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ROAD ACCIDENT FUND (RAF)
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads
 
The Organization requires the services of qualified individuals within its Head Office on a One (1) Year Fixed Term Contract of Employment for the following position:-
 
THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT
 
MANAGER: EMPLOYEE RELATIONS INVESTIGATIONS: T.A.S.K GRADE 16 X 2
13082021MER
LOCATION: Centurion
CLOSING DATE & TIME: 9/15/2021 11:55 PM
 
Purpose of the Job: Reporting to the Senior Manager: Employee Relations, the successful incumbent is accountable to manage the work-flow in terms of quality control process, query resolution and resolve escalated queries from employees and managers. To escalate high-level complaints and to refer queries outside of mandate. To monitor and manage complaints/ concerns levels and provide feedback to Senior Manager.
 
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Key Performance Areas:
Provide Customer Across the Organization
· Resolve queries and complaints within agreed turnaround time telephonically/ written.
· Follow up and feedback to all employees, branches and third parties to keep them updated on a status of the query.
 
Provide Recommendation to Streamline Operational Processes and Efficiencies
· Identify weaknesses or bottlenecks in the processes.
· Analyse and make recommendations to improve efficiencies.
· Implement internal processes and procedures that have been approved by HR department management team.
· Handle escalated queries and ensure quick turnaround times.
· Analyse and compile reports and statistics.
 
Effective Administration and Quality Services
· Ensure that administration is kept up to date at all times.
· Maintain records of daily activities.
 
 
Human Resource Management
· Determine the applicable deliverables and targets.
· Determine the human resource requirements, permanent and contractors, in accordance with expected deliverables.
· Conduct the performance planning session.
· Continuously provide feedback and coaching to ensure that the staff member/s performs at optimum productivity level.
 
Human Resource Business Partner
· Utilise customer value surveys on an on-going basis in order to monitor satisfaction of business partners on service delivery.
· Utilise information generated from the systems to continuously improve current staffing metrics to “best of class” and to feed into performance improvement plans of each department.
· Formulate an effective communication strategy across the organization to inform key stakeholders of change initiatives in respect of customer service.
 
Management Reporting
· Compile statistical reports indicating progress status to senior and executive management.
· Provide ongoing reporting to the Senior Manager Customer Service and Chief Human Capital Officer.
 
Qualifications and Experience:
· Bachelor’s Degree or Advanced Diploma @ NQF Level 7 in Human Resources/ Labour Relations related qualification.
· Post graduate Diploma/ Honours Degree/ Professional Qualification Degree @ NQF Level 8 will be advantageous.
· Relevant 6 – 8 years’ experience HR generalist and Employee Relations environment of which 2 years must have been on a supervisory level/ area of expertise.
 
Behavioral Competencies:
· Strategic capability and leadership
· Results orientation
· Business and financial acumen
· Brand and stakeholder orientation
· Organisational resilience
· Communication
· Team resilience
· Network and alliances
· Talent management
· Change management
· Recruitment and Selection Processes and Procedures.
· Knowledge of Relevant Labour Legislation.
· National Skills Development Strategy.
· The Skills Development Act, as well as relevant HR systems and processes.
· Analytical thinking.
 
Road Accident Fund Values:
· Integrity
· Compassion
· Accountability
· Respect
· Excellence
 
Remuneration
Total cost to company applicable to this position is minimum R911 075.00 per annum, negotiable.
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NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
Closing date: 15 September 2021
 
Applications can be forwarded to the Recruitment Officer at Eco Glades; email address is Thembi.recruitment@raf.co.za
 
INSTRUCTION TO PROSPECTIVE APPLICANTS
1. Indicate the name and the reference number for the position you are applying for on the subject line
2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
3. Submit a short CV with a maximum of 5 pages
4. Please indicate your current salary and salary expectations if considered for the position.
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan
 
NB:
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
· Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
· Security Vetting shall be conducted on all prospective employees
· It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such qualification.