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INDUSTRIAL DEVELOPMENT CORPORATION (IDC)
 
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MARKETING MANAGER-18 MONTHS FIXED TERM CONTRACT
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IDC is committed to equality, employment equity and diversity. In accordance with the employment equity plan of the IDC and its employment equity goals and targets, preference may be given, but not limited to candidates from underrepresented designated groups.
 
Job number IDC00565
Contract Type Fixed Term Contract (18 months)
Posting End Date 3 Jul 2025
IDC Job Grade P-Band
 
Synopsis
A well-rounded mid-level marketing professional with experience spanning across multiple industries (financial services mandatory), and experience developing Go-To-Market strategies that are segment /sector specific.
Exposure in executing and measuring integrated marketing plans in a multi-channel environment is essential, as well as operating in cross-functional teams.
Developing a digital strategy and its performance standards will be required, along with managing agency partners in the delivery of services. Strong stakeholder management with executive liaison experience is required for day-to-day operations.
 
Job Description
To drive and support the development and execution of a strategic and performance marketing discipline within the Corporation. 
To deliver on the commercial objectives of the Strategic Business Units through Go-To-Market strategies and ensuring an “always-on”digital environment.
Execute engagement strategies that build the IDC brand in the hearts and minds of all its stakeholders across its diverse sectors.
 
Qualification and Experience
  • Relevant BCOM/BA Marketing degree with marketing/strategy/consumer behaviour as majors
  • Five to eight ( 5 -8) years of Financial Services marketing experience required
  • At least five (5) years consumer/services brand marketing experience, at least three years at Brand Manager level
  • Knowledge in project management will be an added advantage
  • Experience in the execution of Go-To-Market plans against a multi-channel strategy
  • Experience in creating and executing digital marketing strategies
  • A demonstrated ability to unpack complex business needs and provide creative solutions that are strategically sound, creative and relevant to the market
  • A minimum of two years people management experience (supervision of direct reports)
  • Experience in compiling and managing budgets
  • Has managed brand trackers and reporting for the business

Roles and Responsibilities
Strategic Marketing Management
Strategy/Planning
  • Creation of annual marketing plans to drive external and internal awareness of Business Units(BUs)
  • Drive the execution of segment strategies to embed and tailor commercial propositions aimed at our priority audience
  • Monitoring and evaluation of marketing initiatives to ensure ROI and impact
  • Develop and implement a digital marketing strategy and ways of work to manage the digital function and deliverables by the agency
  • Execute high quality, data led digital first campaigns that align with the overall marketing strategy to boost sales pipeline and convert leads
  • Day to day partnering with agencies to ensure the quality, timeous and integrated delivery of projects against strategies and briefs
Internal / Operational Processes
  • Rolling out strategy as per the plans, to reflect an integrated marketing approach allowing the IDC brand to live across various segments and media channels
  • Ownership and co-ordination of marketing activities, ensuring that there is integration (partnership where relevant) of the following marketing activities:
- Corporate brand activities
- Public relations
- Regional marketing and communications
- Sector specific activities
- Stakeholder Relations
- Media strategy
- Digital channels
- Events
- Internal communications strategy/plan
- CSI
Insights, Monitoring and Evaluation
  • Development of insights on IDC segments, business lines/products to complement strategic plans
  • Partnering with business strategy, research, monitoring teams where relevant for data and content that feeds into campaigns and collateral
  • Introduce performance marketing standards and industry trackers that compliment current function, baseline data and ways of work
  • Producing reports to monitor results and evaluation of activities as project/activity evaluation (post campaign reporting)

Customer Focus & Stakeholder Management
  • Build and maintain influential relationships with strategic internal and external stakeholders
  • Retain and manage relationships with a wide network of industry specialists and platforms
  • Manage and enhance the levels of service and communication to ensure the provision of client service excellence Financial / Shareholder Returns
  • Contribute to financial and budget management governance standards
  • Compile budgets and track expenditure
  • Manage agency utilisation equitably, in line with budgets and SLAs
  • This includes end-to-end and timeous facilitation of supplier quotes, invoices, memos etc.
Supervisory /leadership input
  • Supervisory role of project teams and agency partners
 
Job Requirements
TECHNICAL/FUNCTIONAL COMPETENCIES
Creative and Innovative
Commercial acumen
Monitoring & Evaluate KPIs for ROI
Initiative-taking problem solver
Report writing skills
Project Management skills
Strong Analytical skills
Planning and Organising skills
Prioritisation skills
 
BEHAVIOURAL COMPETENCIES
Relating and Networking Skills
Negotiating and influencing Skills
Presentation Skills
Excellent Communication Skills
Deciding and Initiating Action Skills
 
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SECRETARY - ADMINISTRATOR
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IDC is committed to equality, employment equity and diversity. In accordance with the employment equity plan of the IDC and its employment equity goals and targets, preference may be given, but not limited to candidates from underrepresented designated groups.
Job number IDC00564
Contract Type Permanent
Posting End Date 3 Jul 2025
Region Gauteng
IDC Job Grade A Band
 
Synopsis
The Industrial Development Corporation is a national development finance institution, set up to promote economic growth and industrial development. Owned by the South African Government, the Corporation's mandate is to be the primary driving force of commercially sustainable industrial development and innovation for the benefit of South Africa and the rest of Africa. 
The core functions of the IDC comprise: developing industrial pathways and master plans together with key stakeholders, driving early-stage project development in priority industrial pathways and providing debt, equity and grant funding to support business partners in priority sectors. Critical assessment of future technologies, assessing impact of and potential for 4IR innovations, understanding and responding to climate change and ensuring focused, sustainable and inclusive development outcomes.
 
Job Description
  • To efficiently provide secretarial and administrative support to the Head of Department and the Procurement Team to achieve the business objectives of the department.
  • To support the Head of Department with planning and coordination of information in order to optimize workflow procedures in the Department.
 
Qualification and Experience
  • A Secretarial or Administration National Diploma or equivalent
  • Qualification in Supply Chain Management will be an added advantage
  • 2-5 Years prior administrative or secretarial experience;
  • Ideal candidate to have procurement or finance background with the ability to administer day-to-day business admin & project management
  • Prior experience in a procurement administrative environment would be an added advantage
  • Understanding and knowledge of the public procurement process would be an added advantage
  • Knowledge and experience of the following systems: MS Word, PowerPoint, Excel, Outlook, SAP, SharePoint and Docupedia
  • Understanding of the SAP system in relation to Purchase Orders and Vendor Creation
  • Ability to think independently/laterally and have a logical approach to problem solving;
  • Good communication skills and a ‘hands-on’ approach are required
  • Displays ethical behavior and maintains personal and professional integrity
  • Ability to operate in a multi-tasking and demanding environment
  • Ability to respond to new demands and evolving requirements within the department
 
Roles and Responsibilities
Administrative Functions:
  • Provide project management support to ensure effective delivery of projects and/or initiatives of the department
  • Assist in the preparation of EXCO and Board reports and ensure timely submission
  • Coordination of all deliverables by the Head and the Management Team
  • Assisting with budget tracking and processing the department’s expenditure and or invoices
  • Provide general administration work including typing reports and presentation slides
  • Assisting with data interpretation/ analysis to ensure effective reporting and presentations
  • Ensure timely preparation for Procurement Committee (PC)
  • Assist the Head in implementing and enforcing policies and procedures
Secretarial Functions:
  • Provide secretarial support to the Head and team members
  • Addressing queries from the team and clients, and providing support and solutions
  • Receive, direct and relay telephone and email messages and follow up with team members to ensure that it has been actioned
  • Manage the Head’s diary
  • Assisting with the planning and execution of departmental events, such as management meetings, team engagement sessions and team-cohesion activities etc
  • Maintain the general filing system and file all correspondence, as well as maintaining electronic filing on Docupedia and the SharePoint
  • Making travel arrangements and processing claims for the Head and team members (as required)
  • Requisition of stationery
  • Facilitate maintenance of office equipment
  • Facilitate the on-boarding of new staff members joining the team
  • Maintain an updated contact list for the department
 
Job Requirements
TECHNICAL/FUNCTIONAL COMPETENCIES
  • Project Management Skills
  • Business Acumen
  • Ability to work effectively under time pressure
  • Problem solving
  • A flair of numbers
  • Data analysis and presentation
 
BEHAVIOURAL COMPETENCIES
  • Relationship building and networking
  • Good Communication Skills ( both written and verbal)
  • Coping with Pressures and Setbacks
  • Proactiveness
  • Planning and organizing skills
  • Attention to Detail
  • Ability to multi-task and thrive under work pressure
 
IDC is committed to equality, employment equity and diversity. In accordance with the employment equity plan of the IDC and its employment equity goals and targets, preference may be given, but not limited to candidates from underrepresented designated groups.
 
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SENIOR DEALMAKER
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IDC is committed to equality, employment equity and diversity. In accordance with the employment equity plan of the IDC and its employment equity goals and targets, preference may be given, but not limited to candidates from underrepresented designated groups.
Job number IDC00521
Contract Type Permanent
Posting End Date 27 Jun 2025
Region Gauteng
IDC Job Grade M Band
 
Synopsis
 
JOB PURPOSE
To evaluate and present applications for funding and structure deals that contribute towards the SBU objectives and industry development goals. This would include performing the complex financial and/or technical and/or marketing due diligence functions across the country, as well as leading a due diligence team and ensuring risk identification and mitigation. It is also required to assist the Regional Manager with the implementation of corporate wide initiatives as and when required.
 
Job Description
MAIN DUTIES AND RESPONSIBILITIES
Financial / Shareholder Returns
  • Evaluate and effectively structure transactions with detailed application of the organizations financing instruments.
  • Ensure financial soundness of all credit submissions.
 
Internal / Operational Processes
  • Evaluate applications for finance (financial, technical and marketing disciplines)
  • Deal structuring - Designing and negotiating the financial and legal relationship between the client and the organization for the specific deal.
  • Risk identification and mitigation
  • Leading of due diligence teams on high value / complex transactions
  • Deal optimization - ensuring that the deal is aligned with the strategic objectives of the unit and will contribute to meeting industry development goals
  • Support the development and implementation of strategies or action plans to drive the SBU’s strategic objectives.
  • Account management function up to first draw
  • Prepare well written and motivated reports for presentation to the relevant Credit and other committees as required.
  • Conduct peer reviews on all due diligence disciplines.
  • Training, mentoring and coaching of Business Analysts and Dealmakers
  • Provide advice to Business Analysts and Dealmakers in the handling of enquiries and applications
Customer Focus & Stakeholder Management
  • To effectively interact with different SBUs and departments in order to fulfil the process requirements related to any specific deal / transaction.
  • Manage and enhance the levels of service and communication to ensure the provision of client service excellence.
  • Build and maintain a strong deal pipeline
  • Proactively drive new business growth in line with specific initiatives that are aligned to the SBU strategy including plan of action in respect of cold calling, presentations, travel plan, entertaining potential clients to extend the reach of the Regional Office resulting in new applications pitched and/or approved by the organization.
Learning, Leadership & People Growth
  • Provide team leadership in transactions during due diligence
  • Manage own development to enhance own competencies
  • Participate in knowledge sharing in the team and cross functional
  • Coaching and mentoring of team members
 
Qualification and Experience
QUALIFICATIONS
  • Minimum qualification: relevant commercial or technical honours degree
  • CA (SA) qualification will be an advantage
 
KNOWLEDGE & EXPERIENCE
  • 8-10 years’ related experience of which 8 years should be in deal assessment as well as closing of transactions (i.e. management of approved deals up to first drawdown, including ensuring timely conclusion of legal agreements).
  • Declared competent in three due diligence disciplines (Marketing, Technical, and Financial)
  • Grounded in all three disciplines
  • Transaction leadership (complex deals)
  • Knowledge in assessing all associated issues in a transaction (Legal, risks, etc.)
  • Experience in peer review
  • Experience in interpretation and analysis of financial statements
  • Knowledge of the market environment and technology landscape
  • Knowledge of financing instruments
  • Understand and review models of proposed financial structures
  • Competent in coaching and mentoring of team members.
 
Roles and Responsibilities
TECHNICAL/FUNCTIONAL COMPETENCIES
  • Financial acumen
  • Risk identification and mitigation
  • Investment/Portfolio Management
  • Stakeholder Management and customer focus
  • Planning and organising
  • Report writing skills
 
BEHAVIOURAL COMPETENCIES
  • Presentation and communication skills
  • Negotiation skills
  • Relationship Building and Networking skills
  • Persuading and Influencing skills
  • Coaching and Mentoring
  • Leading and Co-ordinating
 
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​SENIOR MANAGER – OFFICE OF THE CEO

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IDC is committed to equality, employment equity and diversity. In accordance with the employment equity plan of the IDC and its employment equity goals and targets, preference may be given, but not limited to candidates from underrepresented designated groups.
Job number IDC00562
Contract Type Permanent
Posting End Date 27 Jun 2025
Region Gauteng
IDC Job Grade M Band (Heads and Champions)
 
Synopsis
The Industrial Development Corporation is a national development finance institution, set up to promote economic growth and industrial development. Owned by the South African Government, the Corporation's mandate is to be the primary driving force of commercially sustainable industrial development and innovation for the benefit of South Africa and the rest of Africa.
The core functions of the IDC comprise: developing industrial pathways and master plans together with key stakeholders, driving early-stage project development in priority industrial pathways and providing debt, equity and grant funding to support business partners in priority sectors. Critical assessment of future technologies, assessing impact of and potential for 4IR innovations, understanding and responding to climate change and ensuring focused, sustainable and inclusive development outcomes.
 
Job Description
  • To provide strategic and operational support to the CEO, to ensure successful execution of the Corporation’s strategies and plans
  • Serve as a subject-matter expert, draft reports, presentations and official correspondence
  • Manage the effective flow of information between the Board, Executive Management and the rest of the Corporation
  • Drive collaboration across the Corporation, create systems to streamline activities and timely handling of inquiries within the CEO’s Office
  • Stakeholder engagement and liaison between the CEO and third parties
  • Actively participate in various business forums/platforms and established committees of the Corporation
  • To lead the team in the office of the CEO; promote collaboration and create a high-performance work environment
  • Ensuring adherence to good Corporate Governance and Regulatory requirements
 
Qualification and Experience
  • Post Graduate Qualification in a relevant field (e.g., MBA/MBL, LLB)
  • Project management/change management/specialist qualification to support business improvement will be a distinct advantage
  • Minimum of 10 years’ experience in a business related/specialist field of discipline that would support a role of this nature.
  • Exposure and experience in the operations and client enabling functions (i.e. end to end client value chain) would be a distinct advantage.
  • Experience in and exposure to operating in an office of the CEO will be an added advantage
  • Experience in State Owned Entities and understanding of all applicable legislative and governance principles
  • Candidate must have at least a minimum of 3 years' hands on experience in development finance and an appreciation of the role of the IDC
  • Candidate must have absolute commitment towards the values of the Corporation
  • Ability to manage multiple competing priorities while building effective relationships. Extremely organized and persistent, with drive and determination to achieve goals. An uncompromising level of ethics and integrity
  • Management and leadership experience
  • Well versed and experienced at an expert level in MS Office applications
  • Practical knowledge of SAP will be an added advantage
  • Prior consulting and/or change management experience will be a value add to this role
  • Ability to understand, integrate and manipulate complex sets of facts
  • Basic process improvement environment experience will be an advantage
  • Exemplary self-leadership.
  • Experience working in a high-level collaborative environment
  • Proven track record of effectively interacting with leadership at a Board/Executive/senior management level
  • Ability to work strategically and collaboratively
  • Effective, versatile and action-oriented
  • Excellent communication and presentation ability and skill
 
Roles and Responsibilities
Financial / Shareholder Returns
  • Manage the Divisional (Executive Management) budget and cost centre
  • Process and sign-off expenditure for the Office of the CEO
  • Assist Executives in collating inputs to the annual budgeting process
  • Ensure financial prudence and driving cost containment measures as required across the organization
  • Promote a culture of good Corporate Governance and upholding Regulatory requirements
Internal / Operational Processes
Strategic and Operational Support
  • Act as a sounding board to the CEO on strategic and operational matters
  • Oversee strategic business initiatives, from development to successful execution
  • Draft and review presentations, speeches and briefing notes for the CEO as required
  • Support the CEO with meetings preparation, including reviewing documents to ensure effective decision making and good corporate governance
  • Redirect enquiries and complaints, delegate to relevant divisional executives and ensure timeous resolution
Stakeholder Management, Engagement & Liaison
  • Represent the IDC and the CEO at internal and external forums
  • Serve as a primary point of contact with the Shareholder Ministry, Parliamentary Officer and Portfolio Committee Secretariat
  • Coordinate and manage negotiations with relevant specialist bodies, government institutions, industry associations in support of the corporate mandate
  • Serve as liaison between staff, executives and the CEO, regarding the Corporation’s climate, employee well-being, project updates, proposals, and planning of initiatives
  • Promote culture of accountability, collaboration and innovation.
Strategic Planning and Operational Execution
  • Collaborate closely with the CEO to define strategic priorities and translate them into actionable initiatives
  • Monitor progress and provide regular updates on strategic goals, business KPIs and critical projects and initiatives
  • Drive collaboration across the Corporation and create systems to streamline information flow and timely handling of inquiries within the CEO’s Office
  • Preparation and dissemination of business-critical information ensuring alignment to the corporate mandate
Leadership, People Growth
  • Provide leadership and support to staff within the Office of the CEO
  • Take responsibility for personal development and growth
 
Job Requirements
TECHNICAL/FUNCTIONAL COMPETENCIES
  • Stakeholder Management
  • Strategy Formulation and Implementation capability
  • Strong Business and Financial acumen
  • Analytical, interpretation and problem-solving ability
  • Results and solution orientated
  • Planning and Organizing
  • Monitoring and Evaluation
  • Risk identification and Mitigation
 
BEHAVIOURAL COMPETENCIES
  • Good verbal and written communication skills driven with confidence
  • Excellent interpersonal and coaching skills
  • Ability to always ensure strictest confidentiality
  • Strong negotiation and influencing capability
  • Demonstrated ability to manage multiple tasks
  • Excellent customer relationship skills
  • Ability to follow through with initiatives
  • Ability to motivate and work with teams from diverse cultural backgrounds
  • Sense of urgency and can-do attitude
  • Flexible and able to deal with ambiguity
  • Coaching, advisory and guiding skills
 
IDC is committed to equality, employment equity and diversity. In accordance with the employment equity plan of the IDC and its employment equity goals and targets, preference may be given, but not limited to candidates from underrepresented designated groups.
 
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​OFFICE SUPPORT MANAGER- OFFICE OF THE DE: HUMAN CAPITAL

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IDC is committed to equality, employment equity and diversity. In accordance with the employment equity plan of the IDC and its employment equity goals and targets, preference may be given, but not limited to candidates from underrepresented designated groups.
Job number IDC00529
Contract Type Permanent
Posting End Date 24 Jun 2025
Region Gauteng
IDC Job Grade P-Band
 
Job Description
  • To provide comprehensive and strategic support to the Divisional Executive: Human Capital by providing day-to-day oversight of operational matters and supporting planning and execution of key deliverables
  • To monitor, evaluate and measure the timeous implementation of deliverables across the Division
  • Support the co-ordination and alignment of Human Capital Division activities
    Identify trends for business improvement and risk management purposes
  • To manage and monitor key initiatives/projects within Human Capital
 
Qualification and Experience
QUALIFICATIONS:
  • Minimum qualification: Relevant Degree, Human Resources or similar
  • Project management/ post graduate qualification will be advantageous
 
KNOWLEDGE & EXPERIENCE:
  • The preferred candidate will have a minimum of 5 - 8 years’ experience in Administration or Office Management, preferably in the field of discipline (Human Capital practices)
  • Must have experience to manage and co-ordinate Human Capital related projects
  • Management and leadership experience will be an added advantage
  • Candidate must have an appreciation of the role of the organization and its mandate
  • The candidate must have absolute commitment towards the values of the Corporation.
  • Knowledge and understanding of Human Capital practices and principles
  • Knowledge and understanding of relevant HC legislation (e.g. BCEA) would be desirable
  • Experience working in a high-level collaborative environment
  • Proven track record of effectively interacting with senior management
  • Ability to work strategically and collaboratively across departments
  • Effective, versatile and action-oriented
  • Excellent communication skills
  • Ability to manage multiple competing priorities while building effective relationships
  • Extremely organized and persistent, with drive and determination to achieve goals.
  • Knowledge of Microsoft Word, Advanced Excel and PowerPoint
  • Practical knowledge of SAP will be an added advantage
  • Impeccable interpersonal skills
 
TECHNICAL/FUNCTIONAL COMPETENCIES:
  • Project Management
  • Stakeholder management
  • Analytical and problem solving
  • Results and solution orientated
  • Planning and organizing
  • Monitoring and evaluation
  • Research and analysis
  • Writing and reporting
 
BEHAVIOURAL COMPETENCIES:
  • Verbal and written communication skills
  • Negotiation and influencing capability.
  • Ability to follow through with initiatives.
  • Ability to motivate and work with teams from diverse cultural backgrounds.
  • Sense of urgency and can-do attitude
  • Flexible and able to deal with ambiguity.
  • Delivering results and meeting customer expectations
  • Presenting and communicating information
Roles and Responsibilities
  • To serve as advisor to the Divisional Executive: Human Capital
  • To assume day-to-day responsibility for projects and tasks and coordinate the execution of strategic initiatives
  • To create and maintain cross-departmental relationships to enable leadership success
  • To manage the Divisional Executive: Human Capital’s budget and cost centers.
  • Consolidating reports across units
  • To assist in reporting activities and preparing comparative reports
  • To assess inquiries directed to the Divisional Executive: Human Capital, determine the proper course of action and delegate to the appropriate individual/s to manage, and follow up to ensure resolutions
  • Participate in strategy formulation and implementation in the Divisional Executive: Human Capital’s office
  • Be involved in the development of strategic discussions and support on policy matters
  • Management of the Office (planning and co-coordinating the activities of the office)
  • Assist with reporting on various operational activities
  • Analyze trends and provide recommendations for remediation.
  • To generate ideas for improvement of cross functional processes or resolution of complex problems
  • Represent the organization and the Divisional Executive: Human Capital at internal and external forums
  • Participating in corporate strategic initiatives/projects
  • To assist in the management and tracking of governance and compliance related matters (e.g. Compliance and Internal Audit reports/action)
Corporate Strategic Alignment
  • To participate in and support corporate initiatives
  • Monitor and evaluate divisional strategic priorities and preparation of reporting and presentation requirements
  • Assist and drive the requirements of relevant and related work-streams.
Customer Focus & Stakeholder Management
  • Creating and maintaining relationships with internal and external clients
  • Dealing with client queries that require policy decisions to protect the
  • organization against reputation risk and ensure client satisfaction
  • Engage with service providers and/or external organizations on requests to engage/collaborate and undertaking the initial assessment of need/alignment to the Division and Corporation.
Learning, Leadership & People Growth
  • To provide leadership and support to staff within the Office of the Divisional Executive
  • To research best practice measures
  • Take responsibility for own development and growth
  • Promote the sharing of knowledge and best practices
  • Coaching and mentoring of others as may be required
 
Job Requirements
QUALIFICATIONS:
  • Minimum qualification: Relevant Degree, Human Resources or similar
  • Project management/ post graduate qualification will be advantageous
 
KNOWLEDGE & EXPERIENCE:
  • The preferred candidate will have a minimum of 5 - 8 years’ experience in Administration or Office Management, preferably in the field of discipline (Human Capital practices)
  • Must have experience to manage and co-ordinate Human Capital related projects
  • Management and leadership experience will be an added advantage
  • Candidate must have an appreciation of the role of the organization and its mandate
  • The candidate must have absolute commitment towards the values of the Corporation.
  • Knowledge and understanding of Human Capital practices and principles
  • Knowledge and understanding of relevant HC legislation (e.g. BCEA) would be desirable
  • Experience working in a high-level collaborative environment
  • Proven track record of effectively interacting with senior management
  • Ability to work strategically and collaboratively across departments
  • Effective, versatile and action-oriented
  • Excellent communication skills
  • Ability to manage multiple competing priorities while building effective relationships
  • Extremely organized and persistent, with drive and determination to achieve goals.
  • Knowledge of Microsoft Word, Advanced Excel and PowerPoint
  • Practical knowledge of SAP will be an added advantage
  • Impeccable interpersonal skills
 
TECHNICAL/FUNCTIONAL COMPETENCIES:
  • Project Management
  • Stakeholder management
  • Analytical and problem solving
  • Results and solution orientated
  • Planning and organizing
  • Monitoring and evaluation
  • Research and analysis
  • Writing and reporting
 
BEHAVIOURAL COMPETENCIES:
  • Verbal and written communication skills
  • Negotiation and influencing capability.
  • Ability to motivate and work with teams from diverse cultural backgrounds.
  • Sense of urgency and can-do attitude
  • Flexible and able to deal with ambiguity.
  • Delivering results and meeting customer expectations
  • Presenting and communicating information
 
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