INDUSTRIAL DEVELOPMENT CORPORATION (IDC) VACANCIES

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BUSINESS ANALYST
JOB NUMBER IDC00228
JOB GRADE P-Band
CLOSING DATE 12-Mar-2024
SYNOPSIS
 
The IDC Dealmakers Programme:
All successful applicants will be trained on the three major aspects of the IDC Due Diligence Process, namely Marketing, Financial and Technical Analysis. The candidates will be given both classroom and on the job training.
This position will be based on a 3 year (36 months) Fixed Term contract.
 
JOB DESCRIPTION
X22 Fixed Term Contracts positions exist within the Learning & Development Department for Business Analysts to be trained as IDC Deal Makers at our Head Office in Sandton.
 
QUALIFICATION AND EXPERIENCE
QUALIFICATIONS

• Bachelor’s degree in science (Chemistry/Physics/Agriculture) Mathematics and Engineering
• CA(SA
• MBA/MBL will be an added advantage.

 
EXPERIENCE AND KNOWLEDGE
Minimum of 5 years related work experience in the relevant qualification/discipline.
 
ROLES AND RESPONSIBILITIES
Key Performance Areas
-Completing the prescribed training programme, and clearing disciplines in the required time frame
-Conducting initial basic assessments of applications for finance;
- Conducting due diligence studies for investment decision purposes, with specific reference to marketing, technical and financial aspects;
-Preparation of financial projections as an integral part of the due diligence;
-Preparation and presentation of reports to a committee for an investment decision;
-Handling enquiries pertaining to investments, internal as well as from potential clients;
-Building and maintaining good relationships with clients;
-Monitoring of and reporting on all investments on a regular basis; and
- Performing all administrative duties associated with the role of a deal maker
 
JOB REQUIREMENTS
JOB RELATED SKILLS

• Ability to build and manage relationships
• Excellent scheduling and time management skills
• Good attention to detail
• Ability to understand and critically analyse numerical data and all other sources of information
• Ability to liaise and engage with both internal and external clients
• Excellent customer relationship skills
• Respect for confidentiality due to nature of work
• Ability to follow through with initiatives and effective prioritisation

 
BEHAVIOURAL COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating and Networking
• Planning and organising
• Following Instructions and Procedures
• Coping with Pressures and Setbacks
• Presenting and Communicating Information
• Writing and Reporting

 
PLEASE APPLY HERE
 
 
 
 

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EVENTS COORDINATOR
JOB NUMBER IDC00237
JOB GRADE A Band
CLOSING DATE 11-Mar-2024
 
JOB DESCRIPTION
IDC is looking for a Events Coordinator to join there team on a 12 month Fix term contract.
 
QUALIFICATION AND EXPERIENCE
Qualification

• Marketing/Events Management Diploma, Project Management Diploma

Knowledge & Skills 

• At least two years experience in events management.
• Microsoft office MS Word, Word, Excel, PPT –  (compulsory). 

 
ROLES AND RESPONSIBILITIES (CONT.)

• Telephonic follow up on sponsors (Payment, Invoices and other related admin).
• Follow up on exhibitors.
• Follow up on speakers.
• Management of speakers presentations, biographies, pictures.
• Management of speakers accommodation and transport once confirmed and liase with travel desk.
• Following up with suppliers on procured orders.
• Providing professional interface between suppliers and IDC.
• Providing first level events management and marketing service
• Minute taking in meetings
• Management of invites
• Record keeping and reporting

 
PLEASE APPLY HERE
 
 
 
 

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HUMAN CAPITAL BUSINESS PARTNER
JOB NUMBER IDC00231
JOB GRADE P-Band
CLOSING DATE 06-Mar-2024
 
JOB DESCRIPTION
The purpose of this role can be defined into the following distinct functions:

• To provide a client centric and service orientated Human Capital advisory service to business in the implementation of 
  people strategies and initiatives
• Support the operationalizing and execution of people strategies. 
• To be a trusted, credible people coach and advisor to line managers and employees alike.
• Ensure the effective risk analysis, mitigation and management of people practices and processes in the business

 
QUALIFICATION AND EXPERIENCE
Qualification

• Relevant degree in Human Resources or related.
• Postgraduate degree would be advantageous.

 
Knowledge & Skills

• Minimum of 5-8 years of progressive, practical exposure/application of human resource management processes with a generalist background and exposure to recruitment, selection, training, talent management, organisational development, change, recognition and reward, employee relations relevant legislation and employment laws within a complex environment.
• Strong background in partnering with the diverse stakeholders. 
• Experience in use and application of relevant psychometric assessments with 
  certification as an assessment practitioner being advantageous.
• Knowledge and understanding of various Labour Laws.
• Knowledge and understanding of end-to-end recruitment and disciplinary processes.
• Knowledge of performance management methodologies, processes and practices.
• Knowledge and of various Change Management methodologies and practices.
• Knowledge of Talent Management processes including succession planning, 9-Box Grid.
• Knowledge of various team interventions such as Assimilations.
• Knowledge and understanding of workforce planning and people strategy 
  implementation.
• Knowledge and understanding of Employee Wellness processes.
• Knowledge and understanding of driving transformation in the business through culture management, employee engagement, etc.

 
ROLES AND RESPONSIBILITIES
HC Execution

• Partners with the Senior HCBP to drive the implementation of strategies that will engage people in delivering the organization’s vision. 
• Partners with Senior HCBP and COE to ensure execution of relevant HC projects as per the business needs 
• Communicate and engage with respective Divisions’ management and/or employees
• Obtain feedback with regards to implementation and ensure such feedback is translated back to HC Strategy and processes

Enable the HC Service and Operating Model

• Provide expert advice and coaching to all stakeholders when appropriate
• Develop and promote ongoing feedback mechanisms for employees to influence the continuous improvement of HC services and processes
• Identify new opportunities for HC to add value to the business.
• Provide inputs and guidance on HC requirements for business
• Implements, communicates and offers advice on standard HC systems, processes, policies, procedures, plans, and ensure programs are in place 
  and effectively utilized (reward and recognition, employee relations, workforce planning, resourcing , performance management, etc.).

High Performance Culture Implementation

• Support with implementation of people strategies aimed at facilitating a high-performance culture
• Provide on-going line management coaching and training around driving a high-performance culture in their units
• Ensure performance management process and system is optimally deployed/implemented in units. 
• Works with internal stakeholders to identify risk areas and address them.
• Partners with ER and Transformation Specialists to ensure a sound ER environment within the business units.
• Attend to all labour related matters including supporting CCMA cases.
• Support line managers in forecasting and planning their talent pipeline requirements in line with the function or business strategy and ensure 
  appropriate capacitation is in place
• Ensure that remuneration and reward is competitive by providing guidance and direction to Senior management on latest market and industry
  trends.
• Work with the Total Rewards and Shared Services to co-ordinate the Annual Salary Increase and incentive process.
• Implement and encourage the company recognition programmes and other initiatives to build a culture of recognition

 
PLEASE APPLY HERE
 
 
 
 

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SECRETARY - MINING & METALS
JOB NUMBER IDC00232
JOB GRADE A Band
CLOSING DATE 08-Mar-2024
 
JOB DESCRIPTION
Responsible for providing Secretarial and Administrative support to the SBU Head and the team to ensure an efficient running of the SBU.
To assist Head and colleagues with support through planning and coordination of information to optimize workflow procedures in the SBU.
To be the point of reference for all queries, requests or issues and be an integral part of the business unit.
 
QUALIFICATION AND EXPERIENCE
Qualification 

• Matric
• Relevant Diploma

Knowledge & Skills 

• 2 to 5 years proven Secretarial and Administration experience.
• The following computer skills and knowledge of office software packages are essential.
• MS Word; PowerPoint; Excel; Outlook
• Knowledge of SAP will be an added advantage

 
ROLES AND RESPONSIBILITIES
Internal /Operational Processes

• Provide secretarial support and general administrative function to the Head and team members, including transactions pipeline administration (SAP based)
• Receive, direct and relay telephone messages and follow up with team members to ensure that it has been actioned
• Provide general administration work including typing, reports, presentation slides, scheduling appointments and collating minutes
• Arrange and manage meetings or events and supporting logistics
• Assist in minutes taking
• Manage the Head’s diary
• Maintain the general filing system and file all correspondence, as well as maintaining electronic filing on Docupedia and the SharePoint
• Making travel arrangements and processing claims for the Head and team members (as required)
• Facilitate maintenance of office equipment
• Requisition of stationery
• Facilitate the on boarding of new staff members joining the team

Customer Focus & Stakeholder Management

• Provide professional secretarial support
• Provide an efficient customer service to both internal and external customers

Learning, Leadership & People Growth

• Manage own development to enhance own competencies

 
PLEASE APPLY HERE
 
 
 
 

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LOANS MANAGER
JOB NUMBER IDC00234
JOB GRADE M Band
CLOSING DATE 08-Mar-2024
 
JOB DESCRIPTION
To manage the teams responsible for the on-boarding processes of all IDC and Partnership Programs funding transactions for various financial products, both local and international (e.g., loans, equity, grants, guarantees, etc.) and ensures the successful achievement of the full administration lifecycle of those transactions, within IDC’s policies and processes, while mitigating associated operational risks.
Oversee the implementation of the funding and financing agreements concluded by international finance, ensuring the management of the foreign costing risk is geared to achieve financial sustainability.
Mentor and management of the teams to deliver best- in- class administration and transaction management to the various functions within IDC and the Partnership Programs teams.
 
QUALIFICATION AND EXPERIENCE
Qualification

• Appropriate post-graduate accounting qualification and completed articles, CA(SA) or CIMA.

Knowledge & Skills 

• A minimum of 8 - 10 years’ relevant work experience - 5+ years’ experience in managing a team.
• Experience in 3rd party Loan’s origination, management and reporting.
• A sound knowledge of IDC loans processes would be an added advantage.
• SAP system experience preferably in Loans Management CML Module.
• Microsoft suite.
• Broad financial knowledge including strategic, commercial, legal, risk and operational aspects.
• Ability to build, develop & lead professional level teams.
• Detail orientation and ability to analyse numerical data.
• High level of accuracy
• Good time management skills and the ability to perform under pressure
• Good written and verbal communication skills.
• Ability to liaise and engage with both internal and external clients.
• Must exhibit high professional standards and work ethic.

 
ROLES AND RESPONSIBILITIES

• Timeous, efficient and accurate disbursement of the Loans in support of the business to achieve its strategic objectives.
• Value – add support to the business in the fulfilment of the Loans disbursements targets.
• Review of the accuracy of the maintenance of master data captured on SAP and overall data integrity related to the Loans team functions.
• Maintenance of open communication channels with key stakeholders, pre-empting bottlenecks and resolving these in time to meet set disbursements timelines.
• Participation in key meetings relating to Loans disbursements and creating adequate controls and measures to ensure delivery on the loans pipeline.
• Strategic planning in the loans section to achieve weekly and annual targets.
• Checking and authorising manual entries.
• Authorising and posting journals.
• Authorisation of settlement figures.
• Management of deferrals and restructurings of client accounts.
• Management of debit order collections.
• Assistance with information on legal and collection matters.
• Addressing escalated internal and external client queries.
• Driving and executing month end close process by incorporating appropriate internal control procedures.
• Executing year-end procedures for inclusion in annual report, including various reporting requests from the FM reporting accountants.
• Consulting on transactions as required by business on an ad hoc basis.
• Attending to Internal and External Auditor engagements and findings.
• Responsible for carrying out tender procedures on an ad-hoc basis.
• Management of Foreign Loan functionality
• Service delivery management and service improvement.
• Numerous routine and ad-hoc support functions.
• Compliance to financial and funding agreements
• Input to broad spectrum of agreements negotiated and concluded by international finance
• Implement, maintain and enhance internal control systems and procedures
• To facilitate foreign currency payments categorised outside the normal IDC SARB approvals
• Participate in and provide information to ALCO committees (management information reporting)
• Reporting to SARB, DTI and National Treasury, inclusive of balance of payments, foreign currency exposure, government guarantees and other financial information in terms of foreign currency borrowing and financial transactions
• Ensure completeness of diaries for payments, interest and fees.
• Clear and sign all payments, drawdowns, correspondences, and reports
• Ensure compliance with Loans given/taken Agreements
• Address and resolve responses, confirmations and queries relating to SWIFT  
• Management of CFC accounts in conjunction with Treasury/ALM – Treasury query
• Balance TB & GL for loans taken Kelello to  check
• Management of Draw downs, repayments, interest rate management, monitoring compliance to financial agreements
• Issuing of legal documents for defaulting clients in conjunction with SBU’s, CS&G and Legal

Customer Service

• Maintain good business relationships with both internal and external stakeholders (SBU’s, lenders, borrowers, importers and local banks).
• Supply SBU’s with information of clients for various committees and IMC (investment monitoring committee)
• External – all local banks, all foreign lenders, local and foreign borrowers, Credit Guarantee insurance Corp., ECIC, Export credit agents
• Building and maintaining amicable working relationships

 
ROLES AND RESPONSIBILITIES (CONT.)
System, Procedures and SLAs

• Involved in IT aspects with regards to changes and upgrades on SAP, including sign-off of the system testing of changes.
• Responsible for authorisations / access controls on SAP GRC System.
• Monitoring of general compliance to the team SLA’s and internal system and procedures.
• Drafting of new and enhancement and update of existing systems and processes, for all areas under management, in line with IDC requirements.
• Continuous digitization of Loan processes to reduce manual intervention and improve turnaround times.
• Development of operating manuals for all processes within the team.

Project Management

• Spearhead ad-hoc projects to further improve the overall performance of the team and to improve service delivery to other areas of business.
• Provide decision support to senior finance leadership on investment / project decisions as well as strategic organizational and functional developments.
• Participate in organizational projects as expertise or involvement is required.
  
  
• Strategic Advice and Partnership
• Relationship management and interaction with both local and foreign lenders, borrowers, export agents, and other financial institutions
• Providing pro-active decision support to business
• Using various analysis to facilitate change in either new way of working or delivery mechanisms to ensure the required outcomes are achieved.
• Ensure that risks within their area of responsibility are identified, that their significance is assessed and that systems appropriate to the risks are in place to manage them.
• Align functional goals and strategies to broader organization goals.
• Provide input into the preparation of the department’s annual business plan.
• Understand business drivers and recommend measures to further improve results.

Self-management

• Adapt and learn - demonstrate creativity and strength in the face of change, obstacles, or adversity.
• Adapt to competing demands and shifting priorities.
• Update knowledge and skills to handle new complexities, challenges, and responsibilities.
• Promote a work environment that respects, embraces, and values diversity in others.
• Identify and apply sound, fact-based criteria in setting priorities and making decisions.
• Look beyond symptoms to determine the root causes of problems and identify and implement applicable solutions. Integrate knowledge and expertise in making fact-based recommendations and decisions.
• Conduct must be aligned with the IDC values and code of ethics.

People Investment Accountabilities

• Full HR management including recruitment, interviewing, performance management.
• Coach, inspire, engage, mentor and develop Loans team members.
• Lead the team in obtaining a holistic view of all team responsibilities, whilst ensuring that each direct report maintains an in-depth understanding of his/her own functional area. Reduce key-man risks within the team.
• Formulating individual targets and contributing to team targets.
• Ensure standards of performance are clearly defined, communicated and recorded where necessary.
• Continuously assess and monitor that development plans are agreed and implemented to address continuous improvement.

 
PLEASE APPLY HERE
 
 
 
 
 

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SECRETARY - MINING & METALS
JOB NUMBER IDC00232
JOB GRADE A Band
CLOSING DATE 08-Mar-2024
 
JOB DESCRIPTION
Responsible for providing Secretarial and Administrative support to the SBU Head and the team to ensure an efficient running of the SBU.
To assist Head and colleagues with support through planning and coordination of information to optimize workflow procedures in the SBU.
To be the point of reference for all queries, requests or issues and be an integral part of the business unit.
 
QUALIFICATION AND EXPERIENCE
Qualification 

• Matric
• Relevant Diploma

Knowledge & Skills 

• 2 to 5 years proven Secretarial and Administration experience.
• The following computer skills and knowledge of office software packages are essential.
• MS Word; PowerPoint; Excel; Outlook
• Knowledge of SAP will be an added advantage

 
ROLES AND RESPONSIBILITIES
Internal /Operational Processes

• Provide secretarial support and general administrative function to the Head and team members, including transactions pipeline administration (SAP based)
• Receive, direct and relay telephone messages and follow up with team members to ensure that it has been actioned
• Provide general administration work including typing, reports, presentation slides, scheduling appointments and collating minutes
• Arrange and manage meetings or events and supporting logistics
• Assist in minutes taking
• Manage the Head’s diary
• Maintain the general filing system and file all correspondence, as well as maintaining electronic filing on Docupedia and the SharePoint
• Making travel arrangements and processing claims for the Head and team members (as required)
• Facilitate maintenance of office equipment
• Requisition of stationery
• Facilitate the on boarding of new staff members joining the team

Customer Focus & Stakeholder Management

• Provide professional secretarial support
• Provide an efficient customer service to both internal and external customers

Learning, Leadership & People Growth

• Manage own development to enhance own competencies

 
PLEASE APPLY HERE
 
 
 
 

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SENIOR ASSOCIATE: LISTED EQUITY
JOB NUMBER IDC00092
JOB GRADE M Band
CLOSING DATE 12-Mar-2024
 
JOB DESCRIPTION
To implement and maintain portfolio management of the listed equity investment portfolios, including restructurings and corporate actions and obtaining the most value through the development and implementation of value creation plans and relationship building, to achieve sustained growth and maximized profitability for the business partner which will result in the IDC partaking in the benefit realization.
 
QUALIFICATION AND EXPERIENCE
Qualifications

• BCom Accounting or BEng / BSc or similar qualification
• Post-graduate degree / Honours or CA(SA) would be an advantage
• MBA/MBL would be an advantage
• CFA, or similar would be an advantage

 
Knowledge & Skills

• The candidate should at least have 8-10 years of relevant experience in post investment monitoring or portfolio performance management.
• Experience in a Corporate Finance environment and specifically in Listed Investments
• 5 years’ experience in a private equity environment will be an added advantage.
• Experience working in the financial services industry e.g. a commercial bank
• Experience working in a high-level collaborative environment
• Ability to manage multiple competing priorities while building effective relationships
• Thorough understanding of developing Value Creation activities
• Extremely organized and persistent, with drive and determination to achieve goals
• Experience in M&A, due diligence, drawdowns and exit process of investments is essential
• Knowledge of financial markets (including equity capital markets), regulation and legislation
• Financial modelling proficiency essential

 
ROLES AND RESPONSIBILITIES

• Post investment management, performance monitoring and performance reporting of allocated portfolio of complex and technical business partners
• Working closely with business partners to identify areas for growth and value creation, crafting and monitoring the implementation of the value creation plans
• Periodically conduct fair values of equity investments and impairment reviews in accordance with the approved IDC guidelines and policies
• In collaboration with the business partner management team, define KPI’s and design dashboards to collect data for progress monitoring of such KPI’s.
• Build sound relationships with business partner management teams and boards through regular visits to / engagements with business partners
• Proactively identify early warning signals and initiate appropriate intervention processes where necessary, exercising step-in rights early to limit potential losses
• Monitor strategic initiative through data insights, dashboards and reports to identify deviations from agreed plans and take appropriate action.
• Collaborate with Business Units to obtain expert insights relative to specific sectors.
• Implement and manage a process for forecasting listed share dividends and variants on dividend income to determine contribution to IDC funding.
• Obtain/Research and analyze market, industry and financial reviews to gain insights and trends to identify growth opportunities and areas of concern.
• Ensure that all necessary amendments to contracts during the life span of the business partner are adequately executed.
• Ensure that all exits processes i.e. early settlement, IRR and other calculations and release of security on allocated portfolio of business partners are properly executed.
• Promptly monitor all payments due to IDC including interest, capital, dividends, fees etc. on allocated portfolio of Business Partners.
• Analyze financial information from allocated business partners on a regular basis and assess the need for initiating intervention based on the analysis
• Work closely with the boards and management teams of the Business Partners to ensure that the Business Partners are profitable.
• Monitor and evaluate that proper governance structures exist and are being applied
• Monitor and evaluate compliance with all relevant legislation and regulation;
• Work collaboratively with members of the IDC teams including SBUs to ensure that the investee companies under management achieve their stated targets and forecasts and to identify opportunities for IDC to leverage on these investments to achieve some of its developmental goals.
• Prepare portfolio reports as and when required on the portfolio under management
• Provide continuous technical guidance to fellow team in all key areas of their responsibilities.
• Forecast of value share prices & dividend incomes and recommend equity selling options and timing to assist with the liquidity and funding of the IDC

 
PLEASE APPLY HERE
 
 
 
 
 

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SENIOR SPECIALIST: BUSINESS RESCUE
JOB NUMBER IDC00190
JOB GRADE M Band
CLOSING DATE 11-Mar-2024
 
JOB DESCRIPTION
To provide advice to clients depicting early warning signs of distress, assist in curbing further distress; and where distress is encountered, influence and monitor implementation of solutions for distressed clients that are either going through Business Rescue or require Business Rescue intervention in order to prevent further deterioration.
 
QUALIFICATION AND EXPERIENCE
Qualification

• Minimum requirements: The incumbent must have commercial qualifications e.g. BCom with post graduate degree
• MBA / MBL would be an advantage
• Certificate in Business Rescue would be an advantage

Knowledge & Skills

• At least 6-8 years’ experience in a Turnaround and Restructuring environment - businesses experiencing distress.
• Experience in Business Rescue advisory
• Knowledge of business and the diversity of risks that may affect businesses.
• Good understanding of different types of security.
• Good working knowledge of Chapter 6 in the Company’s Act, Contract, Taxation, IFRS and Insolvency legislation.
• Good knowledge of Industry standards, technology trends and best practices

 
ROLES AND RESPONSIBILITIES

• Provide advice and support to Sector Business Units (SBUs) and Post Investment Segments in respect of clients who are showing early signs of operational and/or financial stress.
• Assist in recommending the suitable Business Rescue Practitioner;
• Attend all meetings to do with the specific Business Rescue process;
• Plan and execute the Business Rescue process of IDC clients experiencing distress through:
  • Carry out Business Reviews to 1) diagnose cause of distress and 2) ascertain reasonable prospect of client becoming operationally and financially viable;
  • Determine the optimum Rescue solutions that will improve the company’s viability, 
  • Determine the optimum Financial/non-financial Restructuring intervention that can be implemented to support the Rescue strategy
  • Influence the Business Rescue process for the benefit of the IDC;
  • Evaluate Business Rescue plan presented by the Business Rescue Practitioner and recommend changes;
• Safeguard IDC’s Security position through maintaining and/or improving the recoverability of IDC’s exposure,
• Draft and present submission reports to various decision making committees,
• Review drafted legal agreements to ensure they capture the IDC credit committee approval,
• Closely monitor the implementation of the Business Rescue strategy through attending Creditors meetings; Interaction with key stakeholders; regular client visits; etc.
• Regularly update the Business Advisory & Turnaround monitoring platform (SAP) iro tracking progress against process and status update notes;
• Attend and contribute to the monthly Business Advisory & Turnaround Portfolio Management meetings
• Prepare and present regular monitoring submissions to Portfolio Monitoring Committee
• Provide efficient service to both internal and external stakeholders/clients;

 
PLEASE APPLY HERE
 
 
 
 

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SPECIALIST: CLIENT EXPERIENCE MANAGEMENT
JOB NUMBER IDC00236
JOB GRADE P-Band
CLOSING DATE 12-Mar-2024
 
JOB DESCRIPTION
The purpose of the Client Experience Management Specialist is to ensure that clients have a seamless experience throughout their journey with the IDC.
The role is focused on enhancing employee engagement and consistency in delivery through implementing new ways of work, identifying, and implementing process improvement and opportunities to continuously drive enhancement of the overall client experience within IDC.
The role is critical in enhancing client satisfaction, improving business efficiency and delivering enhanced business success.
 
QUALIFICATION AND EXPERIENCE
Qualification 

• Minimum qualification: relevant commercial or technical Degree or equivalent qualification.

Knowledge & Skills 

• 5-8 years relevant experience
• Experience working in project execution environment with tight deadlines.
• Can independently structure, analyse and synthesise data and findings with minimum coaching
• Knowledge of client journey mapping and process governance. 
• Ability to work in a team environment and independently manage own workload.
• Change management skill
• Strong oral and written communication skills
• Effective listening
• Decision-making and consensus building
• Creative problem-solving
• Project management
• Time management
• Data analysis and presentation
• Able to move from ideas to action - implement improvement ideas
• Able to tailor communication to the audience and builds consensus through fact based discussions

 
ROLES AND RESPONSIBILITIES

• Analyzing client feedback, surveys, complaints, and operational data to identify client pain points, investigate root causes, collaborate in designing solutions and identify opportunities to enhance the client journey and create a consistent experience.
• Recommending strategies to improve client interactions across multiple touch points and channels based on insights gained from analysis.
• Collaborating with cross-functional teams, including Operations, Client Support and Growth, Corporate Affairs and Innovation and Continuous Improvement to align client experience efforts with business goals and objectives.
• Designing and implementing client service standards and guidelines.
• Apply a problem-solving mindset and coach team managers to improve results, identify root causes and identify solutions for implementation.
• Tailoring the client experience to individual preferences and needs by leveraging data and technology through customized process, product recommendations and communications, based on client behaviours and history.
• Proactive communication: Engaging with clients and teams proactively, providing timely and relevant information, and addressing their concerns or inquiries promptly.

 
PLEASE APPLY HERE
 
 
 
 

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SENIOR SPECIALIST TECHNICAL FINANCE
JOB NUMBER IDC00233
JOB GRADE M Band
CLOSING DATE 08-Mar-2024
 
JOB DESCRIPTION
To ensure that the IDC’s financial records and ultimately Annual Financial Statements (AFS) are in compliance with the adopted accounting framework which includes but not limited to, International Financial Reporting Standards (IFRS), Statements of Generally Recognised Accounting Practice (GRAP) through the provision of technical insight and direction.
To support the FM team and various SBU’s by providing accounting technical related advice on transactions under consideration or concluded by the company.
 
QUALIFICATION AND EXPERIENCE
Qualification 

• CA(SA).
• Further studies, such as an MCom (Accounting), will be an added advantage.
• Post-graduate diploma in Tax will be an added advantage.  

 
Knowledge & Skills 

• At least 8-10 years’ experience in IFRS in an accounting environment, preferably financial services. At least 5-7 years post articles experience.
• Thorough knowledge of IFRS, GRAP (added advantage) and applicable legal and regulatory requirements (including the PFMA & National Treasury regulations).
• Strong IFRS 9 and IFRS 13 experience required.
• Understanding of financial analysis and the ability to prepare management reports.
• Sound financial Excel Modelling Skills, Microsoft Office inclusive of Word and PowerPoint
• Proficient in Microsoft Excel and Word.
• Must be deadline-driven with attention to detail.
• Computer literacy (excel) is essential with an ability to work under pressure to tight deadlines.
• Ability to think independently/laterally and have a logical approach to problem solving.
• Good communication skills and a ‘hands-on’ approach is required.
• Ability to simplify and explain highly technical information in a simplistic manner
• A mature personality that is self and output driven.
• Ability to present and explain information for decision making at all levels
• Ability to combine strong analytical skills with business knowledge

 
ROLES AND RESPONSIBILITIES

• Act as the IFRS technical key person for the FM SBU.
• Perform the review of the IDC and related subsidiary AFS Reviews to identify disclosures that require improvements and also advise where additional disclosures are required to achieve compliance with IFRS, Public Finance Management Act and the related National Treasury regulations.
• Preparation of key AFS disclosure notes that require complex IFRS application.
• Create internal IFRS checklists for the preparation of the AFS and the related AFS disclosure requirements.
• Provide guidance to the Client, Service and Growth (CSG) team with regards to the requirements of IFRS 13 for the valuations prepared and the required inputs to the AFS disclosure notes.
• Keep abreast with the latest IFRS and GRAP technical updates and disseminate key updates within FM.
• Provide GRAP technical input in the preparation of the National Treasury template and advise on GRAP conversion journal entries required.
• Create a checklist for the classification of SPPI & non-SPPI financial instruments and monitor business’s compliance with the checklist.
• Review complex Mezzanine agreements and determine the appropriate IFRS 9 classification to be applied.
• Review of complex restructure arrangements and advise on the appropriate accounting treatment to be applied.
• Draft accounting technical memorandums or position papers on the treatment of affected transactions and Financial Statement Line Items.
• Assist the FM & IDC SBU teams with accounting technical queries.
• Perform research towards the development of technical material to identify in AFS disclosures.
• Perform any other IFRS technical-related work required by the business.
• Review of the deferred tax computation in terms of IAS 12 and the related AFS disclosures.
• To support the Head: Financial Management with regards to any reporting value-add analysis and committee representation as may be required from time to time.
• Participation in key meetings as nominated to.
• Participation in ad-hoc projects.
• Participate in audit liaison activities as may be required.

 
PLEASE APPLY HERE



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SENIOR SPECIALIST: CLIENT EXPERIENCE MANAGEMENT
JOB NUMBER IDC00235
JOB GRADE M Band 
CLOSING DATE 12-Mar-2024
 
JOB DESCRIPTION
The IDC client experience management team focuses on the overall client experience by performing client surveys, analyzing client feedback, and operational data to identify client pain points, identifying and designing opportunities to improve the client journey and create an enhanced client experience.
The team does this in collaboration with cross-functional teams including Strategic Business Units, Client Support and Growth, Strategy and Innovation and Corporate Affairs divisions, to align client experience efforts with business goals and objectives.
Enhancement of the client experience includes:

• Analysis of behavioral data insights including embedding and establishing New Ways of Works (NWoW), currently through the Perform Plus tool.
• Analysing data across the value chain in order to identify blockages, analyzing client data (including survey and complaints) to identify pain points for clients;
• Leading problem-solving huddles to identify implementable solutions and ensuring effective implementation of solutions;
• Working with Continuous Improvement team to ensure effective end to end client journey mapping and management, clearly identifying touch points, pain points, opportunities for improvement and driving collaboration for optimal outcomes.

 
QUALIFICATION AND EXPERIENCE
Qualification 

• Minimum qualification: relevant commercial or technical Honours Degree or equivalent qualification.

Knowledge & Skills 

• 8-10 years relevant experience
• Experience in implementing process improvement projects.
• Extensive knowledge of client journey mapping and process governance.
• Experience working in project execution environment with tight deadlines.
• Project management
• Data analysis and presentation
• Ability to work in a team environment and independently manage own workload.
• Strong oral and written communication skills
• Facilitation and training
• Decision-making and consensus building
• Consulting and coaching
• Leadership and team development
• Creative problem-solving
• Resource planning, budgeting, and management
• Displays confidence; can defend own perspective and support it with data
• Conflict and change management
• Pragmatic and action-oriented

 
ROLES AND RESPONSIBILITIES

• Analyzing client feedback, surveys, complaints, and operational data to identify client pain points, investigate root causes, collaborate in designing solutions and identify opportunities to enhance the client journey and create a consistent experience.
• Developing and implementing strategies to improve client interactions across multiple touchpoints and channels.
• Collaborating with cross-functional teams, including Operations, Client Support and Growth, Corporate Affairs and Innovation and Continuous Improvement to align client experience efforts with business goals and objectives.
• Designing and implementing client service standards and guidelines.
• Training and educating staff on client-centric approaches and best practices to drive a client-focused culture throughout the organization.
• Monitoring and measuring key performance indicators (KPIs) related to client satisfaction, retention, and loyalty, providing regular reports and insights to Exco and stakeholders.
• Apply a problem-solving mindset and coach team managers to improve results, identify root causes and identify solutions for implementation.
• Providing guidance to sustain improvement changes through the development and execution of 100-day plans (key for sustainability)
• Ensuring NwoW are embedded into departments within the organization.
• Tailoring the client experience to individual preferences and needs by leveraging data and technology through customized process, product recommendations and communications, based on client behaviours and history.
• Seamless omnichannel experience: Ensuring consistency and continuity across different channels and platforms (such as website, mobile app, social media, physical stores) to provide a cohesive and integrated experience.
• Proactive communication: Engaging with clients and teams proactively, providing timely and relevant information, and addressing their concerns or inquiries promptly.
• Employee training and empowerment: Ensuring that employees are equipped with the necessary skills, knowledge, and tools to deliver excellent client service. Empowering employees to make decisions and take actions that benefit the client.

 
PLEASE APPLY HERE

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TRAVEL ADMINISTRATOR
JOB NUMBER IDC00230
JOB GRADE A Band
CLOSING DATE 05-Mar-2024
 
JOB DESCRIPTION
To provide travel claim support for Financial Management (Travel) section, including but not limited to processing of travel claims, foreign currency advances, processing of invoices from suppliers.
 
QUALIFICATION AND EXPERIENCE
Qualification

• National Diploma in Finance/Accounting

 
Knowledge & Skills

• 2-5 years relevant working experience
• Minimum of 2 years experience in an accounting role
• Knowledge of SAP System
• Knowledge of MS 365
• Good understanding of the preparation of General Ledger Journals
• Knowledge of Accounts Payable & Receivables will be an added advantage

 
ROLES AND RESPONSIBILITIES
Financial Perspective

• Process all incoming financial instruments (invoices and travel claims, credit card statements etc) and allocation thereof to the correct General Ledger and customer and staff vendor accounts.
• Process payment to suppliers and staff  of approved claims and invoices to maintain the approved payment time frames.
• Process invoices of paid supplier invoices to Travel external customers

Internal Process

•  The incumbent will prepare and review all payments made for travel expenses, whether to staff or suppliers, prior to authorisation by the responsible manager.
• The incumbent will provide, as and when requested source documentation for staff to complete their travel expense claims accurately.
• The incumbent will provide support to the business units in resolving SAP workflow issues, under supervision of the manager or senior travel officer
• The incumbent will follow formal processes and procedures established with regard to travel claim, invoice processing and work related matters.

Corporate Strategic Alignment

• Contributions to procedural review, innovation and work process changes in keeping with requirement of the unit will form a part of the duties of the incumbent.

Customer Focus

• The incumbent will notify the Manager of the requirements to prepare SAP access for travel roles for staff as and when required, for approval by the Business Coach and SBU Head.The incumbent will, within the allocated cost centres,  prepare new staff vendor accounts to enable processing of travel expense claims from staff.
• The incumbent will from time to time, together with the Manager : Travel,  meet with suppliers and their support staff to maintain good business relationships with them.  

Learning & Growth

• The incumbent will be expected to attend relevant training associated with the supervisory work associated with this position, managing supplier and customer expectations, service delivery and work planning training this role, Managing suppliers and customer expectations, service delivery and work planning training

 
PLEASE APPLY HERE