NATIONAL HOME BUILDERS REGISTRATION COUNCIL (NHBRC) VACANCIES

NATIONAL HOME BUILDERS REGISTRATION COUNCIL (NHBRC)

MANAGER: STRATEGIC PLANNING, EVALUATION AND MONITORING
CONTRACT TYPE: PERMANENT
JOB GRADE: COMPETITIVE SALARY ALIGNED TO NHBRC SALARY GRADES
REPORTING TO: CHIEF EXECUTIVE OFFICER
DEPARTMENT/SECTION: CEO
LOCATION: HEAD OFFICE, SUNNINGHILL JHB

KEY DELIVERABLES
Reporting to the Chief Executive Officer (CEO), the Manager: Strategic Planning, Monitoring and Evaluation technically supports the NHBRC management structures in order to effectively and efficiently plan the operations of the NHBRC, monitor institutional performance and report thereon.
The Individual will primarily be responsible for, but not limited to the following:

Strategically manage the development and maintenance of the NHBRC strategic, annual performance and work planning policies and instruments;
Facilitate the development, adoption and publishing of the NHBRC Strategic Plan;
Direct the development and maintenance of the NHBRC planning agenda;
Facilitate the development and maintenance of measurable performance indicators for all planning instruments;
Monitor and evaluate the performance of NHBRC programmes and report thereon;
Manage the submission of quarterly performance monitoring and evaluation reports to the CEO, Council and the Department;
Manage and consolidate briefings and other performance reports as and when required by the CEO;
Assist in the development of the Annual Report and the publication thereof;
Co-ordinate submissions on Portfolio of Evidence as well as the performance information Body of Knowledge;
Provide quarterly performance articles for the NHBRC newsletter/intranet;
Compile and submit reports to executives, registry, audit, fund, and National Treasury and Council;
Coordinate research and data collection initiatives in support of organisation strategic/other planning processes;
Responsible for monitoring changes within the sector and market, analysing, competitors, customers, and business operations in order to provide strategic input;
Assess current and future policy requirements to support strategic aims in conjunction with the organisation’s senior management; and
Research best practice to enable best design of the strategy;
Develop and implement a monitoring and evaluation system;
Manage the development and collation of data and statistics for the CEO;
Co-ordinate data from MINTOP, Portfolio Committee, Technical and Select Committee on Human Settlements for the NHBRC, analyse and provide information briefings to the CEO and EXCO;
Conduct SWOT analysis as part of the strategic planning process and manage;
Manage, consolidate and analyse NHBRC performance reports;
Responsible for overseeing organisational reviews, communicating results to top management, and developing strategies based on organisational reviews;
Analyse and recommend emerging industry trends, expansion opportunities, competitive threats, internal business performance and business process improvement;
Analyse if the sections and divisions will meet or not meet their targets and initiate interventions in place to resolve the problem;
Monitor and evaluate monthly and quarterly organizational performance;
Manage and oversee secretarial services to management committees;
Monitor progress on EXCO and management resolutions; and
Manage team performance within the section.

MINIMUM REQUIREMENTS:

Must hold an NQF 7 qualification in Management Sciences or Public Administration;
Possession of a relevant NQF Level Nine (9) qualification in Management Sciences and Public Administration will be highly advantageous;
Minimum ten (10) years’ experience in Strategic Planning;
Minimum five (5) years’ relevant Institutional Planning at Senior Management service level;
Knowledge of policy, reforms of the Housing Sector;
Visionary Strategic thinking and decision-making capabilities;
Excellent interpersonal, facilitation skills;
Excellent written and verbal communication skills;
Excellent organizational and interpersonal skills;
Proficiency in the application of the MS Office Package (Word, Power Point and Excel);
Ability to influence other people;
Excellent analytical and report writing skills.

APPOINTMENT
The above-mentioned position will be offered on permanent basis with a Total Cost To Company package.

ENQUIRIES:
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
Ms. Jabulani Ntshani
Tel: (011) 317 0496

CLOSING DATE: 04 July 2024

APPLICATION PROCESS:
Please email your CV to recruitment@nhbrc.org.za with “Manager: Strategic Planning, Evaluation and Monitoring” in the subject line. Applicants are informed that correspondence will be limited to short-listed candidates only. If notification of an interview is not received within 1 month after the closing date, candidates may regard their application as unsuccessful.

Disclaimer: The National Home Builders Registration Council (NHBRC) will consider all applications in terms of its Employment Equity Plan. The NHBRC reserves the right not to make an appointment. Candidates will be subjected to appropriate psychometric testing and other selection instruments. In conjunction to merit on the basis of qualifications, experience and proven achievements the National Home Builders Registration Council is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups.

CUSTOMER SERVICE CONSULTANT
CONTRACT TYPE: TEMPORARY
JOB GRADE: PEROMNES 10
REPORTING TO: ADMINISTRATION OFFICER
LOCATION: GEORGE, WESTERN CAPE

KEY DELIVERABLES:
The Customer Service Consultant is responsible for ensuring that NHBRC customers experience the highest level of service by providing information in response to service inquiries, and processing builder registrations, membership renewal and new home enrolments in order to fulfill the NHBRC mandate according to the Housing Consumer Protection Act No. 95 of 1998.
The Individual will primarily be responsible for, but not limited to the following:

Filing and retrieval of all documentation.
Verify and update information on the database.
Update and maintain registration, renewals, and enrolments database SAP
Prepare and submit weekly operational and other reports for the Supervisor.
Accurate capturing of data
Generate pro-forma invoices on the digital system and SAP/DS
Close file if payments not received within agreed time lines
Monitor the homebuilder payment status on the digital system.
Ensure the submission of proof of payment and service order number to Finance Section.
Facilitate sectional title enrolment and late enrolment.
Compile and submit memorandum for creation of allocation of funds, correct allocations.
Log calls with IT department to ensure that invoices raised show on the SAP/DS system on Finance department side.
Log calls with IT to correct monies processed in SAP/DS not yet reflecting in the CRM system.
Issue Home Builders manuals in line with agreed SOP
Generate pro-forma invoices on the digital system and SAP/DS
Close file if payments not received within agreed time lines
Monitor the homebuilder payment status on the digital system.
Ensure the submission of proof of payment and service order number to Finance Section.
Facilitate sectional title enrolment and late enrolment.
Compile and submit memorandum for creation of allocation of funds, correct allocations.
Log calls with IT department to ensure that invoices raised show on the SAP/DS system on Finance department side.
Log calls with IT to correct monies processed in SAP/DS not yet reflecting in the CRM system.
Issue Home Builders manuals in line with agreed SOP
Receive, assess, and process new enrolment and late enrolment forms ensuring completeness and compliance with approved policies, procedures, and processes.
Process enrolment application on system. (Generate invoice)
Escalate complete application to line manager for approval.
Ensure delivery or collection of certificates.
Liaise with the builders with regards to incomplete applications which are incomplete at the due date.
Submit applications to NHBRC engineer where technical requirements need to be assessed.
Liaise with builders upon rejection from engineers
Ensure late enrolment guarantees and sectional title financial guarantees are received and recorded.
Process new and late enrolment requests by Home Builder/Home Owners and Inspectors.
Coordinate new applications and renewals of Competent Persons with Technical division at Head Office.
Request for site verification national and Provincial to ensure that construction has not started.
Cancel pending enrolment application that are more 90 days
Send email/registered mail to the client
Send three notification letters for pending if no response then cancel application after 90 days
Verify new registration membership renewal applications from clients, ensure completeness and compliance with approved policies, procedures, and processes on the digital system.
Assist walk in clients with creating the profile and capturing of the application on the DS system
Assist clients telephonically with the capturing of their applications on the digital system.
Generate the Registration and Renewal invoice on DS system
Assist the client to pay via Speedpoint
Consult with clients regarding any incomplete applications on the digital system.
Communicate with Finance, department to resolve customer problems and ensuring customer satisfaction.
Issue home builders with Home Builders Manuals and guides.
We educate the client about the NHBRC processes and policies
Liaise with NHBRC technical invigilator in confirming technical manager details when technical interviews are conducted.
Scan, upload, and capture printed technical assessments results.
Refer home builders to Training Section where assessments are failed the maximum number of times.
Verify correctness of registration & renewal application on the digital system.
Assist walk in and telephonically customers to upload proof of payments on the digital system.
Assist walk in clients and telephonically.
Create profile using the competent persons ID number/passport if they use ID number/Passport Number
Process the Competent person on Digital Service
Upload the supporting competent person documents.
Submit the application and alert Technical so that they can approve
Follow up on the progress until the barcodes are issued and collected
Responding to customer inquiries and resolving customer complaints in a timely and professional manner.
Manage customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with NHBRC policies and procedures.
Interact with customers to provide and process information in response to inquiries relating to the online system and concerns and requests about the NHBRC products and services.
Assist customers with submission of new registration and renewal registrations and enrolment on the digital system one on one consultation
Do follow-ups on incomplete, pending applications on the digital system.
Capturing applications on behalf of clients on the digital platform.
registrations and renewals and enrolment
Conduct home builder consultation to obtain clarity regarding application.
Liaise with internal and external stakeholders.
Ensuring data confidentiality and security by following established policies and procedures (POPIA)
Updating and maintaining existing records in the SAP/DS database.
Assist clients with the questions and queries to ensure feedback is provided timely.
Educate consumers on the HCPM Act.
Inform Homebuilder and Homeowner about the successful processing of the enrolment certificates.

MINIMUM REQUIREMENTS:

Matric/Grade 12 Certificate
Minimum of a National Diploma (NQF 6) in Office Administration, Public Administration or Business Administration is mandatory
Minimum two (2) years’ experience in office administration is mandatory
Minimum two (2) years’ customer support or client service representative experience

APPOINTMENT
The above-mentioned position will be offered on a Basic Salary.

ENQUIRIES:
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
Mr. Jabulani Ntshani
Tel: (011) 317 0496

CLOSING DATE: 27 June 2023

APPLICATION PROCESS:
Please email your CV to recruitment@nhbrc.org.za with “Temp: Customer Service Consultant” in the subject line. Applicants are informed that correspondence will be limited to short-listed candidates only. If notification of an interview is not received within 1 month after the closing date, candidates may regard their application as unsuccessful.

Disclaimer: The National Home Builders Registration Council (NHBRC) will consider all applications in terms of its Employment Equity Plan. The NHBRC reserves the right not to make an appointment. Candidates will be subjected to appropriate psychometric testing and other selection instruments. In conjunction to merit on the basis of qualifications, experience and proven achievements the National Home Builders Registration Council is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups.

PROVINCIAL MANAGER: CUSTOMER EXPERIENCE & MARKET DEVELOPMENT
CONTRACT TYPE: PERMANENT
JOB GRADE: COMPETITIVE SALARY ALIGNED TO NHBRC SALARY GRADES
REPORTING TO: EXECUTIVE MANAGER CUSTOMER EXPERIENCE & MARKET DEVELOPMENT
LOCATION: KWAZULU-NATAL

KEY DELIVERABLES
The Provincial Manager: Customer Experience & Market Development within the organisation serves to manage, co-ordinate and monitor all activities of the provincial office and its satellite offices to ensure operational excellence for the region.
The Individual will primarily be responsible for, but not limited to the following:

Provide input into the overall Corporate Strategic Plan
Provide input into the development of the Provincial Strategy
Develop Provincial Strategic Plan and implementation programmes based on Annual Performance Plan (APP)
Develop policies, procedures and process flows.
Manage and guide office managers (Administration Officer/s) in execution of all duties and functions assigned to them.
Manage and guide office supervisors in execution of all duties and functions assigned to them.
Promote and maintain positive working relationships amongst provincial staff.
Support and advise line manager in their management role.
Report as required to the line Manager on all areas of responsibility.
Build and lead strong professional and functional provincial team.
Manage all Facilities and Maintenance related services at NHBRC Provincial and Satellite Offices.
Develop, implement, monitor and review policies, procedures, standards and process flows.
Respond to audit and risk requests and findings.
Ensure compliance to all NHBRC policies and procedures and applicable regulations.
Prepare submissions for EXCO and relevant Council sub-committees.
Prepare monthly/quarterly and annual Provincial Performance reports and all other relevant reports.
Ensure a safe working environment in line with Occupational Health and Safety Act
Develop risk and audit management mitigation plans based on findings.
Contribute to the development and maintenance of the risk register for the section.
Collaborate with Audit, Risk and Governance and Compliance functions in monitoring and implementing compliance processes.
Develop a zero-based and incremental budget for the Provincial Office.
Management of the Provincial Office budget and ensuring financial stability within the province
Exercise cost containment and ensure expenditure is within the approved budget through effective cost control measures.
Maximise revenue through effective VFP management.
Manage the procurement of and safeguarding of assets of the Provincial Office(s)
Review and approve purchase requisitions for the province within its own area of responsibility.
Authorise or recommend claims against the warranty fund in line with DOH.
Approve petty cash expenditure.
Approval and rescindment of financial guarantees.
Develop a demand plan for the province.
Authorise or recommend IPWs for claims for forensic work.
Review age analysis and debtors accrued liability engagement with debtors to ensure payment.
Ensure creditors’ payment within prescribed Treasury timeframes.
Procurement of office (both main and satellite), and management of lease contract thereof
Manage Service Level Agreements with service providers.
Build client relations by demonstrating professionalism, a facilitative communication style, and constructive response to client needs.
Maintain positive interpersonal relationships with team members and others by demonstrating productivity, initiative, and flexibility.
Provide relevant and specialised technical support to applicable stakeholders.
Consult and advise with all role players that are stakeholders in NHBRC services.
Ensure alignment of services with NHBRC mandate.
Oversee the management of NHBRC marketing campaigns and information programmes.
Develop a marketing and stakeholder relations plan that meets the strategic objectives of the province and the organisation and oversee its implementation.
Educate Builders and consumers through education and awareness programs.
Establish and maintain effective customer feedback mechanisms.
Ensure efficient and professional VFP services are rendered to customers.
Represent the NHBRC at external forums.
Represent NHBRC through all forms of media.
Establish and maintain relations to the government and other key stakeholders in the province and provide support services.
Promote the brand and positive image of the NHBRC.

MINIMUM REQUIREMENTS:

Must hold an appropriate bachelor’s (NQF 7) or equivalent, preferably in Business Related field.
Minimum of ten (10) years’ work experience preferably in the Built Environment of which five (5) years of this experience should be in a supervisory or management-level role.
Knowledge of legislation and policies regulating the human settlement sector would be added advantage.

APPOINTMENT:
The above-mentioned position will be offered on a permanent basis with a Total Cost To Company package.

ENQUIRIES:
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
Mr. Jabulani Ntshani
Tel: (011) 317 0146

CLOSING DATE: 04 July 2024

APPLICATION PROCESS:
Please email your CV to recruitment@nhbrc.org.za with “Provincial Manager: Customer Experience & Market Development” in the subject line and specifying the province you are applying for. Applicants are informed that correspondence will be limited to short-listed candidates only. If notification of an interview is not received within 1 month after the closing date, candidates may regard their application as unsuccessful.

Disclaimer: The National Home Builders Registration Council (NHBRC) will consider all applications in terms of its Employment Equity Plan. The NHBRC reserves the right not to make an appointment. Candidates will be subjected to appropriate psychometric testing and other selection instruments. In conjunction to merit on the basis of qualifications, experience and proven achievements the National Home Builders Registration Council is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups.

PROVINCIAL MANAGER: CUSTOMER EXPERIENCE & MARKET DEVELOPMENT
CONTRACT TYPE: PERMANENT
JOB GRADE: COMPETITIVE SALARY ALIGNED TO NHBRC SALARY GRADES
REPORTING TO: EXECUTIVE MANAGER CUSTOMER EXPERIENCE & MARKET DEVELOPMENT
LOCATION: FREE STATE AND NORTHEN CAPE

KEY DELIVERABLES
The Provincial Manager: Customer Experience & Market Development within the organisation serves to manage, co-ordinate and monitor all activities of the provincial office and its satellite offices to ensure operational excellence for the region.
The Individual will primarily be responsible for, but not limited to the following:

Provide input into the overall Corporate Strategic Plan
Provide input into the development of the Provincial Strategy
Develop Provincial Strategic Plan and implementation programmes based on Annual Performance Plan (APP)
Develop policies, procedures and process flows.
Manage and guide office managers (Administration Officer/s) in execution of all duties and functions assigned to them.
Manage and guide office supervisors in execution of all duties and functions assigned to them.
Promote and maintain positive working relationships amongst provincial staff.
Support and advise line manager in their management role.
Report as required to the line Manager on all areas of responsibility.
Build and lead strong professional and functional provincial team.
Manage all Facilities and Maintenance related services at NHBRC Provincial and Satellite Offices.
Develop, implement, monitor and review policies, procedures, standards and process flows.
Respond to audit and risk requests and findings.
Ensure compliance to all NHBRC policies and procedures and applicable regulations.
Prepare submissions for EXCO and relevant Council sub-committees.
Prepare monthly/quarterly and annual Provincial Performance reports and all other relevant reports.
Ensure a safe working environment in line with Occupational Health and Safety Act
Develop risk and audit management mitigation plans based on findings.
Contribute to the development and maintenance of the risk register for the section.
Collaborate with Audit, Risk and Governance and Compliance functions in monitoring and implementing compliance processes.
Develop a zero-based and incremental budget for the Provincial Office.
Management of the Provincial Office budget and ensuring financial stability within the province
Exercise cost containment and ensure expenditure is within the approved budget through effective cost control measures.
Maximise revenue through effective VFP management.
Manage the procurement of and safeguarding of assets of the Provincial Office(s)
Review and approve purchase requisitions for the province within its own area of responsibility.
Authorise or recommend claims against the warranty fund in line with DOH.
Approve petty cash expenditure.
Approval and rescindment of financial guarantees.
Develop a demand plan for the province.
Authorise or recommend IPWs for claims for forensic work.
Review age analysis and debtors accrued liability engagement with debtors to ensure payment.
Ensure creditors’ payment within prescribed Treasury timeframes.
Procurement of office (both main and satellite), and management of lease contract thereof
Manage Service Level Agreements with service providers.
Build client relations by demonstrating professionalism, a facilitative communication style, and constructive response to client needs.
Maintain positive interpersonal relationships with team members and others by demonstrating productivity, initiative, and flexibility.
Provide relevant and specialised technical support to applicable stakeholders.
Consult and advise with all role players that are stakeholders in NHBRC services.
Ensure alignment of services with NHBRC mandate.
Oversee the management of NHBRC marketing campaigns and information programmes.
Develop a marketing and stakeholder relations plan that meets the strategic objectives of the province and the organisation and oversee its implementation.
Educate Builders and consumers through education and awareness programs.
Establish and maintain effective customer feedback mechanisms.
Ensure efficient and professional VFP services are rendered to customers.
Represent the NHBRC at external forums.
Represent NHBRC through all forms of media.
Establish and maintain relations to the government and other key stakeholders in the province and provide support services.
Promote the brand and positive image of the NHBRC.

MINIMUM REQUIREMENTS:

Must hold an appropriate bachelor’s (NQF 7) or equivalent, preferably in Business Related field.
Minimum of ten (10) years’ work experience preferably in the Built Environment of which five (5) years of this experience should be in a supervisory or management-level role.
Knowledge of legislation and policies regulating the human settlement sector would be added advantage.

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