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ROAD ACCIDENT FUND (RAF)
 
The Road Accident Fund's mission is to provide cover to all road users within the borders of South Africa to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner, and to actively promote safe use of our roads.
 
The Organisation requires the services of qualified individuals at its Durban Regional Office for the positions of:
 
 THIS IS AN INTERNAL & EXTERNAL ADVERTISEMENT
 
SENIOR CUSTOMER SERVICES CONSULTANT: T.A.S.K GRADE 12
SCSC062019DBN
LOCATION: Durban
CLOSING DATE & TIME: 6/18/2019 11:55 PM
 
 
Main purpose of the role: To increase the number of direct claims through effective supervision and provision of assistance to the Hospital Service Consultants/CSC within a specific area.
 
Key Performance Areas
  • Effective and efficient supervision of sub-ordinates.
  • Providing Guidance and assistance to HSC/CSC Officers.
  • Monitoring productivity of sub-ordinates – ability to motivate sub-ordinates to increase productivity and to provide regular guidance and input.
  • To act as liaison and facilitator between HSC team lead and HSC officer.
  • To promote good working relations with stake holders – ability to network and inspire confidence and good relations for the Fund, good understanding of the needs of external stakeholders in relation to the RAF.
  • Effective and efficient human resource management – demonstrative ability to lead and ability to display empathy/compassion and understanding when required; thorough knowledge of RAF staff policies, grievance procedures, and staff policy.
                                 
                                                
Qualifications & Experience
  • NQF 7 (Bachelor's Degree or Advanced Diploma) or equivalent.
  • Customer Services certificate.
  • Driver's license essential.
  • Relevant 4 years' experience in the claims environment of which 1 (one) year supervisory level will be an added advantage.

 Technical and Behavioural Competencies required
  • Computer knowledge, including proficiency in MS Office Suite.
  • Good understanding and a sound and practical knowledge of RAF policies, procedures and practices.
  • Claims Management Systems.
  • Attention to detail.
  • Decision making.
  • Communication.
  • Report writing skills.
  • Working long hours.
  • Organisational resilience
  • Team resilience
  • Personal mastery
  • Judgement and decision making
  • Emotional wisdom
  • Ethics and governance
  • Customer orientation and customer focus 


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Remuneration
The total cost to company minimum package applicable to this position is R502 953.00 per annum and will be negotiable commensurate with experience.
 
Closing Date: 18 June 2019
 
APPLICATIONS CAN BE FORWARDED FOR ATTENTION OF THE RECRUITMENT OFFICER AT   MNGrecruitment@raf.co.za   OR Hand delivered at 12 Floor The Embassy Building, 199 Anton Lembede Street (Smith Street) Durban
 
INSTRUCTION TO PROSPECTIVE APPLICANTS.
  1. Indicate the job applying for on the subject space of the email
  2. Do not submit copies of qualifications and id as these will be requested from shortlisted candidates on the interview date
  3. Submit a short CV-Maximum 5 pages
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to people from previously disadvantage groups.
 
Prospective employees will be subjected to security vetting.
 
NB:  Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful