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OFFICE OF HEALTH STANDARDS COMPLIANCE (OHSC) VACANCIES
OFFICE OF HEALTH STANDARDS COMPLIANCE (OHSC)
ADMINISTRATION OFFICER: COMPLAINTS CENTRE AND ASSESSMENT (REF #: OHSC 6/2024)
Salary: R294 321 per annum (plus applicable benefits)
Requirements:
A bachelor’s degree or National Diploma in Public Management/Administration or related field. At least three years’ experience in rendering of administrative duties which must include document management and organising of meetings events. Experience in customer service will be an added advantage. Excellent computer skills in MS Office software. Ability to work under pressure, client orientation and customer focus. Good communication (Verbal and Written), time management, interpersonal relations, planning and organisational skills. A valid driver’s licence will be an added advantage.
Duties: Provide administrative support to the Director. Co-ordinate and assist with the management of financial and human resources of the office. Provide support during the audit process. Assist in the administration of projects, programmes, complaints database and branch events. Establish and maintain filling and document retrieval system for the unit. Provide general administrative services for the unit. Responsible for the document’s registration and management of assets, within the Complaints centre. Generate and follow-up on internal and external correspondence including management of information from the Complaints Assessment and Call Centre units.
Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)
Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email).
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.
ADMINISTRATION OFFICER: COMPLAINTS CENTRE AND ASSESSMENT (REF #: OHSC 6/2024)
Salary: R294 321 per annum (plus applicable benefits)
Requirements:
A bachelor’s degree or National Diploma in Public Management/Administration or related field. At least three years’ experience in rendering of administrative duties which must include document management and organising of meetings events. Experience in customer service will be an added advantage. Excellent computer skills in MS Office software. Ability to work under pressure, client orientation and customer focus. Good communication (Verbal and Written), time management, interpersonal relations, planning and organisational skills. A valid driver’s licence will be an added advantage.
Duties: Provide administrative support to the Director. Co-ordinate and assist with the management of financial and human resources of the office. Provide support during the audit process. Assist in the administration of projects, programmes, complaints database and branch events. Establish and maintain filling and document retrieval system for the unit. Provide general administrative services for the unit. Responsible for the document’s registration and management of assets, within the Complaints centre. Generate and follow-up on internal and external correspondence including management of information from the Complaints Assessment and Call Centre units.
Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)
Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email).
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.
COMPLAINTS OFFICER: COMPLAINTS CENTRE (2 POSTS) (REF #: OHSC 5/2024)
Salary: Salary: R 294 321 per annum (plus applicable benefits)
Requirements: A minimum of three-year bachelor’s degree/ minimum of three year diploma/National Diploma in Health Sciences. At least two (2) years’ experience in direct patient care or working in a health-related environment. Current registration with a regulatory body e.g HPCSA and SANC. A valid driver’s licence. Excellent communication, maintenance of confidentiality and conflict handling skills are necessary. Must also have initiative as well as problem solving and computer skills. Willingness to work outside of normal working hours. Experience in complaints management in a health-related environment or health regulatory environment as well as proficiency in more than two official languages would be added advantages. A certificate in Customer Services, Call Centre Agency or related field would be a further advantage.
Duties: Receive and register all complaints, alerts, compliments or enquiries in the relevant system provided. Address healthcare complaints and enquiries. Administer healthcare complaints. Maintain the complaints database.
Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)
Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email).
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.
COMPLAINTS OFFICER: COMPLAINTS CENTRE (2 POSTS) (REF #: OHSC 5/2024)
Salary: Salary: R 294 321 per annum (plus applicable benefits)
Requirements: A minimum of three-year bachelor’s degree/ minimum of three year diploma/National Diploma in Health Sciences. At least two (2) years’ experience in direct patient care or working in a health-related environment. Current registration with a regulatory body e.g HPCSA and SANC. A valid driver’s licence. Excellent communication, maintenance of confidentiality and conflict handling skills are necessary. Must also have initiative as well as problem solving and computer skills. Willingness to work outside of normal working hours. Experience in complaints management in a health-related environment or health regulatory environment as well as proficiency in more than two official languages would be added advantages. A certificate in Customer Services, Call Centre Agency or related field would be a further advantage.
Duties: Receive and register all complaints, alerts, compliments or enquiries in the relevant system provided. Address healthcare complaints and enquiries. Administer healthcare complaints. Maintain the complaints database.
Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)
Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email).
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.
ASSISTANT DIRECTOR: COMPLAINTS CENTRE AND ASSESSMENT (REF #: OHSC 4/2024)
Salary: Salary: R 527 298 per annum (plus applicable benefits)
Requirements: A three-year bachelor’s degree or three-year Diploma / National Diploma in the Health Sciences field. Current registration with relevant professional body / council. A minimum of a (3) years’ experience in direct patient care. Knowledge of customer service, healthcare statutes and health standards. Good communication skills (written and verbal). Planning and organizational skills. Computer and report writing skills. A valid driver’s licence. A post-graduate qualification in Healthcare or Quality Assurance will serve as an added advantage. Experience in managing healthcare quality or services will serve as an added advantage.
Duties: Support the complaints screening framework and strategy. Coordinate and administer the review of complaint registration, resolutions, and transfers. Manage the screening of complaints to ensure timely resolution. Coordinate and administer the assessment of referred complaints. Collaborate with other OHSC units and external stakeholders in the management of complaints.
Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)
Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email).
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable)evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.
INVESTIGATOR: HEALTH CARE CASES (5 POSTS) (REF #: OHSC 3/2024)
Salary: Salary: An all-inclusive salary package of R958 824 per annum (basic salary consists of 70% or 76% of the total package, OHSC’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.
Requirements: A bachelor’s degree in Nursing, Medicine or related field to patient care or Legal (LLB or BProc) fields. Current registration with the relevant professional health council/body. A minimum of 5 years’ experience in the health care field in a health facility, Chapter 9 institution or health-related Regulatory institution of which 3 years must have been at a junior management level. Proficiency in more than one official language is required. A valid driver’s licence. A postgraduate qualification in a medical field, law or health care quality assurance would be an advantage. Experience in complaints investigations, case management or medico-legal investigations in a health environment would be an added advantage. Excellent problem-solving, decision making, communication (written and verbal) and conflict resolution skills. Excellent report writing and complaints handing skills. Willingness to work outside the normal working hours and under pressure.
Duties: Support the complaints investigation framework and strategy. Quality assurance and early resolution of complaints. Confirm and plan health care investigations. Conduct investigations into high and extreme risk rated health care complaints. Produce and submit investigation reports. Finalise and Close out investigations.
Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)
Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email).
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.
INVESTIGATOR: HEALTH CARE CASES (5 POSTS) (REF #: OHSC 3/2024)
Salary: Salary: An all-inclusive salary package of R958 824 per annum (basic salary consists of 70% or 76% of the total package, OHSC’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.
Requirements: A bachelor’s degree in Nursing, Medicine or related field to patient care or Legal (LLB or BProc) fields. Current registration with the relevant professional health council/body. A minimum of 5 years’ experience in the health care field in a health facility, Chapter 9 institution or health-related Regulatory institution of which 3 years must have been at a junior management level. Proficiency in more than one official language is required. A valid driver’s licence. A postgraduate qualification in a medical field, law or health care quality assurance would be an advantage. Experience in complaints investigations, case management or medico-legal investigations in a health environment would be an added advantage. Excellent problem-solving, decision making, communication (written and verbal) and conflict resolution skills. Excellent report writing and complaints handing skills. Willingness to work outside the normal working hours and under pressure.
Duties: Support the complaints investigation framework and strategy. Quality assurance and early resolution of complaints. Confirm and plan health care investigations. Conduct investigations into high and extreme risk rated health care complaints. Produce and submit investigation reports. Finalise and Close out investigations.
Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)
Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email).
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.
PERSONAL ASSISTANT TO THE OMBUD (REF #: OHSC 2/2024)
Salary: Salary: An all-inclusive salary package of R958 824 per annum (basic salary consists of 70% or 76% of the total package, OHSC’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.
Requirements: A bachelor’s degree or national diploma in Business Administration, Secretarial Support, Office Administration / Management, or related field. Additional qualifications in related secretarial support or office administration will be an added advantage. A minimum of 8 years’ experience in the role of office administration/executive assistant of which 4 years must have been as an Executive Assistant or Equivalent position to an Executive Manager. Ability and experience with administration of research, literature search and submission of articles to scientific journals. Proficiency in more than one African language. Experience in the health or social services sector or a regulatory environment will be an added advantage. Excellent organizational, communication and interpersonal skills. Advanced computer skills in MS Office packages. Willingness to travel and work outside working hours. A valid driver’s licence.
Duties: Ensure the efficient administration of the Ombud’s diary and provision of meeting support. Ensure effective facilitation of Ombud relations and communications. Ensure the efficient administration of Ombud telephonic and written communications. Assist Ombud with research and submissions of manuscripts for scientific publication. Ensure the efficient production and administration of Ombud’s business documents. Manage Ombud’s Office image and resources. Administer the Ombud expenditure records and reports. Support the Ombud in the management and reporting of staff performance and work productivity.
Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)
Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts. Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email).
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.
DEPUTY DIRECTOR: COMPLAINTS CENTRE (REF #: OHSC 1/2024)
Salary: An all-inclusive salary package of R958 824 per annum (basic salary consists of 70% or 76% of the total package, OHSC’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.
Requirements: A three-year bachelor’s degree or three-year Diploma/National Diploma in Health Sciences Field. Current registration with the relevant professional body/Council. Proficiency in English and more than two African languages. A certificate in Quality Assurance. Customer Service or Call Centre experience will be an added advantage. At least five (5) years’ experience in direct patient care of which three years must have been at junior management or equivalent level. Excellent communication and conflict handling skills. Willingness to work outside of normal working hours. Computer and report writing skills. Valid driver’s licence.
Duties: Manage Complaints Centre and its key performance areas. Manage registration and processing of complaints and enquiries within the Office of the Health Ombud (OHO) legislative framework and strategy. Manage resolution of health care complaints. Oversee and maintain the complaints database. Compile and timeously submit weekly and monthly performance reports. Acceptance of delegation for ensuring effective and efficient Complaints Management Operations
Closing Date: 11 March 2024 (NO ONLINE APPLICATIONS ALLOWED)
Enquiries: Mr M Mavotsho at telephone numbers: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above posts.
Applications should be submitted for attention of Mr M Mavotsho, Office of Health Standards Compliance. Hand delivered or couriered applications may be submitted to reception at the OHSC building, no. 79 Steve Biko Road, Prinshof, Arcadia, Pretoria, 0001. Posted applications may be submitted to Private Bag x21, Arcadia, 0007 or emailed to: recruitment@ohsc.org.za. (kindly indicate the name of the position and the reference number in the subject line of your email).
All applications must be submitted on form Z83 obtainable from any Public Service Department and should be accompanied by a CV in which experience is comprehensively detailed, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration (where applicable). It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. Short-listed candidates should bring hard copies of all application documents if these were emailed on initial application. The OHSC reserves the right not to fill the above posts. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability checks and other vetting procedures.