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PASSENGER RAIL AGENCY OF SOUTH AFRICA (PRASA) 
 
ADVERTISEMENT INTERNAL AND EXTERNAL 
 
ASSISTANT MANAGER: SOFT SERVICE 
SALARY GROUP: Assistant Manager 
LOCATION: PRASA CRESS: Pretoria 
DEPARTMENT: Facilities Management 
REFERENCE: R&S/FM/ASSMNGT/05/21
 
Mission
To manage, control and monitor daily station cleaning and coach cleaning operations and to ensure cleanliness of PRASA buildings in the region. To ensure effective and efficient pest control and waste management activities. To provide leadership, role modelling and direction to the delivery teams within soft services areas. To be accountable for excellent service delivery within the soft service team activities and operational objectives ensuring continuous improvements are made.
 
 
KPA
• Manage external suppliers’ contracts and assume full responsibility for the management of soft service against contracted scope of works.
• Manage budget and expenditure.
• Develop and implement cleaning processes.
• Develop cleaning solutions for coaches, yards and turn around deports.
• Develop a soft services improvement plan for each service.
• Implement Health and Safety environmental programmes.
• Providing high level supervision to Coach cleaning and Station cleaning contractors.
• Proactively manage quality of service and introduce innovations in line with the market trends.
• Arrange and attend monthly & quarterly review meetings with managers of all contractors and clients
 
Knowledge: OHS Act 85 Regulations, Computer literate, Report writing, Statutory requirements, HR Policies, Understanding the importance of managing a site and the services provided, ability to calculate penalties of not meeting KPIs.
 
 
Skills required:
• Safety oriented.
• Strong managerial skills.
• Multitasking abilities.
• Good time management and organization skills.
• Excellent customer service skills.
• Excellent interpersonal skills, oral and written communication skills.
• Proficient in computer and numeric skills.
• Ability to encourage and motivate staff.
• Attention to detail and ability to cope with crises and make decisions.
 
Attitude:
Attention to detail, Solutions driven, Creative and innovative, Awareness of external environment, Quality oriented, Resilience, Result driven, Team player, Customer oriented, work under pressure, Versatile attitude.
 
Minimum Requirements:
• Grade 12
• National Diploma in Business management / Property management / Facilities or equivalent.
• 3 years’ experience as Soft service Supervisor / Coach cleaning supervisor.
• Valid code 8 driver’s license.
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Closing Date: 09 June 2021
 
Please note that the placement will be in line with the company Employment Equity plan. Should you not hear anything in three months from the closing date, please consider your application unsuccessful.
 
Please apply by submitting your CV together with a certified (not more than 3 months) copy of ID & certificates to: NGR.RECRUITMENT@PRASA.COM
 
NB: Clearly indicate the reference number on the Application (PLEASE NOTE THAT INCOMPLETE APPLICATIONS WILL BE DISCARDED)
 
As per PRASA Employment Equity Plan, this position is earmarked as follows:
Male: African, Indian, Coloured, White
Female: African, Indian, Coloured, White