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ROAD ACCIDENT FUND (RAF)
 
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SENIOR OFFICER: TECHNOLOGY SUPPORT: T.A.S.K LEVEL 13 X2 HEAD OFFICE
Be an early applicant
Centurion
Permanent
Full Time
R668 708.00
EE/AA
 
 
Introduction
The Senior Officer: Technology Support is accountable to provide technical support to users to ensure that hardware and software allocated to them operates as expected.
 
Duties & Responsibilities
Key Performance Areas
Customer Service
  • Receive calls from senior customer engineer/help desk.
  • Verify/identify problems with help desk.
  • Contact users to get clarity on problems and trouble shoot.
  • Provide telephonic support to users if possible.
 
IT Support
  •  Follow a checklist method to ensure that you do not overlook anything.
  •  Research and recommend better ways to reduce IT user problem
 
Hardware maintenance and Repairs
  • Report on uneconomical repairs
  • Schedule and administer regular maintenance of IT equipment
 
Network & Telephone support
  • Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
  • Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialist
 
CSN Support
  • Respond to remote/satellite customer call [1]outs (hardware, software and network calls).
  •  Provide telephone infrastructure (1st line support).
 
Asset Management
  • Maintain and update a register of all IT assets.
  • Provide technical advice on hardware and software to be produced by users
 
Research and Development
  • Research on new problems/challenges as they occur.
  • Share information with technical staff and document solutions found.
 
Reporting
  • Aid in the development of functional reporting systems, for management, project or performance reporting.
  • Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
 
Stakeholder management
  • Deal with inquiries and requests for information from both internal and external stakeholders.
  • Aid in the maintenance of relationships with vendors, service providers or procurement teams   and ensure that all relevant procured items are invoiced and paid on time.
 
Desired Experience & Qualification
  • Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
  • Relevant 4 years’ experience in system support environment.
 
Package & Remuneration
R668 708.00 per annum, negotiable
 
Technical and Behavioral competencies required
  • Planning, Organising and Coordinating
  • Personal Mastery
  • Judgement and Decision Making
  • Ethics and Values
  • Client Service Orientation
  • CITRIX
  • RAF legacy systems
  • MOUS
  • Integration platforms
  • Financial systems
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
NB: 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
  • Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
  • Security Vetting shall be conducted on all prospective employees
  • It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
 
Company Benefits
Pension Fund Contribution
Flexible working hours 
Company laptop
Parking space
Cellphone Allowance
Full/Part Medical Aid Contribution 
Training
Paid Annual Leave 
Study allowance 
13th Cheque
 
The benefits listed are applicable to the company and can differ depending on the position or department.
 
 
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GRADUATE: MEDICAL MANAGEMENT PROGRAMME
Be an early applicant
Centurion
Apprenticeship
Full Time
Published: 1 day ago
EE/AA, Non EE/AA
 
Introduction
The Road Accident Fund’s (RAF’s) mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner, and to actively promote the safe use of our roads.
 
The RAF invites suitably qualified graduates to apply for its Graduate Development Programme in Medical Management. The programme will run for a period of 18 to 24 months.
The graduates in training will be developed in their roles as part of a formal development programme to ensure that experience is acquired, and sufficient skills are available to the business. The graduates in training will learn how to apply theory in practice as part of the programme outcomes.
 
Purpose of the Graduate Programme
The Graduate Development Programme offers opportunities for the development of young, high-potential individuals from diverse backgrounds for our future growth, including an opportunity for relevant work experience that aligns with the graduates’ skill sets and identified talents.
The programme will provide graduates with real work experience to explore and expand their raw talents within this department. It focuses on developing and honing technical, business and leadership skills as well as setting the stage for dynamic growth.
 
Duties & Responsibilities
  • Ensure that all Medical Management modules as part of the development programme are completed within the specified time frame.
  • Adhere to organisational policies, standards, and procedures.
  • Capture and report information.
  • Report and communicate ideas and recommendations.
  • Ensure effective team relationships and support.
  • Build and maintain partnerships and relationships with all stakeholders within the business and communities.
  • Engage relevant stakeholders to gain the necessary business and community context.
 
 
Developmental outcomes and deliverables for the programme will include, but not be limited to the ones below:
  • Motor Vehicle Accident Processes and Procedures
  • Merits Management
  • Medical Bill Review
  • Injury Assessment
  • Clinical Coding
  • Medical Information Assessment
  • Pre-authorisation and Authorisation
  • Undertakings
  • Medical Advisory
 
Qualifications and Other Requirements
  • Certified copy of Grade 12/ NQF 4 level certificates.
  • Certified copy of B Degree in Health Sciences or Medical related environment.
  • Certified copy of your ID.
  • Certified copy of Academic Transcript.
  • Your CV and motivational letter.
 
Technical and Behavioural Competencies Required
The successful candidate will be required to display the following competencies in this role:
  • Written and verbal communication skills.
  • Interpersonal skills.
  • Detail orientation.
  • Desire and potential to learn.
  • Self-motivation.
  • Basic computer skills.
  • Basic report-writing skills.
  • Adaptability.
  • Planning, organising and coordinating skills.
  • Personal Mastery.
  • Judgement and decision-making skills
  • Ethics and Values.
  • Client service orientation skills.
 
Terms and Conditions / Instructions
  • Contract of Employment:  A fixed-term contract appointment for the duration of the graduate programme.
  • Date of employment:  01 February 2023.
  • Location:  RAF Head Office - Centurion.
  • Prospective applicants must have completed their compulsory community service year for health workers.  
  • Prospective employees will be subjected to security vetting.
 
Remuneration
The graduates will be awarded a monthly stipend.
 No hand-delivered applications will be accepted.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan.
 
NB:  Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.
 
Company Benefits
Pension Fund Contribution
Flexible working hours
Company laptop 
Parking space
Cellphone Allowance Full/Part Medical Aid Contribution 
Training
Paid Annual Leave
Study allowance
13th Cheque
 
The benefits listed are applicable to the company and can differ depending on the position or department

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BUSINESS INFORMATION ANALYST: T.A.S.K LEVEL 12 (24 MONTHS FIXED TERM CONTRACT)
Centurion
Fixed Term
Full Time
Published: 5 days ago
R579 259.00 per annum, negotiable
Non EE/AA, Disabled
 
Purpose of the Job
Reporting to the Specialist: Data Analysis and Reporting, the successful incumbent is responsible to manage business information by analysing and conducting research for reporting purposes and providing statistics for forecasting purposes to enable effective decision making. In addition, the incumbent will be responsible to implement rigor and desired practices for effective and improved claims reports and claims information collation with a specific focus on a particular region.
 
Duties & Responsibilities
Manage the Collation, Interrogation, Analysis, Compilation, and Communication of Accurate Data and Reports Across Operations and All Other Organizational Business Functions
▪ Gather requirements, define and develop data extraction queries using SQL, Power BI, SAP BI or any other relevant tool across all systems to address business needs.
▪ Perform analysis on all qualitative and quantitative data.
▪ Gather requirements and develop various templates in the form of excel, access or system applications to gather pertinent business data for analysis and reporting.
▪ Provide relevant statistical reports for forecasting purposes.
▪ Prepare, write and manage reports, reporting templates and presentations for monthly/ quarterly/ ad hoc submissions to communicate insightful, rigorous and thorough data and analytics.
 
Timeous, accurate, and Effective Claims Information, Analysis and Reporting
▪ Compile data, reports and assigned tasks timeously and accurately.
▪ Proactively gather information and engage stakeholders to assist with claims reporting or to improve reporting accuracy.
▪ Perform reviews and analysis of all business-related data and data used for reporting purposes to ensure accuracy and integrity of data consumed by business.
▪ Guide staff on how to compile data templates, analyse data reports and provide support as it relates to operational performance management.
 
Provide Daily, Weekly and Monthly Strategic and Mandated Reports as per Business Categories and Metrics
▪ Prepare frequent data, reports and dashboards to address business needs and track business objectives.
▪ Prepare insights and advice on the best possible interventions that operations can implement to achieve business objectives.
▪ Develop, implement and manage reporting methodologies for operational and financial reporting.
▪ Assist with data and reports for annual reporting requirements, e.g. annual report, annual financial statements, AGSA data needs, etc.
 
Manage and Facilitate Data Related Requirements between Operations and ICT
▪ Facilitate the resolution of data related queries/ anomalies and changes between operations and ICT.
▪ Coordinate with operations to determine reporting requirements to confirm data requirements.
▪ Maintain up-to-date knowledge about the existing and planned claims systems and provide inputs and advise that may improve data accuracy.
▪ Translate and document existing data queries, data requirements and reporting requirements to ensure data governance, internal continuity, capacity building and continued improvement in accuracy.
 
Stakeholder Relations
• Maintain close working relationships with all stakeholders.
• Provide professional and timeous customer services to all stakeholders.
• Prepare and present reports and presentations internally and externally, when required.
 
Business Ad Hoc Duties
• Provide assistance to other regional offices, support functions and head office functions.
 
Desired Experience & Qualification
Qualifications and Experience
▪ Bachelor’s Degree or Advanced Diploma @ NQF Level 7 related qualification in Information Science/ Business/ Mathematics. ▪ Relevant 4 years’ experience of which 2 years in claims reporting environment.
 
Technical and Behavioral competencies required
▪ Organizational resilience.
▪ Team resilience.
▪ Personal mastery.
▪ Judgment and decision making.
▪ Emotional wisdom.
▪ Ethics and governance.
▪ Customer orientation and customer focus.
▪ Advanced knowledge in using Structured Querly Language (SQL), and other query languages, to extract, analyse and manipulate data.
▪ Business Intelligence Tools, e.g. Microsoft Power BI, SAP BI, Tableau.
▪ Programming skills would be an added advantage, e.g. VBA in excel, Python or R for statistical analysis.
▪ Critical thinking and problem solving skills.
▪ Strong analytical and numerical skills.
▪ Ability to engage in multiple initiative simultaneously.
▪ Ability to work effectively under pressure.
▪ Excellent planning and coordination skills.
▪ Ability to manage self and work.
▪ Advanced skills and knowledge of the Microsoft office suite, especially Excel and PowerPoint.
▪ Advanced skills in data analysis process and aspects related to data analysis, i.e. data extraction, data mining, feature engineering, data cleaning, preparing, and analysing data, exploratory data analysis, data visualization and dashboards, data management and programming skills.
▪ Advanced skills in the design, development and writing of business reports.
▪ Excellent communication and presentation skills.
▪ Good understanding and sound practical knowledge of RAF policies, procedures and practices.
▪ Knowledge of MVA and claims processes and procedures.
▪ Knowledge of Claims Management Systems.
▪ Good understanding of MVA regulations and laws and other regulatory requirements including the PFMA
 
Package & Remuneration
Total cost to company applicable to this position is minimum R579 259.00 per annum, negotiable.
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
Interested?
  • The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
  • Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
  • Security Vetting shall be conducted on all prospective employees
  • It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.