INDUSTRIAL DEVELOPMENT CORPORATION (IDC) VACANCIES

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MANAGER: PRE-INVESTMENT BUSINESS SUPPORT
Job number IDC00429
Job Grade M Band
Closing date 11-Dec-2024
 
Synopsis
To ensure the appropriate and timeous implementation of pre-investment business support interventions for qualifying transactions to enhance their investment readiness; and manage the relevant stakeholder relationships within an enterprise development ecosystem
 
Job Description
Financial/Shareholder Returns
Development of annual business plans and formulation and implementation of strategies to execute the role of the department.
To review the necessary reports to senior management, various committees and Board, as required.
Support Pre-Investment Business Support Specialists, Strategic Business Units (SBUs) and other relevant stakeholders in their credit submissions to IDC approval authorities by providing input into credit reports, including considerations and recommendations.
Coordinate and engage consultants from the approved Business Support Programme panel of service providers to implement interventions, monitor their work, track intervention progress through consultants’ progress reports, ensure their invoices are duly paid, evaluate their performance and assess the impact of their intervention.
Internal/Operational Processes
Operational line management of direct reports made up of a team of Pre-Investment Business Support Specialists, Administrators and Contractors (where applicable) responsible for specific deliverables; and oversee their engagement and deliverables with internal and external stakeholders.
Utilise own and expert knowledge, experience, multi-dimensional understanding and application of best practices to guide the team in the fulfilment of its roles.
Manage and review key pre-investment business support processes and procedures on a regular basis.
Oversee direct report performance contracting and performance monitoring and measurement as well as provide ongoing coaching and mentoring to the team.
Coordinate the Pre-Investment Business Support Specialists with the screening of requests for Pre-Investment Business Support to determine whether they fit within the mandate of the Pre-Investment Business Support Programme.
Coordinate the business diagnosis along with the relevant SBU to assess clients’ pre-investment business support needs, challenges, problems and opportunities.
Oversee the drafting and implementation of pre-investment business support interventions according to the approved terms of reference.
Ensure that accurate and up-to-date information on pre-investment business support clients are completed on the SAP pipeline.
Proactively identify improvements to the internal pre-investment business support control systems and procedures.
Customer Focus & Stakeholder Management
Liaise with the SBUs and other stakeholders about pre-investment business support requirements and design an adequate programme to address the identified needs.
Facilitate the engagements between the Pre-Investment Business Support Specialists and the relevant stakeholders to achieve team and corporate targets.
Market pre-investment business support products and services to internal stakeholders and to clients.
 
Qualification and Experience
QUALIFICATIONS
Minimum qualification: relevant Post Graduate Degree or equivalent qualification.
MBA or other Masters degree would be an advantage
KNOWLEDGE AND EXPERIENCE REQUIREMENTS:
Proven relevant experience (8 to10 years) – deal making and business development
Track record in business diagnosis, management consulting and business plan development
Experience in Project Management
Experience in providing/managing training, mentoring and coaching interventions, especially for SMEs
Strong ability to manage, lead and motivate a team of professionals
Experience in Strategy formulation and implementation will a benefit
 
Job Requirements
Leadership Competencies
Resilience
Decisiveness in Execution
People Engagement
Communication and Engagement
Diverse Stakeholder Management
Teamwork
Innovation
Change leadership
Strategic Thinking
Business Mind Set
 
Technical/Functional Competencies
Strong relationship skills and ability to collaborate with stakeholders
Advanced analytical Skills
Financial acumen
Business Development
Risk identification and mitigation
Customer insights and focus
Planning and organising
Strategic solution generation
 
Behavioral Competencies
Negotiation skills
Relationship building and networking
Communication and influence
Ability to work effectively under time pressure
High level of emotional intelligence and ability to manage own workload and provide support and leadership to the team
 
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SENIOR PLANT AND EQUIPMENT VALUER
Job number IDC00431
Job Grade M Band
Closing date 11-Dec-2024
 
Synopsis
To independently assess and provide expect advise on the estimated new replacement cost, open market, forced sale and other values of physical assets (plant, equipment and machinery) in order to ensure that physical assets, including those considered for and / or taken for collateral, are properly valued
 
Job Description
Independently conducting own assessments and valuations of plant, equipment and machinery, cognizant of all value forming factors in line with professional guidelines and reporting standards and providing expect advice on:

• The appropriateness and reasonability of the Client’s anticipated capital expenditure on plant, equipment and machinery in order to validate against the applicable industry norms.
• The functional, economic, physical obsolescence, etc of plant, equipment and machinery including the impact and implications thereof on the IDC’s physical collateral register.
• The forecast of total and remaining economic life and value of plant, equipment and machinery including the impact and implications thereof on the IDC’s physical collateral.
• The variance between the Client’s and own independently determined estimated capital expenditure costings, envisaged process improvements, etc, including making recommendations for adherence to industry norms and best practices.
• The appropriateness of the envisaged plant and equipment installation strategy, methodology, programme and deliverables against set programme milestones.
• The risks inherent in the clients’ plant and equipment projects including making recommendations for risk mitigation
• The validity and accuracy of reviewed valuation reports of the physical assets prepared by others.
• The required continuous improvement on the department’s process, procedures, templates, etc.
• To maintain relevant records and relations in support of expertise, expert knowledge.
• Report writing and presentations at internal and external
• Manage effective interaction with SBUs and Departments.
• Maintain and enhance current knowledge and awareness of valuation and other effective practices.
• Contribute to planning, co-ordination and management of team
• Review external valuation reports, conduct internal peer reviews and guide instillation of a culture of best practice.
• Provide expert advice and guidance to SBU’s, Departments, Business Partners, IDC Executive and Board.
• Build and maintain influential relationships with stakeholders (internal and external) to create, promote and maintain good professional
• Support the formation and implementation of the strategic objectives and operational plans of the unit, and the presentation thereof to key decision making stakeholders within the Corporation.
• Foster a culture consistent with the Corporation’s values

 
Qualification and Experience
QUALIFICATION REQUIREMENTS
Bachelor’s degree or N.Dip in Engineering or NQF6 or equivalent
Registered Professional Engineer with the Engineering Council of South Africa (ECSA), Member of Royal Institution of Chartered Surveyors (RICS),
American Society Appraiser (ASA) Registration – ME201, ME 203 – Advanced topics and case studies will be an advantage.
 
KNOWLEDGE AND EXPERIENCE REQUIREMENTS

• 8 – 10 years' experience in plant, machinery and equipment appraisal
• Ability to interpret International Valuation Standards (IVS)
• Comprehensive understanding of project execution
• Work experience in mechanical / industrial engineering and/or financial services industry will be an advantage

 
Job Requirements
TECHNICAL/FUNCTIONAL COMPETENCIES

• Analysis and interpretation
• Analytical and problem solving
• Planning and Organising
• Communication skills (written and verbal)
• Report writing skills
• Results and solutions oriented

 
BEHAVIOURAL COMPETENCIES

• Presentation and communication skills
• Relationship building and networking
• Ability to multitask and thrive under work pressure
• Ability to collaborate and influence various stakeholders and teams

 
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SENIOR SPECIALIST: PRE-INVESTMENT BUSINESS SUPPORT
Job number IDC00430
Job Grade M Band
Closing date 11-Dec-2024
 
Synopsis
To ensure that pre-investment business support services are delivered to qualifying transactions to enhance their business case and readiness for funding, in collaboration with the relevant Strategic Business Units (SBUs) and stakeholders. The job also entail the management of service providers’ deliverables according to the approved terms of references.
 
Job Description
Screen requests for pre-investment business support to determine whether they fit within the mandate of the Pre-Investment Business Support department.
Conduct business diagnosis along with the relevant SBU to assess clients’ pre-investment business support needs, challenges and opportunities.
Analyse and synthesise findings and develop Terms of Reference, including intervention solutions to support transactions for increased bankability.
Provide expert advice to Dealmakers during due diligence investigations on matters pertaining to pre-investment business support.
Support SBUs and other relevant stakeholders in their credit submissions to IDC approval authorities by providing input into credit reports (including considerations and recommendations) and motivating for approval of the appropriate pre-investment business support budget.
Engage consultants from the approved Business Support Programme panel of service providers to implement interventions, monitor their work, track intervention progress through consultants’ progress reports, ensure their invoices are duly paid, evaluate their performance and assess the impact of their interventions. This function includes ensuring that action plans, reports and invoices are timeously processed, consultants are effectively engaged and that consultants do not exceed the approved budget.
Develop bespoke interventions as and when required.
Market pre-investment business support products and services to internal stakeholders and to clients.
Proactively identify improvements to the internal pre-investment business support control systems and procedures.
Provide input to the improvement of pre-investment business support product offerings
 
Qualification and Experience
QUALIFICATIONS: (Formal qualifications)
Minimum qualification: relevant Post Graduate Degree or equivalent qualification.
MBA or other Master's degree would be an advantage.
KNOWLEDGE AND EXPERIENCE REQUIREMENTS: (Formal qualifications, knowledge, type and length of experience and skills required to perform the job competently)
8 to10 years relevant experience, preferably deal making
Track record in business diagnosis
Management consulting and business plan development Experience in Project Management
 
Job Requirements
TECHNICAL/FUNCTIONAL COMPETENCIES
Financial acumen
Risk identification and mitigation
Investment/Portfolio Management
Stakeholder Management and customer focus
Planning and organising
Report writing skills
 
BEHAVIOURAL COMPETENCIES
Presentation and communication skills
Negotiation skills
Relationship Building and Networking skills
Persuading and Influencing skills
Coaching and Mentoring
Leading and Co-ordinating
 
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ASSOCIATE-GROWTH CATALYST
Job number IDC00425
Job Grade P-Band
Closing date 08-Dec-2024
 
Job Description
To implement and maintain portfolio management of the equity market portfolios,
obtaining the most value through the development and implementation of value creation plans and relationship building, to achieve sustained growth and maximized profitability for the business partner which will result in the IDC partaking in the benefit realization.
 
Qualification and Experience
Qualifications:

• BCom Accounting or BEng / BSc with exposure to finance
• Post-graduate degree or qualification will be an added advantage

Knowledge and Experience:

• The candidate should at least have 5-8 years of relevant experience in post investment monitoring or portfolio management.
• 5 years’ experience in a private equity environment will be an added advantage.
• Experience working in Portfolio Management environment for a commercial bank
• Experience working in a high-level collaborative environment
• Ability to manage multiple competing priorities while building effective relationships
• Thorough understanding of developing Value Creation activities
• Extremely organized and persistent, with drive and determination to achieve goals
• Experience in due diligence, drawdowns and exit process of investments is essential
• Financial modelling essential
• Prior experience in the Agro or Manufacturing sectors will be an added advantage.

 
Roles and Responsibilities

• Post investment and portfolio monitoring and management of allocated portfolio of complex and technical business partners.
• Working closely with business partners in identify areas for growth and value creation crafting and monitoring the implementation of the value creation plans of the investee companies
• Conduct regular business partner reviews including client visits and assigning of risk rating, and risk staging to business partners
• Periodically conduct fair values of equity investments and impairment reviews in
  accordance with the approved IDC guidelines and policies on allocated portfolio of complex, technical and high value business partners.
• In collaboration with the business partner management team, define KPI’s and design dashboards to collect data for progress monitoring of such KPI’s.
• Frequent collection of data for monitoring of VC Plans and reformulating the strategic initiatives if / when required.
• Build sound relationships with business partner management teams through regular visits to business partners.
• Ensure value creation plans are crafted to generate revenue growth and contain and manage costs in order to improve EBIT.
• Proactively identify early warning signals and initiate appropriate intervention
  processes where necessary, exercising step-in rights early to limit potential losses.
• Provide non-financial value add to business partners through access to connections and resources, providing market insights and proprietary insights required to assist the Business Partner to grow – opportunity to utilize the services of Capability Sourcing in such instances.
• Monitor strategic initiative through data insights, dashboards and reports to identify deviations from agreed plans and take appropriate action.
• Collaborate with Business Units to obtain expert insights relative to specific Business Partner sectors.
• To ensure maximizing of the IDC value and limiting losses by being considerate of eventual exiting of investments where relevant
• Assisting with IDC cashflow management (including input of timeous collections
  encompassing accurate forecasting of collections measured against actual
  performance);
• Implement and manage a process for forecasting Business Partner dividend
  payments and future projections and variants on dividend income to determine
  contribution to IDC funding.
• Obtain/Research and analyze market, industry and financial reviews to gain insights and trends to identify growth opportunities and areas of concern.
• Ensure that all necessary amendments to contracts during the life span of the
  business partner are adequately executed.
• Monitor and timeously report on undrawn facilities on the allocated portfolio of
  business partners.
• Ensure that all exits processes i.e. early settlement, IRR and other calculations and release of security on allocated portfolio of business partners are properly executed.
• Promptly monitor all payments due to IDC including interest, capital, dividends, fees etc. on allocated portfolio of business partners.
• Analyze financial information from allocated business partners on a regular basis and assess the need for initiating intervention based on the analysis

• Work closely with the management teams of the investee companies to ensure that the business partners under management are profitable.
• Monitor and evaluate that proper governance structures exist and are being applied
• Work collaboratively with members of the IDC teams to ensure that the investee
  companies under management achieve their stated targets and forecasts.
• Prepare portfolio reports as and when required on the portfolios under management
• Working closely with Senior Associates and Manager obtaining guidance and
  technical insights
• Collaborate with Business Units to obtain insights to sector specialties and provide
  service where required.

 
Job Requirements
TECHNICAL COMPETENCIES
• Value Creation Planning
• Portfolio Management
• Analytical/Diagnostic Skills
• Financial modelling
• Business/Commercial Acumen
• Client Insights & Focus
• Formulating strategies and concepts
• Report writing Skills
• Project Management Skills
• Problem Solving
• Creating & Innovating
 
BEHAVIOURAL COMPETENCIES
• Communication Skills
• Coping with Pressures and Setbacks
• Negotiating & Influencing
• Deciding and Initiating.
• Stakeholder Management
• Planning and Organizing
• Credible Activist
 
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RECOVERIES, BUSINESS RESCUE AND INSOLVENCIES (RBI) SPECIALIST
Job number IDC00426
Job Grade P-Band
Closing date 08-Dec-2024
 
Job Description
To assess clients in distress, review restructuring/settlement proposals from clients and provide suitable restructuring and repayment profiles, review financial statements/management accounts and provide advice to the team regarding financial position of the clients and financial ability to commit to restructured repayment arrangements, manage clients in distress for purposes of making recoveries. 
 
Qualification and Experience
Qualifications:

• The incumbent must have commercial qualifications e.g., BCom with post graduate degree: MBA / MBL/CFA

Knowledge and Experience:

• At least 5-7 years’ experience in a Restructuring environment - businesses experiencing distress.
• Exposure to business rescue matters.
• Exposure to legal agreements or litigation for purpose of recoveries.
• Exposure to various collaterals.
• Exposure to credit committees in financial institutions, Preferably DFI’s.

 
Roles and Responsibilities

• Review and consider settlement/restructuring proposals from clients and formulate the most efficient and suitable restructuring and repayment arrangements for the client in distress.
• Support the other team members in negotiating settlement/restructuring proposals with clients.
• Prepare reports to relevant committees on the reasonability and feasibility of settlement or restructuring proposals of IDC client’s facilities which are in arrears.
• Carry out Business reviews and conduct site visits.
• Ensure that IDC’s collateral is maintained or improved for purposes of maximizing IDC’s recovery,
• Play a credit risk support role to other team members in providing financial advice or analysis of client’s financial statement or management accounts in submission reports to committees.
• Review legal agreements from a financial and credit risk perspective.
• Manage and monitor clients in distress.

 
Job Requirements
TECHNICAL COMPETENCIES
• Problem Solving
• Business acumen
• Report writing Skills
• Project Management Skills
• Communication & Influence
• Analytical Skills
• Formulating strategies and concepts.
• Assess both the operational and financial viability of businesses
• Strong financial modelling/analysis skills
 
BEHAVIOURAL COMPETENCIES
• Coping with Pressures and Setbacks
• Conflict Management
• Persuading and influencing
• Planning and Organizing
• Communication Skills
• Interpersonal Skills
• Deciding and Initiating
• Self-motivated and self-driven skills
 
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CONSOLIDATION IFRS SPECIALIST
Job number IDC00432
Job Grade M Band
Closing date 07-Dec-2024
 
Job Description
The purpose of the role is to act as a subject matter expert for the consolidation, period close reporting and intercompany accounting functions for IDC company and group in compliance with IFRS, regulatory requirements and IDC policies.
The Consolidation IFRS Specialist is responsible for activities related to period end, consolidation, and intercompany accounting. The specialist needs to ensure standardisation of consolidation reporting processes, policies, procedures across the group; timely and accurate preparation of consolidated monthly, quarterly, and annual financial results; and implementation and maintenance of appropriate consolidation financial reporting systems.
 
Qualification and Experience
Qualifications
Bachelor’s degree in finance /accounting or equivalent CA(SA) - Mandatory
Experience:
•10 Years’ experience in finance or finance operations related roles.
•5 - 8 Years’ experience in performing Group Consolidations function of a large company.
•Experience in a managerial position (preferable).
•Experience in accounting for complex consolidations in a multinational environment.
•Industry experience from financial services/Lending/Banking would be advantageous.
•Good understanding of the functioning of the SAP system and consolidation systems.
•Strong IFRS 10 and IAS 28 experience required.
•Understanding of financial analysis and the ability to prepare management reports.
•Sound financial Excel Modelling Skills, Microsoft Office inclusive of Word and PowerPoint
•Proficient in Microsoft Excel and Word.
 
Roles and Responsibilities
•Review and guide the group financial reporting processes.
•Design and implement group wide reporting controls and templates required for the execution of financial consolidation.
•Preparation of the group consolidation in compliance with the group reporting policies, procedures, and templates.
•Continuously provide input into the improvement of the group reporting policies, procedures, templates and the efficiency of the consolidation preparation processes.
• Perform the group consolidation for monthly, quarterly, and annual financial performance.
• Process the relevant approved year-end adjustments key to the consolidation performance.
• Manage the overall process for the preparation and consolidation of monthly, quarterly, and annual financial results.
• In liaison with Client Support and Growth (CSG), identify and maintain a record of investments that meet the requirements of consolidation.
• Implement controls to ensure that the list of investments to be consolidated is complete at any point in time on the consolidation platform.
• Monthly review and reconciliation of ZPR (SAP client depository) to ensure alignment of the investments list across the various business areas, i.e., completeness and accuracy to the trial balance.
• In liaison with Technical Finance, ensure the accuracy of the classification and measurement of the investments.
• Responsibility for the development and update of intercompany policies and procedures.
• Define and identify the nature of intercompany transactions and account types specific to the IDC reporting environment for intercompany transaction elimination purposes.
• Ensure the group consolidation process is in compliance with IFRS requirements.
• Keep abreast of latest developments in IFRS and integrate these into group accounting policies and procedures.
• Prepare monthly, quarterly, and annual internal consolidation financial reports to key IDC committees.
• Participate, provide input and support in the audit preparation process and during the performance of the external audit.
• Support the financial reporting team with the preparation of any internal financial reports, as applicable.
• Contribute to the preparation of external financial reports to external stakeholders.
• Assist with ad-hoc Financial Management department initiatives and projects.
•Create and maintain a good relationship with internal and external stakeholders.
•Provide coaching and training to the financial reporting team as and when necessary.
•Support and drive Innovation of the IDC group consolidation process.
•Participation in key meetings as per nomination.
 
Job Requirements
FUNCTIONAL KNOWLEDGE

• Financial Consolidation
• Consolidation systems
• Financial accounting
• Period end & Closing
• IFRS (International Financial Reporting Standards)
• JSE Listing Requirements
• Corporate Governance – King IV

 
BEHAVIOURAL COMPETENCIES

• Deadline driven and attention to detail
• Good Communication Skills and a hands-on approach
• Good Interpersonal Skills
• Coping with Pressures and tight deadlines
• Conflict resolution skills
• Negotiating and influencing
• Presentation Skills
• Decision Making Skills

 
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INDUSTRY DEVELOPMENT PLANNER
Job number IDC00428
Job Grade M Band
Closing date 06-Dec-2024
 
Job Description

• To formulate and support the implementation of IDC industry development strategies towards the achievement of industry development goals.
• To develop and maintain relevant stakeholder relations (internal and external) at all levels, including engagement with relevant government bodies to influence sector-specific policies, regulations, incentives, etc.
• Position IDC as a “thought-leader” within sustainable industrial development and identify areas of opportunities within value chains, including linkages, synergies and adjacencies between sectors.
• In collaboration with SBUs and R&I, inform industries of the future so as to optimally plan for impact and sustainability
• Define implementation plan to progress towards desired future state, including immediate and emerging priorities
• Actively workshop and collaborate across SBUs and teams to influence thinking in order to optimise delivery of plans

 
Qualification and Experience
Qualification

• Minimum qualification: relevant commercial or technical Honours Degree or equivalent qualification.
• MBA or Master’s would be an advantage.

Knowledge & Skills

• 8-10 years’ industry experience, including strategy development &  implementation
• Sound knowledge and practical understanding of: -
  • global industries and value chains
  • global markets
  • technology landscape
  • regulatory landscape and alternative frameworks
  • economic policy
  • future trends (local and global)
  • emerging industries
• Good networks within industry in both private and public space
• Experience in coaching and mentoring of team members

 
Roles and Responsibilities
Internal /Operational Processes

• Lead the formulation of industry road maps and identify short term (immediate), medium term (emerging) and long term (imagined) priorities
• Together with SBUs or Projects develop clear, tangible implementation plans for sector development following consultation with relevant internal and external stakeholders.
• Compile analytical frameworks for sectors
• Provide future industry insights to SBU and Projects Head to influence the SBU’s short-medium term industry development strategies
• Monitor / review actual vs anticipated developmental trajectory of industries and subsectors and take corrective measures (revision of strategies / focus areas / action plans) as required.
• Lead or participate in industry development Steering Committees / Forums to inform industry development initiatives
• Ongoing engagement with Ops and Support Units to ensure that industry development strategies are optimally executed and  updated / refined where strategies prove to not yield the desired   
• Identification and management of risks relating to industry development strategies
• Provide value-adding input and guidance to the Client Support & Growth teams and to the SBUs to ensure that investee companies are contributing to overall industry development goals
• Participate in ad hoc and unscheduled strategic interventions required to address challenges / priorities in the sector or the IDC

Customer Focus & Stakeholder Management

• Actively engage relevant industry stakeholders and participate and represent the IDC in industry forums (internal and external) to :
• influence the goals, objectives, activities and initiatives of such forums (and participating parties) to ensure that the IDC’s ultimate industry development goals are achieved
• learn from industry stakeholders / parties participating in industry
• create a conducive environment for the development / growth of industries and/or their subsectors
• Clearly articulate and communicate the industry / sector-specific strategies within the IDC and the larger external stakeholder group, eg through publication of articles, speeches at conferences, social media presence;
• Ensure service excellence.

Learning, Leadership & People Growth

• Contribute towards the development of competencies and knowledge of industries within the organisation.
• Coaching and Mentoring of peers
• Keep up to date with latest industry developments (conferences, sector forums, literature reviews and internal IDC engagement)
• Participate and lead knowledge sharing in the team and cross functional

 
Job Requirements
TECHNICAL/FUNCTIONAL COMPETENCIES

• Industry Development & Execution mind-set
• Micro and macro-economic thinking
• Forward & strategic thinking
• Stakeholder Management
• Strategic planning and directing
• Innovative mindset

 
BEHAVIOURAL COMPETENCIES

• Presentation and communication skills
• Negotiation skills
• Relationship building and Networking skills
• Persuading and Influencing skills
• Coaching and Mentoring
• Leading and Co-ordinating
• Ability to work effectively within teams

 
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​IT SERVICE DESK TECHNICIAN II (AUDIO & VISUAL TECH)
Job number IDC00367
Job Grade P-Band
Closing date 06-Dec-2024
 
Job Description

• Provides 1st and 2nd level IT support across the organisation by applying a Customer First culture.
• To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs
• Resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service desk technicians and customers.
• Coordinating all audio-visual events internally and externally which include being responsible for the setting up, operating, and coordinating of audio-visual requirements at such event/s
• Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions
• To provide live streaming for events and the post-production of these events, cutting and edit of videos from different video sources, recording meetings and presentations with video cameras, maintenance, and repair of equipment used to enhance live events, such as microphones, lighting, and sound mixing equipment and, video recorders.
• Provide assistance to the Senior IT Service Desk Technician and ensures the service delivery is upheld in their absence.
• Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.

 
Qualification and Experience
QUALIFICATIONS

• BSc/BA in IT/Computer Science/ Information Technology or Computer Science/ IT Engineering.
• Microsoft certifications will be beneficial.

 
KNOWLEDGE AND EXPERIENCE 

• Minimum of 5 to 8 years’ experience in an IT Service Desk environment that runs Microsoft Software and Applications.
• Tech savvy with working knowledge of office automation products, databases and remote control
• Must have reasonable experience in communication, audio visual conferencing systems.
  Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Must be knowledgeable about Service Desk systems and IT tools
• Customer-oriented and cool-tempered
• Experienced in operational characteristics and techniques used in, live sound 
  equipment, and live stream and A/V programs.
• Proven ability to use digital/ analog audio mixing software for video and sound 
  editing and various digital signage solutions
• Experience with live streaming technologies: eg:- OBS Studios, Restream, Zoom, or MS Teams is advantageous

 
Roles and Responsibilities

• Provides 1st and 2nd level support to customers via the IT Service Help Desk including Audio Visual requirements.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Run A/V, Live stream equipment using multiple Media Source
• Provide input into reviewing and development of policies, for approval by Manager, based on collection of knowledge and processes.
• Plan, organize, and implement the maintenance and operation of performance-related equipment at the various venues, including lights and lighting consoles, sound equipment, video projector, cameras, microphones, Digital Audio Processors, speakers, special effects equipment, rigging system, IT equipment, Livestreaming and other
• Operate as a back up to the Senior Service Desk Technician with the administration of user identity: rest password, account expiry, group access, name change
• Manage suppliers on assigned projects from obtaining a quote to production readiness. Manage Audio Visual assets and maintain accurate records
• Assist with the collection of information required for the preparation of all endpoint IT equipment insurance claims.
• Support the Senior Service Desk technician in providing exceptional client service to all IDC recipients of mobile telephonic (cellular phones) hardware facilities during high workloads and in their absence.
• Install, assess, troubleshoot, maintain, and upgrade computers, and all other endpoint devices such as cell phones and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Receive and record tickets raised by users through emails, telephones, or in-person, as the single point-of-contact and priorities according to severity.
• Create appropriate support documentation on resolution of logs in a bid to help all users quickly by troubleshooting the problems.
• Determine the best solution, research if required, based on the issue and details provided by customers.
• Recognise when process is deviating from acceptable standards and implement routine solutions to return to the required procedures and standards
• Walk the customer through the problem-solving process
• Consistently demonstrate a positive and professional attitude and collaborate with peer groups to obtain cooperation.
• Direct unresolved issues to the next level of support within the relevant IT Teams but keep ownership. 
• Provide accurate information on IT products, services, and assets.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and recommend possible improvements on procedures.
• Relay feedback or recommendations by customers to the appropriate internal team and follow up throughout the whole process
• Collaborate with IDC employees to develop and understand their AV requirements, which focuses on improving the productivity within Unified Communications.
• Planning, designing, and implementing Multimedia Audio Video (AV), Video 
  Teleconferencing (VTC), boardroom VoIP conferencing, and Video Display Systems (VDS), ranging from simple (Monitors) to complex (Video Walls). Work directly with the IDC vendors, contractors, and others throughout the design development and delivery process.
• Responsible for Defining System Requirements (Needs analysis).

•  Provide training and resources for users on the operation of AV systems throughout IDC.
• Perform regional office installations/troubleshooting, engineering, and configuration support as needed.
• Develop (simple to complex) audio-visual system diagrams and schematic drawings.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Identify and suggest possible improvements to procedures.
• Provide input and in working with team members or management on new ideas for improvement or business growth.
• Logging Service desk/ AV Calls on Swift system.
• Oversee the work done by AV vendors on installations and problem resolution.
• Provide guidance on best practices, innovative solutions, and process improvements relating to all AV equipment within the organization.
• Work closely with Conference Services Facilities to support the AV requirements
• Train end-users and draft user guides on how to operate Huddle Rooms Audio Visuals and Video Conference equipment
• Setup of mobile AV Equipment, PA System, and Conference delegation system.
• Utilize proper safety practices and procedures in line with A/V equipment, and ensure all people understand safety.
• Maintain a variety of files and records of equipment and manuals in conjunction with the Technology department.
• Ensure that sufficient spares are stocked to maintain or replace equipment for which responsibility is held, including consumables.
• Assist IDC`s stakeholder Sponsorship Manager & Corporate Affairs in-house with live events such as Auditorium conferences, and "VIP" presentations. utilizing in-house audio and video equipment microphone and speaker systems, projection, and video monitoring, provide all A/V-related functions for in-house events.
• Complete service calls by analyzing requirements, placing the relevant orders for parts, completing installations, and performing acceptance tests.
• Ensure that all service documents and installation actions are completed by submitting forms, reports, logs, and records.
• Adhere to preventative maintenance schedules
• Participate and assist in the planning and execution of all projects related to audio visual services.
• Effective teamwork, self-management, and alignment with company values

 
Job Requirements
TECHNICAL COMPETENCIES

• Adaptability & Agility
• Customer Insight and Focus
• Analytical & Diagnostic Skills
• Solution Generation / Problem Solving
• Listening and Communication Skills
• Stakeholder Management
• Must be knowledgeable about Service Desk systems and IT tool

BEHAVIOURAL COMPETENCIES

• Negotiation & Influencing 
• Planning & Organizing
• Be able to work under pressure
• Communication skills
• Must have good judgement in handling serious customer problems
• Decisive decision making
• Effective communication including verbal feedback
• Excellent rapport with clients
• Proficiency in English
• Excellent communication skills

 
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STRATEGIC INITIATIVES PROJECT MANAGER FOR NECOM DELIVERY
Job number IDC00424
Job Grade P-Band
Closing date 06-Dec-2024
 
Job Description
The IDC wishes to appoint an entrepreneurial and results-driven strategic initiatives Project Manager who will be seconded to the Energy Council. The successful candidate will be responsible to provide technical administrative support to coordinate the multiple layers of meetings and technical deliverables committed through the formation of business Task Teams. The successful candidate should in addition to the required skills and experience for the role demonstrate a clear understanding of the Energy Transition and a passion for a sustainable environment and demonstrate an ability to be agile in the way they work and a maturity in developing trusted relationships. The successful candidate will need to dedicate 20% of the candidate’s time to the IDC.
 
Qualification and Experience

• Bachelor’s degree in applicable field, with MBA, Master’s degree or equivalent preferred.
• Proven leader with collaborative style and ability to build strong relationships and partnerships with key stakeholders.
• 10+ years of experience working in a similar role: private sector or government.
• Demonstrable experience and understanding of the energy sector of South Africa and its developmental agenda.
• Project/ operations management an added advantage

 
Roles and Responsibilities

• Ensure compliance with all governance protocols agreed with NECOM and Eskom.
• Ensure updated reporting for regular feedback meetings with broader Business; NECOM and preparation for the 6-weekly Presidents feedback meeting.
• Support the implementation of administrative procedures, reporting structures and operational controls.
• Assist in compiling initiative concept notes and reports for submission to NECOM for approval.
• Collaborate with and take instructions from Business committee workstream leads.
• Manage the output of NECOM workstreams and drive the implementation.
• Promote policy positions on behalf of the Council and its members.
• Able to work on a hybrid basis; with the ability to travel to on-site location e.g. Power Stations, Eskom etc.
• Act as the technical authority on behalf of the Council
• Manage junior staff to deliver quality administration
• Build strong and trusted relationships with all stakeholders
• Directly engage and support the Energy Council CEO

Manages Complexity

• Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Plans and Aligns

• Planning and prioritising work to meet commitments aligned with organisational goals.

Optimises Work Processes

• Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Ensures Accountability

• Holding self and others accountable to meet commitments.

Balances Stakeholders

• Anticipating and balancing the needs of multiple stakeholders.

Technical:
Project Management

• Knowledge and skill in project management.

Project Tracking and reporting

• Knowledge and skill in project tracking and reporting.

Activity and Project Coordination

• Knowledge and skill around activity and project coordination.

Assessment

• Knowledge and skill around assessment.

Schedule Work

• Knowledge and skill around scheduling work.

 
Closing date: 30 April 2024
 
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