ROAD ACCIDENT FUND (RAF) VACANCIES

 
 
LEGAL SECRETARY: HIGH COURT X3
Division:  Governance
Reference No:  5008
Location:  Durban, Kwazulu Natal, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  08
Job Posting Salary:  R326,151.00
Job Posting End Date:  3 Jun 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Legal Secretary (High Court) is responsible to provide administrative support to the Legal Services Department and to ensure the day-to-day functioning of the office.
 
Key Performance Areas
Legal Secretarial Administration 

• Prepare court statements and forms that Attorneys will need in court.
• Dictate Attorney’s audio files and written notes.
• Transcribe and  proofread legal documents.
• Index and update pleadings and discovery binders.
• Collect and deliver documents.
• Supporting legal research for cases and communicating with vendors, experts, attorneys, opposing counsel and other staff

Standard, process and procedure maintenance

•  Ensure a strategy framework is maintained by required standards
•  Keep abreast of internal standards and business goals to ensure adherence to sound internal control.
•  Provide administrative support to the strategy and reporting office by RAF policies and procedures. 

Quality Assurance Activities

• Maintain up-to-date written documentation and policies related to the organization's business activities.

Office Management

• Maintain correspondence, filing, telephonic queries and provide general administration support to the office.
• Maintain strict confidentiality in all matters relating to the office.
• Make follow-ups on outstanding matters on behalf of the Legal Services department in the office.
• Ensure all office requests are handled and responded to within set timelines.
• Ensure availability of stationery within the department.

Meeting and diary management

• Arrange meetings on behalf of the Legal Services Department.
• Take minutes and distribute these in accordance to set governance standards.
• Maintain follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document Control

• Ensure that the filing system is always up-to-date and functional.
• Collate court rolls received from the Registrar for the responsible court divisions, update references and distribute to state attorneys
• Manage the retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
• Collate all the court directives and update on the court directives database
• Maintain status update and records of all high value foreign national records for re-insurance purposes and report regularly

 
Qualifications

• National Diploma in Business Administration/Law related qualification.

 
Experience

• Relevant 2 years' experience in a business/law administration related environment.

 
Behavioral Competencies

• Planning, organisation and coordinating.
• Personal mastery.
• Emotional wisdom and decision making.
• Ethics and values.
• Client service orientation

 
Technical Competencies

• Computer literacy in MS Word, Excel, PowerPoint, outlook, etc
• Good understanding of all RAF systems and procedures
• Proficiency in English and one other official language
• Excellent planning and organisational skills
• Dependable and trustworthy
• Good communication skills
• Interpersonal relations
• Good administrative skills
• Research skills
• Writing skills
• Dairy and Court roll management

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 

 
 
 

 
 
 
 
 
CONSULTANT: GD ADJUDICATION X2
Division:  Claims
Reference No:  5205
Location:  Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  30 May 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Note: This is a 12-month, fixed-term contract position
 
Purpose of the job: The Consultant: General Damages Adjudication is responsible for the processing of claimant applications with regards to general damages adjudication.
 
Key Performance Areas
 
General Damages adjudication

• Review the claim against the general damages adjudication standards.
• Identify falsified general damages related injuries and report them.
• Confirm and record medical management recommendations.
• Apply relevant controls and tools to generate general damages offer, i.e., book of quantum.
• Calculate general damage product and make an offer.
• Process the offer to be communicated to the claimant following the appropriate channels.

 
Quality assurance

• Participate in the consultations process on the implementation of programs and services.
• Ensure that programs and services are implemented and maintained to the highest standards.
• Implement the development and implementation of an unusual occurrence procedures.

 
Administrative support.

• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports, and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

 
Reporting 

• Track and report against set objectives and targets. 
• Report on emerging risks. 
• Provide ad hoc reports on process improvement initiatives.

 
Stakeholder management

• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

 
Qualifications

• Bachelor’s Degree/Advanced Diploma in a Health Sciences related qualification.

 
Experience

• Relevant 3 years’ experience in a claims adjudication related environment.

 
Technical and behavioural competencies required

• Claims assessment and settlement process and systems (including handling, general damages assessment and settlement)
• Medical case management
• Complex problem identification, solving and decision making
• Claims management processes and systems
• Customer value proposition
• Good financial management skills
• Strong analytical capabilities
• Knowledge of Motor Vehicle Accident legislation
• PFMA knowledge
• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

 
​
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

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CONSULTANT: PRE-ASSESSMENT X3
Division:  Claims
Reference No:  5193
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  30 May 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12-Month Fixed-Term Contract position 
 
Purpose of the job: The Consultant: Pre-Assessment is responsible for the pre-assessment of prospective claims applications.
 
 
Key Performance Areas
 
Pre-Assessment of Prospective Claims

• Record all the submitted documents for prospective claims.
• Determine the benefits and the products submitted based on the submitted documents.
• Assess the submitted documents to determine compliance as per defined processes and rules.
• Apply compliance and/ lodgment rules in pre-accessing the prospective claim.
• Identify duplicate claims and linked claims.
• Examine the prescription of lodgment and apply prescription rules.
• Verify mortality with Home Affairs
• Communicate the assessment outcomes to the prospective claimants.

 
Quality Assurance

• Ensure that pre-assessment processes are implemented and maintained at the highest standards.
• Maintain the implementation an unusual occurrence procedures.

 
Administrative Support

• Document the acknowledged claims.
• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports, and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

 
Reporting

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.

 
Stakeholder Management

• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

 
Qualifications

• Bachelor's Degree/ Advanced Diploma in a related qualification.

 
Experience

• Relevant 3 years’ experience in the claims environment.

 
Technical and behavioural competencies required

• Ability to differentiate different RAF Products
• Knowledge of Motor vehicle Act
• Complex problem identification, solving and decision making.
• Customer value proposition
• Good financial management skills
• Strong analytical capabilities
• Knowledge of Motor Vehicle Accident legislation
• PFMA knowledge
• Attention to detail.
• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs." 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 

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CONSULTANT: PRE-ASSESSMENT X 11 (PRETORIA)
Division:  Claims
Reference No:  5694
Location: Menlo Park, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  Yes
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  3 Jun 2025
JOB TITLE: CONSULTANT PRE-ASSESSMENT X11 PRETORIA
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NOTE: THIS IS AN TWENTY FOUR (24) MONTHS FIXED TERM CONTRACT
 
Purpose: The Consultant: Pre-Assessment is responsible for the pre-assessment of prospective claims applications. 
 
Key Performance Areas
 
Pre-Assessment of Prospective Claims

• Record all the submitted documents for prospective claims. 
• Determine the benefits and the products submitted based on the submitted documents. 
• Assess the submitted documents to determine compliance as per defined processes and rules. 
• Apply compliance and/lodgement rules in the pre-assessing the prospective claim. 
• Identify duplicate claims and linked claims. 
• Examine the prescription of lodgement and apply prescription rules. 
• verify mortality with Home Affairs. 
• Communicate the assessment outcomes to the prospective claimants. 

 
Quality Assurance

• Ensure that pre-assessment processes are implemented and maintained at the highest standards. 
• Maintain the implementation an unusual occurrence procedures. 

 
Administrative Support

• Document the acknowledged claims. 
• Deal with/and respond to correspondence. 
• Produce documents, briefing papers, reports and presentations. 
• Assist with typing and editing briefs, technical papers, letters to various parties and memos. 

 
Reporting

• Track and report against set objectives and targets. 
• Report on emerging risks. 
• Provide adhoc reports on process improvement initiatives. 

 
Stakeholder Management

• Maintain healthy relationships with all stakeholders. 
• Follow up and feedback to all stakeholders to keep them updated on the status of a query. 
• Respond to queries within the predefined turnaround times. 

 
Qualification and Experience

• Bachelor's Degree / Advanced Diploma in a related qualification. 
• Relevant 3 years’ experience in the Claims environment. 

 
Technical and Behavioural Competencies

• Ability to differentiate different RAF Products
• Knowledge of Motor Vehicle Act
• Complex problem identification, solving and decision making
• Customer value proposition
• Good financial management skills
• Strong analytical capabilities
• Knowledge of Motor Vehicle Accident Legislation
• PFMA knowledge
• Attention to details
• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

MANAGER: CUSTOMER SERVICE CENTRE (NELSPRUIT)
Division:  Operations
Reference No:  5691
Location: Nelspruit, Mpumalanga, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  15
Job Posting Salary:  R891,176.00
Job Posting End Date:  3 Jun 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Is responsible for the smooth running and management of the Claims Onboarding department in the province through the effective use of resources and ensuring that all RAF service offerings are executed in compliance with legislation and RAF Policies and Procedures.
 
NB: THIS IS A THREE (3) YEAR FIXED TERM CONTRACT
 
Key Performance Areas
 
Management of Department

• Development the business plans for the CEC aligned with the RAF strategic plan of the RAF.
• Provide technical assistance to employees within the Claims Onboarding Department in the Province.
• Claims Onboarding include consultations, origination of direct claims, direct claim lodgement, pro-active and re-active information collection, and pre-merits assessment.
• Manage the activities of the Hospital Service Centres, Community service Centre (including Registrations and Validation/Verification, Merits team).
• Mobilise employees within the Province to actively practice the RAF mission, vision, values and strategic objectives.

 
Ensure implementation of continuous improvements initiatives to enhance service delivery & effective reporting.

• Prepare and submit monthly progress reports to the Senior Claims Manager.
• Ensure effective and sufficient recording of daily activities of the Department.
• Ensure the timely completion of financial reports.

 
Ensure adherence to corporate governance within the team.

• Prepare and manage the annual budget for the CEC in accordance with legislation and RAF targets and goals.
• Prepare the annual administrative and human resource budget for the budget for the Department in the Region.
• Ensure that employees adhere to the PFMA.
• Monitor the departmental expenditure.

 
Stakeholder Management  

• Facilitate communication with all levels of stakeholder contact.
• Ensure that the RAF values are adhered to in all dealings with stakeholders.
• Ensure adequate representation of the Fund in relevant external activities and events.
• Ensure a positive relationship with all internal and external stakeholders. Ensure external stakeholders are continuously engaged to improve relationships.

 
People Management.

• Provide leadership and inspire team members towards high performance.
• Manage performance and development of reporting staff.
• Provide coaching to team members on an ongoing basis.
• Set operational goals and targets for teams.
• Ensure proper planning and allocation of consistent workload within the Department.
• Facilitate weekly team lead meetings to ensure maintenance of the crucial interface between management and staff.

 
Qualifications

• NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
• NQF8 (Post graduate Diploma / Honours Degree / Professional Qualification Degree) Advantageous.

 
Experience

• 6-8 working experience in a claims/legal environment of which 2 years must have been at a manager/supervisory level.

 
Technical and behavioural competencies required

• Knowledge of PFMA.
• Financial and budget management.
• Knowledge of Claims management system.
• Insurance / Re-insurance principles.
• Customer Channels Establishment and Support principles.
• Strategic capability and leadership
• Results orientation
• Business and financial acumen
• Brand and stakeholder orientation
• Organizational resilience
• Communication
• Team resilience
• Network and alliances
• Talent management
• Change management

 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »