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INDEPENDENT COMMUNICATIONS AUTHORITY OF SOUTH AFRICA (ICASA)

350 Witch-hazel Avenue, Eco Point Office Park Eco Park, Centurion. Private Bag X10, Highveld Park 0169 Telephone number: (012) 568 3000 
 
VACANCY 
 
JOB TITLE : Desktop Support Technician 
JOB LEVEL : C2 
SALARY : Total Annual Package (CTC) – R384,635.00 
LOCATION : ICASA (Head Office- Eco Park, Centurion) 
POSITION STATUS : Permanent 
 
 
Purpose of the job 
The Desktop Support Technician is responsible for Desktop Support to end users and optimization of desktops and printer support. This includes installing of software and hardware and troubleshooting problems and resolving them as per SLA.
 
Key Outputs: The successful candidate will report to the Network Operations Manager and their responsibilities will include: ● End user support and optimization of desktop environment ● Reactive on-site assistance to internal clients ● Daily administration for client PCs and network printers ● Applications support on Desktops ● Support computer devices such as PDAs , computer peripherals and other devices that connect to the network or computer including cellular telephones ● Email client support ● Resolve issues that are reported to the Helpdesk , 2nd line support ● Provide feedback about customer needs ● Stand in for the Helpdesk Administrator when Helpdesk Administrator is unavailable ● Assist System Administrators on ad-hoc tasks ● IMAC (Installation, Moves, Additions, and Changes) of Hardware & Software. 
 
 
Qualifications and Experience ● Matric plus National Diploma, or Degree (3 years) in Information Technology or equivalent qualification ● N+ ● A+ ● Microsoft Certified Desktop Support Technician (MCDST) ● 3-5 years Desktop Support experience ● Microsoft Operating System Windows 8/10 ● MS Active Directory ● MS Office Suite ● Office 365 ● Skype for Business ● 4-6 years working experience. 
 
Key Competencies and Attributes ● Achievement Orientation ● Attention to Detail ● Client Focus ● Continuous Learning ● Creativity and Innovation ● Problem Solving ● Teamwork.


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Closing Date: 10 January 2020.

To apply for this position, please visit https://www.icasa.org.za/Careers
 
ICASA is committed to the achievement and maintenance of diversity and equity in employment. 
 
• If you do not hear from us within three months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. 
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL). 
• Only candidates who meet the requirements should apply. 
• ICASA reserves the right not to make an appointment. 
• Appointment is subject to getting a positive security clearance, verification of the applicants’ documents (Qualifications), and reference checks. 
• Correspondence will be entered into with shortlisted candidates only. 
• CVs from Recruitment Agencies will not be accepted.

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