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ROAD ACCIDENT FUND (RAF)
 
The Organisation requires the services of a qualified individual for the following position, the positions will be based in Head Office:-
 
THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT
 
SERVICE MONITORING AGENT: T.A.S.K GRADE 10
ADVERT REFERENCE NO: 23112018ASM
LOCATION: Centurion
CLOSING DATE & TIME: 3/5/2019 11:55 PM
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Purpose of the Job: Reporting to Team Lead: ICT Service Desk and Monitoring, the successful incumbent will be responsible for incident management, request fulfilment, event management and monitoring of the assigned critical applications and infrastructure using various monitoring tools and techniques.
 
Key Performance Areas
  • Configure and manage performance thresholds on assigned infrastructure components.
  • Assess the true states of systems instantly and receive alerts at certain thresholds so that they can be actioned.
  • Monitor the health of assigned IT Services and Systems.
  • Logging, tracking, escalating, communicating and closing of critical alerts and incidents.
  • Incidents detection and recording, initial user support, investigation and diagnosis, resolution and recovery of service, Incident closure, incident ownership, monitoring and communication.

  • Provide 1st line support in different categories telephonically, by email or through remote technical assistance.
  • Confirm incidents/ request reported by Users as resolved and action the call based on the Users response.
  • Ensure that information captured from 2nd line is relevant to call/ problems logged.
  • Maintain a knowledge Library of problems and incidents resolved.
  • Generate regular reports on problems reported and documented solutions developed.
  • Report on service provided by external service providers to aid in management of SLA.
 
Qualifications and Experience
  • NQF 6 (Diploma or Advanced Certificate) in Information Technology related qualification.
  • Certification in ITIL V3 Foundation will be an added advantage.
  • Relevant 3 years' experience in a related environment.
 
Technical and behavioural competencies required
  • Personal mastery.
  • Emotional wisdom.
  • Ethics and governance
  • Customer orientation and customer focus.
  • Understanding of systems monitoring concepts and management.
  • Ability to collate and interpret data from various monitoring tools.
  • Good technical documentation skills.
  • Telephone etiquette.
  • Communication skills
 

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Remuneration
Total cost to company applicable to this position is minimum R349 998.00 per annum, negotiable.
 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs".
 
Closing date: 05 March 2019
 
Applications can be forwarded to the Recruitment Officer at Eco Glades; email address is  Lebom.recruitment@raf.co.za OR hand delivered at 420 Witch-Hazel Avenue, Eco Glades 2, Centurion.
 
INSTRUCTION TO PROSPECTIVE APPLICANTS
  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short CV with a maximum of  5 pages
  4. Please indicate your current salary and salary expectations if considered for the position.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan
 
Please note that the prospective employees will be subjected to security vetting
 
NB:  Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful