OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD) – DESKTOP SUPPORT AND SERVER ADMINISTRATOR

 Develop operating procedures for system administration activities including system monitoring, performance tuning, backup/recovery, server architecture design and system maintenance
 Make sure backup is securely stored on tapes
 Change tapes in server rooms, lock always in a secure case and send to Metro File
 Repair and recover data from hardware, software or networking failure e.g. hardware crashes
 Update ICT user Asset register when equipment has been reallocated to a user
 Perform regular system maintenance, hardware and software upgrades, physical to virtual migration and performance tuning e.g. software upgrade
 Provide server hardware capacity recommendations by doing health checks
 Create user accounts and configure outlook
 Perform daily backup operations ensuring all required file systems and system data are successfully backed up to the appropriate media
 Works with vendor support contracts to resolve technical issues
 Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
 Record, update and document requests using the IT help desk system
 Assist the Network and Security Specialist with implementing system security features
 
KEY OUTCOME KEY RESULT AREA KEY PERFORMANCE INDICATORS
RISK MANAGEMENT
Management of IT Security
 Ensure that the acceptable usage policy is enforced and educate users on the acceptable usage policy
 Assist users with resetting their password as per the policy
 Write a script for Anti-virus and ensure updates happens when required
 Contribute to the development, implementation and enforcement of all IT policies
 Perform regular system updates on the server and desktops.
 
NETWORK MANAGEMENT
Management of network
 Evaluate and modify system performance to fix errors and escalate errors outside own area of specialisation
 Assign configuration of authentication and authorization of directory services in order to create a user account
 Maintain network facilities in individual machines such as drivers, and settings of personal computers as well as printers
 Administer desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
Qualifications and experience:
 National Diploma in Computer Science or Information Technology, Information system, business information system or equivalent qualification;
 B- Tech or Honours will be an advantage.
 ITIL Foundation, N+ and A+ will be advantage;
 Experience in Application support will be an advantage;
 3 to 5 years’ experience as a server administrator and desktop support in an IT environment;
 More than 4 years of experience in hardware and windows server; and
 Knowledge and experience in ICT security and networking.
 Ability to communicate effectively with technical and non-technical colleagues at all levels.
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Interested person should forward their CV’s to Applications@faisombud.co.za by no later than 15 March 2020. 
 
Enquiries may be directed to the HR Department on 012 762 5000.
In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups.
The Recruitment and Selection Strategy allows and encourages staff referrals in an instance where staff members know suitable external candidates for the advertised position.
Final candidates will be required to undergo a security screening.
Only shortlisted candidates will be contacted.
We reserve the right not to make an appointment.


Call 0800 111 059 to anonymously report incidences of fraud at the FAIS Ombud Fairness in Financial Services: Pro Bono Publico Kasteel Office Park, Orange Building, 2nd Floor, c/o Nossob & Jochemus Street, Erasmus Kloof, Pretoria P O Box 74571, Lynnwood Ridge, 0040 Phone: (012) 762 5000 / (012) 470 9080; Fax: (012) 348 3447 / (012) 470 9097 www.faisombud.co.za