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INDEPENDENT COMMUNICATIONS AUTHORITY OF SOUTH AFRICA (ICASA)
350 Witch-hazel Avenue, Eco Point Office Park Eco Park, Centurion.
Private Bag X10, Highveld Park 0169
Telephone number: (012) 568 3000
 
VACANCY
 
JOB TITLE : LICENSING OFFICER – NORTHERN CAPE
JOB LEVEL : B4
SALARY : Total Annual Package (CTC) – R301,172.00
LOCATION : ICASA (Regional Office – Northern Cape - Kimberley)
POSITION STATUS : Permanent

 
Purpose of the job
To provide critical skills and support with regards to License processing of Class ECS/ ECNS Licenses and licensing the Postal Service Sector, in particular the Unreserved Postal Service licenses. ● Licensing processing includes New application processing, Renewal applications, amendments and license transfers. ● Upkeep and maintenance of an up to date Regional License database of all licensees in the Province.
 
Key Outputs: The successful candidate will report to the Regional Manager: Northern Cape, and their responsibilities will include: ● Processing and issuing of pre-assigned license applications and class License applications (ECS/ECNS and Unreserved Postal Services) and other Licensing related functions within ICASA’s scope. ● Spectrum Licensing Database management ● Queries/Complaints handling ● Stakeholder Management (Internal and External) ● Maintain Organizational Licensing filling system ● Participation in Organizational Council Committees.
 
 
Qualifications and Experience: ● Three-year academic Diploma or relevant NQF 6 qualification In Business Administration or related field, Commerce, Law or General Management Qualifications ● Relevant Administration Experience, Minimum 5 years in license administration ● Minimum 3 years in records management ● Minimum 3 years in complaints handling and resolution ● Minimum 3 years’ experience in customer service ● Valid Drivers License ● Proficient in MS Office ● Experience with customer relationship management (CRM) tools (added advantage).
 
Key Competencies and Attributes: ● Team player ● Continuous Learning ● Accountability ● Analytical Thinking ● Interpersonal Skills ● Attention to detail ● Proven experience as client relations consultant or experience in the Customer Service Industry ● Excellent communicator (Written and verbal) and good negotiation skills ● High aptitude in problem solving and high customer centric ● Records and database management ● High Emotional Intelligent Quotient ● Computer Literacy. Ability to work independently and under pressure environment.
 

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Closing Date: 16 March 2021. 
 
To apply for this position, please visit https://www.icasa.org.za/pages/Careers
 
ICASA is committed to the achievement and maintenance of diversity and equity in employment
 
• If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
• Applications received after the closing date will not be considered.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
• It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
• Only candidates who meet the requirements should apply.
• ICASA reserves the right not to make an appointment.
• Appointment is subject to getting a positive security clearance, verification of the applicants documents (Qualifications), and reference checks.
• Correspondence will be entered into with shortlisted candidates only.
• CVs from Recruitment Agencies will not be accepted.

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