ITHALA DEVELOPMENT FINANCE CORPORATION – HEAD: BUSINESS OPERATIONS

 Drive automation of enterprise digital wide environment and data digitization including securities and custody management. 
 Location of the banking facilities/channels based on catchment areas and modernisation of the delivery channels. 
​ Design of work ergonomics and fit for purpose jobs and robust remote and online work environment aligned to the COVID 19. 
 Operations control to mitigate operational losses, inefficiencies and wastage including revenue leakage, safety and health working standards. 
 Business processing quality control and reliability for service availability for clients according the agreed standards i.e. uptime of channels. 
 Performance management of systems and process re-engineering, and execution internal and external SLA with third-parties. 
 Annual pricing of business activities based on recovering cost to serve/capital allocated and eradication of revenue leakages. 
 Accurate regulatory reporting through applicable BA returns. 
 Manage an in-house Supply Chain Management logistics and systems adhering to PFMA and Treasury regulations and all logistics infrastructure including property and premises management and Group security. 
 Project management through execution and control. 
 Apply sound and benchmarked corporate governance practices in the business operation. 
 Manage financial resources including the budget expenditure for the operations division. 
 Manage management information and compile relevant reports to governance structures. 
 Develop strategic inputs and monitor their related implementation to the business. 
 Develop a people strategy that resonate with the organisational aspirational culture. 
 
REQUIRED MINIMUM QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES 
FORMAL EDUCATION: 
 A post graduate degree in commerce or finance. 
 A Master’s degree in business, commerce, economics or strategy will be advantageous.
 
EXPERIENCE
 10 years of financial services experience. 
 Must possess 3 to 5 years of Retail Banking Operations experience with at least 5 years in a senior management role. 
 Have strong experience and understanding of Retail Banking operations. 
 In-depth understanding of information technology as it applies to business operations. 
 Have knowledge and experience of the project management discipline, product research and development and monitoring and evaluation. 
 Have experience of stakeholder management and building buy-in strategy and business cases and be able to operate at C-Suite Level within the Bank. 
 Have knowledge and experience of developing and implementing new products. 
 Possess the experience of appointing and directing consultants/external resources as and when required. 

 
FUNCTIONAL COMPETENCIES 
 Possess strong knowledge of the retail banking business and branch distribution, and its full range of retail banking products. 
 Proven success in leading and driving the process improvement agendas with solid results. 
 A strong team leader and team player, with excellent communication skills. 
 Have strong analytical skills within a solution-orientated focus. 
 Have a collaborative and delivery focused leadership style. 
 Have a network within the South African banking sector. 
 Have the ability to apply business process approach in decision making. 
 The ability to communicate effectively at all levels, ensuring understanding, trust, buy-in and from the various parties. 
 Have financial acumen. 
 Computer Literacy. 
 Ability to work independently. 
 Must be goal-driven. 
 Approachable, innovative and dependable. 
 Possess good interpersonal skills. 
 Have great self-management skills 
 Must possess persuasiveness and influential skills. 
 Systems and Process thinking is essential. 
 
BEHAVIOURAL ATTRIBUTES 
 Tenacity 
 Attention to detail and goal attainment. 
 Professionalism 
 Maturity and the ability to represent the organization favourably. 
 Integrity 
 High energy, passion and drive to succeed. 
 Results-orientation 
 Actively works at achieving goals; self-starting rather than passively accepting. 
 Flexibility 
 Ability to adapt. 
 Customer/ Client Focus 
 Build and maintain relationships, networks and contacts to obtain goals expressing predominant concern for servicing the needs of customers and displaying reliability. 
 Interpersonal Communication 
 Ability to give and receive information, views and opinions in a manner 
 appropriate to the audience and thereby influence others and the 
 ability to advance communication. 
 Creativity and Innovation 
 Develop new ideas and suggest new approaches and solutions to 
 enhance a quality service delivery. 
 Leadership 
 Capture the essence of effective leaders and translate it into measurable behaviours through adaptability; building partnerships; coaching/developing others/mentoring; continuous learning; facilitating change; people management; quality commitment/work standards; resource Management; result focus and accountability; risk taking; strategic leadership and work management.
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ITHALA EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT 
 
CLOSING DATE: 10 NOVEMBER 2020 
 
INTERESTED APPLICANTS MUST FORWARD A DETAILED CV, CERTIFIED COPIES OF QUALIFICATIONS AND IDENTITY DOCUMENT BY E-MAIL TO HR_Recruitment6@ithala.co.za
KINDLY ALSO INCLUDE A MOTIVATION OF HOW YOU MEET EACH OF THE ENTRY REQUIREMENTS LISTED ABOVE AND QUOTE THE REFERENCE NUMBER FOR THE POSITION. 
 
PLEASE NOTE: 
 LATE APPLICATIONS AND APPLICATIONS WITH NO REFERENCE NUMBER WILL NOT BE CONSIDERED. 
 E-MAIL USERS ARE REQUESTED TO SET THE DELIVERY OPTION ON BOTH “RETURN RECEIPT” AND “CONFIRM DELIVERY” 
 CORRESPONDENCE WILL BE LIMITED TO SHORT-LISTED CANDIDATES. ALL SHORT-LISTED APPLICANTS WILL BE SUBJECTED TO ASSESSMENTS, REFERENCE AND CREDIT CHECKS. IF YOU HAVE NOT BEEN CONTACTED WITHIN 1 MONTH OF CLOSING DATE OF THE ADVERTISEMENT, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.