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OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD)
 
VACANCY
 
DEPUTY OMBUD
 
The Office of the Ombud for Financial Services Providers (“FAIS Ombud Office”), is established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (“the FAIS Act”), and its functions are performed by the Ombud for Financial Services Providers (“the FAIS Ombud”). The FAIS Ombud is mandated to consider and dispose of complaints in a procedurally fair, informal, economical and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud Office is located in Pretoria East, Gauteng. 
 
In order to discharge its mandate the FAIS Ombud Office requires the services of an experienced senior and legally trained individual who also has extensive experience in the financial services industry. 
 
 
The incumbent will be responsible inter alia for: 
 Contributing high level strategies for the complaints-handling process in terms of the FAIS and FSOS Acts and amendments necessitated by regulatory changes such as those arising from the Financial Sector Regulation Act (“the FSR Act”); 
 Drafting determinations where the alternative dispute resolution processes fail to resolve disputes; 
 Assisting the Ombud with policy development to meet current and future operational needs, public relations, staff management and other functions; 
 Participating as a member of the senior management team to advance a collaborative working relationship and contribute to achieving organizational priorities and business goals; 
 Leading, coaching, inspiring and mentoring senior and junior members of staff to provide excellent service, achieve business goals and build team competence and capacity for the future; 
 Advising the Ombud on complex issues relating to adjudication, investigations and jurisdictional matters; 
 Representing the Ombud at various fora when required, and participating in activities to promote the profile of the Office; and 
 Various other duties as may be determined by the Ombud. 
 
 
This position requires a professional with the following attributes: 
1. Academic Background 
 LLB (Senior Law Degree) with admission as an attorney/advocate; 
 Good knowledge of the rendering of financial services, various financial products, the applicable legal framework and the regulation thereof; 
 Thorough knowledge of the FAIS Act and its subordinate legislation, the FSOS Act and an understanding of the Financial Sector Regulation Act and other Financial Services Statutes. 
 
2. Knowledge / Experience Required
 15 years’ experience in a commercial legal advisory environment post admission; 
 At least 10 years’ experience in a financial services regulatory/compliance environment; Extensive related senior management experience with expertise in legal drafting, analysing and interpreting complex legal and financial services issues; 
 Extensive experience (at least 10 years) in a senior executive role relating to ADR or ombudsman processes in a financial services environment (i.e. Insurer, Bank, or a financial services provider) in South Africa; 
 Strong written and verbal communication and relationship building skills; 
 Sound judgment, ADR and conflict resolution skills; 
 Advanced problem solving, planning and facilitation abilities; 
 Decision making and strategic thinking skills; 
 Organisational knowledge and networking skills; 
 Sensitivity to diversity issues;
 Composure and presentation skills; 
 Have a reputation for integrity and for fairness, effectiveness and adherence to time limits; 
 Independent thinking, a fit and proper person, demonstrating high levels of competency, capability and financial soundness; 
 Have sound leadership qualities and the ability to effectively contribute to a service-driven organization; 
 Proven ability as a team leader with a commitment to create support and sustain an environment that enables the Office to achieve results.
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Interested persons should forward their CVs by e-mail to:  Lumka@warriortalent.co.za by no later than 05 July 2020. 
 
Enquiries may be directed to: Ms Lumka Gallant on 011 058 0030 / 011 075 2744. 
 
In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups in terms of the Employment Equity Act of 1998. 
 
Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing and verification of credentials. 
 
We reserve the right not to make an appointment.
 
Call 0800 111 509 to anonymously report incidences of fraud at the FAIS Ombud 
Fairness in Financial Services: Pro Bono Publico Kasteel Office Park, Orange Building, 2nd Floor, c/o Nossob & Jochemus Street, Erasmus Kloof, Pretoria P O Box 74571, Lynnwood Ridge, 0040 
Phone: (012) 762 5000 / (012) 470 9080; Fax: (012) 348 3447 / (012) 470 9097 www.faisombud.co.za