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ROAD ACCIDENT FUND (RAF)
 
The Organisation requires the services and skills of a qualified individual for the following position; the positions will be based in Head Office:
 
THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT
 
CALL CENTRE AGENT: T.A.S.K GRADE 8 X2
ADVERT REFERENCE NO: 08032019CAC
LOCATION: Centurion
CLOSING DATE & TIME: 3/26/2019 12:00 AM
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Purpose of the Job: Reporting to the Team Lead, the successful incumbent will be responsible providing administrative duties, answering calls from both internal and external stakeholders. Attend to queries and provide information.
 
Key Performance Areas
  • Assist claimants with completing and correctly filling in the RAF claim forms.
  • Assist claimants with details of claims officer.
  • Attend to social media queries.
  • Attend to email queries.
  • Complete and correct claim information on the system.
  • Document administration.
  • Data capture.
  • Stakeholder relations.

Qualifications and Experience
  • Diploma or Advanced Certificate @ NQF Level 6 qualification.
  • Call Centre/ Help Desk qualification will be an added advantage.
  • Relevant 2 years client service experience of which 6 months should have been in a similar environment.
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Technical and behavioural competencies required
  • Personal mastery.
  • Emotional wisdom.
  • Ethics and governance.
  • Customer orientation and customer focus.
  • Computer literacy.
  • Organisation administration
  • Telephone etiquette.


Remuneration 
Total cost to company applicable to this position is minimum R270 525.00 per annum and will be negotiable commensurate with experience.  

NB: "RAF offers Total Employment Cost packages with no contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs".

Closing date: 26 March 2019

Applications can be forwarded to the Recruitment Officer at Eco Glades; email address  Thembelihle.recruitment@raf.co.za OR hand delivered at 420 Witch-Hazel Avenue, Eco Glades 2, Centurion.



INSTRUCTION TO PROSPECTIVE APPLICANTS
  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short CV with a maximum of  5 pages
  4. Please indicate your current salary and salary expectations if considered for the position.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan
 
Please note that the prospective employees will be subjected to security vetting
 
NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

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