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ROAD ACCIDENT FUND (RAF)
 
The Organisation requires the services and skills of a qualified individual for the following position; the positions will be based in Head Office:
 
THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT
 
OFFICER COMPLAINTS: T.A.S.K GRADE 10
ADVERT REFERENCE NO: 15032019CCO
LOCATION: Centurion
CLOSING DATE & TIME: 3/26/2019 11:55 PM
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Purpose of the Job: Reporting to the Manager: Complaints, the successful incumbent will be responsible for processing complaints and ensuring that complainants are updated on the status of their complaints, as well as to participate in the development and maintenance of systems for the management of complaints.
 
Key Performance Areas
  • Investigate complaints referred by the Manager.
  • Maintain an organization-wide complaints reporting and tracking systems.
  • Ensure compliance to complaints policies, processes and procedures.
  • Provide advice and support to staff on the handling of complaints.
  • Conduct mediation and resolve complaints and concerns as close to the point of contact as possible.
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Qualifications and Experience
  • Bachelor's Degree or Advanced Diploma @ NQF Level 7 related qualification.
  • Relevant 3 years' experience in a complaints or claims environment.
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Technical and behavioural competencies required
  • Personal mastery.
  • Emotional wisdom. 
  • Ethics and governance.
  • Customer orientation and customer focus.
  • Analytical thinking.
  • Problem-solving skills.
  • Good communication skills.
  • Knowledge of other applicable legislation, i.e. PAIA, PAJA, Public Protector Act, Attorneys Act, etc.
  • Legal interpretation skills.
  • Ability to produce high-quality reports.
  • Effective general management and administration.
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Remuneration 
Total cost to company applicable to this position is minimum R349 998.00 per annum and will be negotiable commensurate with experience.  

NB: "RAF offers Total Employment Cost packages with no contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs".

Closing date: 26 March 2019

Applications can be forwarded to the Recruitment Officer at Eco Glades; email address  Lamkwelwem.recruitment@raf.co.za  OR hand delivered at 420 Witch-Hazel Avenue, Eco Glades 2, Centurion.
 
 
INSTRUCTION TO PROSPECTIVE APPLICANTS
  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short CV with a maximum of  5 pages
  4. Please indicate your current salary and salary expectations if considered for the position.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan
 
Please note that the prospective employees will be subjected to security vetting
 
NB:  Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful