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OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD)
 
 EXTERNAL ADVERTISEMENT: 
 
Language Practitioner: Afrikaans to English Translation Services 
 
The Office of the Ombud for Financial Services Providers (FAIS Ombud) is established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud offices are located in the east of Pretoria in Gauteng. 
 
In order to enable it to discharge its mandate, the FAIS Ombud is seeking to appoint suitably qualified and competent Language Practitioners to translate documents from Afrikaans to English. The appointment will be for six (6) months. 
 
 
Key Performance Areas: working in a target driven environment to accurately translate complaints and documents related thereto, lodged by members of the public against financial service providers. 
 
Key Responsibilities: 
 Render language advisory services; 
 Translate documents from Afrikaans to English, within the prescribed deadlines;
 Perform administrative tasks such as record keeping; 
 Develop processes and procedures related to the core function; 
 Quality check all documents before submission; 
 Monitor workflow to ensure that targets are met. 
 
Qualifications and Experience: 
 An appropriate 3-year tertiary qualification (National Diploma/B-Degree) or higher qualification; 
 Minimum of 3 years job specific experience; 
 Accreditation by a recognised South African language institution will be an added advantage. 
 
 
The ideal candidate should have the following skills and abilities: 
 The candidate must have a passion for public service; 
 Strong academic background; 
 Good drafting/writing and interpersonal skills; 
 Good verbal communication skills; 
 Attention to detail; 
 Must be able to work in a high-performance and target driven environment; 
 Be willing to work extra hours; 
 Must be computer literate; 
 Energetic and self-driven; 
 Results / Output / Deadline driven; 
 Problem solving skills; 
 Planning and organizing skills; 
 Integrity and professionalism.
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Interested parties who meet the above criteria are invited to forward their CVs and academic transcripts to: Applications@faisombud.co.za. 
 
The closing date for applications is 07 February 2021. 
 
For enquiries email Mphor@faisombud.co.za, please do not submit applications to this email address. 
 
In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups. Applications from people with disabilities are encouraged. 
 
Only short-listed candidates will be contacted. We reserve the right not to make an appointment.
 
Fairness in Financial Services: Pro Bono Publico 
 
Kasteelpark, 2nd Floor, 546 Jochemus Street, Erasmuskloof, Pretoria 
P O Box 74571, Lynnwood Ridge, 0040 
Phone: (012) 762 5000; Fax: (012) 348 3447 / (012) 470 9097 Sharecall 086 066 3274 
www.faisombud.co.za

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