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ROAD ACCIDENT FUND (RAF) - TREASURY RECONCILER X14 (1 YEAR FIXED TERM CONTRACT)
ROAD ACCIDENT FUND (RAF)
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads
The Organization requires the services of qualified individual for the following position on a One (1) Year Fixed Term Contract; the position will be based in Head Office:-
THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT
TREASURY RECONCILER: T.A.S.K LEVEL 08 X14 (1 YEAR FIXED TERM CONTRACT)
18072021TRC
LOCATION: Centurion
CLOSING DATE & TIME: 9/15/2021 11:55 PM
Purpose of the Job: Reporting to the Senior Officer: Treasury, the successful candidate is responsible for the reconciliation of all Treasury related transactions as well as attending to payment queries from both internal and external stakeholders and providing feedback and resolution to stakeholders within set timeframes.
Key Performance Areas
Ensure Client Interface (Telephonic, Direct, Email)
· Record payment queries on the query system.
· Assist service providers with details of progress on payments claims and services.
· Help resolve queries from internal and external stakeholders.
· Provide follow up on finance queries and provide feedback on payment progress.
· Manage and prioritise queries.
Complaint Management
· Log queries for action and escalate to payment and reconciliation sections.
· Respond to the queries and prepare resolution.
· Input/ update the relevant details into the query system to produce query trail.
Systems Administration
· Access and maintain information on the system.
· Update notes in the system with accurate and descriptive information of the query details.
· Coordinate inputs from relevant areas on queries.
Key Performance Areas
Ensure Client Interface (Telephonic, Direct, Email)
· Record payment queries on the query system.
· Assist service providers with details of progress on payments claims and services.
· Help resolve queries from internal and external stakeholders.
· Provide follow up on finance queries and provide feedback on payment progress.
· Manage and prioritise queries.
Complaint Management
· Log queries for action and escalate to payment and reconciliation sections.
· Respond to the queries and prepare resolution.
· Input/ update the relevant details into the query system to produce query trail.
Systems Administration
· Access and maintain information on the system.
· Update notes in the system with accurate and descriptive information of the query details.
· Coordinate inputs from relevant areas on queries.
Reconciliation Administration
· Reconcile bank attachment transactions to claims management system.
· Track and record outstanding matters with regional dependency.
· Follow up with the relevant Regional Offices for delayed information.
· Prepare data for weekly and monthly reconciliation reports.
· Validation of claim data in terms of data analysis.
Stakeholder Relations
· Communicate with all relevant stakeholders.
Qualifications and Experience
· Diploma or Advanced Certificate @ NQF Level 6 qualification.
· Relevant two (2) years’ experience in a similar environment inclusive of experience in payments and customer service.
Technical and Behavioral competencies required
· Personal mastery
· Emotional wisdom
· Ethics and governance
· Customer orientation and customer focus
· Computer literacy (MS Office skills – Excel, Word, Outlook).
· Customer service experience including telephone etiquette.
· Knowledge of Payment query handling and resolution.
· Excellent communication skills (written, verbal, listening).
Road Accident Fund Values
· Integrity,
· Compassion,
· Accountability,
· Respect,
· Excellence
Remuneration
Total cost to company applicable to this position is minimum R270 525.00 per annum, negotiable.
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
Closing date: 15 September 2021
Applications can be forwarded to the Recruitment Officer at Eco Glades; email address is Patiencem.recruitment@raf.co.za
INSTRUCTION TO PROSPECTIVE APPLICANTS
1. Indicate the name and the reference number for the position you are applying for on the subject line.
2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date.
3. Submit a short CV with a maximum of 5 pages.
4. Please indicate your current salary and salary expectations if considered for the position.
NB:
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
· Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
· Security Vetting shall be conducted on all prospective employees
· It is the applicants’ responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.