JOHANNESBURG SOCIAL HOUSING COMPANY - JOSHCO VACANCIES

 
 
EXTERNAL ADVERT (Re -Advertisement) 
 
The Johannesburg Social Housing Company SOC Limited (JOSHCO) mandate is to develop and manage affordable rental housing for the lower market as an integral part of efforts to eradicate the housing backlog of the City of Johannesburg. JOSHCO is a registered Social Housing Institution and is accredited by the Social Housing Regulatory Authority (SHRA). We invite suitably qualified and experienced persons to apply for the following vacant position. (Those who applied previously need to re- apply) 
 
CALL CENTER AGENT X2 
Employment Status : Permanent 
Department : Corporate Services 
 
Purpose of the Job: To interact with the customers and provide them with information to address inquiries regarding projects or products and services.
 
Responsibilities (but not limited to the following): 

• Phones are answered promptly in a professional and polite manner 
• Communication is clear accurate and resolved as quickly and efficiently as possible. 
• Departing tenants are properly managed, deposits repaid, and matter is closed on CRM system 
• Customer queries/ complaint data is properly recorded and maintained on the Customer Relationship Management System 
• Compliance is maintained with all JOSHCO systems (performance management, HR, Finance, Stakeholder information, Property management, Communications, reporting etc.) 
• Answer all calls according to JOSHCO standards 
• Collect customer information and analyze customer needs make recommendations and refer to relevant department 
• Prepare monthly reports by collecting and analyzing all matters 
• Contribute to team effort by accomplishing related results as stipulated in Service Level Agreements as and when needed 
• Attract potential customers by answering product and service questions, suggesting information about other products and services available. 
• Maintains customer records by updating register on the CRM module. 
• Conduct Credit checks for potential tenants 
• Resolve product or customer problems by: clarifying the customer's complaint. 
• Determining the cause of the problem. 
• Selecting and explaining the best solution to solve the problem. 
• Expediting correction or adjustment. 
• Record every interaction with customers and potential customers in the CRM module on Property Management System 

 
Minimum job Requirements, interested applicants must be in possession of: 

• Grade 12 or equivalent qualification at NQF Level 4 with a minimum of 120 credits 
• A Certificate in Call Centre/Reception or Office Administration will be an added advantage 
• 2 or more years’ experience in a Call Centre environment 
• Experience in MDA property management system is highly advantageous 
• Ability to communicate in English (both written and verbal). Fluent in at least 2 African languages 
• Experience in social housing environment would be advantageous 

 
 
Application Procedure: 
Please take note that only online applications will be considered. Applicants are advised to use Google Chrome when applying for JOSHCO positions. Please apply by using the following link below, by either copying the link onto browser or click on the link: https://share-eu1.hsforms.com/1xidHaVHXTPOlEpb_xibv4Qew554
 
JOSHCO is an equal opportunity and affirmative action employer, and all appointments will be made in accordance with the Company’s Employment Equity Plan to promote its representivity (race, gender, and disability). Correspondence will only be limited to shortlisted candidates and applicants who have not been contacted within 6 weeks should consider their applications unsuccessful. JOSHCO reserves the right not to make an appointment. 
 
The Closing Date: 01 December 2023.
 
Executive Directors: Mr. Bongani Radebe (Acting CEO & ED), Ms. Nontobeko Ndimande (CFO & ED), Mr. Themba Mathibe (COO), Ms. Sesupo Bridgette Mbonambi (Chairperson & NED), Ms. Madonna Rangaka (Acting Company Secretary), Mr. Ingle Jnr Singh (NED), Mr. Henry Jerry Markus (NED), Mr. Tabane Manene (NED), Mr. Andre Smith (NED), Mr. Simon Clarke (NED), Ms. Jacelyn Scott (NED), Ms. Yolandi Erasmus (NED), Mr. Jacques Watson (NED), Mr. Simon Masemola (NED), Mr. Terry Tselane (NED), Ms. Simphiwe Mnisi (NED) Mr. Shane Makhate Nqakalatsane 
Registration Number: 2003/008063/30



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The Johannesburg Social Housing Company SOC Limited (JOSHCO) mandate is to develop and manage affordable rental housing for the lower market as an integral part of efforts to eradicate the housing backlog of the City of Johannesburg. JOSHCO is a registered Social Housing Institution and is accredited by the Social Housing Regulatory Authority (SHRA). 
 
We invite suitably qualified and experienced persons to apply for the following vacant position. ( Those who applied previously need to re- apply) 
 
OFFICE ATTENDANT X4 
Employment Status : Permanent 
Department : Corporate Services 
 
Purpose of the Job: This position is responsible to provide cleaning services and assist with general administrative duties. Buildings and physical assets must be clean and presentable and consumables available to meet catering requirements. 
 
Responsibilities (but not limited to the following): 
Ensure that the bathrooms have sufficient toilet paper, soap and paper towels. 
Ensure the toilets are cleaned are sanitized at regular intervals 
Mirrors, windowsills etc. are cleaned daily 
Ensure that the kitchens and bathrooms are always clean and tidy by inspecting these areas every two hours. 
Checking and removing dirty dishes from offices. 
Ensure that the offices are vacuumed as per the cleaning roster. 
Keeping accurate records of the availability of the boardrooms. 
Responding to requests for refreshments in boardrooms for meetings in advance • Ensure boardrooms are neat and tidy before a meeting. 
Check in during meetings to clear any dirty dishes and replenish any water and other items as needed. 
Ensure that the kitchen is stocked and replenished with necessary consumables. 
Keeping control of and ensure safekeeping of all stock, cutlery, and crockery. 
Maintaining an inventory of kitchen utensils and crockery as well as of office supplies. 
 
Minimum job Requirements, interested applicants must be in possession of: 

• Grade 10 
• Grade 12 and certificate in Health and safety will be advantageous. 
• Certificate in hygiene and cleaning will be advantageous. 
• One (1) year experience in a position of providing cleaning services with knowledge of domestic/corporate cleaning procedures, having knowledge of how to work with harsh cleaning chemicals. 

 
Skills and competencies- The ideal applicant must possess the following skills and competencies: 

• Generic skills: Verbal communication, Conflict management, Excellent interpersonal skills, Deadline driven, Customer service, Listening skills, Drive and integrity ,Planning, organising and prioritizing, 
• Technical Knowledge and Skills: Basic knowledge of computers, General administrative duties. 
• Attributes: Emotional Intelligence, Interpersonal Skills, Assertiveness, Attention to detail, Adaptability, Flexibility, Situational Sensitivity. 

 
 
Application Procedure: 
Please take note that only online applications will be considered. Applicants are advised to use Google Chrome when applying for JOSHCO positions. Please apply by using the following link below, by either copying the link onto browser or click on the link:  https://share-eu1.hsforms.com/1muG_gowzTJ65pRSO-us3jQew554
JOSHCO is an equal opportunity and affirmative action employer, and all appointments will be made in accordance with the Company’s Employment Equity Plan to promote its representivity (race, gender, and disability). Correspondence will only be limited to shortlisted candidates and applicants who have not been contacted within 6 weeks should consider their applications unsuccessful. JOSHCO reserves the right not to make an appointment. 
 
The Closing Date: 01 December 2023.
 
Executive Directors: Mr. Bongani Radebe (Acting CEO & ED), Ms. Nontobeko Ndimande (CFO & ED), Mr. Themba Mathibe (COO), Ms. Sesupo Bridgette Mbonambi (Chairperson & NED), Ms. Madonna Rangaka (Acting Company Secretary), Mr. Ingle Jnr Singh (NED), Mr. Henry Jerry Markus (NED), Mr. Tabane Manene (NED), Mr. Andre Smith (NED), Mr. Simon Clarke (NED), Ms. Jacelyn Scott (NED), Ms. Yolandi Erasmus (NED), Mr. Jacques Watson (NED), Mr. Simon Masemola (NED), Mr. Terry Tselane (NED), Ms. Simphiwe Mnisi (NED) Mr. Shane Makhate Nqakalatsane 
Registration Number: 2003/008063/30

INTERNAL AND EXTERNAL ADVERTISEMENT 
 
The Johannesburg Social Housing Company SOC Limited (JOSHCO) mandate is to develop and manage affordable rental housing for the lower market as an integral part of efforts to eradicate the housing backlog of the City of Johannesburg. JOSHCO is a registered Social Housing Institution and is accredited by the Social Housing Regulatory Authority (SHRA). 
 
JOSHCO invites suitably qualified and experienced persons to apply for the following vacant position. 
 
ADMINISTRATOR
Employment Status : Permanent 
Department : Office of the Chief Operations Officer 
Purpose of the Job: To handle information produced and received, irrespective of the medium in which it has been received. 
 
Responsibilities (but not limited to the following): 

• Supports programme managers by overseeing administrative tasks and communicates with project and client stakeholders. 
• Coordinates project status reports, action reports, and task schedules; Compiles agenda and minutes. 
• Executes project management administrative tasks. 
• Prepares and manages project management documents. 
• Ensures all project documentation meets all governance and audit standards to mitigate project risk. 
• Ensures reports and documents are stored in the appropriate database. 
• Schedules stakeholder meetings, documenting, and communication on instruction of the Programme Manager and Senior Project Manager. 
• Consolidates status reports received from project managers and stakeholders. 
• Schedules stakeholder meetings and facilitates communication between the project managers and stakeholders throughout the project life cycle. 
• Manages project management documents such as: status reports, task delivery reports, and action reports, as directed by the project manager. 

 
Minimum job Requirements, interested applicants must be in possession of: 

• Grade 12 or equivalent at NQF level 4 with at least 120 credits 
• Computer Literacy in MS Office 
• A relevant post matric qualification in Operations Management, Project management and business administration would be advantageous 
• At least 1 years’ experience in office administration, project management, operations management or similar environment. 
• General Management Skills: Communication, Facilitation, Conflict Management, Customer Service, Relationship Management, Teamwork. 
• Technical Knowledge and Skills: Health and Safety Legislation, Classification of filling system, Document Management. 
• Attributes: Emotional control, Persuasion, Assertiveness, Interpersonal Skills, Attention to detail, Adaptability and Flexibility, Situational sensitivity 

 
 
Application Procedure: 
Please take note that only online applications will be considered. Applicants are advised to use Google chrome when applying for JOSHCO positions. Please apply by using the following link below, by either copying the link onto browser or click on the link: https://share-eu1.hsforms.com/1IrMlotdzTUyWT5HLrWui3Qew554
 
JOSHCO is an equal opportunity and affirmative action employer, and all appointments will be made in accordance with the Company’s Employment Equity Plan to promote its representivity (race, gender, and disability). Correspondence will only be limited to shortlisted candidates and applicants who have not been contacted within 6 weeks should consider their applications unsuccessful. JOSHCO reserves the right not to make an appointment. 
 
The Closing Date for Applications is 30 November 2023.
 
Executive Directors: Mr. Bongani Radebe (Acting CEO & ED), Ms. Nontobeko Ndimande (CFO & ED), Mr. Themba Mathibe (COO), Ms. Sesupo Bridgette Mbonambi (Chairperson & NED), Ms. Madonna Rangaka (Acting Company Secretary), Mr. Ingle Jnr Singh (NED), Mr. Henry Jerry Markus (NED), Mr. Tabane Manene (NED), Mr. Andre Smith (NED), Mr. Simon Clarke (NED), Ms. Jacelyn Scott (NED), Ms. Yolandi Erasmus (NED), Mr. Jacques Watson (NED), Mr. Simon Masemola (NED), Mr. Terry Tselane (NED), Ms. Simphiwe Mnisi (NED) Mr. Shane Makhate Nqakalatsane 
Registration Number: 2003/008063/30