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PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY (PSIRA) VACANCIES
PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY (PSIRA)
HUMAN CAPITAL OFFICER: RECRUITMENT
Salary Range: R 320 800 to R 458 800 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Human Resources Management, Development, Industrial Psychology, Labour Relations or equivalent NQF level 6 qualification coupled with minimum 3-4 years’ experience in Human Resources environment ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.
Essential criteria: Ideal candidate should possess in-depth and demonstrable Knowledge and competence in HR principles, theory and practices (across the range of HR functions) ? Knowledge of labour legislation, regulations and Codes of Good Practice ? Knowledge of Office and administrative policies and procedures such as filing, protocol ? Advanced Computer literacy in MS office packages ? Practical knowledge of VIP payroll system/ Sage 300 system is required ? Excellent people/interpersonal and diplomacy skills ? Excellent planning and organising skills ? Excellent conflict management and facilitation skills ? Strong analytical and problem solving skills ? Good verbal and written communication skills (to all levels & personalities) ? Dynamic ? Self-motivated ? Self-managed person ? Customer focused ? Decisive ? Results oriented ? Attention to detail.
Key Performance Areas: Recruitment & Selection: Ensure that the recruitment requisitions are completed and approved prior to commencing with the recruitment process ?Prepare internal & external job advertisements for all vacancies in conjunction with Line Management ?Advertise all vacancies both internally and externally in line with the recruitment process ? Management of the Shortlisting meetings ? Arrange interviews, assessments & verification checks ? Provide feedback to candidates on application at various stages throughout the recruitment process ? Prepare employment contracts and remuneration offers to candidates as well as relevant promotion, transfer and other employment related documentation ? Ensure Line Managers are aware of the relevant tasks to be completed during the onboarding phase ? Collate all relevant documents, forms etc from the new employee prior to the commencement of employment ? Co-ordinate the preliminary Induction programme ? Ensure that the staff profile is updated on a regular basis in line with staff movements ? Ensure all employee information, including job and remuneration related information is up to date ? Ensure reporting structures are up to date ? Provide support to employee regarding relevant processes and general use ? Human Capital Policy: Provide support in the implementation, maintenance and execution of the organization’s HR Strategy/Plan and Policy to ensure that all HR services are delivered within agreed upon and set standards; Ensure compliance with HR policies through workshops, providing advice and conducting audits ? Human Capital General Administration: Conduct reconciliations of leave? Implement termination procedures on termination of employees ? Acknowledgement of resignation letter ? Conduct exit interviews ? Calculation of termination payments ? Facilitation of the exit checklist ? Remuneration & Benefits: Provide administrative support on the remuneration and benefits system ? Administration of benefits (pension, medical aid) ? Draft correspondence to employees regarding changes to remuneration and benefits ? Employment Equity: Update employment equity statistics on a monthly basis ? Collate information for the annual Employment Equity submission ? Submission of Employment Equity report ? Prepare information for EE Committee Meetings ? Co-ordinate EE meetings ? Ensure registers and minutes are signed by all relevant parties pursuant to each meeting ? Documents Management: ensuring that all Human Capital documents are managed effectively ? Reporting: Generate and submit human capital (HC) reports and statistics on an ongoing basis ? Assist in compiling the HR Report for the purpose of the organisational’ s Annual Report.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
HUMAN CAPITAL OFFICER: RECRUITMENT
Salary Range: R 320 800 to R 458 800 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Human Resources Management, Development, Industrial Psychology, Labour Relations or equivalent NQF level 6 qualification coupled with minimum 3-4 years’ experience in Human Resources environment ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.
Essential criteria: Ideal candidate should possess in-depth and demonstrable Knowledge and competence in HR principles, theory and practices (across the range of HR functions) ? Knowledge of labour legislation, regulations and Codes of Good Practice ? Knowledge of Office and administrative policies and procedures such as filing, protocol ? Advanced Computer literacy in MS office packages ? Practical knowledge of VIP payroll system/ Sage 300 system is required ? Excellent people/interpersonal and diplomacy skills ? Excellent planning and organising skills ? Excellent conflict management and facilitation skills ? Strong analytical and problem solving skills ? Good verbal and written communication skills (to all levels & personalities) ? Dynamic ? Self-motivated ? Self-managed person ? Customer focused ? Decisive ? Results oriented ? Attention to detail.
Key Performance Areas: Recruitment & Selection: Ensure that the recruitment requisitions are completed and approved prior to commencing with the recruitment process ?Prepare internal & external job advertisements for all vacancies in conjunction with Line Management ?Advertise all vacancies both internally and externally in line with the recruitment process ? Management of the Shortlisting meetings ? Arrange interviews, assessments & verification checks ? Provide feedback to candidates on application at various stages throughout the recruitment process ? Prepare employment contracts and remuneration offers to candidates as well as relevant promotion, transfer and other employment related documentation ? Ensure Line Managers are aware of the relevant tasks to be completed during the onboarding phase ? Collate all relevant documents, forms etc from the new employee prior to the commencement of employment ? Co-ordinate the preliminary Induction programme ? Ensure that the staff profile is updated on a regular basis in line with staff movements ? Ensure all employee information, including job and remuneration related information is up to date ? Ensure reporting structures are up to date ? Provide support to employee regarding relevant processes and general use ? Human Capital Policy: Provide support in the implementation, maintenance and execution of the organization’s HR Strategy/Plan and Policy to ensure that all HR services are delivered within agreed upon and set standards; Ensure compliance with HR policies through workshops, providing advice and conducting audits ? Human Capital General Administration: Conduct reconciliations of leave? Implement termination procedures on termination of employees ? Acknowledgement of resignation letter ? Conduct exit interviews ? Calculation of termination payments ? Facilitation of the exit checklist ? Remuneration & Benefits: Provide administrative support on the remuneration and benefits system ? Administration of benefits (pension, medical aid) ? Draft correspondence to employees regarding changes to remuneration and benefits ? Employment Equity: Update employment equity statistics on a monthly basis ? Collate information for the annual Employment Equity submission ? Submission of Employment Equity report ? Prepare information for EE Committee Meetings ? Co-ordinate EE meetings ? Ensure registers and minutes are signed by all relevant parties pursuant to each meeting ? Documents Management: ensuring that all Human Capital documents are managed effectively ? Reporting: Generate and submit human capital (HC) reports and statistics on an ongoing basis ? Assist in compiling the HR Report for the purpose of the organisational’ s Annual Report.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
FINANCE ADMINISTRATOR: BANKING
Salary Range: R 206 300 to R 290 900 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Accounting, Cost and Management Accounting, Accounting Sciences, Auditing, Credit Management, Financial Management, Public Finance and Management equivalent NQF level 6 qualifications coupled with a minimum of 2-3 years in accounts or finance environment ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.
Essential Criteria: Ideal candidate should be client service oriented ? Concern for quality and order ? Integrity and honesty ? Problem solving and analysis ? Resilient ? Ability to work under pressure ? Computer Literacy ? Good written and verbal communication skills ? Excellent interpersonal skills.
Key Performance Areas: Cash Management: Undertake cash disbursements and receipts, ensure compliance with cash management policies, generate coupons/receipts for each transaction on bank account, Redeem coupons and allocate to vendor, Perform daily reconciliations and Clear suspense account on regular basis • Accounts Payable Processing: ensure PSiRA’S obligations to suppliers and vendors, verify invoice accuracy and obtain necessary approvals, reconcile supplier statements and process payments, maintain vendor relationships, ensure timely payment while maximizing discounts and adherence to policies • Reconciliations: undertake reconciliations on account and compare internal financial records with external sources, reconcile bank statements and inventory records, identify and rectify discrepancies, insure accuracy of financial data. maintain integrity of financial reporting • Query Management: handle and resolve inquiries or concerns promptly, investigate root causes of issues, provide accurate information or explanations, ensure timely resolution to maintain stakeholder satisfaction, collaborate with other departments or external parties as needed • Records Management: ensure accurate record management of all financial documents, ensure that records are retained for the required duration, establish access controls to restrict unauthorised access to sensitive information, ensure provision of regular reports as required, ensure the security and confidentiality of financial documents and records, ensure compliance with relevant regulatory requirements and reporting obligations related to document and record management.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
FINANCE ADMINISTRATOR: BANKING
Salary Range: R 206 300 to R 290 900 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Accounting, Cost and Management Accounting, Accounting Sciences, Auditing, Credit Management, Financial Management, Public Finance and Management equivalent NQF level 6 qualifications coupled with a minimum of 2-3 years in accounts or finance environment ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.
Essential Criteria: Ideal candidate should be client service oriented ? Concern for quality and order ? Integrity and honesty ? Problem solving and analysis ? Resilient ? Ability to work under pressure ? Computer Literacy ? Good written and verbal communication skills ? Excellent interpersonal skills.
Key Performance Areas: Cash Management: Undertake cash disbursements and receipts, ensure compliance with cash management policies, generate coupons/receipts for each transaction on bank account, Redeem coupons and allocate to vendor, Perform daily reconciliations and Clear suspense account on regular basis • Accounts Payable Processing: ensure PSiRA’S obligations to suppliers and vendors, verify invoice accuracy and obtain necessary approvals, reconcile supplier statements and process payments, maintain vendor relationships, ensure timely payment while maximizing discounts and adherence to policies • Reconciliations: undertake reconciliations on account and compare internal financial records with external sources, reconcile bank statements and inventory records, identify and rectify discrepancies, insure accuracy of financial data. maintain integrity of financial reporting • Query Management: handle and resolve inquiries or concerns promptly, investigate root causes of issues, provide accurate information or explanations, ensure timely resolution to maintain stakeholder satisfaction, collaborate with other departments or external parties as needed • Records Management: ensure accurate record management of all financial documents, ensure that records are retained for the required duration, establish access controls to restrict unauthorised access to sensitive information, ensure provision of regular reports as required, ensure the security and confidentiality of financial documents and records, ensure compliance with relevant regulatory requirements and reporting obligations related to document and record management.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
SUPPLY CHAIN MANAGEMENT ADMINISTRATOR (QUOTATIONS)
Salary Range: R 206 300 to R 290 900 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Procurement, Supply Chain Management, Logistics, Logistics and Supply Chain Management, Transport, or equivalent NQF level 6 qualifications coupled with 2–3 years’ experience in Supply Chain Management (procurement\buying or purchasing) environment ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process
Essential criteria: Ideal candidate is expected to have reasonable knowledge of the Public Finance Management Act (PFMA), Treasury Regulations and Guidelines ? Procurement Policy Framework Act (PPFA) and related legislation. Microsoft Office Packages ? Knowledge and understanding of the SCM Regulations, Practice Notes, Circulars, Policy Frameworks ? Knowledge and understanding of the Preferential Procurement Policy Framework Act and its associated regulations ? Experience on how to use any Procurement Management Systems ? Excellent MS Office skills ? Risk management ? Contract management ? Good negotiation skills ? Effective written and verbal communication skills.
Key Performance Areas: Supplier Database Administration and Procurement of Goods and Services: Maintain reliable and accurate supplier information on the supplier database by populating and updating information ? Check that suppliers have the correct documentation for compliance with legislation ? Liaise with suppliers in relation to outstanding documentation ? Sourcing of quotations from suppliers in accordance with PSiRA SCM policy and applicable legislation ? Assessing sourced quotations from service providers/ suppliers ? Compile batched for the received source documents ? Capture responses and prepare the evaluation reports ? Administer the purchase order process flow ? Ensure correct record keeping/ file management of all documents? Monitor suppliers to assess and validate timelines of delivery in accordance with purchase order and contractual requirements ? Tracks the order, checks goods on delivery and distributes to the end-user ? Responds to enquiries about order status and changes or cancellations ? Assist end-users with market research and compilation of specifications ? Issues correct Request for Quotations to suppliers and track their response ? Receive invoices, generate purchase requisitions where necessary and verify suppliers banking details prior payment process ? Observe the standard turnaround times and ensure adherence to lead times, when procuring.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
SUPPLY CHAIN MANAGEMENT ADMINISTRATOR (QUOTATIONS)
Salary Range: R 206 300 to R 290 900 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Procurement, Supply Chain Management, Logistics, Logistics and Supply Chain Management, Transport, or equivalent NQF level 6 qualifications coupled with 2–3 years’ experience in Supply Chain Management (procurement\buying or purchasing) environment ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process
Essential criteria: Ideal candidate is expected to have reasonable knowledge of the Public Finance Management Act (PFMA), Treasury Regulations and Guidelines ? Procurement Policy Framework Act (PPFA) and related legislation. Microsoft Office Packages ? Knowledge and understanding of the SCM Regulations, Practice Notes, Circulars, Policy Frameworks ? Knowledge and understanding of the Preferential Procurement Policy Framework Act and its associated regulations ? Experience on how to use any Procurement Management Systems ? Excellent MS Office skills ? Risk management ? Contract management ? Good negotiation skills ? Effective written and verbal communication skills.
Key Performance Areas: Supplier Database Administration and Procurement of Goods and Services: Maintain reliable and accurate supplier information on the supplier database by populating and updating information ? Check that suppliers have the correct documentation for compliance with legislation ? Liaise with suppliers in relation to outstanding documentation ? Sourcing of quotations from suppliers in accordance with PSiRA SCM policy and applicable legislation ? Assessing sourced quotations from service providers/ suppliers ? Compile batched for the received source documents ? Capture responses and prepare the evaluation reports ? Administer the purchase order process flow ? Ensure correct record keeping/ file management of all documents? Monitor suppliers to assess and validate timelines of delivery in accordance with purchase order and contractual requirements ? Tracks the order, checks goods on delivery and distributes to the end-user ? Responds to enquiries about order status and changes or cancellations ? Assist end-users with market research and compilation of specifications ? Issues correct Request for Quotations to suppliers and track their response ? Receive invoices, generate purchase requisitions where necessary and verify suppliers banking details prior payment process ? Observe the standard turnaround times and ensure adherence to lead times, when procuring.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
SUPPLY CHAIN MANAGEMENT ADMINISTRATOR (BIDS)
Salary Range: R 206 300 to R 290 900 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Procurement, Supply Chain Management, Logistics, Logistics and Supply Chain Management, Transport, or equivalent NQF level 6 qualifications coupled with 2–3 years’ experience in Supply Chain Management (Tendering) environment ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process
Essential criteria: Ideal candidate is expected to have reasonable knowledge of the Public Finance Management Act (PFMA), Treasury Regulations and Guidelines ? Procurement Policy Framework Act (PPFA) and related legislation. Microsoft Office Packages ? Knowledge and understanding of the SCM Regulations, Practice Notes, Circulars, Policy Frameworks ? Knowledge and understanding of the Preferential Procurement Policy Framework Act and its associated regulations ? Excellent MS Office skills ? Risk management ? Contract management ? Good negotiation skills ? Effective written and verbal communication skills.
Key Performance Areas: Tender Processing: Conduct market research and compile bid documents in line with Prescripts ? Assist with bid advertisement for approved specifications ? Administer the closing process and receipts of bid proposals from tender box ? Provide support and adversary role to all bid committees ? Maintain the bid annual calendar and arrange various committee meetings ? Lead, coordinate and project manage various projects for different committees ? Assist with compilation of terms of reference ? Facilitate briefing sessions, bid information sessions and site inspections as and when required ? Prepare and administer briefing/site/information session certificates of attendance for safe keeping ? Respond to prospective bidders with regard to bid validity and providing feedback on all bid related queries ? Timely distribute BEC recommendation packs to BAC members ? Take minutes of all bid meetings held (BSC,BEC and BAC) ? Coordinate and facilitate evaluation of bids in line with approved evaluation criteria ? Ensure that the correct exchange rate is applied ? Prepare BEC reports and disseminate BAC resolutions ? Prepare and issue Award Letters for successful bidder (s) ? Debrief all successful bidders ? Prepare and issue unsuccessful letters ? Maintain and update the bid register ? Upload relevant information to the relevant sites pertaining bid awards ? Ensure safe keeping of bid proposals received from providers ? Ensure safeguarding of all Bid files for audit purposes.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
SUPPLY CHAIN MANAGEMENT ADMINISTRATOR (CONTRACTS)
Salary Range: R 206 300 to R 290 900 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Procurement, Supply Chain Management, Logistics, Logistics and Supply Chain Management, Transport, or equivalent NQF level 6 qualifications coupled with at least 2-3 years’ experience in SCM environment, with contract management experience ? Understanding of SCM environment is crucial ?Possession Contract Management certification will be an added advantage ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process
Essential criteria: Ideal candidate is expected to have knowledge of contracts management ? Knowledge of Law of contracts ? Knowledge of procurement policies and procedures ? Good negotiation and procurement skills ? Ability to work under pressure ? Strong communication skills ? Smart worker, who is a team player ? Results orientated ? Client service and Administration orientation ? Exercise judgment ? Proactive orientation ? Attention to detail ? Analytical skills ? Good communication skills ? Problem Solving ? Integrity and Independent.
Key Performance Areas: The successful candidate will be expected to maintain and keeping the contract list complete and accurate ? Ensure that contracts are traceable for all relevant services ? Compile and draft Service Level Agreement (SLAs) in engagement with users and Legal Services ? Ensure that SLAs are in place for all contracted services ? Evaluates and monitors contract performance to determine necessity for amendments or extensions of contracts and compliance to contractual obligations ? Manage the contracts’ intent, compliance, keep track of delivery and performance ? Manage changes (additions, modifications and deletions) to the contracts with the suppliers and business units ? Keep track of changes and updates to contract documentation ? Negotiate, administer, extend, terminate and renegotiate contracts with suppliers ? Ensure that all contracted commitments and critical deliverables are met ? Ensure that Legal Services division is consulted regarding contractual non-performances ? Ensure that expired contracts do not continue running without written approval ? Manage the contract risk register and escalate risks and issues as required ? Analyze price proposals, financial reports and other data to determine reasonability of prices ? Engage Legal Services regarding complaints occurring in performance of contracts ? Facilitate and formulate special conditions of the contract for inclusion in Bids ? Maintain the Procurement Plan list and ensure annual targets are achieved ? Provide reports relating to contracts to various committees.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
SUPPLY CHAIN MANAGEMENT ADMINISTRATOR (CONTRACTS)
Salary Range: R 206 300 to R 290 900 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Procurement, Supply Chain Management, Logistics, Logistics and Supply Chain Management, Transport, or equivalent NQF level 6 qualifications coupled with at least 2-3 years’ experience in SCM environment, with contract management experience ? Understanding of SCM environment is crucial ?Possession Contract Management certification will be an added advantage ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process
Essential criteria: Ideal candidate is expected to have knowledge of contracts management ? Knowledge of Law of contracts ? Knowledge of procurement policies and procedures ? Good negotiation and procurement skills ? Ability to work under pressure ? Strong communication skills ? Smart worker, who is a team player ? Results orientated ? Client service and Administration orientation ? Exercise judgment ? Proactive orientation ? Attention to detail ? Analytical skills ? Good communication skills ? Problem Solving ? Integrity and Independent.
Key Performance Areas: The successful candidate will be expected to maintain and keeping the contract list complete and accurate ? Ensure that contracts are traceable for all relevant services ? Compile and draft Service Level Agreement (SLAs) in engagement with users and Legal Services ? Ensure that SLAs are in place for all contracted services ? Evaluates and monitors contract performance to determine necessity for amendments or extensions of contracts and compliance to contractual obligations ? Manage the contracts’ intent, compliance, keep track of delivery and performance ? Manage changes (additions, modifications and deletions) to the contracts with the suppliers and business units ? Keep track of changes and updates to contract documentation ? Negotiate, administer, extend, terminate and renegotiate contracts with suppliers ? Ensure that all contracted commitments and critical deliverables are met ? Ensure that Legal Services division is consulted regarding contractual non-performances ? Ensure that expired contracts do not continue running without written approval ? Manage the contract risk register and escalate risks and issues as required ? Analyze price proposals, financial reports and other data to determine reasonability of prices ? Engage Legal Services regarding complaints occurring in performance of contracts ? Facilitate and formulate special conditions of the contract for inclusion in Bids ? Maintain the Procurement Plan list and ensure annual targets are achieved ? Provide reports relating to contracts to various committees.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
LEGAL SERVICES ADMINISTRATOR
Salary Range: R 206 300 to R 290 900 P/A plus benefits
Location: Centurion Office
Requirements: Degree/National Diploma in Law, Bachelor of Laws (LLB) or equivalent NQF level 6 qualifications coupled with minimum of 2-3 years’ experience in debt collection processes, legal administration and management, compliance management, Appeals and Exemptions process, legal drafting, and general litigation ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.
Essential Criteria: Fluent in English and Legal processes ? General legal knowledge ? Ability to work in high pressure and fast-paced environment ? Attention to detail ? Team player ? Enthusiastic and desire to succeed ? Problem solving ? Planning and organizing ? Good communication and interpersonal skills.
Key Performance Areas: Perform delegated duties in the Regulatory and Compliance Unit as assigned by the Legal Officer and/or Manager ? Assist with legal research and analysis ? Assist in administration of the debt collection management processes, compliance management function, appeals and exemptions, legal contracts , interpretation of laws , rules, regulations and legal documents ? Compile, proofread and revise drafts of legal documents and reports ? Consultation with security service providers on PSiRA legal matters ? Create and organize information ? Generate reference tools for easy use by the office ? Prepare and format legal and management reports ? Maintain and update databases and tracking systems ? Respond to all case-related queries ? Ensure efficient and effective administrative information and assistance
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
CONSULTANT: WALK IN SALARY
Range: R 154 000 to R 214 000 P/A plus benefits
Location: Western Cape Office
Requirements: Grade 12 and Diploma in Business Management, Business Administration, Office Administration, Office Management and Technology, Management Assistance, Management, Public Management, Public Administration, Customer Service, Customer Relations Management or equivalent qualifications coupled with at least a minimum of 1-2 years’ experience in customer service environment ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.
Essential criteria: Ideal candidate should have customer relation skills ? Interpersonal and organizational skills ? Communication skills both verbal and in writing are essential ? Office administration skills ? Willing to work overtime ? Computer Literacy.
Key Performance Areas: Assist and attend to clients (business and individual) ? Processing and capturing of individual applications ? Assessing documents for completeness and validity ? printing of ID cards and PSiRA certificates ? Assist clients with the completion of applications on the digital platform ? Accessing information from external systems like CIPC, SARS and interpreting the data ? Attending and corresponding with clients relating to telephonic and e-mail enquiries ? Verification of fingerprints on the Home Affairs HANIS system ? Baseline understanding of finances as it relates to PSiRA registrations ? Ensure proper filing ? Perform all other administration tasks that are related to this function ? Data capturing ? Relieve as a host/hostess (Queue management) ? Interpret and action findings relating to Criminal records i.r.o individual applications for registration ? Preparing of monthly stats
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE
FRONT DESK CONSULTANT
Salary Range: R 132 000 to R 184 100 P/A plus benefits
Location: Nelspruit
Requirements: Grade 12 and Diploma in Business Management, Business Administration, Office Administration, Office Management and Technology, Management Assistance, Management, Public Management, Public Administration, Customer Service, Customer Relations Management or equivalent qualifications coupled with at least a minimum of 1-2 years’ experience in customer service environment ? Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process.
Essential criteria: Ideal Candidate should possess customer relations skills ? Interpersonal and organizational skills are highly recommended ? Communication skills both verbal and in writing are essential ? Office Management skills ? Computer Literacy (MS Office Packages). Helpdesk ticketing system.
Key Performance Areas: Welcome and direct PSiRA clients and guests from the front desk: Greeting and welcoming clients and guests, assist/ direct clients/guests to the specific departments, keep the front desk presentable with all necessary materials such as pens, register, etc, validate the client’s information on the system ? Receive and Send Mail to other PSiRA Offices: Prepare the waybill for dispatch. check, sort, and forward emails ? Assisting Consultant Walk-in’s, Provide exceptional customer service to all stakeholders visiting or contacting the PSiRA front desk, printing access cards, taking fingerprints using the hanis, verification system, assist clients to navigate the online system, handle complaints and escalations from stakeholders professionally and efficiently, following psira's complaint resolution procedures ? Replenishing of all Meeting Rooms, Booking of boardrooms for meetings, Ensuring the boardrooms are ready for the meetings ? Answer incoming calls: Answer questions and direct complaints to the relevant consultant, answer all the incoming calls ? Corresponding with internal departments: notify internal staff about clients/guests, email client enquiries to relevant staff.
CLOSING DATE: 28 MARCH 2025
PLEASE APPLY HERE