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ITHALA DEVELOPMENT FINANCE CORPORATION
 
IT OPERATIONS MANAGER: D4
INFORMATION TECHNOLOGY DEPARTMENT
ITHALA SOC LIMITED
DURBAN HEAD OFFICE
REFERENCE NUMBER: SM20035
 
Responsible for the overall IT Client Engagement, Support and Administration process. Including the Support of all Applications on both premise and cloud based technologies, across Ithala SOC.
 
 Provide 1st Line Support for all IT related calls logged 
 Management of all Access Requests 
 User Configuration and Management for new and existing users (AD Management 
 Management of the Support Pipeline 
 User/Business Communication & Internal Client Engagement 
 Implement and Manage IT Support & Operational Processes 
 Implement and Manage the Microsoft Azure and O365 Stack into the organisation 
 1st Line Support for all Applications, Systems on Premise and Cloud Platforms 
 Implement and Manage Microsoft Exchange 
 Implement and Manage Microsoft Azure, Components and Users 
 Microsoft O365, Azure and all on Premise and Cloud Application Administration 
 Implement and Manage Microsoft Active Directory 
 All Business Applications: Management & Administration 
 Systems Monitoring 
 Network Monitoring 
 Environment Monitoring 
 Asset Monitoring 
 Assist with Application Testing 
 Define and Manage Service Catalogue 
 3rd Party Management for Issues Logged to resolution 
 Daily, Weekly and Monthly Reporting 
 Define and Manage SLAs (External) 
 Define and Manage SLAs (Group) 
 Define and Manage SLAs (Internal) 
 Vendor Management 
 License Management 
 Governance 
 Policy Management 
 Infrastructure Change Control 
 Processes Management 
 Disaster Recovery 
 Implement and Manage a Disaster Recovery Plan for the Business 
 Documentation of all Key Processes and Policies 
 Manage the rollout of Application Changes and required support 
 Establish and maintain appropriate departmental/divisional structure. 
 Ensure that each employee has an up-to-date Job Portfolio and that they fully understand the content. 
 Identify in consultation with the employee what their training needs are. 
 Compile a development programme with the employee and ensure this is managed on a monthly basis. 
 Collaborate with employee to ensure appropriate performance goals are determined 
 Formally assess employee performance and provide feedback promptly. 
 Manage unacceptable performance appropriately. 
 Timeously and effectively, communicate Management decisions to all employees. 
 Monitor the adherence to policies and procedures. 
 Manage and anticipate the peaks and lows in work. 
 Provide input on policy and procedure enhancement. 
 Provide realistic input in the compilation and revision of annual targets. 
 Ensure and manage a continuous climate of Service Excellence 
 
The following minimum requirements must be met in order to be considered for this position: 
 Relevant Information Technology or Engineering Degree 
 Minimum of 7 years’ experience in a similar environment and at management level
 Must be a Microsoft Certified Systems Engineer 
 Must have Cloud Computing Experience 
 Must have Enterprise Wide Support Services / Team 
 Must have worked a minimum of five (5) years in the Banking or Financial Sector
 Must have experience in managing enterprise wide applications 
 Exposure to budget composition and management 
 Must have experience in Vendor SLA Management and Software Licensing (preferably Microsoft)
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ITHALA EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT 
 
CLOSING DATE: 29 JULY 2020 
 
INTERESTED APPLICANTS MUST FORWARD A DETAILED CV, CERTIFIED COPIES OF QUALIFICATIONS AND IDENTITY DOCUMENT BY E-MAIL TO HR_Recruitment1@ithala.co.za
 
KINDLY ALSO INCLUDE A MOTIVATION OF HOW YOU MEET EACH OF THE ENTRY REQUIREMENTS LISTED ABOVE AND QUOTE THE REFERENCE NUMBER FOR THE POSITION. 
 
PLEASE NOTE: 
 LATE APPLICATIONS AND APPLICATIONS WITH NO REFERENCE NUMBER WILL NOT BE CONSIDERED. 
 E-MAIL USERS ARE REQUESTED TO SET THE DELIVERY OPTION ON BOTH “RETURN RECEIPT” AND “CONFIRM DELIVERY”. 
 CORRESPONDENCE WILL BE LIMITED TO SHORT-LISTED CANDIDATES. ALL SHORT-LISTED APPLICANTS WILL BE SUBJECTED TO ASSESSMENTS, REFERENCE AND CREDIT CHECKS. IF YOU HAVE NOT BEEN CONTACTED WITHIN 1 MONTH OF CLOSING DATE OF THE ADVERTISEMENT, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.