HEALTH PROFESSIONS COUNCIL OF SOUTH AFRICA (HPCSA) VACANCIES

​COMPLAINTS OFFICER 
Paterson grade C1 
Remuneration package R443 748 per annum (Cost to Council) 
 
MINIMUM REQUIREMENTS 

• NQF level 5 qualification in health-related field plus current registration with a health statutory council. 
• 2 years complaints handling experience. 

 
COMPETENCY REQUIREMENTS 

• Knowledge of the relevant legislative framework 
• Proficiency in MS Office 
• Customer Service Skills 
• Communication (writing, verbal and listening) skills 
• General complaints handling skills 
• Conflict management skills 
• Interpersonal skills 

 
PRINCIPAL ACCOUNTABILITY AND KEY PERFORMANCE AREAS 

• Handle all queries regarding handling of complaints. 
• Create a record of queries on the available case management system. 
• Determine if complaint falls under the remit of HPCSA. 
• Provide advice on the lodging of a complaint including appropriate authority to deal with complaint if outside the remit of the HPCSA. 
• Provide verbal/written advice on complaint lodging process if within the remit of the HPCSA. 
• Receive and screen complaints lodged verbally, in writing or via a physical visit. 
• Ensure that the complaint form is duly completed and signed by the complainant. 
• Ensure that an identity document is attached together with relevant documents before processing the case to Complaints Handling. Ensure that the descriptions of allegations are clear. 
• Check if the complaint was previously registered opened, and: If existing, forward to the relevant person handling the complaint and if new process as a new complaint. 
• Check complaint and where relevant, contact the complainant to collect additional complaint information. 
• Request affidavit from complainants where relevant. 
• Alert the immediate line manager of any complaints where the practitioner is posing danger to members of the public. 
• Prepare and submit monthly, quarterly and annual reports on all kinds of complaints received. 
• Perform ad-hoc duties as maybe required by the Head of Division: Complaints Handling and Investigations.

​In terms of HPCSA’s Employment Equity Plan and commitment to diversify its workforce, preference will be given to suitably qualified candidates from groups that are underrepresented in the organisation and persons with disabilities. HPCSA reserves the right to re-advertise or not to fill the position. 
 
All interested applicants should forward their application letter, together with detailed Curriculum Vitae, copies of qualifications, and current registration with a health regulatory council to Recruitment@hpcsa.co.za quoting the job title in the subject line. 
 
N. B Failure to attach required copies will result in your application not being considered. 
The HPCSA will ensure that in Processing an Applicant’s or Employee’s Personal Information, it will adhere to its obligations in terms of POPIA. By virtue of you applying for this position, you grant HPCSA the consent to keep and or process your information as per POPIA”.
 
Closing date: 30 May 2025
 
If you have not heard from us within 30 days of the closing date of the application, please consider your application as being unsuccessful. Communication will be entered into with short-listed candidates only.


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