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INDUSTRIAL DEVELOPMENT CORPORATION (IDC)
 

MS DYNAMICS 365 FUNCTIONAL CONSULTANT-6-MONTHS FIXED TERM CONTRACT
Job number IDC00551
Contract Type Fixed Term Contract (6 months)
Posting End Date 1 Mar 2026
IDC Job Grade P-Band
 
Job Description
To analyse, define business requirements, configure Dynamics 365, ensure the solution meets the organization's needs, and take end-to-end responsibility for the implementation of Dynamics 365, ensuring the project scope is achieved.
 
Qualification and Experience
Qualifications:
  • Minimum qualification: Bachelor’s degree in computer science, Information Systems, OR equivalent education PLUS
  • Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Customer Experience Functional Consultant Associate, Dynamics 365 Marketing Functional Consultant Associate,
    Dynamics 365 Customer Service Functional Consultant Associate).
 
Knowledge and experience:
  • Minimum of 5 – 8 years’ experience in software development project implementation
  • Experience in project management development and growth experience.
  • Hands-on experience with large-scale ERP projects and managing their implementation
  • Proven experience as a Functional Consultant for large-scale IT projects, preferably with Dynamics 365 Sales, Marketing, and Customer Service modules.
  • In-depth knowledge of the Microsoft 365 suite, including Dynamics and Share Point
  • Experience with the Microsoft Power Platform (PowerApps, PowerBI, Flows)
  • Strong understanding of Microsoft Dynamics 365 and its applications in sales, marketing, and customer service.
  • Ability to manage risks and drive change in a complex organisational environment
  • Experience with Agile and Scrum methodologies.
  • Ability to bring innovative solutions and work independently.
 
Roles and Responsibilities
Perform requirement Analysis and Solution Design:
  • Analyse, define the business requirements by considering the technical feasibility, the budget, the timing, and the existing architecture to meet organizational needs.
  • Collaborate with key stakeholders to understand the business requirements and technical environment to achieve the optimal solution.
  • Collaborate with stakeholders to gather and document business requirements specific to sales, marketing, and customer service processes.
  • Analyse business processes and identify opportunities for improvement using Dynamics 365 Sales, Marketing, and Customer Service modules.
  • Design and document functional specifications for customizations’ and integrations related to sales, marketing, and customer service.
  • Work closely with technical teams to ensure the solution is implemented as designed.
  • Convert requirements into functional specifications, which is the basis for the technical analysis and the work program.
Perform System Configurations:
  • Configure Dynamics 365 Sales, Marketing, and Customer Service applications to meet business requirements.
  • Customise the system using built-in tools and features to enhance functionality and user experience.
  • Optimise configurations for performance, scalability and cost-efficiency
  • Manage configurations across multiple environments and ensuring interoperability
Perform solution Testing and Validation:
  • Develop and execute test plans to ensure the solution meets business requirements for sales, marketing, and customer service.
  • Conduct user acceptance testing (UAT) and gather feedback for improvements.
Lead Implementation of the entire project scope and range from problem detection to overseeing and providing support for the implementation:
  • Provide training to end-users and support teams on Dynamics 365 Sales, Marketing, and customer Service functionalities.
  • Provide Go-live and Post-go-live support for the solution
  • Train and coach internal users so they efficiently use the applications
  • Develop training materials and user guides to facilitate user adoption
Drives Continuous Improvement for the solution:
  • Identify opportunities for system enhancements and process improvements within the sales, marketing, and customer service modules.
  • Ensure and maintain quality and functionality
  • Stay updated with the latest Dynamics 365 features and industry trends.
  • Continuously promote and stimulate agile development and drive continuous improvement of quality regarding the IT application landscape
 
Job Requirements
TECHNICAL/FUNCTIONAL COMPETENCIES
  • Strong BA skills – process mapping, requirements gathering
  • Excellent oral and written communication
  • Process requirements gathering/management through stakeholder workshop facilitation, questionnaires, interviews etc.
  • Root cause analysis for complex cross functional issues
  • Excellent Project management
  • Stakeholder Management and customer focus
  • Understanding of Office 365 and SAP/ other ERP technologies
  • Strong understanding of Microsoft Dynamics 365 and its applications.
  • Report writing and presentation skills
  • Strong organisational and documentation skills
  • Broad understanding of information technology topics
 
BEHAVIOURAL COMPETENCIES
  • Strong interpersonal skills with the ability to communicate effectively and work well with both senior and junior stakeholders
  • Excellent communication, analytical, and problem-solving skills
  • Excellent listening skills and the strength to effectively challenge stakeholders where it is felt their internally held beliefs may threaten to block change
  • Relationship and Networking skills
  • Persuading and Influencing skills
 
PLEASE APPLY HERE












​HCIM SENIOR SPECIALIST
 
IDC is committed to equality, employment equity and diversity. In accordance with the employment equity plan of the IDC and its employment equity goals and targets, preference may be given, but not limited to candidates from underrepresented designated groups.
Job number IDC00687
Contract Type Permanent
Posting End Date 25 Feb 2026
Region Gauteng
IDC Job Grade M Band
 
Synopsis
• Configuration and maintain the SAP HR modules (PA, PY, OM, TM, Comp Management, SAP Portal, etc.) based on business requirements within Human Capital Function (HC).
• Design and map business processes, procedures and workflows for services rendered.
• Conduct process analysis and solution design and blueprint workshops.
• Manages all support requests sent through to the external support service provider with respect to the provision of functional specifications, system testing and sign-off.
• Complete all the required system testing for continuous improvement.
• Be the lead with respect to system integration within HC.
• Identify potential solutions for existing business processes and matters related to legislative compliance.
• Run monthly time evaluation to ensure accurate leave accumulation credits.
• Conduct end user training on ESS/MSS.
• Serve as a liaison with the IT department on technical matters.
• Taking the development lead for delivering system development and new releases.
• Monitoring of data accuracy and validity using SAP HR Reporting tools and BI (Analytics).
• Perform system audit trails to identify system errors and resolve the errors.
• Provides reports on human capital compliance issues.

Job Description
•System Optimization and Maintenance.
•Analyse and report the need for system enhancement or customization.
•Assist in the review, testing and implementation of HR information system upgrades or patches.
•Collaborate with functional and technical staff to coordinate application of upgrades.
•Confirms accuracy and integrity of all data entered, maintains data in HRIM systems and databases and assures information is available on a timely basis.
•Performs group data updates, exports, imports, clean-ups, and conducts research and reports on any data discrepancies.
•Recommend changes to current processes to provide more effective use of the HRIM.
•HR Functional Analysis, Training and Research
•Delivers routine daily/weekly/monthly reporting and responds to basic to intermediate ad hoc data requests.
•Conducts data analysis on HR data such as compensation, classification, employment, employee relations, and/or benefits data as directed.
•Prepares reports, graphs, charts and statistics in support of human capital operations.
•Applies HC functional knowledge in optimizing HR information systems support.
•Create, generate, and maintain effective HC reporting, including turnover, headcount, recruiting, organization charts, and other key metrics to drive organizational effectiveness.
•Develop a dashboard of HC metrics to be presented at monthly, quarterly, and annual senior leadership meetings.
•Develop and generate ad hoc reports to provide HC with timely and accurate data.
•Create and maintain documentation of reporting processes and training guides for end users.
•Training and Research.
•Develop user procedures, guidelines and documentation.
•Train staff members and managers/supervisors/administrator on new processes/functionality
•Maintain awareness of current trends in HC information systems with a focus on product and service development, delivery and support, and applying new technologies
 
Qualification and Experience
•Bachelor’s degree or equivalent in HC, Information Systems, or related functions
•8 - 10 years of a combination of professional experience in information systems management and human resource management
•Experience of SAP HR
•PowerPoint
•Finance for HC
•HC Analytics
•Project Management
 
Roles and Responsibilities
System Optimization and Maintenance
  • Analyse and report the need for system enhancement or customisation
  • Assist in the review, testing and implementation of HR information system upgrades or patches
  • Collaborate with functional and technical staff to coordinate application of upgrade or fix
  • Confirms accuracy and integrity of all data entered, maintains data in HRIM systems and databases and assures information is available on a timely basis.
  • Performs group data updates, exports, imports, clean-ups, and researches/reports on any data discrepancies.
  • Recommend changes to current processes to provide more effective use of the HRIM
HR Functional Analysis
  • Delivers routine daily/weekly/monthly reporting and responds to basic to intermediate ad hoc data requests.
  • Conducts data analysis on HR data such as compensation, classification, employment, employee relations, and/or benefits data as directed.
  • Prepares reports, graphs, charts and statistics in support of human capital operations.
  • Applies HC functional knowledge in optimising HR information systems support
  • Create, generate, and maintain effective HC reporting, including turnover, headcount, recruiting, organisation charts, and other key metrics to drive organisational effectiveness
  • Develop a dashboard of HC metrics to be presented at monthly, quarterly, and annual senior leadership meetings
  • Develop and generate ad hoc reports to provide HC with timely and accurate data
  • Create and maintain documentation of reporting processes and training guides for end users
Training and Research
  • Develop user procedures, guidelines and documentation
  • Train staff members and managers/supervisors/administrator on new processes/functionality
  • Maintain awareness of current trends in HC information systems with a focus on product and service development, delivery and support, and applying new technologies
 
Job Requirements
Leadership Competencies
  • Resilience 
  • Decisiveness in Execution 
  • People Engagement
  • Communication and Engagement 
  • Diverse Stakeholder Management 
  • Teamwork
  • Innovation Change Leadership
  • Strategic Thinking 
  • Business Mindset
 
Technical Competencies
  • Leadership Development
  • Developing integrated Talent management strategies
  • Creating a high Performance culture 
  • Knowledge management Capability 
  • Operational Effectiveness
  • Building Culture that entrenches company values
  • Strategic business partnering
  • Measures and analytics capability 
  • Change Management capability 
  • Managing a diversified environment
  • Project Management
  • Compensation
  • Employee Benefits
 
Behavioral Competencies
  • Emotional Intelligence 
  • Influencing and managing up
  • Negotiation skills 
  • Communication 
  • Holding difficult conversation
  • Building team effectiveness
  • Motivating and engagement 
  • Judgement/Problem Solving
  • Planning and Organising 
 
Generic Competencies 
  • PowerPoint
  • SAP HR
  • Excel 
  • Finance for HC
  • HC Analytics
  • Project Management
 
PLEASE APPLY HERE