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PASSENGER RAIL AGENCY OF SOUTH AFRICA (PRASA)
 
JOB TITLE: CCTV Control Room Operator
(INTERNAL AND EXTERNAL)
SALARY GROUP: Junior Official (Permanent)
LOCATION: All Regions (Gauteng, Western Cape, KZN and Eastern Cape)
DEPARTMENT: Protection Services
POST NUMBER: TBA 
REFERENCE:
 
MISSION: Responsible for operating and maintaining surveillance equipment, watching for live and recorded video surveillance, footage, reporting suspicious and contracting the authorities when necessary.
 
 
OUTPUTS:
Monitoring, Logging, analysis of security incidents
• Apply PRASA Standard Operating Procedures in monitoring, responding to incidents, and other security operational requirements, such as that uptime is maximized (of security equipment and operational equipment) and incidents are reduced
Records deficiencies (on posting sheet) and reports to Supervisor, at segment.
• Operate, monitor and prioritize the use of CCTV cameras within PRASA control room in a proactive/reactive manner, to maintain a safe environment for the public.
• To be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make detailed note of it.
• Ensure that the surveillance footage is being recorded.
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Maintaining records and ensuring integrity of information
• Ensure the service can offer full integrity, accuracy and confidentiality of all information in accordance with the codes of practice and standard operation procedures in place, whilst seeking to preserve the rights of the individual as enshrined in the constitution
• Gather, analyse, secure, and store control Room data and records
• Store DVD-Rs securely in accordance with Data Protection regulations (MISS and National Achieves Act) and maintain the security of the control room environment.
 
Security Risk Verification of Stations, Depots and Operational Tunnel
• Identify and mitigate high-risk threats to reduce risk and asset losses
• Observe the stations, depots and facilities by operating monitors and recording equipment on a 24 hour a day 365 days per year shift pattern including weekends and public holidays as required
• Escalate any incidents and data timeously and appropriately
 
Liaison with all stakeholders
• Communicate with internal and external officers such as Police, council officers and other agencies by various communication systems to ensure the most appropriate and effective use of the CCTV system. To be contactable throughout the shift.
• Process digital viewing requests from the police including internal investigations and issue evidence packs to the police and other authorized agents for evidential purposes.
• Attend Magistrates Court as a witness if necessary and provide evidence
 
Maintain effective reporting and close-out practices
• Compile user information reports as authorized
• Provide information for the Supervisor to draw up shift report
• Escalate any important information which may require attention

 
TRAINING AND KNOWLEDGE: 
• PSIRA Grade C with Security Operational Knowledge.
• Knowledge of the constitution, Act 108 of 1996.
• Criminal Procedure Act, Act 51 of 1977.
• Criminal Matters Act, Act 68 of 1998.
• National Archives Act, Act 43 of 1996 Legal Succession Act, Act 38 of 2008.
• Sound knowledge of CCTV systems.
• Sound knowledge of incident management systems.
• Be familiar with security standing operating procedures.
• Be familiar with call out procedures and protocols.
 
SKILLS: 
• Intermediate Skills on MS: Word, Excel, Outlook and PowerPoint)
• Telephone Etiquette
• Communication in English
• Report Writing in English
• Ability to maintain accurate reports and records
• Problem solving
• Diversity
• Patient
 
ATTITUDES: 
• Excellent interpersonal and communication skills – the ability to work with a wide variety or people
• Ability to assess and react quickly to situations as they unfold
• Integrity
• Confidentiality
• Neatness
• Goal driven
• Analytical
• Punctual
• Agile
 
CAPABILITIES:
Minimum Requirements:
• Grade 12
• PSIRA Grade C
• No Criminal Record and/ or pending cases
• 6 months Security Operation Experience
• 1 year Control Room Operations experience
• Proof PSIRA Registration
• Medically fit
Added advantage
• Drivers Licence
• CCTV Operators Course and Knowledge of the Rail Safety Regulator Act, Act 16 of 2002
Special requirement
• The individual must be willing to work shifts.
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Internal candidates must apply by completing an internal application form and submitting this together with your complete CV with certified supporting documentations (ID, Matric, PSIRA registration, drivers license etc) to their respective Human Capital Management departments. External candidates can contact the Regional Offices of PRASA for further details.
 
CLOSING DATE: 22 July 2020 @ 12H00
 
Should you not hear anything three (3) months from the closing date, please consider your application unsuccessful.
 
Preference will be given to internal individuals. All candidates will be required to complete a physical endurance test of 2,4 km that must be completed in 11 minutes for males and 14 minutes for females. Incumbents will also be subjected to a medical test and criminal record screening.
 
ISSUED BY RECRUITMENT AND SELECTION
 
As per Prasa Rail Employment Equity Plan, this position is earmarked as follows:
MALE: African, Indian, Coloured, White
FEMALE: African, Indian, Coloured, White
 
Prasa Rail: Head Office – 30 Wolmarans Street, Umjantshi House, Braamfontein, Johannesburg - Private Bag X101, Braamfontein, 2017.