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OFFICE OF HEALTH STANDARDS COMPLIANCE (OHSC) VACANCIES
OFFICE OF HEALTH STANDARDS COMPLIANCE (OHSC)
COMPLAINTS OFFICER: COMPLAINTS CENTRE (REF #: OHSC 6/2025)
Salary: R 325 101 per annum (plus applicable benefits)
Requirements: Matric. A minimum of a three-year bachelor’s degree or a three-year diploma in Nursing. At least two (2) years’ experience in direct patient care. Current registration with SANC. A valid driver’s licence. Excellent communication, maintenance of confidentiality and conflict handling skills are necessary. Must also have initiative as well as problem solving and computer skills. Willingness to work outside of normal working hours.
Advantages: The following would all be added advantages: At least (two) 2 years’ experience in complaints management in a health-related environment or health regulatory environment. Proficiency in Afrikaans and two other official languages. A certificate in Customer Services, Call Centre Agency or related field.
Duties: Receive and register all complaints, alerts, compliments or enquiries in the relevant system provided. Manage healthcare complaints and enquiries in accordance with the set processes and timelines. Quality assurance of complaints and related activities. Data security and confidentiality. Assist with report writing where necessary. Administer healthcare complaints. Maintain the complaints database.
COMPLAINTS OFFICER: COMPLAINTS CENTRE (REF #: OHSC 6/2025)
Salary: R 325 101 per annum (plus applicable benefits)
Requirements: Matric. A minimum of a three-year bachelor’s degree or a three-year diploma in Nursing. At least two (2) years’ experience in direct patient care. Current registration with SANC. A valid driver’s licence. Excellent communication, maintenance of confidentiality and conflict handling skills are necessary. Must also have initiative as well as problem solving and computer skills. Willingness to work outside of normal working hours.
Advantages: The following would all be added advantages: At least (two) 2 years’ experience in complaints management in a health-related environment or health regulatory environment. Proficiency in Afrikaans and two other official languages. A certificate in Customer Services, Call Centre Agency or related field.
Duties: Receive and register all complaints, alerts, compliments or enquiries in the relevant system provided. Manage healthcare complaints and enquiries in accordance with the set processes and timelines. Quality assurance of complaints and related activities. Data security and confidentiality. Assist with report writing where necessary. Administer healthcare complaints. Maintain the complaints database.
Closing Date: 10 November 2025
Enquiries: Ms K Matjea, at tel: (012) 942 7808
PLEASE NOTE: A practical test relating to key areas of knowledge and skills may form part of the selection process for the above post. Applications should be submitted online on the website of the Office of Health Standards Compliance: https://vacancies.ohsc.org.za. No emailed, posted or hand delivered applications will be considered. All required documents, as indicated on the website, must be uploaded and attached where applicable. These include a CV with comprehensive details of your experience, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration. It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill the above post. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability and security checks and other vetting procedures.
PLEASE APPLY HERE