POSTBANK VACANCIES

​ 
 
HUMAN RESOURCES OFFICER (PROJECT) 
VACANCY REPORTS TO : HR BUSINESS PARTNER (PROJECT) 
BUSINESS UNIT : HUMAN RESOURCES 
LOCATION : HEAD OFFFICE: PRETORIA 
POSITION STATUS : FIXED-TERM CONTRACT (3-MONTHS MATERNITY COVER) 
POSITION GRADE : C5 
 
Purpose of the Job 
The HR Officer will be responsible for providing an all-inclusive end-to-end HR generalist support aligned with the Project needs and other operational HR support and service. 
 
Job Responsibilities 

• Provide guidance and support on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the project 
• Support the project team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently. 
• Provide generalist HR service and support in the generalist areas of HR – inclusive of Talent acquisition, Talent Management, Org Design, Employee Relations, EE & Learning and Development. 
• Maintain accurate and up-to-date employee records 
• Ensure compliance with all relevant policies, procedures, and legislation 
• Prepare and submit various weekly and ad hoc reports 
• Prepare any necessary documentation for appointment and ensure necessary approvals 
• Ensure Proper employment contract management 
• Provide feedback to candidates where applicable 
• Engage with vetting service providers and follow-up on any outstanding vetting results from time to time 
• Ensure proper on-boarding of new employees, provide assistance to new employees with on-boarding documents 
• Ensure the efficient management, control, compliance and reporting of the function/resources in accordance with the stipulations of the PFMA, banks Act, Postbank Act, BCEA, fraud prevention and risk management principles, legislation, corporate governance, Delegation of Powers, company policies, processes, regulations, etc. 

 
Qualifications and Experience 

• Degree and/or related Advanced Diploma Human Resource Management/Behaviour Science (NQF 7). 
• At least 4 - 6 years’ experience in a similar position preferably in the banking industry. 

 
Knowledge and understanding of: 

• Seasoned HR professionals with applied and practical knowledge, experience and skills. 
• A good understanding of labour legislation, regulations, practices, processes and procedures 
• Competency Interview questionnaire development 
• Competency frameworks 
• Project management (principles, practices, techniques and tools) 
• Various research and analysis techniques and practical knowledge of application in a diverse and dynamic environment 

 
Skills and attributes 
Project management skills, Verbal and written communication skills, Good interpersonal skills, Detail oriented and accurate, Networking skills, Conflict resolution and/or mediation skills, Influencing and Negotiation skills, Conceptualisation and integration skills, Decision making skills, Problem Solving, Analytical Thinking and Research skills, Ability to analyse complex problem situations and design effective remedial solutions, Planning, coordination & implementation skills, Emotional intelligence, Business Acumen, Business Intelligence/ Organisational awareness, Adaptability to change, Learning Agility, Initiative, creativity and Innovation, Critical Thinking, Managing and developing others, Relationship Building, Resilience, Customer and Client Orientation
 
 
How to Apply 
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@Postbank.co.za Please indicate in the subject line the position you are applying for. To view the full position specification, log on to www.postbank.co.za and click on Careers. 
 
Closing Date 12 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short-listed candidates only. 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy and it includes a right to protection against unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 

​ 
 
 
 
 
 
CUSTOMER SERVICES CLERK 
REPORTS TO : TEAM LEADER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : NORTH WEST 
Local Municipalities: Dr Ruth Segomotsi Mompati (Ganyesa x 2, Vryburg x 2, Christiana x 2); 
Ngaka Modiri Molema (Lehurutshe x 2, Delareyville x 2) 
 
Purpose of the Job 
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. 
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
Customer Interaction & Support 

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update). 
• Authenticate customers using ID and/or registered MSISDN. 
• Verify account status (CIF profile, KYC, AML compliance). 
• Educate customers on Postbank’s digital channels and how to use them. 
• Maintain professional, empathetic, and efficient service at all times. 

Transaction Facilitation 

• Initiate assisted transactions using the CSC terminal/tablet. 
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates). 
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion. 
• Confirm the transaction status post-fulfilment via the Ops Console. 
• Handle exceptions (expired OTPs, invalid accounts, failed validations). 

Operational Controls & Governance 

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled). 
• Submit daily reconciliations to Postbank’s operational team. 
• Log all exceptions and escalations for Call Centre/Back Office resolution. 
• Adhere to security, data privacy, and anti-fraud protocols. 
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations. 

Customer Education & Migration 

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD). 
• Demonstrate in-app or USSD processes where possible. 
• Support first-time digital activations (device linking, PIN resets). 

Service & Quality 

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs). 
• Participate in continuous service-improvement feedback loops with the Regional Supervisor. 
• Ensure all customer data is treated with strict confidentiality. 

 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to RecruitmentNW@PostBank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentNW@PostBank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 

​ 
 
 
 
 
 
CUSTOMER SERVICES CLERK 
REPORTS TO : TEAM LEADER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : GAUTENG 
Local Municipalities: Ekuruleni (Thokoza x 2) ; Sedibeng (Sharpville x 2 , Ratanda x 2); West Rand (Khutsong x 2) 
 
Purpose of the Job 
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. 
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
Customer Interaction & Support 

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update). 
• Authenticate customers using ID and/or registered MSISDN. 
• Verify account status (CIF profile, KYC, AML compliance). 
• Educate customers on Postbank’s digital channels and how to use them. 
• Maintain professional, empathetic, and efficient service at all times. 

Transaction Facilitation 

• Initiate assisted transactions using the CSC terminal/tablet. 
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates). 
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion. 
• Confirm the transaction status post-fulfilment via the Ops Console. 
• Handle exceptions (expired OTPs, invalid accounts, failed validations). 

Operational Controls & Governance 

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled). 
• Submit daily reconciliations to Postbank’s operational team. 
• Log all exceptions and escalations for Call Centre/Back Office resolution. 
• Adhere to security, data privacy, and anti-fraud protocols. 
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations. 

Customer Education & Migration 

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD). 
• Demonstrate in-app or USSD processes where possible. 
• Support first-time digital activations (device linking, PIN resets). 

Service & Quality

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs). 
• Participate in continuous service-improvement feedback loops with the Regional Supervisor. 
• Ensure all customer data is treated with strict confidentiality. 

 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to RecruitmentGP@PostBank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentGP@PostBank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 

 
 
 
 
 
 
 
CUSTOMER SERVICES CLERK 
REPORTS TO : TEAM LEADER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : FREE STATE 
Local Municipalities: Fezile Dabi (Parys x 2); Thabo Mofutsanyana (Harrismith x 2) 
 
Purpose of the Job 
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. 
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
Customer Interaction & Support 

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update). 
• Authenticate customers using ID and/or registered MSISDN. 
• Verify account status (CIF profile, KYC, AML compliance). 
• Educate customers on Postbank’s digital channels and how to use them. 
• Maintain professional, empathetic, and efficient service at all times. 

Transaction Facilitation 

• Initiate assisted transactions using the CSC terminal/tablet. 
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates). 
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion. 
• Confirm the transaction status post-fulfilment via the Ops Console. 
• Handle exceptions (expired OTPs, invalid accounts, failed validations). 

Operational Controls & Governance 

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled). 
• Submit daily reconciliations to Postbank’s operational team. 
• Log all exceptions and escalations for Call Centre/Back Office resolution. 
• Adhere to security, data privacy, and anti-fraud protocols. 
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations. 

Customer Education & Migration 

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD). 
• Demonstrate in-app or USSD processes where possible. 
• Support first-time digital activations (device linking, PIN resets). 

Service & Quality 

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs). 
• Participate in continuous service-improvement feedback loops with the Regional Supervisor. 
• Ensure all customer data is treated with strict confidentiality. 

 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to RecruitmentFS@PostBank.co.za
All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentFS@PostBank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 

​ 
 
 
 
 
 
 
CUSTOMER SERVICES CLERK 
REPORTS TO : TEAM LEADER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : EASTERN CAPE 
Local Municipalities: Cape Winelands ( Touwsiver x2& Ceres x2); City of Cape Town ( Sanbury Square x2; Fish Hoek x2; Protea Heights x2; Atlanits x2; Gordon’s Bay Mall x2; Blue Downs x2; FX Tokai x2; Milnerton x2 and Belhar x2); Garden Route ( Plattenberg Bay x2 & Kwanonqaba Mb x2) Overberg ( Hermanus x2); West Coast ( Vrendendal x2 & Clanwilliam x2) and Central Karoo ( Prince Albert x2 
 
Purpose of the Job 
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. 
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
Customer Interaction & Support 

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update). 
• Authenticate customers using ID and/or registered MSISDN. 
• Verify account status (CIF profile, KYC, AML compliance). 
• Educate customers on Postbank’s digital channels and how to use them. 
• Maintain professional, empathetic, and efficient service at all times. 

Transaction Facilitation 

• Initiate assisted transactions using the CSC terminal/tablet. 
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates). 
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion. 
• Confirm the transaction status post-fulfilment via the Ops Console. 
• Handle exceptions (expired OTPs, invalid accounts, failed validations). 

Operational Controls & Governance 

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled). 
• Submit daily reconciliations to Postbank’s operational team. 
• Log all exceptions and escalations for Call Centre/Back Office resolution. 
• Adhere to security, data privacy, and anti-fraud protocols. 
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations. 

Customer Education & Migration 

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD). 
• Demonstrate in-app or USSD processes where possible. 
• Support first-time digital activations (device linking, PIN resets). 

Service & Quality 

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs). 
• Participate in continuous service-improvement feedback loops with the Regional Supervisor. 
• Ensure all customer data is treated with strict confidentiality. 

 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Certified Drivers license, Proof of residential address to RecruitmentEC@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentEC@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 
 

​ 
 
 
 
 
 
 
CUSTOMER SERVICES CLERK 
REPORTS TO : TEAM LEADER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : NORTHERN CAPE 
Local Municipalities: Namakwa (Calvinia x2 and Springbok x2); Pixley ka Seme (Colesberg x2) 
 
Purpose of the Job 
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. 
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above 
 
Job Responsibilities 
Customer Interaction & Support 

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update). 
• Authenticate customers using ID and/or registered MSISDN. 
• Verify account status (CIF profile, KYC, AML compliance). 
• Educate customers on Postbank’s digital channels and how to use them. 
• Maintain professional, empathetic, and efficient service at all times. 

Transaction Facilitation 

• Initiate assisted transactions using the CSC terminal/tablet. 
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates). 
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion. 
• Confirm the transaction status post-fulfilment via the Ops Console. 
• Handle exceptions (expired OTPs, invalid accounts, failed validations). 

Operational Controls & Governance 

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled). 
• Submit daily reconciliations to Postbank’s operational team. 
• Log all exceptions and escalations for Call Centre/Back Office resolution. 
• Adhere to security, data privacy, and anti-fraud protocols. 
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations. 

Customer Education & Migration 

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD). 
• Demonstrate in-app or USSD processes where possible. 
• Support first-time digital activations (device linking, PIN resets). 

Service & Quality 

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs). 
• Participate in continuous service-improvement feedback loops with the Regional Supervisor. 
• Ensure all customer data is treated with strict confidentiality. 

 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Certified Drivers license, Proof of residential address to RecruitmentNC@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentNC@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 
 

​ 
 
 
 
 
 
 
CUSTOMER SERVICES CLERK 
REPORTS TO : TEAM LEADER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : MPUMALANGA 
Local Municipalities: Ehlanzeni (Kabokweni x2 and Daantjie x2) 
 
Purpose of the Job 
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. 
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above 
 
Job Responsibilities 
Customer Interaction & Support 

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update). 
• Authenticate customers using ID and/or registered MSISDN. 
• Verify account status (CIF profile, KYC, AML compliance). 
• Educate customers on Postbank’s digital channels and how to use them. 
• Maintain professional, empathetic, and efficient service at all times. 

Transaction Facilitation 

• Initiate assisted transactions using the CSC terminal/tablet. 
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates). 
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion. 
• Confirm the transaction status post-fulfilment via the Ops Console. 
• Handle exceptions (expired OTPs, invalid accounts, failed validations). 

Operational Controls & Governance 

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled). 
• Submit daily reconciliations to Postbank’s operational team. 
• Log all exceptions and escalations for Call Centre/Back Office resolution. 
• Adhere to security, data privacy, and anti-fraud protocols. 
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations. 

Customer Education & Migration 

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD). 
• Demonstrate in-app or USSD processes where possible. 
• Support first-time digital activations (device linking, PIN resets). 

Service & Quality 

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs). 
• Participate in continuous service-improvement feedback loops with the Regional Supervisor. 
• Ensure all customer data is treated with strict confidentiality. 

 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to RecruitmentMP@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentMP@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 
 

​ 
 
 
 
 
 
 
CUSTOMER SERVICES CLERK 
REPORTS TO : TEAM LEADER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : LIMPOPO 
Local Municipalities: Capricorn (Zebediela x2) , Mopani (Elim x2), Sekhukhune (Moratiwa Crossing x2) 
 
Purpose of the Job 
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. 
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
Customer Interaction & Support 

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update). 
• Authenticate customers using ID and/or registered MSISDN. 
• Verify account status (CIF profile, KYC, AML compliance). 
• Educate customers on Postbank’s digital channels and how to use them. 
• Maintain professional, empathetic, and efficient service at all times. 

Transaction Facilitation 

• Initiate assisted transactions using the CSC terminal/tablet. 
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates). 
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion. 
• Confirm the transaction status post-fulfilment via the Ops Console. 
• Handle exceptions (expired OTPs, invalid accounts, failed validations). 

Operational Controls & Governance 

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled). 
• Submit daily reconciliations to Postbank’s operational team. 
• Log all exceptions and escalations for Call Centre/Back Office resolution. 
• Adhere to security, data privacy, and anti-fraud protocols. 
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations. 

Customer Education & Migration 

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD). 
• Demonstrate in-app or USSD processes where possible. 
• Support first-time digital activations (device linking, PIN resets). 

Service & Quality 

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs). 
• Participate in continuous service-improvement feedback loops with the Regional Supervisor. 
• Ensure all customer data is treated with strict confidentiality. 

 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to Recruitmentlp@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
Recruitmentlp@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 
 

​ 
 
 
 
 
 
CUSTOMER SERVICES CLERK 
REPORTS TO : TEAM LEADER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : KWAZULU-NATAL 
Local Municipalities: Amajuba (Madadeni x2), Ethekwini (Jan Smuts Highway x2), Ilembe (Mapumulo x2), King Cetshwayo (Esikhawini x2), Umgungundlovu x2, Umkhanyakude (Hlabisa x2), Umzinyathi (Tugela Ferry x2), UThukela (Colenso x2, Bergville x2) 
 
Purpose of the Job 
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. 
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
Customer Interaction & Support 

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update). 
• Authenticate customers using ID and/or registered MSISDN. 
• Verify account status (CIF profile, KYC, AML compliance). 
• Educate customers on Postbank’s digital channels and how to use them. 
• Maintain professional, empathetic, and efficient service at all times. 

Transaction Facilitation 

• Initiate assisted transactions using the CSC terminal/tablet. 
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates). 
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion. 
• Confirm the transaction status post-fulfilment via the Ops Console. 
• Handle exceptions (expired OTPs, invalid accounts, failed validations). 

Operational Controls & Governance 

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled). 
• Submit daily reconciliations to Postbank’s operational team. 
• Log all exceptions and escalations for Call Centre/Back Office resolution. 
• Adhere to security, data privacy, and anti-fraud protocols. 
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations. 

Customer Education & Migration 

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD). 
• Demonstrate in-app or USSD processes where possible. 
• Support first-time digital activations (device linking, PIN resets). 

Service & Quality 

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs). 
• Participate in continuous service-improvement feedback loops with the Regional Supervisor. 
• Ensure all customer data is treated with strict confidentiality. 

 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to RecruitmentKZN@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentKZN@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 
 

​ 
 
 
 
 
 
 
CUSTOMER SERVICES CLERK 
REPORTS TO : TEAM LEADER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : EASTERN CAPE 
Local Municipalities: Sarah Bartman ( Grahamstown x2& Graaff-Reinet x2); Chris Hani ( Ngcobo x2 & Cofimvaba x2) and OR Tambo ( Mthatha x2) 
 
Purpose of the Job 
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. 
The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above 
 
Job Responsibilities 
Customer Interaction & Support 

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update). 
• Authenticate customers using ID and/or registered MSISDN. 
• Verify account status (CIF profile, KYC, AML compliance). 
• Educate customers on Postbank’s digital channels and how to use them. 
• Maintain professional, empathetic, and efficient service at all times. 

Transaction Facilitation 

• Initiate assisted transactions using the CSC terminal/tablet. 
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates). 
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion. 
• Confirm the transaction status post-fulfilment via the Ops Console. 
• Handle exceptions (expired OTPs, invalid accounts, failed validations). 

Operational Controls & Governance 

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled). 
• Submit daily reconciliations to Postbank’s operational team. 
• Log all exceptions and escalations for Call Centre/Back Office resolution. 
• Adhere to security, data privacy, and anti-fraud protocols. 
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations. 

Customer Education & Migration 

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD). 
• Demonstrate in-app or USSD processes where possible. 
• Support first-time digital activations (device linking, PIN resets). 

Service & Quality 

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs). 
• Participate in continuous service-improvement feedback loops with the Regional Supervisor. 
• Ensure all customer data is treated with strict confidentiality. 

 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Certified Drivers license, Proof of residential address to RecruitmentEC@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentEC@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
TEAM LEAD CUSTOMER SERVICES 
REPORTS TO : REGIONAL OPERATIONS MANAGER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : MPUMALANGA 
Local Municipalities: Ehlanzeni (x1) 
 
Purpose of the Job 
Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. 
The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers. 
The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers. 
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required. 
• Ensure that staff follow the SOPs that have been documented. 
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required. 
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers 
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets. 
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution. 
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required. 
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system. 
• Ensure queues at the distribution sites are appropriately managed. 
• Ensure all customer complaints are attended to promptly. 
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly. 
• From time to time the Team leader may be required to issue cards to customers if clerks are absent 
 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Supervisor/ Team Lead experience will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook 
• Code 8 Driver’s License and Own Car Essential 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Certified Drivers license, Proof of residential address to RecruitmentMP@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentMP@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 

​ 
 
 
 
 
 
 
 
 
TEAM LEAD CUSTOMER SERVICES 
REPORTS TO : REGIONAL OPERATIONS MANAGER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : LIMPOPO 
Local Municipalities: Capricorn , Mopani, Sekhukhune (x1) 
 
Purpose of the Job 
Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. 
The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers. 
The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers. 
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required. 
• Ensure that staff follow the SOPs that have been documented. 
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required. 
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers 
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets. 
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution. 
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required. 
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system. 
• Ensure queues at the distribution sites are appropriately managed. 
• Ensure all customer complaints are attended to promptly. 
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly. 
• From time to time the Team leader may be required to issue cards to customers if clerks are absent 
 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Supervisor/ Team Lead experience will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook 
• Code 8 Driver’s License and Own Car Essential 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Certified Drivers license, Proof of residential address to Recruitmentlp@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
Recruitmentlp@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 
 

​TEAM LEAD CUSTOMER SERVICES 
REPORTS TO : REGIONAL OPERATIONS MANAGER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : WESTERN CAPE 
Local Municipalities: City of Cape Town; Garden Route and Central Karoo 
 
Purpose of the Job 
Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. 
The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers. 
The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers. 
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required. 
• Ensure that staff follow the SOPs that have been documented. 
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required. 
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers 
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets. 
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution. 
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required. 
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system. 
• Ensure queues at the distribution sites are appropriately managed. 
• Ensure all customer complaints are attended to promptly. 
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly. 
• From time to time the Team leader may be required to issue cards to customers if clerks are absent 
 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Supervisor/ Team Lead experience will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook 
• Code 8 Driver’s License and Own Car Essential 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Certified Drivers license, Proof of residential address to RecruitmentWC@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentWC@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.

​TEAM LEAD CUSTOMER SERVICES 
REPORTS TO : REGIONAL OPERATIONS MANAGER 
BUSINESS UNIT : POSTBANK OPERATIONS 
POSITION STATUS : FIXED-TERM CONTRACT 
LOCATION : EASTERN CAPE 
Locations: Queenstown x1; Alice/King Williams Town x1 and East London x1 
 
Purpose of the Job 
Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. 
The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers. 
The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD). 
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. 
Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above. 
 
Job Responsibilities 
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers. 
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required. 
• Ensure that staff follow the SOPs that have been documented. 
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required. 
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers 
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets. 
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution. 
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required. 
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system. 
• Ensure queues at the distribution sites are appropriately managed. 
• Ensure all customer complaints are attended to promptly. 
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly. 
• From time to time the Team leader may be required to issue cards to customers if clerks are absent 
 
Minimum Qualifications and Experience Required 

• Matric (Grade 12) – essential 
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred 
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services) 
• Familiarity with Postbank or similar financial platforms advantageous 
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. 
• Supervisor/ Team Lead experience will be an added advantage. 
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook 
• Code 8 Driver’s License and Own Car Essential 

 
Skills & Attributes 
Listening skills; Understanding of Postbank products & services. Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Familiarity with Switch/Core Banking concepts. Honesty & Integrity; Customer orientated. Basic digital literacy (Mobile App / USSD / ATM processes). Experience using customer service tablets, barcode printers, or POS systems. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. 
 
How to Apply 
STEP 1 
If you wish to apply and meet the requirements, please send your CV, Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Certified Drivers license, Proof of residential address to RecruitmentEC@postbank.co.za All documents must be newly certified, not older than 3 months. 
STEP 2 
RecruitmentEC@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address. 
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered. 
 
Applications will close on: 16 January 2026 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only. 
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.