
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Should you be aware of a qualified individual, please pass this vacancy on to them.
APPLY NOW
PORTFOLIO MANAGER
APPLY NOW
Date: 14 Oct 2023
Location: Bellville, Western Cape, South Africa
Company: Sanlam Group
CAREER OPPORTUNITY
The BITS (Business Information Technology Services) team has a position available for a Portfolio Manager who will be based at our Head Office in Cape Town, Tygervalley.
JOB DESCRIPTION
The Portfolio Manager oversees Portfolios of Business Demand (across the Group) as well as governance and delivery management using the PMC (Portfolio Management Centre) methodology framework.
KEY RESPONSIBILITIES
The role works across the Business Facing Units (Client Solutions, Broker Solutions, Partner Solutions, Specialist Solutions, Santam Re & International and Shared and Enabling services)
The scope includes:
- Managing a portfolio of products aligning with the organisations strategic objectives
- Monitor portfolio items progress and raise impediments impacting on delivery
- Enable portfolio oversight
- Governance definition & support
- Govern stage gates as per delivery framework
- Monitor & ensure quality of project execution
- Facilitate benefit case definition & review
- Enable benefit tracking
- Facilitate the creation of the 3-year portfolio view aligned to the corporate and IT strategic roadmap
- Identify Portfolio Risks
- Enhance & maintain portfolio and project risk management framework
- Risk appetite and tolerance framework
- Define and track key risk indicators
- Define Project Management and Project Co-ordination resource demand and supply
- Monitor and balance capacity & allocation
- Contract management
- Team leadership and management including but not limited to performance management, recruitment & career development
- Facilitate Project Management and Project Co-ordination community of practice
- Overall 10 + Years of experience in a Project Delivery Environment
- 5 years of experience as a Snr Project Manager
- 1- 3 of experience in the role of Portfolio Manager
- Lean Portfolio Management Knowledge
- Agile Delivery
- Project Management
- IT acumen
- Business acumen
- Portfolio Analysis
- Atlassian suite of tools (Confluence, Jira etc).
- Conceptual (big picture thinking) with a strong focus on execution
- Analytical
- Appropriate communication at all levels (verbal and written)
- Attention to detail
- Solution oriented
- Collaborates
- Drives results
- Flexibility and adaptability
- Cultivates Innovation
- Client Focus
- Business Acumen
- Portfolio Management
- Reporting and Administration
- Balances Stakeholders
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Should you be aware of a qualified individual, please pass this vacancy on to them.
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PROCUREMENT MANAGER: PROPERTY
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Date: 13 Oct 2023
Location: Cape Town, Western Cape, South Africa
Company: Sanlam Group
What will you do?
The Group Sourcing Procurement team has a position available for a Procurement Manager (Non-Motor – Property & External Assessor’s) who will be based at our Head Office in Cape Town, Tygervalley.
The development and formulation of commodity strategies for the Non-Motor portfolio, driving strategic sourcing initiatives, management of supplier base and relationships, unlocking optimal value from the supply base and alignment of the Procurement (procurement and buying) environment in terms of people, processes, systems and information.
What will make you successful in this role?
Qualification and Experience
Core Competencies
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
About The Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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PROCUREMENT MANAGER: PROPERTY
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Date: 13 Oct 2023
Location: Cape Town, Western Cape, South Africa
Company: Sanlam Group
What will you do?
The Group Sourcing Procurement team has a position available for a Procurement Manager (Non-Motor – Property & External Assessor’s) who will be based at our Head Office in Cape Town, Tygervalley.
The development and formulation of commodity strategies for the Non-Motor portfolio, driving strategic sourcing initiatives, management of supplier base and relationships, unlocking optimal value from the supply base and alignment of the Procurement (procurement and buying) environment in terms of people, processes, systems and information.
What will make you successful in this role?
- To develop and implement relevant differentiated procurement strategies for spend categories.
- To implement systems, processes and partner with key stakeholders internally and externally to facilitate optimal integration and alignment of the Procurement environment within Santam and its extended business.
- To develop and formulate commodity strategies for the portfolio of commodities within a supply chain of typically Building and Plumbing related suppliers as well as External Assessing Suppliers.
- To manage supplier relationships.
- To lead a team of Sourcing specialists and Contract officers including building a team culture of engagement.
- Drive a culture of continuous learning and development by sharing best practice and industry trends with peers and team members.
- To unlock optimal value from the supply base managed.
- To align the procurement environment in terms of people, processes, systems and information and link this into the day-to-day claims services operations of Santam (and other companies within the group) in order to satisfy policyholder needs in terms of consumable, repair and replacement goods through an approved network of contracted suppliers.
- Understanding budgets and financial targets and forecasting for procurement.
- Understanding spend reports and spend classification
- Reviews for proposals (RFP’s)
- Supplier contract management
Qualification and Experience
- B Comm (Supply Chain Management/Finance/Procurement) or a relevant B Degree
- Relevant Honours degree would be advantageous.
- Minimum of 8 years practical experience in industry in financial/procurement environment in Short term Insurance, FMCG or retail related areas with strong exposure to strategic as well as tactical dimensions
- Financial acumen
- Research skills
- Planning & organising
- Presentation Skills
- Pro-active orientation
- Problem solving
- Project management
- Strategic thinking
- Negotiating
- Coaching
- Interpersonal skills
- Conflict management
- Leadership
Core Competencies
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
About The Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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DEBTORS ADMINISTRATOR-MIRABILIS
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Date: 13 Oct 2023
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group
This career opportunity is available at Mirabilis a division of Santam for the Debtors Administrator, who will be based in Gauteng, Johannesburg.
The main purpose of the job is to ensure that USD/foreign premium debtors are collected, arrears balances are kept at acceptable levels, broker relationships are maintained and commission queries are effectively dealt with.
What will make you successful in this role?
Premium Collection / Premium Debtor Management
• Maintain Premium Debtor balances at acceptable levels
• Follow up on agreed payment terms
• Escalate ageing debtors to relevant marketers timeously
• Issue off risk letters for poor/non-payment of premiums
• Prepare and analyse age analysis statements and reports
• Ledger recons and journals
• Process premium refunds and confirm banking details
• Attend and initiate broker meetings to facilitate an efficient premium collection process
•Liaise with the Admin department regarding ledger accuracy in respect of premium, VAT, SASRIA etc.
Broker liaison and Commission matters
• Commission run
• Commission administration and statements
• Respond to and resolve all broker queries
Banking / Account administration
• Upload daily bank statements for various bank accounts
• Capture premium refunds, claims and other payments as required
• Distribute proofs of payment
• Reconcile KIT bank charges
• Save monthly bank statement files
• Allocate claims excess and salvages
• Other ad hoc functions as required by management
Qualifications and Experience
• Grade 12 and minimum 5 years’ experience in credit control in the short term insurance industry
• Good practical knowledge of MS Office (Word and Excel)
• Knowledge of the KIT admin system an advantage
Personal Qualities
• Assertive
• Accurate
• Attentive to detail
• Presentable and professional
• Excellent communication skills
About the company:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
APPLY NOW
DEBTORS ADMINISTRATOR-MIRABILIS
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Date: 13 Oct 2023
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group
This career opportunity is available at Mirabilis a division of Santam for the Debtors Administrator, who will be based in Gauteng, Johannesburg.
The main purpose of the job is to ensure that USD/foreign premium debtors are collected, arrears balances are kept at acceptable levels, broker relationships are maintained and commission queries are effectively dealt with.
What will make you successful in this role?
Premium Collection / Premium Debtor Management
• Maintain Premium Debtor balances at acceptable levels
• Follow up on agreed payment terms
• Escalate ageing debtors to relevant marketers timeously
• Issue off risk letters for poor/non-payment of premiums
• Prepare and analyse age analysis statements and reports
• Ledger recons and journals
• Process premium refunds and confirm banking details
• Attend and initiate broker meetings to facilitate an efficient premium collection process
•Liaise with the Admin department regarding ledger accuracy in respect of premium, VAT, SASRIA etc.
Broker liaison and Commission matters
• Commission run
• Commission administration and statements
• Respond to and resolve all broker queries
Banking / Account administration
• Upload daily bank statements for various bank accounts
• Capture premium refunds, claims and other payments as required
• Distribute proofs of payment
• Reconcile KIT bank charges
• Save monthly bank statement files
• Allocate claims excess and salvages
• Other ad hoc functions as required by management
Qualifications and Experience
• Grade 12 and minimum 5 years’ experience in credit control in the short term insurance industry
• Good practical knowledge of MS Office (Word and Excel)
• Knowledge of the KIT admin system an advantage
Personal Qualities
• Assertive
• Accurate
• Attentive to detail
• Presentable and professional
• Excellent communication skills
About the company:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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QUALITY ASSURANCE REVIEWER
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Date: 12 Oct 2023
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
Santam Broker Solutions has a position available for a Risk Assurance Specialist who will be based at Hill on Empire in Parktown. This position falls under the Quality Assurance function, which operates with a management mandate, providing an independent, objective assurance and advisory services to assist business in enhancing the overall operational governance, quality and service standards. We are looking for a highly professional and driven individual to assume this role reporting to a Quality Assurance Manager.
What will make you successful in this role?
The successful incumbent will be required to perform quality assurance and due diligence reviews on all portfolio administration business.
The scope includes:
• verification of business partner's application against their underwriting, premium collection, claims mandate finance and systems utilised.
• performing quality assurance reviews to provide independent assurance and advisory services to assist business in enhancing their overall operational governance processes, quality and service standards.
• support the Business to discharge their responsibilities relating to the compliance risk management process as required by relevant regulatory requirements, applicable codes of conduct and minimum standards.
Qualifications and Experience
• Relevant Bachelor’s degree
• Knowledge of risk management and risk management practice
• Exposure to a Quality Assurance environment and Internal Audit
• Underwriting, premium collection and claims business experience
• Knowledge of FAIS
• Understanding of the regulatory and business environment of the Short-Term Insurance industry.
• IT Governance & Information Systems Audit
• Valid driver’s licence (able to do domestic travel )
Skills
• Ability to design, document and perform risk based audits
• A good knowledge of the business and the ability to evaluate risks
• Ability to take a holistic view of the organisation in determining and positioning compliance risks
• Ability to identify strategic issues through critical reasoning
• Ability to effectively influence across all relevant levels within the business unit, including senior and middle business management.
• Ability to effectively plan and set priorities for self and engagement team
• Strong communicator
• Strong project management skills
• Results oriented with a strong deadline focus
• Ability to build strong relationships and to work with others towards shared goals
• Team player able to collaborate and support colleagues and peers across the organisation, while still being able to work independently when needed
• Flexible and open to change and innovation
• Good conflict management skills
• Good negotiation and problem-solving skills
• Strong attention to detail
• Good report writing and presentation skills
• Strong analytical skills
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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MOTOR CLAIMS SERVICE CONSULTANT X2
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Date: 12 Oct 2023
Location: Bloemfontein, Free State, South Africa
Company: Sanlam Group
OPPORTUNITY
Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant X2 that will be based in Bloemfontein.
WHAT WILL YOU DO
The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim.
WHAT WILL MAKE YOU SUCCESSFUL
WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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MOTOR CLAIMS SERVICE CONSULTANT X2
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Date: 12 Oct 2023
Location: Bloemfontein, Free State, South Africa
Company: Sanlam Group
OPPORTUNITY
Santam’s Motor Claims (Central Region) has a position available for a Motor Claims Service Consultant X2 that will be based in Bloemfontein.
WHAT WILL YOU DO
The purpose of this position is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim.
WHAT WILL MAKE YOU SUCCESSFUL
- Manage workload and instructions from system through any communication and or documents.
- Required to check completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically for any identified outstanding information.
- Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders as per Assessor recommendation and instruction
- Responsible for arrange and manage car hire requests and extensions
- Compiling of all rejection letters and distribution thereof to relevant stakeholders
- Matric
- Fully computer literate (MS Office)
- 2 - 4 years’ claims experience
- Any previous claims handling, pre-support and or post support experience is advantageous
- Knowledge of Abuntex, BPM, Claims Center and Codeplex will be an advantage
- Ability to verify and interpret policy and appraisal detail
- Good communication skills
- Telephonic skills
- Ability to handle conflict and negotiate
- Basic business ethics
- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- Customer Service Orientation
WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
APPLY NOW
WEB (REACT/ .NET) DEVELOPER
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Date: 12 Oct 2023
Location: Bellville, Western Cape, South Africa
Company: Sanlam Group
CAREER OPPORTUNITY
Santam has a career opportunity for a senior Web Developer in the Digital environment with a specific focus on developing new applications and features, writing unit tests, reviewing others’ code, and who will be based in Bellville, Cape Town or Gauteng
We are looking for an experienced React/.Net developer familiar with advanced programming techniques and design patterns, and passionate about building software applications which enable our people to provide great experiences to our clients.
KEY RESPONSIBILITIES
ABOUT THE COMPANY
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply
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WEB (REACT/ .NET) DEVELOPER
APPLY NOW
Date: 12 Oct 2023
Location: Bellville, Western Cape, South Africa
Company: Sanlam Group
CAREER OPPORTUNITY
Santam has a career opportunity for a senior Web Developer in the Digital environment with a specific focus on developing new applications and features, writing unit tests, reviewing others’ code, and who will be based in Bellville, Cape Town or Gauteng
We are looking for an experienced React/.Net developer familiar with advanced programming techniques and design patterns, and passionate about building software applications which enable our people to provide great experiences to our clients.
KEY RESPONSIBILITIES
- Code for the creation of new and maintenance of existing applications.
- Collaboration with Product Owners, SCRUM Masters and team members to ensure the successful delivery of projects using the prescribed Agile way of working.
- Assist in the analysis and design of solutions under the guidance and consultation of a Solutions Architect.
- Produce development estimates which contribute to overall delivery estimates.
- Ensure documentation is maintained in accordance with established standards.
- Perform and participate in code reviews.
- Develop and fix support issues.
- Provide guidance and mentor support to Junior and Trainee development team members
- Provide regular feedback on project and support work to help contribute to the continuous improvement of the team.
- Participate in quality assurance, user acceptance testing as well as demo’s and training of new solutions
- Comply with company policies and procedures, standards and methodologies
- Stay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes
- React (Hooks, Functional components)
- C#.Net
- JavaScript (ES6 and above)
- Typescript (advantageous)
- HTML5 / CSS3
- Responsive/Adaptive Web Design
- Relational databases / NoSQL Databases
- REST
- Visual Studio / VS Code
- Git / Source Control
- Automated Testing (advantageous)
- Experience in working with agile Teams and successfully delivering agile based software projects.
- Minimum 5 years’ experience as a Web Developer
- Client focus
- Accountability And Execution
- Adaptability / Flexibility
- Problem Solving
- Quality Focus
- Enabling innovation
- Emotional intelligence
- Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project scope and strategic alignment
- Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
- Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
- High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about technology
- Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment
- Ability to plan, organize and manage own workload and timelines aligned to project plans
- Team player with ability to work independently as well as collaboratively
- Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology
ABOUT THE COMPANY
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply
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INSURANCE CONSULTANT(JG10)
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Date: 12 Oct 2023
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Johannesburg(Aucklandpark). The insurance consultant role is focused on providing an end-to-end service and support to brokers.
WHAT DOES THE INSURANCE CONSULTANT DO?
QUALIFICATIONS AND EXPERIENCE
KNOWLEDGE AND SKILLS
Qualification and Experience
Knowledge and Skills
Personal Attributes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently Customer focus - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
APPLY NOW
INSURANCE CONSULTANT(JG10)
APPLY NOW
Date: 12 Oct 2023
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Johannesburg(Aucklandpark). The insurance consultant role is focused on providing an end-to-end service and support to brokers.
WHAT DOES THE INSURANCE CONSULTANT DO?
- This role is focused on, but not limited to; servicing broker requests, including enquiries.
- Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
- Dealing with general insurance and policy specific enquiries;
- Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
- Assisting to resolve all insurance queries within required timeframe and compliance requirements;
- Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
- Undertaking to adjust premiums in line with new asset values;
- Managing client expectation on expected turnaround times for submitted requests;
- Adhering to underwriting criteria and regional requirements;
- Assist with profiling the client with the best suitable product and underwriting criteria;
- Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
- Assisting in implementing solutions for improvement; and
- Standing in for Consultants should they be absent or
QUALIFICATIONS AND EXPERIENCE
- Matric/ Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
- Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
- Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
KNOWLEDGE AND SKILLS
- Excellent verbal and written communication skills
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
- Ensure adherence to quality, compliance and accreditation standards
- Conduct efficient administration
- Optimising work processes
Qualification and Experience
- Degree or Diploma or Grade 12 with 3 to 5 years related experience.
Knowledge and Skills
- Customer Service
- Administration Quality,
- compliance and accreditation
- Team Support
Personal Attributes
- Communicates effectively - Contributing independently
- Action orientated - Contributing independently
- Situational adaptability- Contributing independently
- Optimises work processes - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently Customer focus - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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INSURANCE CONSULTANT - SURVEY TEAM (JG10)
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Date: 11 Oct 2023
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
The Bellville / Johannesburg depends on where the candidate is based, Commercial Contact Centre / Survey team has an exciting position available for an Insurance Consultant.
- Dealing with survey enquiries, survey requests and survey letters on all commercial short-term insurance business
- Adhering to the Survey SOP and NSP
- Amending policies following the completion of survey reports.
Qualifications and experience
• Matric certificate or equivalent qualification
• FAIS compliant: NQF level 4 (short-term insurance)
• Underwriting knowledge/experience
• 2 years commercial lines experience in a short-term insurance environment
• Fully Computer literate (MS Office)
• Completion of RIA qualification
• Afrikaans language preferable
• Commercial insurance related qualification would serve as an advantage.
• Previous experience in client services environment would serve as a further advantage.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
APPLY NOW
HEAD SURVEYOR
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Date: 11 Oct 2023
Location: Durban, KwaZulu Natal, South Africa
Company: Sanlam Group
Career Opportunity
This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Head Surveyor in the KZN Region.
Job Description
The Head Surveyor is tasked with leading Santam’s regional survey team as well as assessing risk while applying technical knowledge. Head Surveyors will facilitate and conduct detailed risk assessments on the risk, as well as provide an in-depth view to underwriters assisting them to underwrite the risk appropriately, more specifically:
• Conducting desktop and physical surveys.
• Review surveys & QA completed reports by all surveyors.
• Mentoring staff to achieve quality and productivity standards.
• Reviewing and providing insights and acceptance of Rational designs and Sprinkler reports
Key Responsibilities
The role of a Head surveyor is to understand all types of risks and its exposures that we write and provide a view on whether continued business is viable, it is also to guide the teams and mentor staff to meet these objectives. It also translates Santam’s aspiration of being a risk management partner into action.
The incumbent must be able to work independently and to mentor staff to enable them to assess risks according to Santam’s and National standards. This position is a leadership as well as operational role which oversees a regional team, conducts surveys, provide on the job training, and do quality reviews and will work within the prescribed parameters of the role and the National survey manager.
This role will have a consulting function where the head surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements.
Leadership/People Management:
• Mentor Surveyors to provide improved survey reports and upskilling staff in the understanding of the various risks and legislation and standards.
• Ensure service excellence in all survey interactions for all team members.
• Manage the knowledge transfer of technical results across different knowledge levels within the business ensuring effective execution resulting in profitable growth and the maintenance of a profitable book of business.
• Facilitate educational programmes across the business to raise awareness around risk exposures, risk management practices and the criticality of the surveying function.
• Manage the procurement and delivery of external risk surveys in line with the quality standards and knowledge levels of Santam.
Survey delivery requirements
• Conduct and ensure surveys are within the required SLA.
• Achieve and facilitate the agreed productivity levels within the team.
• Review and provide feedback and internal and external reports corrections to surveys as required.
• Understanding all the legislative requirements/Bylaws.
• Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery).
• Collaborate with various stakeholders Interact (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency and continuously improve Santam’s surveying capability.
• Provide feedback and comment on rational designs.
Stakeholders
• The Head Surveyor will have complete independent interaction with both internal and external stakeholders. Interactions will vary from negotiation, to driving change, handling queries, and mentoring and training internal and external stakeholders.
• Head surveyor may interact from a consultant capacity, to providing insight and guidance into policy, and training manuals, as well as provide feedback and comment on wordings and risk management protocols and ways of implementation.
• Engage with internal and external stake holders (Broker Distribution, Operations etc.) and to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes and provide appropriate advice as required.
• Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.
General
Assumes overall responsibility for the survey function of a major project in compliance with regulations and specifications. Determines the validity of data used for short-term decisions. Requires extensive knowledge of the contractual requirements of the projects and relevant legislation.
Qualifications and Experience
• 10+years of risk surveying or related experience
• Matric and Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification.
• Valid driver’s licence
• Computer literate on Excel, Word, Presentations, etc.
• Competency at previous level and proven competence at risk surveying with experience in retention class and exposure stipulated above.
• FPA advanced courses, risk prevention strategies and technical training for related risks e.g., advanced level - High hazard risks, thatch, etc.
• Proven Mentorship and coaching ability
Skills and Knowledge
• Delivering results & ability to work under pressure.
• Relating and networking.
• Analysing and attention to detail.
• Applying expertise and technology.
• Achieving personal work goals and objectives.
• Learning and researching.
• Time management Planning and organising.
• Writing and reporting.
• Following instructions and procedures as well as client Protocols (e.g. induction, Covid-19)
• Working with people.
• Adhering to principles and values.
• Training of incumbent staff, Mentoring and coaching staff.
• Ability to manage own work environment.
• Good analytical and problem-solving skills and abilities.
• Communication Skills.
• Use of MS Office Products.
• Use of policy information systems.
• Work in other regions.
• Self-starter.
• Knowledge of Underwriting and underwriting processes.
• Knowledge of the policy wording.
Competencies
• Collaboration.
• Client focus.
• Drives results.
• Flexibility and adaptability.
• Cultivates innovation.
• Relating and networking.
• Analysing and attention to detail.
• Applying expertise and technology.
• Learning and researching.
• Time management Planning and organising.
• Writing and reporting.
• Mentoring.
• Risk Management.
About the Company
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
Please note this appointment will be made in line with the Santam Employment Equity targets. People with disabilities are welcome to apply.
Closing Date: 18 October 2023
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HEAD SURVEYOR
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Date: 11 Oct 2023
Location: Durban, KwaZulu Natal, South Africa
Company: Sanlam Group
Career Opportunity
This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Head Surveyor in the KZN Region.
Job Description
The Head Surveyor is tasked with leading Santam’s regional survey team as well as assessing risk while applying technical knowledge. Head Surveyors will facilitate and conduct detailed risk assessments on the risk, as well as provide an in-depth view to underwriters assisting them to underwrite the risk appropriately, more specifically:
• Conducting desktop and physical surveys.
• Review surveys & QA completed reports by all surveyors.
• Mentoring staff to achieve quality and productivity standards.
• Reviewing and providing insights and acceptance of Rational designs and Sprinkler reports
Key Responsibilities
The role of a Head surveyor is to understand all types of risks and its exposures that we write and provide a view on whether continued business is viable, it is also to guide the teams and mentor staff to meet these objectives. It also translates Santam’s aspiration of being a risk management partner into action.
The incumbent must be able to work independently and to mentor staff to enable them to assess risks according to Santam’s and National standards. This position is a leadership as well as operational role which oversees a regional team, conducts surveys, provide on the job training, and do quality reviews and will work within the prescribed parameters of the role and the National survey manager.
This role will have a consulting function where the head surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements.
Leadership/People Management:
• Mentor Surveyors to provide improved survey reports and upskilling staff in the understanding of the various risks and legislation and standards.
• Ensure service excellence in all survey interactions for all team members.
• Manage the knowledge transfer of technical results across different knowledge levels within the business ensuring effective execution resulting in profitable growth and the maintenance of a profitable book of business.
• Facilitate educational programmes across the business to raise awareness around risk exposures, risk management practices and the criticality of the surveying function.
• Manage the procurement and delivery of external risk surveys in line with the quality standards and knowledge levels of Santam.
Survey delivery requirements
• Conduct and ensure surveys are within the required SLA.
• Achieve and facilitate the agreed productivity levels within the team.
• Review and provide feedback and internal and external reports corrections to surveys as required.
• Understanding all the legislative requirements/Bylaws.
• Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery).
• Collaborate with various stakeholders Interact (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency and continuously improve Santam’s surveying capability.
• Provide feedback and comment on rational designs.
Stakeholders
• The Head Surveyor will have complete independent interaction with both internal and external stakeholders. Interactions will vary from negotiation, to driving change, handling queries, and mentoring and training internal and external stakeholders.
• Head surveyor may interact from a consultant capacity, to providing insight and guidance into policy, and training manuals, as well as provide feedback and comment on wordings and risk management protocols and ways of implementation.
• Engage with internal and external stake holders (Broker Distribution, Operations etc.) and to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes and provide appropriate advice as required.
• Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.
General
Assumes overall responsibility for the survey function of a major project in compliance with regulations and specifications. Determines the validity of data used for short-term decisions. Requires extensive knowledge of the contractual requirements of the projects and relevant legislation.
Qualifications and Experience
• 10+years of risk surveying or related experience
• Matric and Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification.
• Valid driver’s licence
• Computer literate on Excel, Word, Presentations, etc.
• Competency at previous level and proven competence at risk surveying with experience in retention class and exposure stipulated above.
• FPA advanced courses, risk prevention strategies and technical training for related risks e.g., advanced level - High hazard risks, thatch, etc.
• Proven Mentorship and coaching ability
Skills and Knowledge
• Delivering results & ability to work under pressure.
• Relating and networking.
• Analysing and attention to detail.
• Applying expertise and technology.
• Achieving personal work goals and objectives.
• Learning and researching.
• Time management Planning and organising.
• Writing and reporting.
• Following instructions and procedures as well as client Protocols (e.g. induction, Covid-19)
• Working with people.
• Adhering to principles and values.
• Training of incumbent staff, Mentoring and coaching staff.
• Ability to manage own work environment.
• Good analytical and problem-solving skills and abilities.
• Communication Skills.
• Use of MS Office Products.
• Use of policy information systems.
• Work in other regions.
• Self-starter.
• Knowledge of Underwriting and underwriting processes.
• Knowledge of the policy wording.
Competencies
• Collaboration.
• Client focus.
• Drives results.
• Flexibility and adaptability.
• Cultivates innovation.
• Relating and networking.
• Analysing and attention to detail.
• Applying expertise and technology.
• Learning and researching.
• Time management Planning and organising.
• Writing and reporting.
• Mentoring.
• Risk Management.
About the Company
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
Please note this appointment will be made in line with the Santam Employment Equity targets. People with disabilities are welcome to apply.
Closing Date: 18 October 2023
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TRAINEE UNDERWRITER: ACCIDENT & HEALTH (SHA)
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Date: 9 Oct 2023
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group
What will you do?
This career opportunity is available at SHA Risk Specialists a division of Santam for a Trainee Underwriter: Accident & Health, who will be based in Johannesburg: Illovo.
A Trainee Underwriter will be able to carefully select, analyse and underwrite risks, in a cost-effective manner and in accordance with company requirements under supervision and guidance. Gaining understanding of guidelines and governance and how to ensure good risk selection and profitability to ensure business targets are met. They will be proactive in developing skills to underwrite unsupervised, learning and absorbing expertise from more Senior colleagues.
They will maintain professional conduct (dress code, communication (written and verbal) with internal and external stakeholders and begin to develop understanding of industry changes and trends, general market intelligence, technology and other relevant developments.
What will make you successful in this role?
Technical
Professional conduct and soft skills
Client and marketing responsibilities
Governance
Qualification, Skills and Experience
Line of business specific requirements:
Core Competencies
Being resilient - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Drives results - Contributing dependently
About The Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
APPLY NOW
TRAINEE UNDERWRITER: ACCIDENT & HEALTH (SHA)
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Date: 9 Oct 2023
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group
What will you do?
This career opportunity is available at SHA Risk Specialists a division of Santam for a Trainee Underwriter: Accident & Health, who will be based in Johannesburg: Illovo.
A Trainee Underwriter will be able to carefully select, analyse and underwrite risks, in a cost-effective manner and in accordance with company requirements under supervision and guidance. Gaining understanding of guidelines and governance and how to ensure good risk selection and profitability to ensure business targets are met. They will be proactive in developing skills to underwrite unsupervised, learning and absorbing expertise from more Senior colleagues.
They will maintain professional conduct (dress code, communication (written and verbal) with internal and external stakeholders and begin to develop understanding of industry changes and trends, general market intelligence, technology and other relevant developments.
What will make you successful in this role?
Technical
- Examine insurance proposal for simple new and renewal business, gathering and assessing background information, conducting necessary research, evaluating and assessing the risk (including but not limited to coverage analysis, pricing and structure) and discussing/negotiating risks with the broker in order to effectively win or renew the risk.
- Calculate possible risk and determine appropriate insurance premiums using underwriting tools/rating guidelines and practices, underwriting information and own judgement and experience.
- Prepare rationale / referral documentation for sign off in accordance with company policy and technical guidelines.
- Assist with monitoring portfolio performance (of own renewal portfolio). In order to progress they need to learn to track renewals, new business and lost business and that the cancellation reserve does not exceed 2.5%.
- Be able to articulate basic technical messaging, internally (for referrals) as well as to brokers and clients and to work with colleagues to expand this knowledge and the means to communicate it.
- Accurately enter data into company systems and produce management reports that ensure that the company remains aware of the nature and financial impact of all risks written for your own portfolio.
- Maintain accurate electronic records for auditing and regulatory purposes.
- Undertake any other reasonable tasks as requested by the U/W Head or Manager in order that the team achieve its objectives.
- Adhere to all operational and procedural standards.
- Handle accounts queries and credit control queries to the satisfaction of all parties.
Professional conduct and soft skills
- Seek out and leverage diversity (in all its forms) to create an inclusive work environment.
- Collaborate on innovation and fresh perspectives and support initiatives into the team, the business and with our brokers and customers.
- Behave in a professional manner at all times demonstrating relationship management and development (internally and externally).
- Demonstrate the SHA brand values in all activities.
Client and marketing responsibilities
- Develop and maintain relationships with brokers and clients at all relevant levels of their businesses.
- Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
Governance
- Fulfil individual risk and compliance related obligations in adherence to Group and Regulatory guidelines.
- Provide proactive risk and compliance awareness by reporting any incidents or breaches identified within our compliance requirements.
Qualification, Skills and Experience
- Working towards NQF 7 insurance or risk management qualification, if not already attained
- FAIS Compliance and RE5
- Basic understanding of insurance industry including the reinsurance market and the terminologies used.
- Basic understanding of policy wordings, specifically related to A&H.
- Basic Understanding of an A&H Policy and how to apply the wording in the event of claims being incurred
- Curiosity and proactive questioning of Senior colleagues (respecting their time and resources) to gain knowledge and understanding of all aspects of underwriting.
- Developing decision-making skills; able to consider the costs and benefits of various options and recommend the appropriate one as part of the referral process (to management or the technical team).
- Good communication and interpersonal skills; comfortable with phone and face to face discussions with underwriters, brokers and any other relevant stakeholders.
- Deadline focused; able to work under pressure to meet tight deadlines and able to organise own workload effectively to prioritise and delegate to meet service standards.
- Competent user of Excel, Word, Outlook and other Microsoft platforms.
- Operationally efficient; able to follow all process requirements.
- Must demonstrate resilience
- Must be a team player
- Attention to detail is critical!
Line of business specific requirements:
- Undertake Client Liaison meeting on a regular basis, in conjunction with the Underwriting Head or Team Manager.
- Regular discussions with Underwriting Head with regards to risks, underwriting protocols & considerations and risk types, as they come up for renewal
- Regular discussions with Underwriting Head when preparing terms for potential new business, to ensure that the risk is understood and suitable solutions are presented in the quote
- Ad hoc assistance to the broader team when required, and in relation to any aspect of the business conducted within the Team
- Management and retention of own portfolio, under the guidance of the Underwriting Head, which includes financial controls and general compliance requirements being met
- Assist the Underwriting Head with compliance related matters as they arise, and which includes working in conjunction with Technical where Binder / Outsource Audits are required
Core Competencies
Being resilient - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Drives results - Contributing dependently
About The Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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MOTOR MERIT FIELD INVESTIGATOR
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Date: 9 Oct 2023
Location: Durban, KwaZulu Natal, South Africa
Company: Sanlam Group
OPPORTUNITY
Santam’s Merit Claims department has positions available for a Motor Merit Field Investigator based in 06 The Terrance, West Way, Office Park, Westville, 4001
WHAT WILL YOU DO
The Merit Field Investigator will ensure that all flagged and segmented claims are comprehensively investigated to achieve conclusive results. The successful incumbent will maintain credibility by ensuring that all investigations are conducted in accordance with the Santam Claims Policy and Philosophy and Standard Operating Procedures and appropriate forensic investigation practices.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
- Handling of disputes that could arise between Motor merit field and intermediaries and / or claimants.
- Investigate and collate information on flagged claims.
- Conduct a field investigation on the claim.
- Review the claims documents and photos to validate the claim.
- Handle claim queries within the agreed service levels.
- Handle customers effectively and fairly in line with TCF.
- Finalisation of completed investigations within the agreed turnaround times.
- Regular liaison with management and staff at all levels of the company regarding high risk claims escalated/ flagged.
- Consultation with clients, Third parties, Business and Business Partners on a continuous basis regarding fraud and irregularities.
- Regular liaison with counterparts at other insurers.
- Regular liaison with Santam Forensic Services.
- Maintaining relationships with external resources as part collaboration, source of information and investigation purposes.
- Matric/ Grade 12
- Tertiary National Diploma or University Degree would be advantageous
- Short Term Motor Insurance experience 3 years or more
- 2-3 years’ claims experience
- Understanding of how to handle Motor Theft Claims
- Previous experience in the investigation of motor theft claims
- Strong analytical abilities and evaluate trends objectively
- Investigative skills
- Administrative and Merit examination
- Excellent customer service skills and proven experience
- Basic Investigation of Claims
- Insurance knowledge Motor and Quality management
- An inquisitive mind and good questioning skills
- Analytical thinking
- Information seeking
- Directiveness
- Initiative
- Flexibility
- Customer Service Orientation
WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
APPLY NOW
SALES ADVISOR
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Date: 9 Oct 2023
Location: Bellville, Western Cape, South Africa
Company: Sanlam Group
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
WHAT DOES THE SALES ADVISOR DO?
The Santam Direct Call Centre has positions available for Sales Advisors who will be based in Bellville. The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
• Consistently meeting sales targets.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.
QUALIFICATIONS AND EXPERIENCE
• Matric/ Grade 12
• RE Certificate
• Minimum 30 Personal Lines Short-term Insurance credits
• Minimum 3-5 years’ experience within a sales outbound call centre.
• Fluent in English and one other official language.
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
• Be available to work shifts as well as overtime.
• Solid sales track record.
• Solid out-bound call centre experience and skills
• Leads warm-up and cold-calling will be mandatory
• Knowledge of short-term insurance processes, procedures and business rules advantageous.
• Clean record of accomplishment in terms of adherence to quality standards and compliance.
• Consistent target achievement.
KNOWLEDGE AND SKILLS
• Excellent English communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence
PERSONAL ATTRIBUTES
• Communicates effectively
• Action oriented
• Situational adaptability
• Optimises work processes
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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CLIENT SERVICE CONSULTANT - BELLVILLE
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Date: 8 Oct 2023
Location: Bellville, Western Cape, South Africa
Company: Sanlam Group
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
This career opportunities are available at Santam Direct for a Client Service Consultant; the successful incumbent will be based in Bellville.
The Client Service Consultant will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.
What will make you successful in this role?
• Accurately capture client information on the relevant system.
• Execute client requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with client in a client centricity manner.
• Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are met and exceeded.
• Excellent time management skills.
• Consistent achievement of agreed productivity.
QUALIFICATIONS AND EXPERIENCE
• Grade 12/ Matric
• NQF Level 4 Qualification in Short Term Insurance
• Completed Regulatory Exam (RE 5)
• A minimum of 3years experience in short term insurance (Personal Lines Insurance)
• Willingness to work shifts as well as overtime
SPECIFIC REQUIREMENTS
There will be a probationary period for three months, which consist of the following two phases:
• There will be a +/- 4 week training period after which your knowledge will be assessed; and
• On a job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target.
KNOWLEDGE AND SKILLS
• Strong verbal and written communication skills
• Excellent interpersonal, communication and networking skills
• Strong client service orientation
• Ability to work under pressure
• Attention to detail
• Self-motivated and comfortable in taking initiative
• Ability to work independently
Knowledge and Skills
Customer Service
Administration
Quality, compliance and accreditation
Team Support
Personal Attributes
Communicates effectively - Contributing independently
Action orientated - Contributing independently
Situational adaptability - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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