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NATIONAL CREDIT REGULATOR (NCR)
 
The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy development, registration of industry participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
 
The Act requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities. 
 

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CALL CENTRE ADMINISTRATOR
Paterson Grade: B-Upper
Salary ranges from R103 300 – R 185 900 maximum
 
Requirements:
• A suitable candidate must have a one year post matric qualification in Office Administration or equivalent qualification, with at least 2 years relevant experience within financial services.
• Debt Counselling Certificate will be an added advantage.
 
Duties:
• Providing administrative support to the Call Centre.
• Interface with consumers via calls, emails and faxes for purpose of resolving enquiries related to NCA.
• Monitoring activities and maintaining records on enquiries received.
• Maintaining and controlling a functional filling of all assessed enquiries.
• Competently update and retrieve records on the system and deal with other administrative work as and when required.
• Accurately capture details of enquiries received for reporting purposes.
 
Knowledge:
• National Credit Act.
• Complaints resolution processes.
 
Skills:
• Team player with the ability to multitask.
• Service and results orientation.
• Computer skills (Microsoft Office).
• Communications skills (verbal and written).
• Customer relations.
• Good time management.
• Strong interpersonal and problem solving
• Conflict management
 
 
Closing Date: 21 August 2023
 
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za
 
Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.
 
Ref: CCA/08/2023







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The NCR invites applications from suitable candidates for the following position:
 
DESKTOP TECHNICIAN PATERSON 
Grade: B-Upper 
Salary ranges from R 103 300 – R 185 900 maximum 
 
Requirements:
• The successful candidate must hold a National Diploma in Information Technology or Informatics/Information Systems or similar qualification on SAQA level NQF 6 with 1-year experience in ICT Technical Support/ End- User Support. 
• The following Certificates A+, N+ and or MCSA/MCSE and ITIL Foundation Certificate will be an added advantage. 
 
Duties:
• Providing technical support, answering support queries either walk-ins or via phone or email. 
• Maintaining a high degree of customer service for all support queries and adhere to policies and procedures. 
• Taking ownership of user problems and be proactive when dealing with user issues. 
• Logging all calls on the call logging system and maintaining full documentation. 
• Responding to enquiries from clients and resolve any hardware or software problems. 
• Maintaining a log of any software or hardware problems detected. 
• Supporting users in the use of computer equipment by providing necessary training and advice. 
• Escalating more complex service issues to the relevant IT personnel. 
• Troubleshooting & Problem Solving of workstation related problems. 
• Maintaining Asset Register of all IT equipment in the department. 
• Managing and maintaining workstations 8/10/11 
• Implementing workstations (8, 10, 11). 
• Implementing and supporting of MS Office products including but not limited to MS Word, MS Excel, MS Outlook, and MS PowerPoint. 
• Installing and Supporting of Network & Local Printers. 
• Creating and Removing users on Microsoft Active Directory 
• Preventative maintenance 
 
Knowledge:
• HP Desktops, laptops support and troubleshooting. 
• PC Integration and connectivity (TCP/IP technology). 
• Basic knowledge of ICT security standards and requirements. 
• Windows server Administration. 
• Active Directory, Exchange Server. 
• Windows Operating Systems (10, 11). 
• Microsoft Office (2013 - O365). 
• Knowledge of ICT Helpdesk system (Management and distribution of calls (escalations). 
• ICT Documentation management (filing of ICT forms and other related documents).
• Knowledge of backup technologies. 
• Basic Cisco knowledge will be advantageous. 
• Local area network (LAN) Support. 
• Basic applications support. 
• Basic SQL knowledge. 
 
Skills:
• Customer focused and fast response time 
• Team player and problem solver by nature. 
• Process and procedure driven. 
• Troubleshooting skills in Microsoft desktop technologies. 
• Effective stress and time management skills. 
• Efficient communications skills. 
 
 
Closing Date: 18 August 2023 
 
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to: COM-recruitment@ncr.org.za
 
Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment. 
 
Ref No: FDT/08/2023