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ROAD ACCIDENT FUND (RAF)
 

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ADMINISTRATIVE ASSISTANT X5
Division: Claims
Reference No:  5214
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  06
Job Posting Salary:  R244,732.00
Job Posting End Date:  1 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12-Month Fixed-Term Contract position 
 
Purpose of the Job: The Administrative Assistant is responsible for providing administrative day-to-day support to the Adjudication department.
 
Key Performance Areas
 
Compliance administration.
  • Maintain up-to-date written documentation related to the departments business activities.
  • Ensure compliance to the policies and process standards.
  • Keep abreast of internal standards and business goals to ensure adherence to sound internal control.
 
Office coordination.
  • Assist in making follow-ups on outstanding matters.
  • Ensure all requests are handled and responded to within set timelines.
  • Assist in ensuring the availability of stationery within the department.
  • Validate and verify information and documents submitted for accurate capturing and further handling.
  • Ensure the systems/registers used are kept up to date.
  • Check for duplicate documents, requests and queries and report on them.
  • Allocate reference numbers and accurately capture related documents on different systems.
  • Allocation of matters to responsible team members.
  • Draft and send out letters to all stakeholders as required.
 
Meeting support
  • Arranging meetings on behalf of the department.
  • Assist with taking and distributing minutes in accordance to set governance standards.
  • Create and maintain a register to track matters outstanding.
  • Maintain a follow-up plan on meeting resolutions and matters outstanding.
  • Ensure confirmation of meetings and management of team diaries.
  • Schedule appointments with internal and external stakeholders as and when required.
 
Document and Records Management.
  • Administer the records management and filling processes in line with the RAF filling plan
  • Ensure that the filing system is always up-to-date and functional.
  • Retrieval of information at all times as requested in the office.
  • Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
  • Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
 
Qualifications
  • Matric or Grade 12 certificate.
 
Experience
  • Relevant 1 years’ experience in Administrative or similar environment.
 
Competencies
 
  • Behavioural
    • Planning, Organising and Coordinating
    • Personal Mastery
    • Emotional wisdom and Decision Making
    • Ethics and Values
    • Client Service Orientation                                                                                                                                    
  • Technical
    • Computer literacy in MS Word, Excel, PowerPoint.
    • Excellent planning and organisational skills.
    • Good administrative skills.
    • Ability to access required information.
    • Writing skills.
    • Basic understanding of SCM processes.
    • Basic financial acumen.
 
 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs." 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
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ADMINISTRATIVE ASSISTANT
Division:  Claims
Reference No:  5477
Location:  Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  06
Job Posting Salary:  R244,732.00
Job Posting End Date:  28 Mar 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12-Month Fixed-Term Contract position 
 
Purpose of the Job: The Administrative Assistant is responsible for providing administrative day-to-day support to the respective department.
 
Key Performance Areas
 
Compliance Administration
  • Maintain up-to-date written documentation related to the departments business activities.
  • Ensure compliance to the policies and process standards.
  • Keep abreast of internal standards and business goals to ensure adherence to sound internal control.
 
Office Coordination
  • Assist in making follow-ups on outstanding matters.
  • Ensure all requests are handled and responded to within set timelines.
  • Assist in ensuring the availability of stationery within the department.
  • Validate and verify information and documents submitted for accurate capturing and further handling.
  • Ensure the systems/registers used are kept up to date.
  • Check for duplicate documents, requests and queries and report on them.
  • Allocate reference numbers and accurately capture related documents on different systems.
  • Allocation of matters to responsible team members.
  • Draft and send out letters to all stakeholders as required.
 
Meeting Support
  • Arranging meetings on behalf of the department.
  • Assist with taking and distributing minutes in accordance to set governance standards.
  • Create and maintain a register to track matters outstanding.
  • Maintain a follow-up plan on meeting resolutions and matters outstanding.
  • Ensure confirmation of meetings and management of team diaries.
  • Schedule appointments with internal and external stakeholders as and when required.
 
Document and Records Management
  • Administer the records management and filling processes in line with the RAF filling plan
  • Ensure that the filing system is always up-to-date and functional.
  • Retrieval of information at all times as requested in the office.
  • Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
  • Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
 
Qualifications
  • Matric or Grade 12 certificate.
 
Experience
  • Relevant 1 years’ experience in Administrative or similar environment.
 
Competencies
 
  • Behavioural
    • Planning, Organising and Coordinating
    • Personal Mastery
    • Emotional wisdom and Decision Making
    • Ethics and Values
    • Client Service Orientation                                                                                                                                       
 
  • Technical
    • Computer literacy in MS Word, Excel, PowerPoint.
    • Excellent planning and organisational skills.
    • Good administrative skills.
    • Ability to access required information.
    • Writing skills.
    • Basic understanding of SCM processes.
    • Basic financial acumen.
 
 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs." 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
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ASSOCIATE CUSTOMER ENGINEER
Division:  Strategy and Transformation
Reference No:  5489
Location: Durban, Kwazulu-Natal, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  09
Job Posting Salary:  R376,515.00
Job Posting End Date:  1 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Lead: Business Support, the successful incumbent is responsible for providing IT end-user support to internal and external users of RAF ICT services.
 
Key Performance Areas
 
Ensure IT Services are Accessible to Internal and External RAF customers
  • Attend IT incidents and requests.
  • Setting up of user’s machines.
  • Configure new equipment.
  • Adopt proactive approach to prevent problems from arising.
  • Ensure compliance to OHS when setting up.
  • Escalate problems to Senior Officer: Technology Support where necessary.
 
Provide Desktop Support
  • Provide software and hardware configuration according to business requirements.
  • Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
  • Undertake maintenance and repairs on damaged and repairable hardware.
 
Management of Multifunctional Devices and Scanners
  • Establish connection and access to MFD and Scanners for all users.
  • Identify problems; log calls with Service Desk and escalate matters to senior Officer: Technology Support.
  • Manage replacement of consumables in the region.
 
Provide Network and Telephone Support
  • Replace faulty devices.
  • Provide 1st line support telephone infrastructure.
  • Provide 1st line of network support.
  • Participate in power failover testing.
 
Asset Management
  • Undertake audits of hardware and software assets.
  • Conduct Bi-annual asset verification.
  • Adherence to asset management policy
 
AV Support
  • Attend to AV requests.
  • Attend to 1st line AV problems and escalate matters to Senior Officer: Technology Support.
 
Reporting
  • Provide input to IT Operations reports.
 
Qualifications and Experience
  • National Diploma in Information Technology related qualification.
  • Microsoft 365 Certified (Any) will be advantageous.
  • AWS Cloud Practitioner Foundational will be advantageous.
  • Relevant 2 years’ experience in system support
 
Technical and behavioural competencies required
  • Planning, organising and coordinating.
  • Personal mastery.
  • Judgment and decision making.
  • Ethics and values.
  • Client service orientation.
  • Citrix knowledge advantageous.
  • Willingness to travel and extra hours.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
 
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
 
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 




​OFFICER: CLAIMS INVESTIGATION
Division:  Operations
Reference No:  4889
Location:  Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  31 Mar 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12-Month Fixed-Term Contract position 
 
Purpose of the Job: The Officer: Claims Investigations is responsible for effectively and efficiently providing investigative support services for claims lodged against the Road Accident Fund (RAF).
 
Key Performance Areas
 
Investigation and Assessment of Claims lodged
  • Trace insured driver / witnesses to consult and obtain statements and docket
  • Ensure that a proper sketch plan of an accident scene is drawn as part of the investigation and assessment process.
  • Ensure that clear photographs of an accident scene, faces of the people interviewed, damaged vehicles and injuries to a person is taken as part of the investigation process.
  • Obtain and / verify existing affidavits from different parties (e.g. claimants, witnesses, employers, etc.).
  • Identify possible fraud and corruption and escalate to Forensic Investigation Department (FID).
  • Testify in Court cases when a claimant is quilty and accused of fraud.
  • Provide assistance in ensuring witness presence at court
 
Administrative Support
  • Validate supporting documents (e.g. employment details, paternity/ maternity details, SARS documents, etc.) for all related quantum investigations.
  • Verify details of the claimant and those injured in an accident through Natis and Cross Check systems (e.g. ID no, contact numbers, address/s, employment details etc.)
  • Verify the details of secondary vehicle/s involved in the accident to determine the owner/s.
  • Quality check the supporting documents from stakeholders to determine the validity of the logged claim
  • Validate loss of earnings
  • Provide progress reports as per the internal services level agreement
 
Document and Records Management
  • Monitor and maintain an effective filing system
  • Ensure that files are correctly categorised and stored to ensure a smooth retrieval of documents
  • Administer the records management and filing processes in line with the RAF filing plan
  • Ensure confidentiality of all documents under control and that correspondence from the department office reaches intended recipients
  • Perform File Retrieval in Archive Services
 
Stakeholder Management
  • Provide advice to different parties (e.g. claimants, witnesse, employers, etc.)
  • Handle any assessments associated complaints
  • Maintain relationships with internal and external stakeholders.
 
Qualifications
  • NQF 7 (Bachelor's degree or Advanced Diploma) related qualification to discipline.
  • Driver's License.
  • Completed training as an investigator will be an added advantage.
  • Being a certified fraud examiner will be an added advantage.
 
Experience
  • Relevant 3 years' experience in a similar environment.
  • Experience in merit and quantum investigations will be an added advantage.
 
Competencies

  • Behavioural
    • Planning, Organising and Coordinating
    • Personal Mastery
    • Emotional wisdom and Decision Making
    • Ethics and Values
    • Client Service Orientation                                                                                                                                       
 
  • Technical
    • Computer literacy in MS Word, Excel, PowerPoint.
    • Excellent planning and organisational skills.
    • Good administrative skills.
    • Ability to access required information.
    • Writing skills.
    • Basic understanding of SCM processes.
    • Basic financial acumen.
 
 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs." 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »









​CONSULTANT: GD ADJUDICATION X7
Division:  Claims
Reference No:  5210
Location:  Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  25 Mar 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Note: This is a 12-month, fixed-term contract position
 
Purpose of the job: The Consultant: General Damages Adjudication is responsible for the processing of claimant applications with regards to general damages adjudication.
 
Key Performance Areas
 
General Damages adjudication
  • Review the claim against the general damages adjudication standards.
  • Identify falsified general damages related injuries and report them.
  • Confirm and record medical management recommendations.
  • Apply relevant controls and tools to generate general damages offer, i.e., book of quantum.
  • Calculate general damage product and make an offer.
  • Process the offer to be communicated to the claimant following the appropriate channels.
 
Quality assurance
  • Participate in the consultations process on the implementation of programs and services.
  • Ensure that programs and services are implemented and maintained to the highest standards.
  • Implement the development and implementation of an unusual occurrence procedures.
 
Administrative support.
  • Deal with/and respond to correspondence.
  • Produce documents, briefing papers, reports, and presentations.
  • Assist with typing and editing briefs, technical papers, letters to various parties, and memos.
 
Reporting 
  • Track and report against set objectives and targets. 
  • Report on emerging risks. 
  • Provide ad hoc reports on process improvement initiatives.
 
Stakeholder management
  • Maintain healthy relationships with all stakeholders.
  • Follow up and feedback to all stakeholders to keep them updated on the status of a query.
  • Respond to queries within the predefined turnaround times.
 
Qualifications
  • Bachelor’s Degree/Advanced Diploma in a Health Sciences related qualification.
 
Experience
  • Relevant 3 years’ experience in a claims adjudication related environment.
 
Technical and behavioural competencies required
  • Claims assessment and settlement process and systems (including handling, general damages assessment and settlement)
  • Medical case management
  • Complex problem identification, solving and decision making
  • Claims management processes and systems
  • Customer value proposition
  • Good financial management skills
  • Strong analytical capabilities
  • Knowledge of Motor Vehicle Accident legislation
  • PFMA knowledge
  • Planning, Organising and Coordinating
  • Personal Mastery
  • Judgement and Decision Making
  • Ethics and Values
  • Client Service Orientation
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
 
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »