- Published on
POSTBANK VACANCIES
POSTBANK
SENIOR HUMAN RESOURCES MANAGER (D5)
POSITION NUMBER : 60066975
REPORTS TO : CHIEF HUMAN RESOURCES OFFICER
LOCATION : HEAD OFFICE - PRETORIA
POSITION STATUS : PERMANENT
Purpose of the Job
The Senior HR Manager is responsible for the effective management and execution of the HR Operations function and embedding effective best practice HR Business Partnering strategies in line with Postbank’s business objectives.
Job Responsibilities
• Formulate an HR operations strategy and operating model in support of Postbank’s medium- and long-term strategic plans.
• Responsible for the operationalizing Postbank HR strategies, framework, standards, and policies.
• Manage and monitor the implementation of key strategic people programmes and projects emanating from cross-functional business strategies.
•Review the effectiveness and relevance of the HR operations agenda and delivery in view of business dynamics and recommend value-adding approaches to respond to business needs.
• Design and implement a future proof and service first approach, utilising technologies for smooth and effective first-line people operations support for the people operations team to have a stronger drive on value add/human-centric support.
• Partner and collaborate with other HR heads of department to deliver on common people projects or needs.
• Lead, capacitate and build team capabilities to enable effective delivery or operational people services.
• Manage the headcount movement, report, and advise on appropriate measures to mitigate related risks identified.
• Drive the application of the Performance Management policy, standards, and principles in collaboration with centre of excellence.
• Operationalize talent management and associated interventions and engage in robust engagements with Line Managers on talent management, risks and plans for future skills supply in the context of the business roadmap.
• Collaborate with the Talent Management team to support recruitment.
• Support the successful implementation of key projects and initiatives and report on the progress against key HR performance indicators
• Manage the accurate and timely administration and delivery of operational transactional of the employee life cycle whilst ensuring data integrity.
• Manage the budget of responsibility area, tracking expenditure against budget and improve efficiencies. Ensure prior and timeous approval of deviations by functional executive head.
• Org structure management to ensure department is well capacitated and structure appropriately maintained.
• Lead and manage the performance of the team within responsibility area.
• Drive team engagement and accountability across the regions for best-in-class HR services.
• Provide required training and development to staff for optimal performance.
• Drive productivity and efficiency in the HR Operations.
• Build strategic relationships through improved stakeholder management and engagement ensuring consistent consultations with line, employees, and where relevant, external stakeholders.
• Risk Management - Responsibility to oversee, evaluate, monitor and mitigate risks. Provide assurance of HR practices in line with HR best practices and governance requirements.
Qualifications and Experience
• Bachelor’s degree (NQF 7) in Human Resources Management or related fields. Honours’ degree in Human Resources (NQF 8) or related field will be advantageous.
Experience:
• Minimum of 8 year of HR generalist experience, preferably within a financial services environment or large corporate.
• Minimum 3 years on managerial level.
Knowledge and understanding of:
• Understanding of the relevant legislation such as the Labour Relations Act, Basic Conditions of Employment, POPIA
• Computer literate on an intermediate level or above - MS Office (Word, Excel)
• HR Data Analysis
• Report Writing
• Strategy development and planning
• Commercial awareness
• Business Process enhancement
• Change Management
• Project management (principles, practices, techniques and tools)
• Organisational development, management techniques and good business practices
• Financial Management
• Value Chain Management Skills and attributes
• Conflict resolution and/or mediation skills, influencing and negotiation skills, understands and processes complex information and exercises sound judgment. Advanced verbal and written communication, presentation and selling skills. Ability to identify a problem, develop possible solution paths, and taking the appropriate course of action. Decision making skills. Change management. Planning, coordination & implementation skills. The ability to build or maintain relationships or networks with internal and external stakeholders.
• Emotional intelligence and maturity. Business Acumen. Business Intelligence/Organisational awareness. Adaptability to change. Effective Communication. Learning Agility. Initiative, creativity, and Innovation. Critical Thinking. Cross Cultural Awareness and sensitivity. Knowledge Management. Managing and developing others. Relationship Building. Resilience. Strategic Thinking. Customer and Client Orientation. Ability to handle ambiguity. Visionary and forward-thinking mind-set. Hands-on-approach to work. Pro-active. Team player, Positive influencer.
How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@Postbank.co.za
Please indicate in the subject line the position you are applying for.
Closing Date 8th November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
SENIOR HUMAN RESOURCES MANAGER (D5)
POSITION NUMBER : 60066975
REPORTS TO : CHIEF HUMAN RESOURCES OFFICER
LOCATION : HEAD OFFICE - PRETORIA
POSITION STATUS : PERMANENT
Purpose of the Job
The Senior HR Manager is responsible for the effective management and execution of the HR Operations function and embedding effective best practice HR Business Partnering strategies in line with Postbank’s business objectives.
Job Responsibilities
• Formulate an HR operations strategy and operating model in support of Postbank’s medium- and long-term strategic plans.
• Responsible for the operationalizing Postbank HR strategies, framework, standards, and policies.
• Manage and monitor the implementation of key strategic people programmes and projects emanating from cross-functional business strategies.
•Review the effectiveness and relevance of the HR operations agenda and delivery in view of business dynamics and recommend value-adding approaches to respond to business needs.
• Design and implement a future proof and service first approach, utilising technologies for smooth and effective first-line people operations support for the people operations team to have a stronger drive on value add/human-centric support.
• Partner and collaborate with other HR heads of department to deliver on common people projects or needs.
• Lead, capacitate and build team capabilities to enable effective delivery or operational people services.
• Manage the headcount movement, report, and advise on appropriate measures to mitigate related risks identified.
• Drive the application of the Performance Management policy, standards, and principles in collaboration with centre of excellence.
• Operationalize talent management and associated interventions and engage in robust engagements with Line Managers on talent management, risks and plans for future skills supply in the context of the business roadmap.
• Collaborate with the Talent Management team to support recruitment.
• Support the successful implementation of key projects and initiatives and report on the progress against key HR performance indicators
• Manage the accurate and timely administration and delivery of operational transactional of the employee life cycle whilst ensuring data integrity.
• Manage the budget of responsibility area, tracking expenditure against budget and improve efficiencies. Ensure prior and timeous approval of deviations by functional executive head.
• Org structure management to ensure department is well capacitated and structure appropriately maintained.
• Lead and manage the performance of the team within responsibility area.
• Drive team engagement and accountability across the regions for best-in-class HR services.
• Provide required training and development to staff for optimal performance.
• Drive productivity and efficiency in the HR Operations.
• Build strategic relationships through improved stakeholder management and engagement ensuring consistent consultations with line, employees, and where relevant, external stakeholders.
• Risk Management - Responsibility to oversee, evaluate, monitor and mitigate risks. Provide assurance of HR practices in line with HR best practices and governance requirements.
Qualifications and Experience
• Bachelor’s degree (NQF 7) in Human Resources Management or related fields. Honours’ degree in Human Resources (NQF 8) or related field will be advantageous.
Experience:
• Minimum of 8 year of HR generalist experience, preferably within a financial services environment or large corporate.
• Minimum 3 years on managerial level.
Knowledge and understanding of:
• Understanding of the relevant legislation such as the Labour Relations Act, Basic Conditions of Employment, POPIA
• Computer literate on an intermediate level or above - MS Office (Word, Excel)
• HR Data Analysis
• Report Writing
• Strategy development and planning
• Commercial awareness
• Business Process enhancement
• Change Management
• Project management (principles, practices, techniques and tools)
• Organisational development, management techniques and good business practices
• Financial Management
• Value Chain Management Skills and attributes
• Conflict resolution and/or mediation skills, influencing and negotiation skills, understands and processes complex information and exercises sound judgment. Advanced verbal and written communication, presentation and selling skills. Ability to identify a problem, develop possible solution paths, and taking the appropriate course of action. Decision making skills. Change management. Planning, coordination & implementation skills. The ability to build or maintain relationships or networks with internal and external stakeholders.
• Emotional intelligence and maturity. Business Acumen. Business Intelligence/Organisational awareness. Adaptability to change. Effective Communication. Learning Agility. Initiative, creativity, and Innovation. Critical Thinking. Cross Cultural Awareness and sensitivity. Knowledge Management. Managing and developing others. Relationship Building. Resilience. Strategic Thinking. Customer and Client Orientation. Ability to handle ambiguity. Visionary and forward-thinking mind-set. Hands-on-approach to work. Pro-active. Team player, Positive influencer.
How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@Postbank.co.za
Please indicate in the subject line the position you are applying for.
Closing Date 8th November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
GENERAL MANAGER: STRATEGIC SOURCING, E2
REPORTS TO CHIEF FINANCIAL OFFICER
LOCATION HEAD OFFICE – PRETORIA
POSITION STATUS FIXED TERM CONTRACT FOR 6 MONTHS
Purpose of the Job
Responsible for the strategic development and implementation of efficient procurement strategies and plans to maximise value for money and achieve Postbank legislation compliance through the support and development of best practice across the organisation.
Job Responsibilities
• Develop, communicate, and manage the implementation of a procurement strategy and plan that is aligned to Postbank’s Variation Notice project.
• Developing and implementing efficient sourcing and category management strategies while innovating these strategies and optimizing sourcing procedures to attain maximum efficiency.
• Identifying and exploring lucrative sourcing opportunities through industry research and networking.
• Lead the development and implementation of procurement policies and system strategies to support procurement, contracts management, spend analytics and supplier performance management.
• Analysing and calculating costs of procurement and suggest methods to decrease expenditure.
• Track and report key functional metrics aimed at reducing expenses and improving effectiveness.
• Manage procurement governance across for the project and ensure policy compliance.
• Ensure that all regulatory and legislative compliance responsibilities of Postbank in respect of procurement are met and timely discharged.
• Establish and lead a procurement team with required competencies and assign responsibilities to ensure effective task authorisation protocols are in place.
• Develop, communicate, and administer procurement team performance and development plans and appraisals.
• Serve as the project’s primary contact for procurement related questions, training, policy and procedure interpretation and alignment by all departments.
• Responsible for the sourcing and guiding the management of strategic supply contracts on behalf of Postbank.
• Determine quantity and timing of deliveries and estimate risks and apply risk minimizing techniques.
• Develop excellent and effective collaborative relationships with key stakeholders and external providers and other agencies to ensure strategic and operational needs are fully understood and incorporated.
• Lead the presentation of procurement related submissions through the governance structures of Postbank.
• Oversee effective management of supplier payments and query management process.
Qualifications, Knowledge and Experience
Qualifications:
• At least a bachelor’s degree in supply chain management/logistics. Bachelor's degree Honours/ master’s degree in supply chain management preferred.
Experience:
• At least 10 years in a strategic sourcing role, of which at least 7 years’ experience at Senior management level.
• 10 years banking experience will be an added advantage.
Knowledge and understanding of:
• In-depth knowledge of sourcing and procurement principles and best practices.
• Detailed knowledge of PFMA, PPPFA and B-BBEE Act, supplier, and contract management.
• Experience of procurement installation and use of procurement systems.
• Experience of tendering and managing high value contracts.
• Experience in collecting and analysing data.
Skills and attributes
• Excellent communication and influencing skills including negotiating and contracting. Experience of developing and managing procurement staff. Good level networking and liaison skills and the provide ability to meet deadlines and targets. Good teamwork skills actively involve colleagues across the business, builds the benefits of collaborative working. First-hand experience in negotiations and the management of contracts and suppliers. Must be able to reduce cost and avoid unnecessary cost while implementing strategic sourcing initiatives.
• High level of emotional intelligence, Business Acumen, Adaptability to change, Effective Communication, Learning Agility, Initiative, Creativity, and Innovation, Critical Thinking, Cross Cultural Awareness and sensitivity, Decision Making, Knowledge Management, Managing and developing others, Relationship Building, Resilience, Strategic Thinking, Customer and Client Orientation, Ability to work under pressure.
How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@Postbank.co.za
Please indicate in the subject line the position you are applying for.
Closing Date 30 October 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
GENERAL MANAGER: STRATEGIC SOURCING, E2
REPORTS TO CHIEF FINANCIAL OFFICER
LOCATION HEAD OFFICE – PRETORIA
POSITION STATUS FIXED TERM CONTRACT FOR 6 MONTHS
Purpose of the Job
Responsible for the strategic development and implementation of efficient procurement strategies and plans to maximise value for money and achieve Postbank legislation compliance through the support and development of best practice across the organisation.
Job Responsibilities
• Develop, communicate, and manage the implementation of a procurement strategy and plan that is aligned to Postbank’s Variation Notice project.
• Developing and implementing efficient sourcing and category management strategies while innovating these strategies and optimizing sourcing procedures to attain maximum efficiency.
• Identifying and exploring lucrative sourcing opportunities through industry research and networking.
• Lead the development and implementation of procurement policies and system strategies to support procurement, contracts management, spend analytics and supplier performance management.
• Analysing and calculating costs of procurement and suggest methods to decrease expenditure.
• Track and report key functional metrics aimed at reducing expenses and improving effectiveness.
• Manage procurement governance across for the project and ensure policy compliance.
• Ensure that all regulatory and legislative compliance responsibilities of Postbank in respect of procurement are met and timely discharged.
• Establish and lead a procurement team with required competencies and assign responsibilities to ensure effective task authorisation protocols are in place.
• Develop, communicate, and administer procurement team performance and development plans and appraisals.
• Serve as the project’s primary contact for procurement related questions, training, policy and procedure interpretation and alignment by all departments.
• Responsible for the sourcing and guiding the management of strategic supply contracts on behalf of Postbank.
• Determine quantity and timing of deliveries and estimate risks and apply risk minimizing techniques.
• Develop excellent and effective collaborative relationships with key stakeholders and external providers and other agencies to ensure strategic and operational needs are fully understood and incorporated.
• Lead the presentation of procurement related submissions through the governance structures of Postbank.
• Oversee effective management of supplier payments and query management process.
Qualifications, Knowledge and Experience
Qualifications:
• At least a bachelor’s degree in supply chain management/logistics. Bachelor's degree Honours/ master’s degree in supply chain management preferred.
Experience:
• At least 10 years in a strategic sourcing role, of which at least 7 years’ experience at Senior management level.
• 10 years banking experience will be an added advantage.
Knowledge and understanding of:
• In-depth knowledge of sourcing and procurement principles and best practices.
• Detailed knowledge of PFMA, PPPFA and B-BBEE Act, supplier, and contract management.
• Experience of procurement installation and use of procurement systems.
• Experience of tendering and managing high value contracts.
• Experience in collecting and analysing data.
Skills and attributes
• Excellent communication and influencing skills including negotiating and contracting. Experience of developing and managing procurement staff. Good level networking and liaison skills and the provide ability to meet deadlines and targets. Good teamwork skills actively involve colleagues across the business, builds the benefits of collaborative working. First-hand experience in negotiations and the management of contracts and suppliers. Must be able to reduce cost and avoid unnecessary cost while implementing strategic sourcing initiatives.
• High level of emotional intelligence, Business Acumen, Adaptability to change, Effective Communication, Learning Agility, Initiative, Creativity, and Innovation, Critical Thinking, Cross Cultural Awareness and sensitivity, Decision Making, Knowledge Management, Managing and developing others, Relationship Building, Resilience, Strategic Thinking, Customer and Client Orientation, Ability to work under pressure.
How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@Postbank.co.za
Please indicate in the subject line the position you are applying for.
Closing Date 30 October 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
MPUMALANGA
TOWNS TO APPLY:
Kamaqhekeza, Schoemansdal, Witbank, Piet Retief, Barberton
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below and complete your application.
STEP 1:
Mpumalanga: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
KwaZulu Natal: RecruitmentMP@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Previous candidates who have submitted their application in the initial nationwide advertisement for the same role are NOT required to reapply as their application has already been received. A resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
MPUMALANGA
TOWNS TO APPLY:
Kamaqhekeza, Schoemansdal, Witbank, Piet Retief, Barberton
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below and complete your application.
STEP 1:
Mpumalanga: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
KwaZulu Natal: RecruitmentMP@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Previous candidates who have submitted their application in the initial nationwide advertisement for the same role are NOT required to reapply as their application has already been received. A resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
NORTH WEST
DISTRICT MUNICIPALITIES:
Northwest:
DR Kenneth Kauda District (Klerksdorp & Jouberton)
Dr Ruth S Mompati District (Taung and Vryburg)
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below:
STEP 1:
North West: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/district you are applying for:
North West: RecruitmentNW@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Those who have submitted their application during Postbank’s nationwide advertisement (in July 2024) for the same role, are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
NORTH WEST
DISTRICT MUNICIPALITIES:
Northwest:
DR Kenneth Kauda District (Klerksdorp & Jouberton)
Dr Ruth S Mompati District (Taung and Vryburg)
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below:
STEP 1:
North West: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/district you are applying for:
North West: RecruitmentNW@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Those who have submitted their application during Postbank’s nationwide advertisement (in July 2024) for the same role, are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
NORTHERN CAPE
TOWNS TO APPLY:
Kimberley-Tlhokomelo, Upington, Barkly West, Jan Kempdorp, Kimberley - Coreles Road, Kathu, Springbok, Postmasburg, Pampierstad, Kimberley–Roodepan, Kuruman, De Aar, Douglas, Prieska, Keimoes, Hartswater, Kimberley – Beaconsfield, Tsineng, Williston, Port Nolloth, Victoria West, Colesberg, Noupoort, Groblershoop, Mothibistad, Dithakong, Galeshewe.
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the town/district you would like to be considered for and complete your application.
STEP 1
Northern Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, CV, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/district you are applying for:
Northern Cape: RecruitmentNC@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
NORTHERN CAPE
TOWNS TO APPLY:
Kimberley-Tlhokomelo, Upington, Barkly West, Jan Kempdorp, Kimberley - Coreles Road, Kathu, Springbok, Postmasburg, Pampierstad, Kimberley–Roodepan, Kuruman, De Aar, Douglas, Prieska, Keimoes, Hartswater, Kimberley – Beaconsfield, Tsineng, Williston, Port Nolloth, Victoria West, Colesberg, Noupoort, Groblershoop, Mothibistad, Dithakong, Galeshewe.
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the town/district you would like to be considered for and complete your application.
STEP 1
Northern Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, CV, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/district you are applying for:
Northern Cape: RecruitmentNC@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
NORTHERN CAPE
TOWNS TO APPLY:
Kimberley-Tlhokomelo, Upington, Barkly West, Jan Kempdorp, Kimberley - Coreles Road, Kathu, Springbok, Postmasburg, Pampierstad, Kuruman, Douglas, Keimoes, Hartswater, Tsineng, Victoria West, Noupoort, Mothibistad, Dithakong, Galeshewe.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the town/district you would like to be considered for and complete your application.
STEP 1
Northern Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, CV, Certified copies of Matric certificate and Post Matric Qualifications, Certified copy of Code 08 or Code 10 Driver’s License and Proof of residential address to the following mailbox based on the town/district you are applying for:
Northern Cape: RecruitmentNC@postbank.co.za
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
NORTHERN CAPE
TOWNS TO APPLY:
Kimberley-Tlhokomelo, Upington, Barkly West, Jan Kempdorp, Kimberley - Coreles Road, Kathu, Springbok, Postmasburg, Pampierstad, Kuruman, Douglas, Keimoes, Hartswater, Tsineng, Victoria West, Noupoort, Mothibistad, Dithakong, Galeshewe.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the town/district you would like to be considered for and complete your application.
STEP 1
Northern Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, CV, Certified copies of Matric certificate and Post Matric Qualifications, Certified copy of Code 08 or Code 10 Driver’s License and Proof of residential address to the following mailbox based on the town/district you are applying for:
Northern Cape: RecruitmentNC@postbank.co.za
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
WESTERN CAPE.
TOWNS TO APPLY:
Western Cape:
Bellville, Khayelitsha, Elsie's River, Cape Town, Beaufort West, Caledon, George, Gugulethu, Mitchells plain, Oudtshoorn, Paarl, Vredenburg, Vredendal, Worcester, Brackenfell, Kennilworth, Langa, Mossel Bay, Phillipi and Strand.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Western Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Western Cape: RecruitmentWC@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
WESTERN CAPE.
TOWNS TO APPLY:
Western Cape:
Bellville, Khayelitsha, Elsie's River, Cape Town, Beaufort West, Caledon, George, Gugulethu, Mitchells plain, Oudtshoorn, Paarl, Vredenburg, Vredendal, Worcester, Brackenfell, Kennilworth, Langa, Mossel Bay, Phillipi and Strand.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Western Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Western Cape: RecruitmentWC@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCES:
WESTERN CAPE:
TOWNS TO APPLY:
Western Cape: Bellville, Khayelitsha, Elsie's River, Cape Town, Beaufort West, Caledon, George, Gugulethu, Mitchells plain, Oudtshoorn, Paarl, Vredenburg, Vredendal, Worcester, Brackenfell, Kennilworth, Langa, Mossel Bay, Phillipi and Strand.
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Western Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Western Cape: RecruitmentWC@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCES:
WESTERN CAPE:
TOWNS TO APPLY:
Western Cape: Bellville, Khayelitsha, Elsie's River, Cape Town, Beaufort West, Caledon, George, Gugulethu, Mitchells plain, Oudtshoorn, Paarl, Vredenburg, Vredendal, Worcester, Brackenfell, Kennilworth, Langa, Mossel Bay, Phillipi and Strand.
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Western Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Western Cape: RecruitmentWC@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
EASTERN CAPE
TOWNS TO APPLY:
Flagstaff, Mt Frere, Tsolo, Ngqeleni, Mthatha, Mqanduli, Port St John, Bizana, Libode, Idutywa, Butterworth, Centani, Willowvale, Elliotdale, East London, King Williams Town, Bisho, Pedi, Port Alfred, Alexandria, Grahamstown, Fort Beufort, Whitlesea, Queenstown, Cofimvaba, Tsomo, Egcobo, Aliwal North, Sterkspruit, Elliot, Maclear, Mt Fletcher, Ugie, Mt Ayliff, Allice and Grafreinett
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Eastern Cape: Click here to apply
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, CV, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/ district you are applying for: RecruitmentEC@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
EASTERN CAPE
TOWNS TO APPLY:
Flagstaff, Mt Frere, Tsolo, Ngqeleni, Mthatha, Mqanduli, Port St John, Bizana, Libode, Idutywa, Butterworth, Centani, Willowvale, Elliotdale, East London, King Williams Town, Bisho, Pedi, Port Alfred, Alexandria, Grahamstown, Fort Beufort, Whitlesea, Queenstown, Cofimvaba, Tsomo, Egcobo, Aliwal North, Sterkspruit, Elliot, Maclear, Mt Fletcher, Ugie, Mt Ayliff, Allice and Grafreinett
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Eastern Cape: Click here to apply
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, CV, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/ district you are applying for: RecruitmentEC@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
EASTERN CAPE
TOWNS TO APPLY:
Port Elizabeth, Uitenhage, East London, King Wiliams Town, Centane, Willowvale, Elliotdale, Mqanduli, Ngqeleni, Mthatha, Tsolo, Lusikisiki, Flagstaff, Matatiele, Mt Frere, Ntabankulu
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below and complete your application.
STEP 1:
Eastern Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, CV, Certified copy of Code 08 or Code 10 Driver’s License, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/ district you are applying for:
RecruitmentEC@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address.
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
EASTERN CAPE
TOWNS TO APPLY:
Port Elizabeth, Uitenhage, East London, King Wiliams Town, Centane, Willowvale, Elliotdale, Mqanduli, Ngqeleni, Mthatha, Tsolo, Lusikisiki, Flagstaff, Matatiele, Mt Frere, Ntabankulu
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below and complete your application.
STEP 1:
Eastern Cape: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, CV, Certified copy of Code 08 or Code 10 Driver’s License, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/ district you are applying for:
RecruitmentEC@postbank.co.za will send you the consent form that you are required to complete and submit within the 48 hours to the same email address.
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
FREE STATE
TOWNS TO APPLY:
Free State: Ladybrand, Odendaalsrus, Zastron, Senekal, Welkom, Kroonstad, Qwaqwa, Bethlehem, Sasolburg, Ficksburg, Koffiefontein, Trompsburg, Smithfield, Ladybrand, Jagersfontein & Botshabelo. Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Free State: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Free State: RecruitmentFS@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
FREE STATE
TOWNS TO APPLY:
Free State: Ladybrand, Odendaalsrus, Zastron, Senekal, Welkom, Kroonstad, Qwaqwa, Bethlehem, Sasolburg, Ficksburg, Koffiefontein, Trompsburg, Smithfield, Ladybrand, Jagersfontein & Botshabelo. Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Free State: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Free State: RecruitmentFS@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
FREE STATE
TOWNS TO APPLY:
Free State: Ladybrand, Odendaalsrus, Zastron, Senekal, Welkom, Kroonstad, Qwaqwa, Bethlehem, Sasolburg, Ficksburg, Koffiefontein, Trompsburg, Smithfield, Ladybrand, Jagersfontein & Botshabelo.
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Free State: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Free State: RecruitmentFS@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
FREE STATE
TOWNS TO APPLY:
Free State: Ladybrand, Odendaalsrus, Zastron, Senekal, Welkom, Kroonstad, Qwaqwa, Bethlehem, Sasolburg, Ficksburg, Koffiefontein, Trompsburg, Smithfield, Ladybrand, Jagersfontein & Botshabelo.
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below to be considered and complete your application.
STEP 1:
Free State: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Free State: RecruitmentFS@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 01 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
GAUTENG AREAS:
City of Johannesburg:
Soweto; Eldoradopark; Lenasia; Ennerdale; Orange Farm; Midrand; Alexandra; Roodepoort
City of Ekurhuleni:
Vosloorus; Thokoza; Katlehong; Benoni; Daveyton; Germiston; Tembisa; Springs; KwaThema; Duduza; Nigel; Tsakane
City of Tshwane:
Mamelodi; Soshanguve; Bronkhorstspruit; Ekangala; Temba; Moreleta; Hammanskraal; Hebron; Ga-Rankuwa; Mabopane; Mamelodi; Wierdapark; East Lynne; Silverton; Hermanstad; Gezina; Atteridgeville
Sedibeng:
Sebokeng; Evaton; Meyerton; Vanderbijipark; Vereeniging; Heidelberg; Ratanda
West Rand:
Kagiso; Krugersdorp; Randfontein; Westonaria; Bekkersdal; Carletonville; Khutsong
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application.
STEP 1:
Gauteng: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Gauteng: RecruitmentGP@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 1 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted applications will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE:
GAUTENG AREAS:
City of Johannesburg:
Soweto; Eldoradopark; Lenasia; Ennerdale; Orange Farm; Midrand; Alexandra; Roodepoort
City of Ekurhuleni:
Vosloorus; Thokoza; Katlehong; Benoni; Daveyton; Germiston; Tembisa; Springs; KwaThema; Duduza; Nigel; Tsakane
City of Tshwane:
Mamelodi; Soshanguve; Bronkhorstspruit; Ekangala; Temba; Moreleta; Hammanskraal; Hebron; Ga-Rankuwa; Mabopane; Mamelodi; Wierdapark; East Lynne; Silverton; Hermanstad; Gezina; Atteridgeville
Sedibeng:
Sebokeng; Evaton; Meyerton; Vanderbijipark; Vereeniging; Heidelberg; Ratanda
West Rand:
Kagiso; Krugersdorp; Randfontein; Westonaria; Bekkersdal; Carletonville; Khutsong
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application.
STEP 1:
Gauteng: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Gauteng: RecruitmentGP@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 1 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted applications will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE: GAUTENG
AREAS: Soweto; Joburg Central; Vaal; Midrand; Johannesburg Northern suburbs; Pretoria; West Rand: Randfontein; East Rand: Vosloorus, Boksburg, Benoni
JOB RESPONSIBILITIES
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application.
STEP 1:
Gauteng: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Gauteng: RecruitmentGP@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 1 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted applications will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE: GAUTENG
AREAS: Soweto; Joburg Central; Vaal; Midrand; Johannesburg Northern suburbs; Pretoria; West Rand: Randfontein; East Rand: Vosloorus, Boksburg, Benoni
JOB RESPONSIBILITIES
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application.
STEP 1:
Gauteng: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for:
Gauteng: RecruitmentGP@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 1 November 2024
Those who have submitted their application in the nationwide advertisement for the same role are NOT required to reapply as their application has already been received. As such, resubmitted applications will not be considered.
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE: NORTH WEST
DISTRICT MUNICIPALITIES:
Northwest:
DR Kenneth Kauda District (Klerksdorp & Jouberton areas)
Dr Ruth S Mompati District (Taung and Vryburg areas)
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. How to Apply
If you wish to apply and meet the requirements, click the link provided below for the North West Province.
STEP 1:
North West: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/district you are applying for:
North West: RecruitmentNW@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Those who have submitted their application during Postbank’s nationwide advertisement (in July 2024) for the same role, are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE: NORTH WEST
DISTRICT MUNICIPALITIES:
Northwest:
DR Kenneth Kauda District (Klerksdorp & Jouberton areas)
Dr Ruth S Mompati District (Taung and Vryburg areas)
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. How to Apply
If you wish to apply and meet the requirements, click the link provided below for the North West Province.
STEP 1:
North West: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/district you are applying for:
North West: RecruitmentNW@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Those who have submitted their application during Postbank’s nationwide advertisement (in July 2024) for the same role, are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE: LIMPOPO
DISTRICT MUNICIPALITIES:
Limpopo:
Waterberg District (Steilloop)
Mopani District Municipality (Tzaneen)
Capricorn District Municipality (Matoks, Senwabarwa)
Vhembe District Municipality (Louis Trichardt)
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
• Updating of statistics on number of cards issued and customers assisted.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
• Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
• Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record. How to Apply
If you wish to apply and meet the requirements, click the link provided below for the Limpopo Province. you would like to be considered for and complete your application.
STEP 1:
Limpopo: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/district you are applying for:
Limpopo: RecruitmentLP@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Those who have submitted their application during Postbank’s nationwide advertisement (in July 2024) for the same role, are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
TEAM LEAD CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCE: LIMPOPO
DISTRICT MUNICIPALITIES:
Limpopo:
Waterberg District (Steilloop)
Mopani District Municipality (Tzaneen)
Capricorn District Municipality (Matoks, Senwabarwa)
Vhembe District Municipality (Louis Trichardt)
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4).
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or in any other Customer Service role.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
• Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the Limpopo Province. you would like to be considered for and complete your application.
STEP 1:
Limpopo: Click here to apply
OR
Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the town/district you are applying for:
Limpopo: RecruitmentLP@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Those who have submitted their application during Postbank’s nationwide advertisement (in July 2024) for the same role, are NOT required to reapply as their application has already been received. As such, resubmitted application will not be considered.
Applications close on: 01 November 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.