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NATIONAL STUDENT FINANCIAL AID SCHEME (NSFAS)
 
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The following vacancy exists at NSFAS in Cape Town.
 
GOVERNANCE OFFICER 
Type & Grade Permanent, D1
Vacancy No 50 of 2025/26
 Department & Unit Company Secretary
 
POSITION OVERVIEW: 
To support the Company Secretary by managing Board and Committee administration, monitoring statutory compliance, coordinating declarations of interest, and assisting with policy reviews and regulatory submissions. 
 
RESPONSIBILITIES:
Support to Board and Committee Processes 
  • Assist in preparing agendas, packs, and minutes 
  • To draft and review, on an annual basis, the Board Charter and Terms of Reference for each Committee member per Board subcommittee meeting, to ensure that there is a proper mandate for the authority of each member. 
  • Coordinate meeting logistics and invitations 
  • To take accurate minutes and distribute them within agreed timelines, draft accurate resolutions for signature, maintain signed resolutions and minutes, and maintain an auditable filing system. 
  • To arrange, on an ongoing basis, the induction of new Board members for NSFAS. 
  • To issue appointment letters to the newly appointed Board co-opted members and Board sub-committees’ members. 
  • To design the work plan for each Board Sub-Committee at the beginning of the year to ensure compliance with the relevant statutory requirements and the terms of reference deliverable. 
  • To draft and manage the Board and sub-Committee calendar at the beginning of each year and ensure that it is presented and approved by the Board. 
  • Ensure timely follow-up on action items and resolutions 
 
Governance Registers and Compliance Monitoring 
  • Maintain up-to-date statutory registers (conflicts of interest, declarations, attendance) 
  • Assist with compliance tracking and reporting processes 
  • Support risk plan and mitigations, compliance standards and audit plan and implementation of the Committee Secretariat function are within the EE Act and legislation. 
 
Policy and Legal Support 
  • To support and advise the board and subcommittees on the development of relevant policies and their interpretations, procedures and processes. 
  • Assist in the review and formatting of governance-related policies and frameworks. 
  • To disseminate information and/or guidance on policy and procedural compliance issues concerning discussions and decision-making. 
  • Maintain version control and repository of all approved policies and charters 
 
Records and Information Management 
  • File and organise governance documents in accordance with POPIA and internal protocols. 
  • Ensure secure, audit-ready documentation handling 
 
Communication and Liaison 
  • Communicate with Executives regarding Board requirements and deadlines 
  • Liaise with stakeholders to ensure timely document submissions 
 
Budget optimisation 
  • Forecast for subunit core administration activities and projects. 
  • Spent in line with budget for all Board committee projects. 
  • Compile a record of Board member remuneration based on meetings attended by members, and hourly and day rates of Board members. 
  • Complete the individual pay form and send it to the Board member for signature. 
 
DESIRED SKILLS AND EXPERIENCE 
Minimum requirements: 
  • LLB
  • At least 3–5 years’ experience in a governance, compliance, legal, or board secretariat environment in a regulatory environment. 
  • Sound knowledge of the Public Finance Management Act (PFMA), Treasury Regulations, and applicable government prescripts. 
  • Working knowledge of the King IV Report on Corporate Governance, including principles related to Board composition, ethics, performance, and accountability. 
  • Experience in preparing Board and Committee documentation, including meeting agendas, packs, minutes, registers, and follow-up resolutions. 
  • Familiarity with the functioning of Board and Executive Committees in a regulated or governance-heavy institution. 
  • Working knowledge of the Public Finance Management Act (PFMA), King IV Code on Corporate Governance, National Treasury Regulations and Board and Committee operations 
  • Proficient use of Microsoft Office Suite (Word, Excel, PowerPoint) for reporting, document tracking, and records management 
 
Preferred
  • Postgraduate diploma or short course in Corporate Governance, Compliance Management, or Company Secretarial Practice 
  • Experience working with a Schedule 3A public entity, state-owned enterprise, or funding institution 
  • Exposure to or certification in either the Chartered Governance Institute of Southern Africa (CGISA), Certified Compliance Professional (CCP) or similar 
  • Familiarity with governance platforms such as SharePoint, Board Portal Software (e.g. BoardEffect, Diligent), or Adobe Sign 
  • Experience supporting audit, risk, or legal compliance committees 
  • Excellent written and verbal communication skills for board reporting 
  • Experience in supporting the legal, audit, or risk committees of a Board. 
  • Knowledge of the Protection of Personal Information Act (POPIA) and data handling responsibilities in governance. 
  • Familiarity with document and compliance management systems, such as SharePoint, Board portals, or Adobe Sign. 
  • Exposure to drafting or updating governance-related policies and statutory registers. 
  • Prior experience in assisting with ministerial submissions, compliance audits, or AGSA reporting processes. 
 
Skills & Competencies 
Core Technical Skills 
  • Minute-taking and accurate documentation 
  • Board and Committee administration 
  • Legal and regulatory interpretation (basic level) 
  • Drafting of reports, registers, and compliance summaries 
  • Document and version control 
  • Digital proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint or similar platforms 
  • Familiarity with PFMA, Treasury Regulations, King IV, and POPIA 
 
Analytical and Organisational Skills 
  • Analytical thinking and attention to detail 
  • Planning and coordination of board calendars, submissions, and reports 
  • Time management and multitasking 
  • Problem-solving and resolution tracking 
  • Records management and audit readiness 
 
Interpersonal and Professional Conduct 
  • Professional integrity, objectivity, and discretion 
  • Confidentiality and ethical handling of governance matters 
  • Interpersonal skills to engage with Board members, executives, and external stakeholders 
  • Client orientation and responsiveness under pressure 
  • Teamwork and ability to collaborate across governance and legal teams 
 
Communication Skills
  • Strong verbal communication and engagement skills 
  • Excellent written communication, especially in formal and regulatory contexts 
  • Ability to summarise complex governance issues clearly for decision-making 
 
 
REMUNERATION & BENEFITS 
Total Cost to Company per annum inclusive of all benefits and company contributions. 
 
PLEASE NOTE 
Closing date: 8 February 2026 
 
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees. Application must be sent via email address: jobs@nsfas.org.za.
 
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful. 
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations ** 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote presentively (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote presentively will receive preference. “
 
 
 
 
 
 
​ 
 
 
 
 
 
The following vacancy exists at NSFAS in Cape Town.
 
MANAGER: STUDENT FUNDING DISBURSEMENTS & RECONCILIATIONS
Type & Grade D1 - Permanent
Vacancy No 50 of 2025/26 
Department & Unit Finance, Financial Disbursements and Reconciliations
 
POSITION OVERVIEW: 
To manage student funding payment administration and reconciliations, to enable the provisions of efficient and effective student funding payment management systems and services, quality assurance and reporting, in line with applicable NSFAS policies and legislative requirements. 
 
RESPONSIBILITIES:
Policy, Systems & Procedure Development 
  • Participate in the development and management of the finance (disbursement – student funding & reconciliation) policies and standards, guidelines, processes, systems, and procedures, in line with legislative prescripts. 
  • Participate in socialising finance (disbursement – student funding and reconciliation policies, standards, processes, and guidelines to internal and external stakeholders for comprehension, implementation and compliance. 
 
Core Strategic & Operational Objectives Development 
  • Enable the implementation of the Finance unit’s strategic plans. 
  • Enable the implementation of the key performance indicators (KPIs) and operational plans of the unit. 
  • Verify payments to suppliers align with contract and payment terms. 
  • Oversee the student funding disbursements and reconciliation’s function ensuring equitable work scheduling and human resource management. 
  • Verify that payments to students/stakeholders align with payment cycles. 
  • Ensure transactions comply with financial policies and procedures. 
  • Maintain general ledger and oversee monthly financial record closing and month end information posting for accurate financial statements. 
  • Review supporting documents attached to disbursement requests, ensuring proper approvals, and accurate allocation to students/stakeholders and general ledger accounts. 
  • Ensure timely payment of students/stakeholders in line with the organisation’s transformational directives. 
  • Prepare monthly payments reconciliation reports and ensure compliance with related documentation. 
  • Submit monthly Cash and bank reconciliation schedules. 
  • Prepare monthly reports on irregular expenditure as may be identified through payment validation processes. 
  • Prepare and distribute ad hoc, weekly, and monthly financial reports as required by stakeholders and management. 
  • Collaborate with external and internal auditors with audit related matters. 
  • Handle daily enquiries from internal and external stakeholders, maintaining effective communication. 
  • Analyse and follow up on reconciliations/reports in advance, ensuring timely clearing of reconciling items and submission of monthly reporting. 
  • Validate and approve invoices for services delivered in line with delegations of authority. 
  • Perform the duties of a bank signatory. 
  • Perform any other duties assigned by the Senior Manager. 
 
People Management & Ethical Leadership 
  • Manage and participation in the recruitment and selection of unit vacancies in line with EE targets. 
  • Delegate tasks to subordinates for implementation. 
  • Manage the subunit to achieve agreed programmes. 
  • Direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values. 
  • Manage and participate in leading the individual performance contracting and review process for responsible team/s. 
  • Manage and participate in all disciplinary matters of subunits related to performance and conduct issues. 
 
Stakeholder Management & Relationships 
  • Manage and participate in the utilisation and implementation of student funding disbursements and payments policy, and other related policies, processes, efficiency channels and databases to satisfy stakeholder’s needs. 
  • Collaborate with internal stakeholders to enable the timely execution of student funding payments and reconciliation requirements. 
  • Manage and participate in providing communication between NSFAS, universities, TVET colleges and service providers, where required. 
 
Project Management & Leadership 
  • Manage and supervise the applicable projects to address identified needs as per the finance department strategy. 
  • Analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making.  
 
Budget optimisation 
  • Manage expenditure in line with core activities and projects of the unit. 
  • Monitor contract usage spending aligned to the approved budget. 
 
Compliance Monitoring & Evaluation 
  • Manage and participate/delegate in the student funding accounts payable and reconciliation plans and activities of the organisation in line with legislation.
  • Guide and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures. 
  • Analyse and improve the audit, risk, and compliance outlook. 
  • Guide and manage the implementation audit plan. 
 
Information & Knowledge Management 
  • Collaborate with ICT to build systems that enable the management of data obtained from different sources. 
  • Collaborate with stakeholders to use their experience, education and understanding to obtain and manage knowledge and information resources of the disbursement environment. 
 
Reporting & Accountability 
  • On subunit strategic KPIs progress 
  • On operational plan progress 
  • On strategic stakeholders’ management issues and interventions 
  • On internal and external audit and risk landscape as well as on any other work in the mandate of the disbursement Unit. 
 
DESIRED SKILLS AND EXPERIENCE 
Minimum requirements: 
  • NQF Level 7 in Accounting, Commercial Sciences, or related fields 
  • Computer literacy – Intermediate MS Package Suite 
  • Driver’s License 
  • 7 Years’ experience in a financial disbursements environment of which 2 should be at the management level. 
  • Sound knowledge of the higher education environment, NSFAS ACT, National Treasury Regulations, PFMA, NCA, NCR, POPI Act, PIA Act, and Prescription Act. 
  • Sound experience in financial services 
  • Project Management experience 
 
Preferred
  • NQF Level 8 in Accounting, Commercial Sciences, CIMA, CA(SA), or related fields 
  • Computer literacy – Advanced MS Package Suite 
  • 10 Years’ experience in financial disbursement and reconciliation environment of which 5 should be at the management level. 
 
Skill and Competencies: 
  • Strategic and Leadership 
  • Project Management 
  • Interpersonal Skills 
  • Data Analysis 
  • Report Writing 
  • Presentation Skills 
  • Change Management 
  • Influential and advocacy 
  • Systems and IT flair 
  • Stakeholder Management 
  • People Management 
  • Student Centricity 
  • Resilient
 
 
REMUNERATION & BENEFITS 
Total Cost to Company per annum inclusive of all benefits and company contributions. 
 
PLEASE NOTE 
Closing date: 8 February 2026 
 
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees. Application must be sent via email address: jobs@nsfas.org.za.
 
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful. 
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations ** 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote presentively will receive preference.
 
 
 
 
 
 
 
 
 
 
 
 
 
The following vacancy exists at NSFAS in Cape Town.
 
OD AND CHANGE SPECIALIST 
Type & Grade Permanent, D1
Vacancy No 48 of 2025/26 
Department & Unit Human Resources
 
POSITION OVERVIEW: 
The Organisational Design Specialist is responsible in leading the design and optimisation of the organisational structures, dedicating primary focus to aligning jobs, grades, and roles through comprehensive diagnostics and methodologies that ensure strategic effectiveness and agility. This role integrates change management skills to embed values-based behaviours, conduct culture assessments, and deploy communication strategies that secure stakeholder buy-in and engagement for successful implementation
 
RESPONSIBILITIES:
Develop and Drive Organisational Design 
  • Support senior managers with alignment of departmental structures to ensure future-fit teams that perform optimally 
  • Update and maintain the primary organisation structure in collaboration with Human Resources 
  • Business Partners 
  • Facilitate job profiling and job grading sessions 
  • Update and maintain the jobs library and ensure each role has a job description 
  • Support the job evaluation process by providing job profiles and grade required 
  • Support the performance management team with facilitation of 360-degree feedback as well as management of data 
  • Provides thought leadership in the design and development of key organisational design and development projects, including acquisitions/integrations 
 
Develop and drive Organisational Development interventions 
  • Develop a process for socialising and embedding values in the organisation 
  • Conduct employee engagement surveys through utilisation of various tools 
  • Conduct focus-group sessions to establish priorities from engagement surveys 
  • Conduct culture assessments and support leadership with initiatives to drive and maintain suitable behaviours 
  • Enable the human resources team with required frameworks and toolkits aligned to chosen methodologies 
  • Design, develop and support with the implementation of leadership development programmes 
  • Collaborate with teams to create systems and structures that support goals and transformational change 
  • Leads and/or consults on highly complex projects that are typically transformational in nature and have significant departmental or functional impact 
  • Engages in employee review and organisational investigations that require sensitivity, political deftness, and a high degree of discretion and professional judgment 
 
Psychometric Assessment Support 
  • Support talent acquisition and career development teams with interpretation of psychometric assessments 
 
Develop and drive the Change Management Strategy 
  • Using a structured methodology, develop a change management strategy to define, lead and support the implementation of required organisational change management activities. 
  • Define and implement process of identifying change readiness and assessing the impact of proposed and implemented changes. 
  • Complete change management assessments 
  • Develop actionable deliverables for five change management levers: 
    • Communication plans 
    • Sponsor roadmap 
    • Coaching plan 
    • Training plan 
    • Resistance management plan 
    • Coordinate efforts with other specialists around change implementation. 
    • Integrate change management activities into project plan. 
    • Evaluate and ensure user readiness. 
    • Track and report issues. 
    • Define and measure success metrics and monitor change progress. 
 
Manage change resistance 
  • Identify and manage anticipated resistance to change actions. 
  • Effectively engage on matters surrounding change resistance. 
  • Communicate change effectively to those resisting the change. 
 
Support change team 
  • Influence line managers and employees to increase understanding of organisation development topics. 
  • Support project teams to integrate change management activities into their project plans. 
  • Consult and coach project teams and individual employees where appropriate. 
  • Develop reinforcing communication campaign after each project. 
 
Management of stakeholder relations 
  • Keep abreast with applicable legislation changes to inform policy updates and implementations. 
  • Manage relationships with stakeholders. 
  • Drive the development, approval and implementation of communication & involvement initiatives to facilitate stakeholder and end-user understanding and buy-in proposed changes. 
  • Support and engage senior leaders. 
  • Support and facilitate training efforts to embed stakeholder and user understanding, engagement and adoption of organisational changes. 
  • Provide regular project status feedback to stakeholders based on developed plans, change management assessments. 
  • Define and measure success metrics and monitor change progress. 
  • Conduct post implementation support. 
  • Design, develop and complete lessons learnt document for project owners and transfer ownership of the -to-project owner for ensure sustainability. 
 
DESIRED SKILLS AND EXPERIENCE
Minimum requirements: 
  • NQF 7 Qualification in Human Resources, Industrial Psychology and/or Organisational Design 
  • Change Management Certification 
  • 5 - 7 years’ experience in Change Management and Organisational Design, including 3 years in a Specialist/Senior Consultant role. 
  • Knowledge of job profiling and job grading 
  • Sound knowledge of change management methodology and tools deployment 
  • Experience leading complex and/or large-scale organisational effectiveness projects 
  • End-to-end project exposure across private and/or public sector environments 
 
Preferred
  • NQF 8 Qualification in Human Resources, Industrial Psychology and/or Organisational Design 
  • Project Management Certification 
  • Over 8 years ‘experience in Change Management and Organisational Design 
  • Advanced working knowledge of Project Management methodology and approaches 
  • Advanced knowledge of job profiling and job grading 
 
Skill and Competencies: 
Computer skills required: 
  • MS Word –Intermediate 
  • MS Excel – Intermediate 
  • MS Power Point – Advanced 
  • MS Outlook – Basic 
  • Ability to understand and interpret strategy 
  • Oral and written communication skills 
  • Facilitation and Coaching skills 
  • Emotional Intelligence 
  • Managing Complexity 
  • Collaboration
  • Flexible and adaptable 
  • Resilient and tenacious 
  • Persuasiveness
  • Follow up and follow through 
  • Critical analytical thinking 
  • Business acumen 
  • Strategic thinking 
 
 
REMUNERATION & BENEFITS 
Total Cost to Company per annum inclusive of all benefits and company contributions. 
 
PLEASE NOTE: 
Closing date: 8 February 2026 
 
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees. Application must be sent via email address: jobs@nsfas.org.za.
 
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful. 
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations ** 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote presentively (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote presentively will receive preference. “ 
 
 
 
 
 








​The following vacancy exists at NSFAS in Cape Town.
 
RECORDS AND DOCUMENT MANAGEMENT OFFICER
Type & Grade Permanent, C3
Vacancy No 49 of 2025/26 
Department & Unit Company Secretary
 
POSITION OVERVIEW: 
To support the Company Secretary by managing Board and Committee administration, monitoring statutory compliance, coordinating declarations of interest, and assisting with policy reviews and regulatory submissions. 
 
RESPONSIBILITIES:
Records and Archiving System Maintenance 
  • Maintain governance and board-related records (physical and digital) 
  • Implement and enforce version control and document classification 
 
POPIA and Confidentiality Compliance 
  • Apply document access controls and data protection protocols 
  • Monitor access to confidential documents and escalate breaches 
 
Document Management Process Improvement 
  • Identify gaps in document flow or storage systems 
  • Support implementation of digital records tools 
 
Board and Committee Document Coordination 
  • Coordinate receipt and filing of all board packs, minutes, resolutions, and registers 
  • Archive governance documentation post-meetings 
 
Legal and Audit File Support 
  • Prepare indexed audit folders 
  • Ensure completeness of audit-related documentation for governance reviews 
 
DESIRED SKILLS AND EXPERIENCE 
Minimum requirements: 
  • Diploma or Degree in Records and Information Management, Library and Information Science, Archives and Documentation Studies, Public Administration (with a records management focus). 
  • Minimum of 2–3 years’ experience in document or records management, preferably in a public entity, regulatory institution, or compliance-driven environment 
  • Knowledge of POPIA (Protection of Personal Information Act), PFMA recordkeeping requirements, file classification and version control principles. 
  • Proficiency in Microsoft Office Suite, especially Word, Excel, and Outlook 
  • Experience using SharePoint, document management systems, or enterprise governance portals
  • Experience in drafting and minute-taking for action items 
  • Proven office management skills 
  • Experience in planning and budgeting 
 
Preferred
  • Experience in a Board secretariat, legal, or audit environment 
  • Exposure to AGSA audit file preparation and documentation retrieval 
  • Familiarity with digital signature platforms (e.g., Adobe Sign, DocuSign) 
  • Knowledge of records retention schedules, archiving, and destruction protocols in line with National Archives legislation 
  • Participation in governance or compliance training workshops 
 
Skills & Competencies 
  • Attention to detail and document accuracy 
  • Experience in drafting and minute-taking for action items 
  • Proven office management skills 
  • Information organisation and retrieval skills 
  • Confidentiality and discretion in handling sensitive governance records 
  • Communications skills 
  • Time management and deadline-driven coordination 
  • Systematic and methodical approach to records handling 
  • Digital literacy and ability to adapt to new system 
 
 
REMUNERATION & BENEFITS 
Total Cost to Company per annum inclusive of all benefits and company contributions. 
 
PLEASE NOTE: 
Closing date: 8 February 2026 
 
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees. Application must be sent via email address: jobs@nsfas.org.za.
 
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful. 
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations ** 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote presentively (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote presentively will receive preference. “












​The following vacancy exists at NSFAS in Cape Town.
 
SENIOR MANAGER: HUMAN RESOURCES OPERATIONS 
Type & Grade Permanent, D3
Vacancy No 47 of 2025/26
Department & Unit Human Resources
 
POSITION OVERVIEW: 
The main purpose of the job is to manage, develop, and coach all individuals within the HR Operations sub-unit to build high-performing teams; own and oversee the end-to-end HR Operations value chain for seamless delivery and efficiency; establish and maintain robust internal controls, governance frameworks, and risk management practices; drive automation initiatives and optimise HRIS systems to minimise manual interventions and enhance productivity; leverage HR data and analytics to monitor performance, identify improvement opportunities, and inform strategic decisions; and partner with cross-functional teams, supported by the HR Executive, to deliver continuous improvement initiatives across NSFAS. 
 
RESPONSIBILITIES:
Develop and implement strategy, operations plans and policies. 
  • Develop and implement the annual Ops Plan to support the HR strategic aims and objectives. 
  • Facilitate the unit inputs to the HR Ops service unit strategy, Annual plans, and policies development. 
  • Assessment and diagnostic of the HR Ops service unit strategy, Annual plans, and policies for continuous improvements. 
  • Identify and recommend meaningful metrics, value assessment techniques and identification of actionable insights to drive continuous improvements. 
 
Lead HR Operations 
  • Oversee the implementation of the service unit plans. 
  • Develop, oversee, and facilitate the implementation of metrics and techniques based on value proposition and user/business partner requirements that deliver excellence experience, mitigate risks and track value for users. 
  • Attend cross functional collaborative senior management meetings to share best practices. 
  • Ensure the optimal performance of HR OPS systems, processes and tools for service delivery, feedback, and identification of high impact opportunities for improvements. 
  • Develop and oversee the implementation of HR Operations service level agreements with respective departments. 
  • Review the delivery performance metrics for gaps, failures, and collaborate with stakeholders for root cause analysis and make improvements recommendations. 
 
Lead People Management. 
  • Leading the HR operations team in developing, implementing, and improving the standards and frameworks of the unit. 
  • Assign, coordinate, and oversee the monitoring of service delivery accountabilities and projects among internal and external entities. 
  • Manage team action and HR Ops service unit management meetings. 
  • Manage staff development and performance plans and ongoing coaching. 
  • Coach, mentor, train and develop HR Ops service unit members for performance improvement and career progression. 
  • Identify trends and issues in the service unit and take corrective action if required. 
 
Monitor and report. 
  • Monitor and improve the compliance factor of HR Operations service unit. 
  • Identify operations related trends that supports the improvement of the service unit. 
  • Conduct audits and reviews of the service unit processes and improve on the outcomes. 
  • Report on performance metrics and insights to key stakeholders within HR operations and business partner/line management area. 
 
Coordinate of Stakeholder Relations 
  • Coordinate internal department stakeholders related functions and relations between HR operations and NSFAS departments for excellent value creation and employee experience. 
  • Coordinate external department stakeholders related functions between operations and other units in HR for excellent value creation and employee experience i.e., centres of excellence. 
  • Identify cross functional projects responsible for driving improvements and service excellence across HR operations sphere of influence. 
 
Manage the Unit Budget. 
  • Develop HR Operations budget. 
  • Monitor compliance with HR Ops plan and take corrective action where necessary. 
  • Draft and submit monthly and quarterly projections and utilisations reports. 
  • Explain monthly service unit utilization variances. 
 
Oversee Remuneration and Benefits 
  • Research and recommends best practices remuneration or compensation framework for NSFAS in pursuit of the employer of choice initiative. 
  • Oversee the full function of payroll cycle including the final sign-off and authorization Information & Knowledge Management. 
 
DESIRED SKILLS AND EXPERIENCE 
Minimum requirements: 
  • NQF level 7 qualification in Human Resources and/or Industrial Psychology 
  • 10 years’ experience as in HR Operations, of which 5 years should be at a management level. 
  • 5 years Management experience in Service Conditions, Remuneration and Benefits and HR Administration. 
 
Preferred
  • NQF level 8 qualification in Human resources and/or Industrial Psychology 
  • Knowledge of Project Management Principles. 
  • Knowledge of HR systems and applications. 
  • Knowledge of PFMA. 
 
Skill and Competencies: 
  • Analytical thinking 
  • Problem solving 
  • Attention to detail 
  • Report writing 
  • Decision making 
  • Planning skills 
  • Interpersonal skills 
  • Time management 
  • Presentation skills 
  • Resilience
 
 
REMUNERATION & BENEFITS 
Total Cost to Company per annum inclusive of all benefits and company contributions. 
 
PLEASE NOTE: 
 
Closing date: 8 February 2026 
 
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees. Application must be sent via email address: jobs@nsfas.org.za.
 
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful. 
 
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations ** 
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote presentively (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote presentively will receive preference. “