JOHANNESBURG WATER - DATA OFFICER

 
PURPOSE
Monitoring accuracy and completeness of T- Codes and received complaints are generated by City of Johannesburg Contact /Billing/Mini Call Centre as well as completion of work orders by Networks Operation captured on the information management system.
 
KEY RESPONSIBILITIES
Receive and attend to internal and external requests for work by distributing to various depots. Check for accuracy and completeness of work orders before submitting to the various Depots. Compile submit and file department reports on monthly basis. Monitoring of anomalies reported on Quality Assurance monthly reports and not yet corrected. Check for quality assurance. Screen information recorded on service tickets for customer details and addresses. Maintain staff awareness of Networks MIS QMP requirements. Attend to all daily requests of T-Codes work orders by customer and billing department. Manage filing and recordkeeping system within the Monitoring and Evaluation Unit.