JOBURG MARKET – NETWORK SUPPORT OFFICER

 
DUTIES AND RESPONSIBILITIES
Attend to service desk requests from IT end users. Test hardware and network changes according to documented test plan. Provide feedback on test failures. Undertake and manage the rollout of successful changes to networks. Undertake and manage the change control process with respect to IT systems and networks Update current system documentation after rollout of system changes. Manage work of contracted services Liaise with Infrastructure & Facilities regarding power and infrastructure matters. Ensure corporate asset policies are adhered to in terms of all IT hardware. Ensure all system backups are successful and available for all systems. Manage tape backup storage with service provider. Participate in all business continuity and IT disaster recovery exercises. Manage warranty service packs and liaise with service providers regarding servers. Ensure enforcement of performance by 3rd party contractors in line with service level agreement. Ensure warranty and service provider information is readily available (IT asset management). Ensure that all tasks are recorded accurately on the helpdesk system to the extent that the system forms an audit trail of tasks assigned. Provide feedback updates to system regarding Installed Base. Ensure system backups are performed and test same. Perform miscellaneous job-related duties as assigned.