INSURANCE SECTOR EDUCATION AND TRAINING (INSETA) VACANCIES

INSURANCE SECTOR EDUCATION AND TRAINING (INSETA)

CUSTOMER RELATIONSHIP MANAGEMENT SPECIALIST (INSETA 38)

Overview
Reference: INSETA 38
Salary: ZAR/month
Job Location: - South Africa -- Johannesburg Metro -- Johannesburg -- Illovo
Job Type: Permanent

Closing date: 20 Aug 2023 23:59

PURPOSE OF THE JOB
Coordination of marketing support activities and the management of the INSETA CRM system.

KEY PERFORMANCE AREAS - OUTPUTS

Support the stakeholder specialist and manager in overseeing the department's operations.
Assist to see all ventures through to completion and evaluate their success using various metrics on the CRM software.
Responsible for ensuring that stakeholder complaints are captured on the SRM system.
Plan advertising and promotional campaigns for products or services on a variety of media (social, print, etc.)
Assist to develop intelligence from the CRM system that could aid in strategic decision-making.
Liaise with stakeholders and vendors to promote the success of activities and enhance the company's presence.
Conduct market research to identify opportunities for promotion and growth.
Collaborate with internal stakeholders in ensuring that various support tickets are closed and resolved within stipulated SLAs.
Prepare content for the publication of marketing material and oversee distribution.
Contribute in the implementation of marketing strategies
Organize and attend marketing activities or events to raise brand awareness
Collaborate with the specialist and manager in preparing budgets and monitoring expenses

REQUIRED QUALIFICATIONS AND EXPERIENCE
Qualifications

Minimum Requirement: NQF Level 6
Diploma or equivalent relevant equivalent qualification in Marketing and or Customer Relationship Management

Experience

Minimum Requirement: Minimum of 3 years experience in a Customer Relationship or services position.

REQUIRED KNOWLEDGE AND SKILLS
Knowledge

Customer Services Management
Communications
Social media platforms
Stakeholder relations
CRM software
Data analysis

Skills

Minimum Requirement: Attention to detail, ability to work under pressure, and meet deadlines.
Excellent Customer Services
Report writing
Speaking
Writing
Worked on a CRM software
Advanced computer skills include power point presentation and a high level of written and verbal communication.
Social skills

INSETA is an equal opportunity employer and preference will be afforded to designated candidates in line with the approved Employment Equity Plan.

Only online applications will be considered. Attach the application letter supported by your CV and copies of qualifications, with the position you are applying for clearly stated.

Closing date: 20 August 2023

NB: Applications of people living with Disabilities will be given preference.
INSETA reserves the right not to make an appointment.
No late applications will be accepted.

PLEASE APPLY HERE

EXECUTIVE MANAGER - CORPORATE SERVICES (INSETA 37)

Overview
Reference: INSETA 37
Salary: ZAR/month
Job Location: - South Africa -- Johannesburg Metro -- Johannesburg -- Illovo
Job Type: Contract

Closing date: 20 Aug 2023 23:59

PURPOSE OF THE JOB
The Executive Manager for Corporate Services provides strategic leadership in the division and advocate for a high performance culture through leading Human Resource Division, Information Technology, Stakeholder Relations, legal services (outsourced) and Corporate Governance.

Key Performance Areas
Corporate Services Strategy
Organisational Culture and Change Management
Human Resource Management
Information Technology Management
Legal Services
Corporate Governance

Outputs

Work with Executive Leadership Team under the direction of the CEO to define, develop and implement organisational strategy and business plans that align with the vision, mission, and values of INSETA.
Develop a comprehensive Corporate Service Plan that enables a high-performance organisational culture.
Oversee the development of policies, procedures and practices that are aligned to efficiency, quality and resource management.
Oversee the implementation of the organisational performance and drive the culture of accountability.
Oversee the development and implementation of all divisional policies, procedures and processes.
Participate actively in the strategic planning process and provide inputs in the key planning documents, strategies and plans of INSETA.
Oversee the preparation and submission of all compliance reports to various governance structures as well as other reports for external stakeholders.
Oversee the management of all divisions within Corporate Services and ensure that performance standards are maintained at high levels.
Oversee the compliance with internal and external audits and provide guidance on document management as well as implementation of audit action plan.
Ensure that the organisation has a sound legal framework to address contracts, legal and performance matters.
Support the CEO in the creation of a safe working environment through proper resource planning and employee health and wellness.
Oversee the development of divisional strategic and operational risks and ensure implementation of mitigating actions.
Develop, support and build a strong team to support the organisational objectives of INSETA.
Develop strategies for building and maintain a strong organisational brand across the skills landscape.

REQUIRED QUALIFICATIONS AND EXPERIENCE
Qualifications
1. Honours Degree in Business management / Administration or related.
2. Masters degree is an added advantage

Experience
Ten (10) Years Experience at Senior Management level preferably in a public sector.
1. A clear understanding of fundamental workings in the HR, IT, Legal, Stakeholder Relations and other transversal operations will be a key success factor in this role.
2. Understanding of the performance management framework and target driven methodologies.
3. Proven experience for managing allocated budgets.
4. Experience getting the best of your team and inspiring employees to self-develop and perform at their optimal best.
5. Proven experience as an Executive Manager or similar executive role.
6. A strong understanding of setting and managing performance standards.
7. Experience in formulating, approving and presenting departmental Opex and Capex budget.
8. Proven experience in developing strategic planning documents and translating them into operational plans and reporting on progress implementation as and when required.
9. Proven knowledge of managing risks, audit processes, compliance and reporting.

REQUIRED KNOWLEDGE, SKILLS AND CHARACTER TRAITS

Knowledge

Knowledge, understanding and practical application of the role of a business strategy.
Knowledge, understanding and practical application of Basic Conditions of Employment Act, 1997.
Knowledge, understanding and practical application of human resources and industrial relation principles and legislation.
Knowledge, understanding and practical application into the relationship between strategic human resource planning and an organisation strategic planning.
Knowledge, understanding and practical application of ethical, cultural and legal issues in marketing communication.
Knowledge, understanding and practical application of the South African Legal framework.
Knowledge, understanding and practical application of the basic principles of public administration and management
Knowledge, understanding and practical application of the Public Finance Management Act (PMFA) and related Treasury Regulations.

Skills

Communication skills
Interpersonal skills
Change management skills
Problem Solving Skills
Decision Making Skills
Negotiation Skills
Management accounting skills
General management skills
Project management skills
Leadership skills
Organizational conflict resolution skills

Character Traits

Accountable
Assertive
Confident
Authoritative
Leadership
Honest
Committed
Positive
Results driven
Prompt
Focused
Determined
Results oriented

INSETA is an equal opportunity employer and preference will be afforded to designated candidates in line with the approved Employment Equity Plan.
Only online applications will be considered. Attach the application letter supported by your CV and copies of qualifications, with the position you are applying for clearly stated.

Closing date: 20 August 2023

NB: Applications of people living with Disabilities will be given preference.
INSETA reserves the right not to make an appointment.
No late applications will be accepted.

PLEASE APPLY HERE

ETQA CERTIFICATION SPECIALIST (INSETA 35)

Overview
Reference: INSETA 35
Salary: ZAR/month
Job Location: - South Africa -- Johannesburg Metro -- Johannesburg -- Illovo
Job Type: Permanent

Closing date: 20 Aug 2023 23:59

PURPOSE OF THE JOB
Responsible to provide Specialist support to the ETQA Division to ensure that all learner records are accurate, and achievements are quality assured on the Management Information System (MIS) in accordance to laid down policies and procedures.

Responsible for the Verification Process (Quality assurance of Learner Achievements) of training provision to ensure the meeting of the INSETA’s and QCTO standards and requirements.

Ensuring the continuous tracking, follow up and closure of all certification and verification related issues as per business process.

KEY PERFORMANCE AREAS - OUTPUTS

Responsible for the Certification Approval Process 30%

Update and maintain the Management Information System (MIS).
Evaluate and review captured Learner Achievement Information on the MIS.
Report on recorded Learner Achievements.
Analyse and report on QA Process as recorded.
Oversee certification administrative processes.
Log certification related issues with the IT Helpdesk.
Helpdesk feedback is addressed, and feedback issued to internal /external stakeholders.

Reporting 15%

Ensure the continuous tracking, follow up and closure of all certification and verification related issues as per business process.
Coordinate reporting related to Annual Performance Plan (APP) targets in consultation with respective colleagues.
Ensure that all required ETQA information is recorded and is 100% audit ready.
Report and provide information as required by the DHET, QCTO, SAQA, Internal and or External Auditors.
Identify and report any potential operational risks to the ETQA Manager.

Manage Verification Process 25%

Develop and implement design processes and tools to be applied in the verification process.
Oversee MIS processes for quality and adherence to standards.
Support verifiers during the implementation of the verification process.
Train and support providers regarding verification process implementation.
Review verification reports and recommend corrective action as needed.

Stakeholder Engagement 20%

Ensure the technical resolution for provider and learner queries.
Receive queries from relevant stakeholders via email, telephone calls and walk ins.
Resolve the queries which need not be escalated.
Escalate queries which are more complex to the ETQA Manager for resolution.
Once feedback is received back from Manager, reply with a response
Log specific issues with the IT Helpdesk.
Helpdesk feedback is addressed and feedback issued to internal /external stakeholders
Evaluate and review verification process outcomes and address any enquires which may apply.
Engage with ETQA Administrators to ensure the promotion of the learner approval (QA) process.
Represent the ETQA at stakeholder workshops as and when required.
Develop, evaluate and review ETQA policies, procedures, guidelines and process templates.
Up skill and build training provider capacity on the processes and procedures applicable to the service provision.

People Management 10%

Train and develop individual staff members in line with business process.

REQUIRED QUALIFICATIONS AND EXPERIENCE
Qualifications

Minimum Requirement: National Diploma (NQF Level 6) Qualification in Education and Training and Development (ETD) related field / Public Management
Assessor and Moderator Certificate
Preferred Requirement: National Diploma (NQF Level 6) Qualification in Information Technology / Computer Science

Experience

Minimum Requirement: 3 Years of Education, Training & Development or related administrative experience.
Preferred Requirement: The above experience within the Seta/Public Sector environment.

REQUIRED KNOWLEDGE AND SKILLS
Knowledge
Minimum Requirement:

Knowledge of sector regulation and compliance
Understanding of SETA Constitution
Skills Development Act, 1998, (Act No 97 of 1998) as amended. National Qualifications Framework Act, (Act 67 of 2008) as amended.
SAQA’s Criteria and Guidelines for Providers (2001).
ETQA Regulations no.1127 (1998).
SAQA’s National Policy and Criteria for Designing and Implementing Assessment for NQF Qualifications and Part- Qualifications and Professional Designations in South Africa.
Protection of Personal Information Act, Act 4 of 2013
Preferred Requirement: Regulation Compliance
Understanding/knowledge of relevant South African legislation including PFMA

Skills

Minimum Requirement: Attention to detail, ability to work under pressure and meet deadlines under challenging circumstances , above average written and communication skills, reporting writing, customer service orientation , MS Excel Intermediate, relationship management and analytical thinking ability
Preferred Requirement: High levels of stressful working conditions and working long hours.

INSETA is an equal opportunity employer and preference will be afforded to designated candidates in line with the approved Employment Equity Plan.
Only online applications will be considered. Attach the application letter supported by your CV and copies of qualifications, with the position you are applying for clearly stated.

Closing date: 20 August 2023

NB: Applications of people living with Disabilities will be given preference.
INSETA reserves the right not to make an appointment.
No late applications will be accepted.

PLEASE APPLY HERE

RISK OFFICER (INSETA 34)

Overview
Reference: INSETA 34
Salary: ZAR/month
Job Location: - South Africa -- Johannesburg Metro -- Johannesburg -- Illovo
Job Type: Permanent

Closing date: 20 Aug 2023 23:59

PURPOSE OF THE JOB
The successful candidate will be responsible for supporting the implementation of risk management, compliance, ethics, and fraud prevention strategies within the organisation. Assist in the implementation of a Risk Management Framework as well as embedding risk management practices within the organisation. Facilitation of the risk identification and assessment processes.  The incumbent will be assisting in developing processes to monitor the implementation of risk action plans and the development of reports for the relevant structures.

Key Performance Areas
Outputs
Participate in the development of the Risk Management Framework.  Implementation of the Risk Management Implementation Plan; Facilitating the identification, assessment, management and monitoring of organisational risks, Update and manage the organisation’s risk registers. Tracking and communicating the status of the implementation of mitigation plans. Assist management in ensuring that appropriate control measures are introduced to address matters raised in audit findings Support the establishment of a risk management culture in the organisation including advocacy. Support the development and monitoring of compliance risk management plans, the Fraud Prevention plan, and Business Continuity Plan. Analyse information and Prepare reports.

REQUIRED QUALIFICATIONS AND EXPERIENCE

Qualifications

Bachelor’s degree or equivalent in Risk Management, Accounting, Auditing, or related field

Experience

A minimum of 3 years’ experience in Risk Management, Compliance, Fraud Prevention or Auditing
Knowledge of legislations governing SETAs is advantageous;
Registration with the Institute of Risk Management South Africa as a risk practitioner or studying towards this qualification.

REQUIRED KNOWLEDGE AND SKILLS

Knowledge

Knowledge of COSO, King IV and ISO31000.
Good understanding of Enterprise risk management principles.
Expertise in Risk identification, assessment, mitigation and monitoring of risks.
Relevant compliance standards and regulations.
Auditing principles
Knowledge and understanding of Ethics and Fraud Prevention.
Knowledge and understanding of Business Continuity Management
Awareness of the SETA landscape.

Skills

Attention to detail, ability to work under pressure and meet deadlines.
Good computer skills including Excel and PowerPoint.
Strong communication both verbal and written.
Risk facilitation skills.
Good analytical, problem-solving skills.
Good interpersonal and listening skills.

INSETA is an equal opportunity employer and preference will be afforded to designated candidates in line with the approved Employment Equity Plan.

Only online applications will be considered. Attach the application letter supported by your CV and copies of qualifications, with the position you are applying for clearly stated.

Closing date: 20 August 2023

NB: Applications of people living with Disabilities will be given preference.

INSETA reserves the right not to make an appointment.

No late applications will be accepted.

PLEASE APPLY HERE

PROJECT SPECIALIST: STRATEGIC PROJECTS (INSETA 33)

Overview
Reference: INSETA 33
Salary: ZAR/month
Job Location: - South Africa -- Johannesburg Metro -- Johannesburg -- Illovo
Job Type: Permanent

Closing date: 20 Aug 2023 23:59

PURPOSE OF THE JOB
The key purpose of this role is to facilitate the successful implementation of the INSETA strategy to deliver the required learning and skills outcomes for stakeholder impact and return on investment. The role will support delivery against the targets and projects assigned to the Strategic Learning Programmes Manager

KEY PERFORMANCE AREAS - OUTPUTS

Facilitate Learning Programme Innovation, Delivery and Policy Implementation 20%

Develop Terms of Reference for procurement through the SCM tender process.
Participate in bid committees as required.
Develop and implement guidelines for learning programmes.
Conduct research related to pilot programmes and extension of scope of existing programmes.
Provide input into the Discretionary Grant funding policy & procedure updates and implementation.
Provide input into the Standard Operating Procedure for strategic projects updates and implementation
Develop criteria for selection of project beneficiaries in line with transformation targets, INSETA policy, strategy and Strategic Learning programmes requirements and priorities.
Progress reporting on Strategic Learning programs on a monthly quarterly and annual basis as per requirements
Fulfil statutory requirements linked to programmes.
Adapt procedures to meet programme implementation requirements.
Monitor implementation of deliverables with stakeholders per program.
Check supporting documents and evidence against requirements.
Represent Strategic Learning Programmes Team at meetings and stakeholder events as required.

Contract Management 20 %

Draft contracts and learning program agreements that clearly outline deliverables, set timelines and develop a payment schedule.
Coordinate the signing of contracts and on-boarding of all project beneficiaries, project resources and service providers.
Ensure the performance and compliance of all project beneficiaries and service providers is in line with contractual requirements and INSETA performance stipulations.
Ensure the processing of project beneficiaries and providers payments are in line with the INSETA policy and procedures.
Ensure Project tranche payments are checked for full evidence of each deliverable and compliance with INSETA policy and procedures.
Coordinate that all required documentation to track contract progress is received by the defined deadlines.
Monitor contract end dates and progress on deliverables.
Make recommendations on contract termination and extension at contract end.
Manage and address non-performance with all beneficiaries, setting performance improvement targets and monitoring compliance.
Track commitments and reconcile. Draft monthly commitment schedule for Strategic Learning Programmes for submission to Learning Manager
Monthly report to Learning Manager on status of each project.
Ensure alignment of Strategic Learning Project start and end dates with INSETA PMO records.
Ad-hoc reports on contracts as required
Draft funding agreements and ensure signatures are obtained from all signatories.
Customer Relationship Management: Resolve stakeholder queries and complaints within defined timeframes in a manner that maintains the stakeholder satisfaction and builds healthy relationships.
Represent INSETA in a professional manner telephonically, in meetings and in other forums as required. Engage with stakeholders on a regular basis and as per project requirements.

Finance and Budgeting 20%

Provide input to the Compilation of the managed projects Budget
Upon appointment as a DG committee member, participate in DG recommendation committee meetings.
Monitor of actual expenditure vs budget
Monitor the Finance dashboard as per the spend allocations to the projects
Recommend for Approval of project payments in line with the DG funding policy and PMFA

Corporate Governance and Reporting 10%

Adhere to the internal and external (DHET SLA and APP) INSETA Governance requirements by providing required documents and evidence of targets reported to the AG and IA Representatives as required during audits.
Respond to any Audit findings and implement mitigation actions where required
Monitor internal performance against targeted objectives as per the APP and report on deviations.
Ensure delivery and utilisation of applicable systems and information provision in line with SLA’s and INSETA expectations
Attend and report on outcomes from committees (Steering Committees, Specialist Forum, DG Evaluation, BSC and BEC)

Stakeholder Expectation Management 10%

Represent Learning Programmes on first contact including responding to communication professionally and building professional and supportive relationships with stakeholders that engage on a regular basis as required
Build influential relationships with stakeholders to support effective and efficient processing of INSETA requirements in the Sector (Employers, Other SETAs, DHET, and other professional bodies)
Resolve stakeholder queries and complaints in a manner that maintains the stakeholder relationships within the defined timeframes

Project Management 10%

Identify proposed learning programmes and projects in line with learning programme priorities and submit recommendations for approval
Brief project beneficiaries on project and programme delivery objectives, reporting requirements and required outputs
Set up project tracking tools and reports and implement with beneficiaries
Track project progress and resolve challenges as required
Coordinate and report on specific Project close outs
Prepare and present project status reports

General Administration 10%

Day to day management of project related mailboxes and responding to correspondence.
Oversee all the Admin project dashboards and develop templates to ease administration where required.
Ensure all administration deliverables are met.
Capture data, follow up with stakeholders and service providers for source data and ensure that SETMIS reporting requirements are met for the team on a quarterly and annual basis.
Assist in compiling ad hoc reports as required by the INSETA Executives
Monitor the project finances and report on project spend against project commitments.
Liaison with finance to ensure alignment of information on commitments and on expenditure against project budgets.
Align project information with Reporting Division records.
Conduct scoping sessions and project reviews.
Train administrative staff and ensure accuracy of processing.
Ensure that stakeholders in a portfolio are attended to when the administrator assigned to the portfolio is on leave.
Validation of evidence for portfolio assigned and sampling of 25% of evidence per quarter from portfolios assigned to administrators to ensure adherence to INSETA requirements per Technical Indicator Descriptors (TiDs)
Conduct site visits as required.
Draft Project Change Notes for any project changes.
Support INSETA Strategic Learning Division Team as required

REQUIRED QUALIFICATIONS AND EXPERIENCE

Qualifications

Minimum Requirement: A relevant qualification (NQF Level 6) in Project Management, Learning and Development, Education, Commerce or another relevant area or similar is required.
Preferred Requirement: NQF 7 qualification in a similar field would be preferable

Experience

A minimum of 3 years relevant SETA Grant Administration and Skills Development experience is required plus
A minimum of 2 year’s hands-on Project Management experience, with proven success.
Preferred Requirement: Insurance Industry experience and
2 years Supervisory experience
Ideal – Strong IT background to manage large volumes of learner data on a spreadsheet with built in formulas.
Basic business writing and reporting skills.
Basic financial management (reconciling of invoices etc).
Computer Literacy (Excellent application of MS Word, MS Excel, MS PowerPoint). Internet / Email, Windows explorer as well as the ability to learn the INSETA’s Project
Management System and Skills System, Learner Management System
Knowledge and understanding of the PFMA, National Treasury and related legislation governing the SETA environment.

REQUIRED KNOWLEDGE AND SKILLS

Knowledge

Minimum Requirement: Knowledge and understanding of the PFMA and NT regulations
Preferred Requirement: Knowledge and understanding of the appropriate legislative and regulatory frameworks. (PPPFA, BBBEE etc.)
Project Management
Financial planning and budgeting
Knowledge of the legislation that impacts the Insurance industry, key role players and professional bodies and associations.

Skills

Attention to detail.
Ability to work on multiple projects simultaneously.
Able to work under pressure and meet deadline under challenging circumstances.
Tolerance for ambiguity
Action orientation, innovation, and creativity
Analysis and problem-solving skills.
Conflict resolution and resilience
Assertive within the audit framework

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