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ROAD ACCIDENT FUND (RAF)
 
The Road Accident Fund's mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote the safe use of our roads.
                                                                                                                                                       
The Organisation requires the services of qualified individuals at its Bloemfontein Customer Service Center for the position of:
 
THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT
 
TEAM LEADER: BLOEMFONTEIN CSC T.A.S.K GRADE 13
TL16072021JHB
LOCATION: Bloemfontein
CLOSING DATE & TIME: 7/27/2021 11:55 PM
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Purpose of the Job: To manage, co-ordinate and take accountability for the Community Service Centre.
 
 
Key Performance Areas:
To ensure effective and efficient human resource management
  • Effective and efficient supervision of sub-ordinates.
  • Ensure that units are capacitated appropriately.
  • Attend quarterly site visits of all Community service Centre.
  • Identify and ensure sufficient training and development of team.
  • Facilitate monthly meetings with Community service Centre teams.
  • Ensure that good employee's relations are maintained.
  • Provide on-going support and coaching for employees.
  • Ensure that all employees have entered signed. performance contract agreements.
  • Conduct employee review assessments.
 
To ensure implementation of continuous improvements initiatives to enhance service delivery
  • Research, analyse and evaluate new service delivery methods procedures and techniques.
  • Ensure the application of rules and procedures to ensure high level of activity.
  • Ensure the daily targets are accomplished.
  • Ensure that work related problems are resolved expediently.

 
To provide report on the performance of the team
  • Monitor and manage performance of the Community Service centers within region.
  • Prepare weekly and monthly reports to management.
  • Set operational goals and targets for the team.

To ensure adherence to corporate governance within the team
  • Ensure consistent application of policies and procedures within the team.
  • Ensure that the usage and allocation of resources within the section is in line with the PFMA.

To promote good working relations with stake holders
  • To engage regularly with external and internal stakeholders.
  • Take overall accountability for the Community service centers in the province.
  • To foster and enhance liaison between CSC office, Supervisor and Team Lead, as well as to facilitate the relations and interaction between Originations Manager and the CSC office.

Qualifications and Experience:
NQF 7 (Bachelor's Degree or Advanced Diploma) related qualification to discipline
Relevant 5 years relevant experience of which 2 years has been on a supervisory level.
 
 
Technical and Behavioral competencies required:
  • Computer literacy.
  • Stress management.
  • Perseverance.
  • Professionalism.
  • Honesty and integrity.
  • Assertiveness.
  • Results orientation.
  • Communication skills (verbal and non-verbal).
  • Interpersonal and listening skills.
  • Customer service orientation.
  • Decision making.
  • Problem-solving skills.
  • Organisational resilience.
  • Communication.
  • Team Resilience.
  • Network and alliances.
  • Personal Mastery.
  • Judgement and decision making.
  • Emotional wisdom.
  • Ethics and Governance.
  • Customer orientation and customer focus
 
Road Accident Fund Values
  • Integrity,
  • Compassion,
  • Accountability,
  • Respect,
  • Excellence
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Remuneration
A total cost to company of minimum remuneration package applicable to this position is R591 298. 00 per annum and will be negotiable commensurate with experience.
 
Closing date: 27 July 2021
 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in manner that will suit their needs".
 
INSTRUCTIONS TO PROSPECTIVE APPLICANTS
  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short cv with a maximum of 5 pages
 
APPLICATIONS CAN BE FORWARDED FOR ATTENTION OF THE RECRUITMENT OFFICER AT  Jhbrecruitment1@raf.co.za
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to people from previously disadvantage groups.
 
Prospective employees will be subjected to security vetting.
 
NB:
  • Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
  • Security vetting shall be conducted on all prospective employees 
  • NB: Preference will be given to people living with disabilities
  • It is the applicants' responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.