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INDEPENDENT COMMUNICATIONS AUTHORITY OF SOUTH AFRICA (ICASA)
350 Witch-hazel Avenue, Eco Point Office Park Eco Park, Centurion.
Private Bag X10, Highveld Park 0169 Telephone number: (012) 568 3000
 
VACANCY
 
JOB TITLE: Helpdesk Administrator
JOB LEVEL: B3
SALARY: Total Annual Package (CTC) – R223,791.00 
LOCATION : ICASA (Head Office- Eco Park, Centurion)
POSITION STATUS: Permanent
 
 
Purpose of the job
The Helpdesk Administrator is responsible for logging/recording of technology related incidents and change control requests, to provide immediate telephonic support and assistance if possible, and to assign incidents to support personnel for resolution. The individual is responsible for escalation to higher level support personnel and service providers as per agreed service level agreements. He/she manages hardware repairs with vendors and suppliers. The helpdesk administrator work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service.
 
Key Outputs: The successful candidate will report to the Network Operations Manager, and responsibilities will include: ● Resolve issues that are reported to the Helpdesk, 1st line support ● Log incidents on Helpdesk system and allocate to technicians for resolution ● Record IT Asset Inventory for new allocations, swops and loans ● Log calls to external Service Providers 
● Record New User Creation Forms and Terminated User Forms ● Provide monthly and quarterly reports to Network Operations Manager ● Provide weekly report on categories of calls logged to Network Operations Manager ● Resolve issues that are reported to the Helpdesk, 2nd line support to clients if Desktop Technicians are not available.
 
Qualifications and Experience: ● Matric plus & IT Diploma/Degree (3 years) in Information Technology or equivalent qualification ● N+ ● A+ ● 2-3 years Helpdesk Administrator experience, particular System Centre Service Manager ● Microsoft Operating System XP/Windows 7/Windows 8 ● MS Office Suite ● MS Exchange 2010/2013 ● MS Active Directory ● MS Lync.
 
Key Competencies and Attributes: ● Achievement Orientation ● Adaptability ● Analytical Thinking ● Attention to Detail ● Client Focus ● Continuous Learning ● Creativity and Innovation ● Critical Judgement ● Interactive Communication ● Organizational Awareness ● Problem Solving ● Resilience ● Self-Confidence ● Team Work.
 

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Closing Date: 24 June 2020. 
 
To apply for this position, please visit https://www.icasa.org.za/pages/Careers.   
 
ICASA is committed to the achievement and maintenance of diversity and equity in employment
 
• If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
• Applications received after the closing date will not be considered.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
• It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
• Only candidates who meet the requirements should apply.
• ICASA reserves the right not to make an appointment.
• Appointment is subject to getting a positive security clearance, verification of the applicant’s documents (Qualifications), and reference checks.
• Correspondence will be entered into with shortlisted candidates only.
• CVs from Recruitment Agencies will not be accepted.