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ROAD ACCIDENT FUND (RAF)
 
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ADMINISTRATIVE ASSISTANT (X2)
Division:  Operations
Reference No:  4342
Location:  Durban, Kwazulu-Natal, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  Yes
T.A.S.K Grade:  06
Job Posting Salary:  R244,732.00
Job Posting End Date:  8 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: To provide administrative support for the Officer, Senior Officer and Team Leader to ensure that the branch is run efficiently and effectively.
 
Key Performance Areas
 
To follow up on queries from stake holders.
•    Telephone calls.
•    Checking correspondence. 
•    Sending out letters. 
•    Draft undertaking letters where applicable.
 
Completing payment requisition on offers made.
•    Expenditure authorization. 
•    Check list. 
•    Obtain relevant signatures in terms DOA
 
Drawing and filing of correspondence received.
•    Request file from CAFS.  
•    Print all relevant emails / letters received via post.
•    Placing of documents on file daily.
 
Updating claims system.
•    Draw file from CAFS.  
•    Update claim viewing with all relevant information.
 
Collecting and delivering files to all relevant departments.
•    Request files from Assessor and ensure that it is delivered to relevant department timeously.
 
Sending of file copies to relevant stake holders  
•    Obtain file from CAFS.  
•    Have copies made and send to relevant stake holders
 
To receive new claims and conduct duplicate checking. 
•    Check and verify all claims data.
•    Use claims system to conduct duplicate checking and complete checklist.
•    Use the payment system to check duplicate payments
•    Use the Home Affairs database to check mortality.
 
Qualifications and Experience
•    NQF 4 (Matric or Grade 12) qualification. 
•    Computer literacy
•    Relevant 1 year experience in claims handling environment and administration.

Technical and behavioural competencies required 
•    Personal Mastery
•    Emotional Wisdom
•    Ethics and Governance 
•    Customer orientation and Customer focus 
•    Computer literacy. 
•    Organization, administration & interpersonal skills.     
•    Time & desk Management.
 

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
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PRINCIPAL DEVELOPER: FULL STACK
Division: Strategy and Transformation
Reference No:  5563
Location: Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  14
Job Posting Salary:  R771,969.00
Job Posting End Date:  8 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Manager: Digital delivery, the successful incumbent is accountable to develop new applications/ systems in accordance with the business requirements.
 
Key Performance Areas
 
Development
  • Acceptance of requirements from analysts.
  • Design the system in accordance with architectural standards.
  • Develop programs according to the RAF standards and requirements daily.
  • Keep records of all programs in application register and configuration management.
  • Draws logical flow charts for every program.
  • Documentation of programs and assisting in training manuals.
  • Facilitate software testing and quality assurance activities.
 
Integration
  • Develop the interfaces (coding) as described in the development activities category.
 
Policy Review and Implementation
  • Contribute to the development and implementation of departmental policy, procedures and processes.
  • Keep up to date with effective policy and practice execution strategies.
 
Reporting
  • Track and prepare the project status report on the progress of the implementation of reporting requirements.
 
Stakeholder Management
  • Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
  • Communicate with all levels of stakeholder contact.
 
Qualifications and Experience
  • Bachelor’s Degree/ Advanced Diploma in IT related qualification.
  • Java Certification is an added advantage.
  • Microsoft Certified Application Developer is an added advantage.
  • Certificate in ITIL is an added advantage.
  • Relevant 5 - 7 years’ experience in Software Development environment.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
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SPECIALIST: NETWORK & SECURITY OPERATION
Division:  Strategy and Transformation
Reference No:  5558
Location: Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  15
Job Posting Salary:  R891,176.00
Job Posting End Date:  8 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Manager: Network Operations, the successful incumbent is accountable for the setup, configuration and management of the network environment including identifying requirements, installing upgrades, monitoring network performance. Ensure availability of a stable, reliable and secure network infrastructure (LAN, WAN, SDWAN, RAS/Mobile, Wireless connectivity). Ensure availability and network protection against intrusion or malicious activities. Team up with all Technology and Digital team member and system owners to ensure a smooth functioning of RAF network services.
 
Key Performance Areas
 
Network Planning, Design and Administration
  • Plan and maintain connection to/ from different sites (WAN).
  • Plan and maintain LAN within a Branch.
  • Plan and maintain backup links.
  • Plan and design new branches and offices.
  • Design and implement remote access solutions.
 
Network Installation/ Configuration
  • Installation of Network Equipment (Cabinets, routers, switches).
  • Installation of RAS networking.
  • Installation of wireless networking.
  • Installation of network software Firmware).
  • Setup of network management server (adding/ removing of network items on management database).
  • Setup of QOS (quality of service) on links using layer for switching.
 
Network Maintenance
  • Resolve network crisis as they occur (Breakdowns).
  • Upgrade network (Equipment and upgrade).
  • Optimize network.
  • Analyse network traffic.
 
Network Monitoring
  • Monitor WAN/LAN (links, usage, updown times, availability).
  • Engage network providers when the network lines are down.
  • Monitor internet Links.
  • Monitor backup links.
  • Monitor network traffic.
  • Monitor Firewall logs.
 
Network Uptime and Availability
  • Implement and maintain network redundancy and virtualization.
  • Ensure network components and configuration information is backed up regularly.
  • Ensure sufficient capacity and forecasting.
 
Firewall Infrastructure Security Related Services
  • Manage and configure Firewall and all Infrastructure security tools.
  • Activate firewall logs on the firewall tools and extract them for further analysis by ICT Security team.
  • Identify unused firewall rules for cleanup.
  • Install and configure network security infrastructure devices.
 
Ensure that Change Management and Governance Processes are Adhered To
  • Adhere to the IT change management methodology for RAF.
  • Develop test plans for the proposed solution.
  • Implement network changes in line with best practices and set policies/ standards/ procedures
  • Monitor and report any discrepancies on the network implemented changes.
 
Policy Review and Implementation
  • Contribute to developing and implementing departmental policy, standards & procedures, and processes.
  • Keep up to date with effective policy and practice execution strategies.
 
Stakeholder Management
  • Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
  • Communicate with all levels of stakeholder contact.
  • Represent the Fund in relevant external activities and events.
 
Reporting
  • Track and prepare the project status report on the progress of the implementation of reporting requirements.
  • Analyse the incidents and assist network administrator to prepare incident analysis report.
 
Qualifications and Experience
  • Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
  • Certified Cisco Network Professional (CCNP).
  • Certified Cisco Security Professional (CCSP).
  • Certified Operational framework like ITIL v4 process.
  • Cisco Certified Internetwork Expert (CCIE) is an added advantage.
  • Relevant 5 - 7 years’ experience in Networking and Security environment.
  • Experience in Cisco firewall implementation and management.
  • Experience in full implementation of secure corporate network.
  • Experience in deployment of Cloud platform network services i.e. SDWAN is an added advantage.
  • Extensive knowledge of network configuration, routing, switching, data communications and network tools.
  • Experience in identification of network related weaknesses or inefficiencies.
  • Expertise in securing computer network by enforcing policies and defining monitoring methods and access.
  • Experience in network capacity management and forecasting.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 
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SENIOR LEGAL ADVISOR: CLAIMS ASSURANCE
Division:  Governance
Reference No:  5510
Location: Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  15
Job Posting Salary:  R891,176.00
Job Posting End Date:  8 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Manager: Claims Assurance, the successful incumbent is responsible for the administration of claims assurance to assist in the protection of the RAF’s financial exposure on claims and to help manage those exposures that can produce financial loss, and to support the RAF in the reduction in litigation costs, inflated settlement offers, fraud, improved litigation outcome, and uniformity of processes and procedures by claims staff.
 
Key Performance Areas
 
Provide Leadership in the Claims Assurance Management
  • Ensure that claims assurance is effectively conducted and finalised in accordance with defined processes and procedures, and timelines.
  • Ensure all required supporting information is attached to claims assurance requests before processing.
  • Ensure all claims assurance requests are reviewed in a timely and correct manner.
  • Ensure that complete diary notes are made on the Claims Assurance Management System on a daily basis.
  • Ensure that proper records are kept for all claims assurance requests received.
  • Liaise with external attorneys, medical and other experts where applicable.
 
Provide Legal Advice
  • Provide legal advice to the RAF on litigated claims and direct claims as appropriate.
  • Ensure that deviation from policy or process on claims is documented and reported.
  • Provide training to business to optimise claims processing.
 
Policy Review and Implementation
  • Contribute to the development and implementation of departmental policy, procedures and processes.
  • Keep up to date with effective policy and practice execution strategies.
 
Reporting
  • Prepare and submit public relations reports as and when required to provide progress updates and/or inform management decisions.
  • Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s strategy.
  • Develop functional reporting systems, for management, projects or performance reporting.
 
Stakeholder Management
  • Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
  • Communicate with all levels of stakeholder contact.
 
Qualifications and Experience
  • Bachelor’s Degree in Law or equivalent.
  • Relevant 5 - 7 years’ experience in a Litigation related environment.
  • Business sector experience – preferably in a parastatal organisation.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
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MANAGER: DIGITAL DELIVERY
Division:  Strategy and Transformation
Reference No:  5562
Location: Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  16
Job Posting Salary:  R1,028,791.00
Job Posting End Date:  8 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Senior Manager: Digital Delivery, the successful incumbent is responsible for managing the digital delivery team in executing high-impact projects that enhance the RAF’s digital agility and customer experience. This role will further manage the end-to-end delivery of digital solutions, fostering agile delivery models, collaboration and ensuring that projects are completed on time, within budget and meet or exceed quality standards while maintaining alignment with the RAF’s strategic goals.
 
Key Performance Areas
 
Product Quality and User Experience
  • Implement regular user testing sessions to gather feedback and identify areas for improvement.
  • Apply industry-standard QA practices, including automated and manual testing, to ensure product quality.
  • Facilitate workshops with UX designers, developers, and users to align on user experience goals and quality standards.
  • Review of User Acceptance Testing (UAT) results and user feedback reports.
  • Monitor user behaviour analytics data to identify areas for User Experience improvement.
 
Policy Review and Implementation
  • Contribute to the development and implementation of departmental policy, procedures and processes.
  • Keep up to date with effective policy and practice execution strategies.
 
Agile and Efficient Delivery
  • Adopt Scrum or Kanban frameworks to promote iterative development, flexibility, and continuous improvement.
  • Conduct regular sprint planning sessions and retrospectives to refine processes and increase efficiency.
  • Monitor of key Agile metrics (e.g. velocity, cycle time, etc.).
  • Approve continuous improvement initiatives for optimising delivery processes.
 
Digital Research and Product Design
  • Create detailed user personas based on research to guide product design decisions.
  • Utilise tools like Sketch or Figma for rapid prototyping, allowing for quick iteration based on user feedback and research insights.
  • Review user research findings, personas, and journey maps.
  • Participate in product ideation workshops and brainstorming sessions.
  • Approve product design mock-ups and prototypes based on user research insights.
 
Technology Integration and Adoption
  • Leverage APIs and integration platforms for seamless connectivity between different systems and technologies
  • Ensure that digital products work seamlessly across various devices and platforms.
  • Regularly assess and update the technology stack to incorporate new and efficient technologies that enhance product capabilities.
  • Collaborate with T&D teams to assess technical feasibility of product features and integrations.
  • Review of technology roadmap and potential integration challenges.
  • Lead evaluation and adoption of cutting-edge and data engineering technologies.
 
Delivery of Digital Products
  • Develop a clear strategy for product releases, including alpha, beta, and full launches, to ensure smooth rollouts.
  • Use analytics and monitoring tools to track product performance, user engagement, and to quickly address any issues post-deployment.
  • Approval of release criteria and go/no-go decisions for product launches.
 
Project Management and Delivery
  • Oversee end-to-end management of data engineering projects, from inception through to delivery.
  • Implement project management frameworks and tools to enhance project planning, execution and tracking.
 
Effective Communication
  • Conduct needs assessments to understand the target audience, their preferred communication styles, and information gaps.
  • Develop clear and concise communication materials tailored to different audiences and channels (e.g., email, presentations, videos).
  • Utilise multimedia platforms and interactive tools to enhance engagement and knowledge retention.
  • Organise training sessions and workshops to equip employees with the necessary skills to effectively communicate technical information.
 
Process Improvements and Innovation
  • Benchmark against industry best practices to identify areas for improvement in BRM processes.
  • Conduct internal audits and process reviews to identify inefficiencies and opportunities for optimisation.
  • Participate in professional development opportunities related to BRM and process improvement methodologies.
  • Collaborate with technology teams to leverage automation and digital tools to streamline processes.
 
Stakeholder Management
  • Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
  • Communicate with all levels of stakeholder contact.
 
Reporting
  • Report quarterly on progress with implementation of operational plans.
  • Ensure development of functional reporting systems, project or performance reporting for management.
  • Ensure the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF’s Strategy.
 
People Management
  • Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
  • Manage the implementation of people management processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
  • Establishing partnerships with technology providers and industry groups to stay ahead of technology trends.
 
Qualifications and Experience
  • Bachelor’s Degree/ Advanced Diploma in an Information Technology or a Computer Science or Commerce/ Business or Engineering.
  • Postgraduate in Information Technology/ Computer Science/ Business Administration/ Commerce/ Engineering related qualification will be advantageous.
  • Professional certification in Agile Delivery frameworks/ Project Management/ Product Management/ User Experience Design/ Design thinking will be an added advantage.
  • Relevant 6 - 8 years’ experience in IT or Product Design or Agile Delivery or User Experience related environment of which 2 years must be management/ area of expertise/ supervisory level.
  • Experience in managing a delivery team building enterprise-wide solutions through agile delivery models.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
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MANAGER: ENTERPRISE RISK
Division:  Governance
Reference No:  5556
Location:  Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  16
Job Posting Salary:  R1,028,791.00
Job Posting End Date:  8 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Senior Manager: Risk Advisory and Business Continuity, the successful incumbent is accountable for the management of risk and strategy in the designated business units in the RAF through the implementation of internal controls and identification and coordination of Risk and Strategy matters.
 
Key Performance Areas
 
Enterprise Risk
  • Ensure that effective and efficient risk management policies, processes and strategies are drafted, implemented and maintained.
  • Conduct and facilitate Risk management workshops with business units and assist with RAF Executive Team and RAF Board workshops.
  • Assist with the preparation of the RAF strategic Risk register in line with King III guidelines and NT Risk management framework.
  • Consolidate key business unit risks and relevant mitigation strategies and report to Senior Manager.
  • Make recommendations on the implementation and refinement of appropriate Risk Management software.
  • Quarterly risk management meetings to update RM mitigation strategies.
  • Provide required information for the RMEC pack
  • Attend tender evaluations/ specification for major tenders.
  • Conduct risk assessment for major projects.
 
Monitoring and Evaluation
  • Monitor the implementation of the RAF and business unit Risk mitigation strategies.
  • Facilitate the development of a risk management culture which includes training of staff on risk management policies and practices.
  • Maintain a register of control breakdowns and follow up on the progress being made by management in controlling risks for allocated business units.
  • Monthly task status reports progress reports to Exco and completed task status reports to Internal Audit.
  • Quarterly follow up and reporting on the strategic risk register to the RMC.
 
Policy Review and Implementation
  • Contribute to the development and implementation of departmental policy, procedures and processes.
  • Keep up to date with effective policy and practice execution strategies.
 
Reporting
  • Ongoing reporting to the Senior Manager Risk.
  • Timely submission of RAF Strategic and Operational Risks to Internal Audit on an annual basis (by March each year) for allocated business units.
  • Annual reporting in respect of the Risk elements of the Annual report to CFO.
  • Preparation and consolidation of RISK information to the Risk Management Committee on a Quarterly Basis.
 
Financial Management
  • Ensure financial management of Risk Department.
  • Ensure Policies and procedures contain appropriate internal controls.
  • Ensure continuous improvement in internal controls.
 
Strategic Leadership
  • Facilitate and direct Risk Management workshops and assist with RAF Executive Team and RAF Board workshops.
  • Ensure that the Risk mitigation strategies are appropriate, implementable and associated targets are achievable for allocated business units
  • Implement plans to align the objectives of the risk management department with the overall Strategic objectives of the RAF.
  • Promote and engender the values and guiding principles in conducting RAF business.
  • Develop, implement and manage sound corporate governance practices and policies within the RAF risk management environment.
 
Stakeholder Management
  • Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
  • Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
  • Communicate with all levels of stakeholder contact.
 
People Management
  • Ensure the sourcing, development and retention of a high-performance team.
  • Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF. Manage the implementation of human capital processes and procedures to control or regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
  • Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.
 
Qualifications and Experience
  • Bachelor’s Degree/ Advanced Diploma in Risk Management/ Enterprise Management/ Commerce (majored with risk management) related qualification.
  • Postgraduate in Risk Management/ Enterprise Management/ Commerce (majored with risk management) related qualification will be advantageous.
  • Relevant 6 - 8 years’ experience in Risk Management/ Enterprise management related environment of which 2 years must have been on a management/ supervisory level/ area of expertise.
  • King III and PFMA implementation.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 
 
 
 
 
 
MANAGER: PAIA
Division:  Governance
Reference No:  5557
Location:  Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  16
Job Posting Salary:  R1,028,791.00
Job Posting End Date:  8 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Senior Manager: Privacy Office, the successful incumbent is accountable to manage a dynamic, sensitive and responsive access to information service and promote best practice to ensure that the RAF meets its mandate in the delivery of its services.
 
Key Performance Areas
 
PAIA Management
  • Monitor compliance with all PAIA legislation.
  • Ensure the evaluation and approval requests for access to information received in terms of the grounds set out in PAIA, within the time constraint or any extended period.
  • Ensure the creation, maintenance and updating of the PAIA manual.
  • Guide the development of processes and procedures to resolve PAIA enquiries.
  • Advocate for the increased accessibility, efficiency and visibility of the PAIA unit.
 
Policy Review and Implementation
  • Contribute to the development and implementation of departmental policy, procedures and processes.
  • Keep up to date with effective policy and practice execution strategies.
 
Reporting
  • Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
  • Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
  • Develop functional reporting systems, for management, projects or performance reporting.
 
Stakeholder Management
  • Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
  • Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on Time.
  • Communicate with all levels of stakeholder contact.
 
People Management
  • Ensure the sourcing, development and retention of a high-performance team.
  • Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF. Manage the implementation of human capital processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
  • Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.
 
Qualifications and Experience
  • Bachelor’s Degree in Law or equivalent.
  • Post graduate in  Law related qualification will be an added advantage.
  • Relevant 6 - 8 years’ experience in a PAIA related environment of which 2 years must have been on a management/ supervisory level/ area of expertise.
 
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NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 
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MANAGER: SERVICE DELIVERY
Division:  Strategy and Transformation
Reference No:  5454
Location: Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  16
Job Posting Salary:  R1,028,791.00
Job Posting End Date:  8 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Senior Manager: End User Computing, the successful incumbent is accountable for managing the delivery of ICT services to the organisation by ensuring that quality, standards and performance expectations of the organisation are met including compliance with service level agreements.
 
Key Performance Areas
 
Customer Service
  • Establish User forums.
  • Ensure that healthy relations exist between ICT and Business.
  • Ensure IT Service continuity.
  • Manage IT issues and request for User Community.
  • Facilitate resolution of IT issues within SLA targets.
  • Initiate and manage SLA reviews.
  • Hold Service Level Management meetings with User Community representative.
  • Training User on Technology being used.
  • Manage ITIL process across ICT.
  • Submission of monthly payments authorizations to finance accounts payable.
 
Service Delivery Compliance and Support
  • Recommend and implement IT infrastructure to have fully functional RAF Office.
  • Develop an operationally effective support model for the RAF Offices establish.
  • Ensure compliance to OHS when setting up new sites.
  • Develop IT solution to improve business production and be cost effective.
  • Participate in the Pre-Procurement documentation and Technical Evaluations.
 
Vendor and Contract Management
  • Identify service that can best be provided by Service Providers.
  • Liaise with prospective vendors regarding tenders falling with scope of responsibility in conjunction with Manager Strategic Vendor Management.
 
Asset Management
  • Manage audits of hardware and software.
  • Manage and maintain asset register for all processing centres.
  • Provide guidance on technical procurement for processing centres and CEC’s users.
  • Ensure software patches for all processing centres are up to date.
  • Eradicate illegal software use.
  • Ensure that all processing centre clients have updated AV definitions.
 
Financial Management
  • Prepare IT Budget for area of responsibility.
  • Manage IT budget in area of responsibility.
 
Policy Review and Implementation
  • Contribute to the development and implementation of departmental policy, procedures and processes.
  • Keep up to date with effective policy and practice execution strategies.
 
Reporting
  • Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
  • Develop reports/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
  • Develop functional reporting systems, for management, projects or performance reporting.
 
Stakeholder Management
  • Facilitate and manage communication with relevant internal and external stakeholders about investments and proactively and progressively manage the relationships.
  • Represent the Fund in relevant external activities and events.
 
People Management
  • Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
  • Manage the implementation of human capital processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
 
Qualifications and Experience
  • Bachelor’s Degree/ Advanced Diploma in Information Technology related qualification.
  • Postgraduate in Information Technology related qualification will be an added advantage.
  • ITIL V3 Foundation or Higher
  • Relevant 6 - 8 years’ experience in IT Service delivery environment of which 2 years must have been must have been on a supervisory level/ area of expertise/ management level.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
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MANAGER: CLAIMS ASSURANCE
Division:  Governance
Reference No:  5509
Location:  Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  16
Job Posting Salary:  R1,028,791.00
Job Posting End Date:  8 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Senior Manager: Claims Assurance, the successful incumbent is responsible for the management of claims assurance by ensuring that there is uniformity, consistency and a standard compliance to the processing of claims and that all process that may lead the RAF into financial loss are identified and mitigated.
 
Key Performance Areas
 
Provide Leadership in the Claims Assurance Management
  • Manage, monitor and ensure that claims assurance is effectively conducted and finalised in accordance with defined processes and procedures.
  • Ensure all claims assurance requests are reviewed in a timely and correct manner.
  • Ensure that complete diary notes are made on the Claims Assurance Management System daily.
  • Ensure that proper records and systems are in place for all claims assurance requests received.
  • Ensure that all claims assurance data (information and statistics) is captured into a database.
  • Manage the collation of statistical and narrative reports on claims assurance caseload, progress, findings and recommendations for process improvements.
  • Liaise with stakeholders, e.g. medical and other experts where applicable.
 
Provide Legal Advice
  • Provide legal advice to the RAF on litigated claims and direct claims as and when required.
  • Ensure that deviation from policy or process on claims is documented, reported and remediated.
  • Ensure the implementation of training initiatives that optimise claims processing within the claims assurance department.
 
Policy Review and Implementation
  • Contribute to the development and implementation of RAF policies, procedures and processes.
  • Contribute to the development of Combined Assurance Framework, policies, procedures and guidelines; and guide the process through the alignment of the documents to the overall RAF’s Strategy.
  • Keep up to date with effective policy and practice execution strategies.
 
Reporting
  • Prepare regulation reports as and when required to provide progress, updates, make recommendations to inform management decisions.
  • Develop functional reporting systems, for management, projects or performance reporting.
  • Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in writting.
 
Stakeholder Management
  • Support relationship building with internal and external stakeholders to facilitate performance of assurance engagements and exchange of knowledge on assurance best practice.
  • Build relationship with internal and external stakeholders to facilitate performance of assurance engagements and identify appropriate areas of management support.
  • Maintain relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
  • Advise management on effective control measures, systems and fraud prevention measures.
  • Represent the Fund in relevant external activities and events.
 
People Management
  • Ensure the sourcing, development and retention of a high-performance team.
  • Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
  • Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
  • Ensure capacity development of staff and identify appropriate developmental opportunities.
  • Manage performance of staff, mentor and couch staff.
 
Qualifications and Experience
  • Bachelor’s degree in law or equivalent.
  • Postgraduate in Law related qualification will be an added advantage.
  • Qualification in legislative drafting advantageous
  • Relevant 6 - 8 years’ experience within the Litigation environment of which 2 years must have been on a supervisory level/ management level/ area of expertise
  • Business sector experience, preferably in a parastatal organisation would be advantageous
  • Experience in a Legal Services field
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
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​SNR OFFICER: COMB ASSURANCE & INTNL CNTR
Division:  Governance
Reference No:  5508
Location:  Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  13
Job Posting Salary:  668,708.00
Job Posting End Date:  8 Apr 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Manager: Combined Assurance and Internal Control, the successful incumbent is responsible for the implementation of assurance and internal controls to ensure the integrity of operations, financial and accounting practices within the Fund. The job incumbent will also be required to identify, quantify and Genasys risks as well as develop risk mitigation plans.
 
Key Performance Areas
 
Combined Assurance
  • Coordinate the development of the Combined Assurance plans for the designated area of responsibility or processing centres.
  • Conduct assessments of interdependencies and overlap between various combined assurance providers and potential tradeoffs.
  • Implement a combined assurance governance framework in the designated area of responsibility or processing centre.
  • Coordinate Combined Assurance and internal control activities in the designated area of responsibility or processing centre.
  • Planning, monitoring and quality review of assurance work done at the designated area of responsibility or processing centre.
  • Maintain a Combined Assurance dashboard of overdue and repeat findings from all the assurance providers.
 
Internal Control
  • Assist the Manager: Combined Assurance with coordination of internal controls activities in the designated operational area or processing centre.
  • Assist with identifying, quantifying and prioritising risks and recommending appropriate risk mitigation plans.
  • Assist with reviewing and analysis of operational procedures to identify potential control risks and failures introduced through standard operating procedures and to recommend control improvements.
  • Assist management to develop control improvement plans, key controls and indicators to pro actively identify potential control failure.
  • Monitor progress against the implementation of control action plans in response to combines assurance reviews and Key Control Indicators on a regular basis to reduce the risk of control failures.
  • Develop quarterly trend analysis reports.
  • Continuously monitor any internal errors to ensure that issues are resolved speedily by management.
  • Participate in assurance activities of the designated area of responsibility or processing centre to identify potential non compliance or by-passing of control procedures e.g. BSC, BEC etc.
 
Reporting
  • Contribute to the preparation and submission of Regulation reports.
  • Aid in the development of functional reporting systems, for management, project or performance reporting.
  • Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
 
Stakeholder Relations
  • Aid in proactive and progressive relationships with key stakeholders.
  • Deal with inquiries and requests for information from both internal and external stakeholders.
  • Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
 
Qualifications and Experience
  • Bachelor’s Degree/ Advanced Diploma in Risk Management/ Governance/ Compliance/ Auditing related qualification.
  • Relevant 4 years’ experience in a Combined Assurance/ Risk Management/ Internal Audit/ Internal Controls related environment.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
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ASSOCIATE CUSTOMER ENGINEER X2
Division:  Strategy and Transformation
Reference No:  5492
Location: Cape Town, Western Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  09
Job Posting Salary:  R376,515.00
Job Posting End Date:  8 Apr 2025
​
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Lead: Business Support, the successful incumbent is responsible for providing IT end-user support to internal and external users of RAF ICT services.
 
Key Performance Areas
 
Ensure IT Services are Accessible to Internal and External RAF customers
  • Attend IT incidents and requests.
  • Setting up of user’s machines.
  • Configure new equipment.
  • Adopt proactive approach to prevent problems from arising.
  • Ensure compliance to OHS when setting up.
  • Escalate problems to Senior Officer: Technology Support where necessary.
 
Provide Desktop Support
  • Provide software and hardware configuration according to business requirements.
  • Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
  • Undertake maintenance and repairs on damaged and repairable hardware.
 
Management of Multifunctional Devices and Scanners
  • Establish connection and access to MFD and Scanners for all users.
  • Identify problems; log calls with Service Desk and escalate matters to senior Officer: Technology Support.
  • Manage replacement of consumables in the region.
 
Provide Network and Telephone Support
  • Replace faulty devices.
  • Provide 1st line support telephone infrastructure.
  • Provide 1st line of network support.
  • Participate in power failover testing.
 
Asset Management
  • Undertake audits of hardware and software assets.
  • Conduct Bi-annual asset verification.
  • Adherence to asset management policy
 
AV Support
  • Attend to AV requests.
  • Attend to 1st line AV problems and escalate matters to Senior Officer: Technology Support.
 
Reporting
  • Provide input to IT Operations reports.
 
Qualifications and Experience
  • National Diploma in Information Technology related qualification.
  • Microsoft 365 Certified (Any) will be advantageous.
  • AWS Cloud Practitioner Foundational will be advantageous.
  • Relevant 2 years’ experience in system support
 
Technical and behavioural competencies required
  • Planning, organising and coordinating.
  • Personal mastery.
  • Judgment and decision making.
  • Ethics and values.
  • Client service orientation.
  • Citrix knowledge advantageous.
  • Willingness to travel and extra hours.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »




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