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MANUFACTURING, ENGINEERING AND RELATED SERVICES SETA (MERSETA)
 


​The Manufacturing, Engineering and Related Services Sector Education and Training Authority (merSETA,) is a Schedule 3A public entity established in terms of the Skills Development Act (Act No. 97 of 1998) Registration Number 17/merSETA, /01/04/20 to facilitate skills development for the Metal and Engineering, Motor Retail and Components Manufacturing, Automobile Manufacturing, Plastics Manufacturing and New Tyre Manufacturing Sectors Automotive Components Manufacturing Chamber. 
 
INTERNAL & EXTERNAL ADVERT 
We have excellent opportunities for the following professionals to join the Client Services Unit. 
 
CLIENT LIAISON ADMINISTRATOR (B5) 
Reference Number: CLA/GN/17/09/25 
Salary Level: R28 039,77 pm 
FIXED-TERM CONTRACT: 4 MONTHS 
Gauteng North Regional Office 
 
Purpose: The position is responsible for providing effective, efficient, and comprehensive administration, secretarial and support service to the regional office central liaison, regional stakeholders, and managers to ensure that training and development initiatives in the regions are appropriately facilitated. 
 
Key Responsibilities 
The ideal candidate should be able to fulfil and perform the following key responsibilities: 
  • Sound, effective, and efficient administration of all records and information including to enable easy accessibility, accuracy, and comprehensiveness of information 
  • Attend, handle and respond to all Stakeholder queries ensuring amiable and timeous resolution 
  • Completing Learner Registrations accurately and timeously ensuring all required information is captured accurately and according to procedure 
  • Timeous and accurate preparation of Tranche Payments T2, T3 and T4 ensuring all information required is attached and saved for easy accessibility. 
  • Advise and support stakeholders on processes, procedures, and information relating to skills development issues 
  • Provide guidance and support to Levy Paying Members in navigating the application procedures for Mandatory and Discretionary Grants 
  • Provide accurate feedback from the Regional Office to the Central Liaison ensuring clear and efficient flow of information between Regional Office and Head Office. 
  • Maintain efficient office management processes aligned with secretarial best practices, involving record-keeping systems, correspondence, communication, report generation and payment requisitions 
  • Effective logistics management for travel arrangements and event coordination for roadshows and events 
  • Administer all apprenticeship related matters including trade test bookings, transfers, rescission: 24 A, and timelines of learner and apprenticeship programs in alignment with the Quality Management System (QMS) 
  • Administer all aspects of the suspension process for Apprentices and Learners 
 
Qualifications and Experience 
  • 3-year Diploma or equivalent NQF level 6 Qualification in Business Administration/ Office Administration/ Commerce/ Project Management/ Training or related field 
  • 1 year experience in Administration and Customer Relations in a SETA environment 
 
Advantageous 
  • Degree or equivalent NQF level 7 Qualification in Business Administration/ Office Administration/ Commerce/ Project Management/ Training or related field 
  • More than 1 year experience in Administration and Customer Relations in a SETA environment 
 
Knowledge and Skills 
  • Customer Service Orientation 
  • Technical Skill and Competence 
  • Attention to Detail Skills 
  • Collaboration skills 
  • Communication Skills 
  • Computer literacy with solid knowledge of MS Word, Excel, Outlook, and Database 
 
 
Offer
The merSETA, offers a competitive salary package and an opportunity to work with a dynamic and diverse team. If you meet the requirements and are interested in this exciting opportunity, please submit your application for consideration. 
 
CLOSING DATE: 17 September 2025 
 
The merSETA is an equal opportunity employer and preference will be given to suitably qualified Affirmative Action Candidates and People Living with Disabilities in line with the Employment Equity Plan. To apply for this opportunity, submit a fully completed and signed job application form, a detailed curriculum vitae with three references, clearly quoting the Job Title and Reference Number as a subject in the email: recruitment@merseta.org.za
Only short-listed candidates will be contacted. Should you not be contacted within 2 months after the closing date, please know that your application was not successful. The merSETA reserves the right not to make an appointment. 
 
Applicants are urged to follow all instructions as outlined in the advert when submitting their applications.









​The Manufacturing, Engineering and Related Services Sector Education and Training Authority (merSETA) is a Schedule 3A public entity established in terms of the Skills Development Act (Act No. 97 of 1998) Registration Number 17/merSETA/01/04/20 to facilitate skills development for the Metal and Engineering, Motor Retail and Components Manufacturing, Automobile Manufacturing, Plastics Manufacturing and New Tyre Manufacturing Sectors Automotive Components Manufacturing Chamber.
 
INTERNAL & EXTERNAL ADVERT 
We have an excellent opportunity for the following professional to join ICT Unit. 
Manager: ICT Service Delivery (D3) Reference Number: MICT/HO/12/09/25 
Salary Level (Min. to Mid): R1 045 491,54 – R1 287 572,99 per annum FIXED TERM CONTRACT: 24 MONTHS 
HEAD OFFICE 
 
Purpose: The incumbent will be responsible for operational leadership, operational oversight, and continuous improvement of merSETA’s ICT environment. This role ensures that all information systems, digital platforms, and technology infrastructure are effectively managed, secure, and aligned with organisational objectives. Key responsibilities include overseeing the performance and availability of enterprise systems, managing ICT assets and resources, ensuring robust user support, and implementing risk mitigation strategies. The incumbent will also lead the development and maintenance of merSETA’s intranet, internet, and associated portals, ensuring they are reliable, user-friendly, and fit for purpose. 
 
Key Responsibilities 
The ideal candidate should be able to fulfill and perform the following key responsibilities: 
  • Optimize service level agreements with service providers in terms of costs, growth, and technology to support merSETA strategy and business objectives. Clearly define technology architecture 
  • Implement efficient technology infrastructure and solutions 
  • Manage outsourced technology services and monitor technology infrastructure effectively 
  • Manage the environment and facilities effectively, determining ICT capacity requirements and ensuring ICT availability and uptime 
  • Provide end user support to internal stakeholders and determine requirements for end-user tools when necessary 
  • Manage emergency changes and track/report change status effectively 
  • Plan and conduct acceptance tests, establish a test environment, and perform IT impact analysis effectively 
  • Develop and regularly test backup schedules. Define classification schemes for incidents and service requests 
  • Verify, approve, and fulfil service requests, and monitor/report service levels 
  • Review service agreements and contracts effectively, managing potential vendor risks and ensuring timely vendor payments 
  • Identify IT asset needs from internal stakeholders and procure IT assets as required 
  • Identify and record current IT assets, manage critical assets effectively, and determine assets that need disposal 
  • Implement tools for protection against malicious activities and software 
  • Manage network and connectivity security and user identity and logical access 
  • Initiate ICT projects effectively, manage stakeholder engagements, and develop and maintain relevant project plans 
  • Launch and execute projects, monitor, control, and report on project outcomes, and manage project quality and risk effectively 
  • Report monthly on completed ICT tasks and procedures related to security, asset management, capacity and availability, IT operations, IT continuity, vendor management, IT service management, and IT projects 
  • Provide input into the budget for ICT requirements and monitor unit budget to prevent over- expenditure 
  • Manage team performance according to performance contracts and set targets, developing and appropriately skilling the team 
  • Prepare content for roadshows, conferences, and networking with peers in other SETAs and user forums 
 
Qualifications and Experience 
Degree or equivalent NQF Level 7 qualification in Information Technology or related field 
Minimum of 5 years’ experience in Information Technology, 3 years of which should be at management or supervisory role 
 
Advantageous 
Honours Degree or equivalent NQF Level 8 qualification in Information Technology or related field 
More than 5 years’ experience in Information Technology 
 
Knowledge and Skills 
Problem Analysis Skills 
IT security architecture and software Skills Project Management Skills 
Knowledge of Server infrastructure and Cloud technologies 
Knowledge of backup and disaster recovery Integrity 
Communication Skills 
Financial Acumen 
 
 
Offer
The merSETA offers a competitive salary package and an opportunity to work with a dynamic and diverse team. If you meet the requirements and are interested in this exciting opportunity, please submit your application for consideration.
 
CLOSING DATE: 12 September 2025 
 
The merSETA is an equal opportunity employer and preference will be given to suitably qualified Affirmative Action Candidates and People Living with Disabilities in line with the Employment Equity Plan. To apply for this opportunity, submit a fully completed job application form, a detailed curriculum vitae with three references, clearly quoting the Job Title and Reference Number as a subject in the email: recruitment@merseta.org.za, 
Only short-listed candidates will be contacted. Should you not be contacted within 2 months after the closing date, please know that your application was not successful. 
The merSETA reserves the right not to make an appointment. 
 
This is a re-advertisement of the vacancy therefore, applicants who applied before should not reapply. 
 
Applicants are urged to follow all instructions as outlined in the advert when submitting their applications.