PUBLIC PROTECTOR VACANCIES

 
 
 
PROVINCIAL REPRESENTATIVE
Location: Free State, Bloemfontein 
Ref: PPSA 01/07/2024) 
Remuneration: R1, 436 022.00 for not legally qualified candidates And R1, 474 434.00 all-inclusive package per annum (In line with OSD dispensation for legally qualified professionals) 
 
Requirements: A degree or equivalent qualification in any of the following fields: Law i.e. LLB or B Proc/Forensic Auditing/ Forensic Accounting/Forensic Investigations/Policing. A post graduate qualification in Public Administration and in any of the above - mentioned fields will be an added advantage. Eight (8) years’ relevant work experience, of which 5 years should have been at Management level • Knowledge of auditing or investigation techniques • Project Management skills • Advanced communication skills • Proven drafting and report-writing skills • The ability to work long hours and under pressure • Ethical conduct • Integrity • Service delivery/Customer orientation • Innovation • A valid driver`s license is compulsory • Attention to detail • Experience in a service delivery environment will be an added advantage• 
 
Competencies, knowledge and skills: Computer literacy • Knowledge of public procurement and recruitment processes • Excellent people skills and interpersonal relations • Excellent leadership and management skills • In depth-Knowledge of the functioning of State institutions/organs of State, Government and Parliament • Analytical thinking and skills • Legal Drafting, Interpretation and Research skills • Knowledge of forensic investigations and/or internal auditing • Problem solving skills • Good Communication skills • Planning and Organising skills • Networking skills • Strategic Planning • Financial management skills • Working knowledge of the PFMA and Risk management. 
 
Key responsibilities and duties: The appointee will: Give strategic direction and leadership to the Free State Provincial Office and ensure the achievement of PPSA strategic objectives. • Manage investigations in line with prescribed turnaround times to ensure speedy resolution • Investigate maladministration in state organs and parastatals • Make remedial actions and monitor implementation of the Public Protector’s remedial action • Deal with complaints, resolve, rectify and report maladministration • Monitor the implementation of Project/Investigation plans and conduct research • Conduct investigations, including forensic investigations and supervision thereof • Analyse and interpret evidence (including financial reports) • Oversee collating of information for reporting and produce reports for all investigations, hearings and mediations • Make presentations and negotiate on behalf of the Public Protector at a strategic level without fear, favour or prejudice • Apply ADR mechanisms , initiate and conduct hearings • Guide and supervise Senior Investigators and Investigators and monitor the workload and management of complaints • Conduct legal research • Conduct quality assurance on all investigations and statistical reports. 
 
Enquiries: Mr T Khunou on tel (012) 366 7031 
 
 
Note: All appointments will be done in terms of the Public Protector Act and a 12 month probation period which may be extended to 18 months will be applicable. The successful candidates will be expected to sign the secrecy declaration form and a performance agreement within 2 months of accepting the position. 
 
All successful candidates will have to undergo security clearance and vetting. The Public Protector South Africa reserves the right not to fill the vacancies. 
 
Applications must be accompanied by a covering letter with a detailed CV, 3 contactable references, recently certified (within 6 months) copies of qualifications (matric certificates, certificates of qualifications), a valid Driver’s License (where required) and ID document. Applications not complying with the above will be disqualified. 
 
Correspondences will be limited to the short-listed candidates. Should you not be contacted within 2 months, please consider your application to be unsuccessful. 
 
The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representivity (race, gender and disability). 
 
Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity representivity in the Institution. 
 
Please direct your application, stating the relevant reference number as follows: 
For the attention of Mr T Khunou by email to Applications@pprotect.org
 
CLOSING DATE: 17 JULY 2024 @ 16:30 
 
012 366 7000 www.pprotect.org @Publicprotector Public Protector South Africa
 
 
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SENIOR MANAGER: COMPLAINTS AND STAKEHOLDER MANAGEMENT (RE-ADVERTISEMENT) 
Reference: PPSA 03/07/2024 
All –Inclusive Package: R1,216 824.00 to R1, 433 355.00 per annum 
Location: Head Office, Pretoria 
 
Requirements: A SAQA recognised Bachelor’s degree (NQF7) in the field of Law, Marketing, Communications, Business /Public Administration or Social Sciences • A relevant postgraduate qualification will be an added advantage • 8 years’ relevant experience in Customer Relations/Complaints handling, public awareness and community outreach work, marketing, events management of which 5 years should have been at Middle Management level • Experience in working in a legal environment will be an added advantage •Knowledge and experience in stakeholder management, International Relations and Communication.• Understanding of legal prescripts dealing with complaints resolution processes •, Call Centre management • Proficiency in at least 3 of the indigenous languages will be an advantage • Good understanding of Cooperative Governance Frameworks • Knowledge of strategic planning, financial management, project management, human resources management practices, change management principles and outreach. • Valid driver’s license and excellent skills in computer packages • 
 
Competencies and Skills: A dynamic, driven, outcomes oriented individual with excellent communication and interpersonal skills • A systematic self-starter who displays excellent attention to detail, takes initiative and strives to improve own performance • Excellent leadership skills • Excellent planning and coordination skills • Analytical thinking and sound judgement • Passion for performance • Ability to negotiate and influence others • Facilitation and presentation skills • Report-writing skills • Service delivery orientated • Ability to plan and manage budget • Competent in public speaking, leadership, management, problem solving, conflict and dispute resolution. 
 
Key responsibilities and duties: Develop/review strategies, policies and programmes for implementation and management of case or complaint intake, preliminary assessment and customer service • Develop business intelligence reports on reported complaints • Manage Intake, Assessments and Customer Service • Manage Reception, Registry and Call Centre • Ensure the development and implementation of effective Customer Service Management processes • Manage the implementation of the Integrated Access and Stakeholder Management Strategy and Implementation Plan • Coordinate outreach and stakeholder relations management and prepare reports thereon • Coordinate international relations and ensuring reporting• • Develop strategy to facilitate access to PPSA services by all communities • Assist in the execution of high-profile engagements • Manage the finalisation of emergency matters in support of the Complaints Resolution Officer • • Manage Human and Financial Resources (asset management, human and financial resources). 
 
Enquiries: Ms P Moota on tel. (012) 366 7020 
 
 
Please note that this is a re-advertisement and previous applications will not be considered. Those who previously applied are encouraged to reapply. 
 
Note: All appointments will be done in terms of the Public Protector Act and a 12-month probation period which may be extended to 18 months will be applicable. The successful candidates will be expected to sign the secrecy declaration form and a performance agreement within 2 months of accepting the position. 
 
All successful candidates will have to undergo security clearance and vetting. 
 
The Public Protector South Africa reserves the right not to fill the vacancy. 
 
Applications must be accompanied by a covering letter with a detailed CV, 3 contactable references, recently certified (within 6 months) copies of qualifications (matric certificates, certificates of qualifications), a valid Driver’s License (where required) and ID document. Applications not complying with the above will be disqualified. 
 
Correspondences will be limited to the short-listed candidates. Should you not be contacted within 2 months, please consider your application to be unsuccessful. 
 
The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representivity (race, gender and disability). Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity representivity in the Institution. 
 
Please direct your application, stating the relevant reference number as follows: 
For the attention of Ms P Moota by email to Applications04@pprotect.org.
 
CLOSING DATE: 12 JULY 2024 @ 16:30. 
 
012 366 7000 www.pprotect.org @Publicprotector Public Protector South Africa

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INVESTIGATOR X 3 
1x Location: Eastern Cape, Mthatha Regional Office (Ref: PPSA 03/07/2024) 
1x Location: Mpumalanga, Nelspruit Office (Ref: PPSA 04/07/2024) 
1x Location: North - West, Mafikeng Office (Ref: PPSA 05/07/2024) 
Basic Salary per annum plus benefits: R444, 036.00 plus benefits or R479 847.00 per annum plus benefits (In line with OSD dispensation for the legally qualified) 
 
Requirements: A degree or National Diploma in any of the following fields: Law/Auditing/Forensic Auditing/Forensic Accounting/Policing/Forensic Investigations• Minimum three (3) years Investigation experience and/or experience in Forensic Accounting, Forensic Investigations and Forensic Auditing • Good understanding of legislative prescripts that give mandate to Public Protector SA • Computer literacy • Understanding Requirements of South African Public Service Administration • Knowledge and application of Case Management System (CMS) or other computer management systems • Knowledge of auditing or investigation techniques • A valid driver’s license • Fluency in English and other official language relevant to the Province/Region • 
 
Competencies, Skills and Knowledge:  Knowledge of Good Governance principles • Excellent negotiation, mediation and conciliation skills (Alternative Dispute Resolution) • Legal research skills • Legal interpretation •Knowledge of Case Management or similar computerised management system • Report writing skills • Project Management skills • Forensic investigation skills will be an advantage • Effective general management and administration skills in addition to above • Ability to timeously resolve queries and finalise investigations, and make appropriate recommendations to effectively address maladministration and correct service delivery failures • Legal research and interpretation of statutes • Production of high quality reports • Must have strong ability to initiate hearings, gather information and evidence • The position requires individuals who are objective, impartial and initiative • Must be able to deal with complaints, resolve, rectify, make presentations and generally act without fear, favour or prejudice • 
 
Key responsibilities and duties: Conduct investigations on maladministration, undue delay and conduct failure using various investigation techniques in accordance with PPSA service standards • Prepare Investigation Plans for each allocated matter • Apply Alternative Dispute Resolution (ADR) process to resolve reported complaints • Keep complainants informed of the progress of the investigation • Prepare letters, memos and reports and submit to the supervisor within timelines set in the investigation plan • Submit prescribed accurate and complete monthly and quarterly statistical reports to the supervisor• 
 
Enquiries: Eastern Cape: Ms N Koliti @ tel (040) 635 1286/7 
Enquiries: Mpumalanga: Ms D Themba @ (013) 752 8543 
Enquiries: North – West: Mr E Seeco @ tel (018) 381 1060/1 
 
 
Note: All appointments will be done in terms of the Public Protector Act and a 12 month probation period which may be extended to 18 months will be applicable. The successful candidates will be expected to sign the secrecy declaration form and a performance agreement within 2 months of accepting the position. 
 
All successful candidates will have to undergo security clearance and vetting. 
 
The Public Protector South Africa reserves the right not to fill the vacancies. 
 
Applications must be accompanied by a covering letter with a detailed CV, 3 contactable references, recently certified (within 3months) copies of qualifications (matric certificates, certificates of qualifications), and ID document. Applications not complying with the above will be disqualified. 
 
Correspondence will be limited to the short-listed candidates and should you not be contacted within 2 months, please consider your application to be unsuccessful. 
 
The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representivity (race, gender and disability). 
 
Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity representivity in the Institution. 
 
Please direct your application, stating the relevant reference number as follows: 
Eastern Cape post : For the attention of Ms N Koliti by email to ApplicationsEC@pprotect.org.
 
Mpumalanga post : For the attention of Ms D Themba by email to ApplicationsMP@pprotect.org.
 
North - West post : For the attention of Mr E Seeco by email to ApplicationsNW@pprotect.org.
 
CLOSING DATE: 12 JULY 2024 @ 16:30 
 
012 366 7000 www.pprotect.org @Publicprotector Public Protector South Africa