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SAFETY AND SECURITY, SECTOR EDUCATION & TRAINING AUTHORITY (SASSETA)
 
Safety and Security Sector Education and Training Authority (SASSETA) is a public entity, established in terms of Section 9(1) of the Skills Development Act of 1998, as amended. 
 
The following contract position expiring on 31 March 2030 exists in the organisation:
 
ICT SUPPORT AND OPERATIONS OFFICER
All-Inclusive Annual Remuneration Package (TCTC):  R 595 201.00
 
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Reporting directly to the ICT Manager, the incumbent shall be responsible for the following:
  • Participate and provide input to the ICT MSP Strategy, ICT policies and procedures formulation and execution.
  • Assist to identify implementation gaps in ICT MSP Strategy, ICT Digital Transformation Strategy, policies and procedures to ensure compliance.
  • Provide input in the development and maintenance of the organisational systems architecture.
  • Provide input to the improvement of business processes and provide system support through automation.
  • Provide low to high-level technical support and assistance to SASSETA users.
  • Provide network support by configuring and maintaining switches, routers printers, servers, telecommunications equipment and all other network components.
  • Provide input and assist in the development of user, functional and technical requirements for systems and applications.
  • Assist in implementing ICT Disaster Recovery Management and Business Continuity Planning (Onsite/Offsite backup maintenance, perform and manage backups and restores as and when required).
  •  Assist in evaluating, recommending and implementing new system requests, enhancement and requirements.
  • Maintaining ICT Security within SASSETA in line with the policy
  • Managing and Maintaining ICT assets and licensing requirements (hardware, software and related equipment).
  • Identifying data irregularities and addressing them.
  • Identifying recurring ICT issues caused by user errors and recommend upskilling approaches to resolve the issues and provide root cause analysis resolution.
  • Installing, configuring and managing the performance of the servers (emails, database, applications, files etc).
  • Installing, configuring and setting up new ICT hardware, software and access for users at various levels of complexities.
  • Installing and maintaining updates and enhancements through proper Patch Management and providing training and advise to users.
  • Troubleshooting and resolving complex ICT-related problems within the organisational ICT Infrastructure
  • Training and advise to users as and when required.
  • Addressing network issues by engaging with service providers and resolving issues within the SLA.
  • Setting up, monitoring and maintaining the local area network (LAN) and wide area network (WAN).
  • Train staff to be compliant to the ICT MSP Strategy, ICT Digital Transformation Strategy,  policies and procedures
  • Participate and provide input to the implentation of ICT Risks Management.
  • Management and development of junior staff in the area of responsibility
  • Build cohesive, high-performance team.
  • Performing any other duty(ies) that may be delegated by the Manager time to time.
 
JOB REQUIREMENTS
  • An NQF level 6 qualification in Computer Systems/Computer Science/IT is required.
  • An ITIL certificate is required.
  • A minimum of 5 years relevant experience in the field of ICT is required.
  • Must be computer literate at an advanced level in all Microsoft packages.
 
KNOWLEDGE, SKILLS AND ATTRIBUTES REQUIRED
  • Database Management
  • Microsoft Server Skills and Knowledge
  • Data Storage and Protection
  • Risk Mitigation and Management
  • Financial information and HR systems skills
  • Action orientation
  • Attention to detail
  • Analytical thinking skills
  • Project and programme management
  • Interpersonal skills
  • Excellent communication skills
  • Ability to keep confidentiality at the highest level.
 
The candidate must be good with document control and must show commitment to ensuring effective teamwork and that all work is done timeously, at a high standard and that the organisation's reputation is protected and enhanced at all times.

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PLACE OF WORK: SASSETA Office, Building 2, Waterfall Corporate Campus, 74 Waterfall Drive, Midrand, 2090.
 
Apply online using the SASSETA website address provided below and attach a detailed CV and one page (1) PDF file consisting of all certified copies of all your qualifications relevant to the position (from Matric / Grade 12 to the highest held tertiary qualifications) including ID copy.
Website address: www.sasseta.org.za
 
​Closing Date for Applications: 22 May 2023
 
SASSETA is committed to employment equity and therefore applications from designated groups are encouraged.
 
The successful candidate will be subject to security clearance and will be expected to sign an employment contract and performance agreement.
 
Only short-listed candidates will be contacted. Should you not hear from us after four (4) weeks from the closing date, assume that your application was unsuccessful.
 
PLEASE NOTE: Applications from unsuccessful candidates will not be retained.
 
NB: SASSETA reserves the right not to make an appointment.