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OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD)
 
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BUSINESS APPLICATIONS SUPPORT
 
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established by the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud offices are located in the east of Pretoria in Gauteng.
The FAIS Ombud seeks to appoint a Business Applications Support to ensure Systems Development and support specialists primarily assist employees with systems used within the FAIS Ombud. The job deals with system incidents and the development of solutions to enhance the systems used within the FAIS Ombud, for optimal efficiency.
 
Requirements
  • National Diploma in Information Technology/Computer Science/ Information System.
  • Minimum of 3 years’ experience in an ICT systems development, implementation, support, and maintenance/enhancements environment
  • Programming, business/ system analysis, design, and data modelling experience
  • Database Administration: SQL and Cloud
  • Basic Networking understanding and analysis
  • Project Management Skills
  • Experience in Sage 300 (Accpac) and Sage 300 people
  • Experience in Microsoft Dynamics 365 CRM
  • Experience SDLC.
 
Key Performance Areas
  • Ensure that SDLC is followed when implementing business system.
  • Monitor, assess, fix, and upgrade system and application issues so that systems function uninterruptedly.
  • Providing support to users and being the first point of contact for problem resolution
  • Perform application backups as per the policies and Procedures.
  • Provide hardware and software upgrades that are essential as per strategic initiatives of their organization’s ICT department.
  • Interact with vendors to order and maintain crucial equipment and to manage SLA.
  • Facilitate the renewal and upgrades of software licenses within the FAIS Ombud.
  • Comply with information security measures as dictated by management and policy.
  • Continuously learn new add Ons, integrations and upskill in application requirements.
  • Conduct user training – identify users who require training.
  • Assist the ICT team with ICT audits on systems.
  • Assist users with resetting their password as per the policy.
  • Ensure the Anti-virus module is up to date on all workstations and servers.
  • Participate in Disaster Recovery Testing and implementation.
  • Adhere and enforce all ICT policies and procedures.
  • Assist with ad hoc duties related to ICT.
  • Contribute to the development, implementation, and enforcement of all ICT policies.
 
Other Key Competencies
The applicant must demonstrate the following skills and attributes: Must be computer literate, general office etiquette, active listening, analytical thinking, customer service, attention to detail, proficiency in using Ms office, good communication skills (technical and non-technical), confidentiality, presentation skills, team player, valuing diversity, problem-solving, records management and report writing. The candidate must have the ability to establish priorities and manage several tasks.
 
In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups. Please note that correspondence will only be entered into with short listed candidates and the FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.
 
The FAIS Ombud is an equal opportunity employer, committed to the principles contained in its Employment Equity Policy.
 
Applications can be sent to Applications@faisombud.co.za by no later than 09 February 2024, clearly indicating the position you are applying for in the subject line. 
 
Enquiries may be directed to Ms. Faith Shogole at 012 762 5000 or email Faith@faisombud.co.za
 
 
 
 



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MARKETING AND COMMUNICATIONS GRADUATE
PRETORIA, SOUTH AFRICA
 
The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner, and by reference to what is equitable in all circumstances. The FAIS Ombud offices are in the east of Pretoria in Gauteng.
The purpose of the Graduate Trainee Development programme is to groom the most deserving members of our society and expose them to the working environment. The rationale behind this initiative is to train and empower graduates who have just come out of tertiary institution and do not necessarily have previous work experience. 
The duration of the programme is twelve (12) months.
Number of Graduates – X1 (One)
 
Job Description:
As a Marketing and Communications Graduate, you will play a vital role in the FAIS Ombud’s marketing efforts. This position is designed to provide hands-on experience and exposure to the dynamic field of marketing and communications.
 
Key Responsibilities:
  • Content Creation: Develop engaging and compelling content for various marketing channels, including social media, emails, and promotional materials.
  • Social Media Management: Assist in managing and growing our social media presence by creating and curating relevant content.
  • Campaign Support: Collaborate with the marketing team to support the planning and execution of marketing campaigns.
  • Market Research: Conduct research to identify market trends, competitor activities, and customer preferences.
  • Communication Coordination: Work closely with the communications team to ensure consistent and effective messaging across all channels.
  • Outreach Programmes: Plan and coordinate outreach initiatives to engage with the community, partners, and target audience.
  • Requirements:
  • Have a three-year National Diploma or bachelor’s degree in marketing, Communications, Journalism or related field.
  • Strong written and verbal communication skills.
  • Creative mindset with a passion for marketing and branding.
  • Ability to work collaboratively in a team environment.
  • Self-motivated and eager to learn.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and familiarity with marketing tools is a plus.
 
 
APPLICATIONS SHOULD ONLY BE SUBMITTED TO:  applications@faisombud.co.za
 
IN YOUR APPLICATION KINDLY PROVIDE REFERENCE: MARKETING AND COMMUNICATIONS GRADUATE.
 
Closing Date for applications:  15 February 2024
 
For enquiries, email Faith@faisombud.co.za or call 012 762 5000.
 
PLEASE DO NOT SUBMIT APPLICATIONS TO THIS EMAIL ADDRESS.  APPLICATIONS SENT TO THIS EMAIL ADDRESS WILL NOT BE CONSIDERED
 
In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups.  Applications from people living with disabilities are encouraged.
 
Only shortlisted candidates will be contacted. Should you not hear from us within two (2) months after the closing date, please consider your application unsuccessful.
 
Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing, and verification of credentials. We reserve the right not to make an appointment.