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HEALTH AND WELFARE SECTOR EDUCATION AND TRAINING AUTHORITY (HWSETA)
 


​IT SUPPORT TECHNICIAN
2025-03-10 - 2025-03-19
Temp
JHB000187
Other
Gauteng, JHB - Eastern Suburbs
The IT Support Technician will provide technical assistance and support to end-users, ensuring the smooth operation of IT systems and infrastructure within a medium-sized environment. This role requires a proactive individual with strong problem-solving skills, excellent communication abilities, and a customer-focused approach. The technician will be responsible for troubleshooting hardware and software issues, providing remote and on-site support, and contributing to the maintenance and improvement of IT systems.

Minimum Qualification:   
  • National Senior Certificate (Matric).
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Sec+, Microsoft Certified Professional (MCP), Fortinet NSE certifications).
  • Diploma or degree in Information Technology or a related field (advantageous).
 
Minimum Experience: 
  • 2-4 years of experience in an IT support role.
  • Strong knowledge of Windows operating systems, Microsoft Office suite, and other common applications.
  • Understanding of networking concepts and protocols.
  • Experience with Active Directory or other directory services.
  • Experience with ticketing systems.
 
Duties:
  • End-User Support:
    • Provide timely and effective technical support to end-users via phone, email, and in-person.
    • Troubleshoot and resolve hardware, software, and network-related issues.  
    • Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.  
    • Provide support for operating systems (Windows, macOS, Linux), productivity applications (Microsoft Office, etc.), and other software.
    • Document all support activities and resolutions in the ticketing system.
  • System Administration:
    • Assist with the maintenance and monitoring of servers, networks, and other IT infrastructure.
    • Perform routine system checks and backups.
    • Manage user accounts and access permissions in Active Directory or other directory services.
    • Assist with the deployment and maintenance of software applications.
    • Perform basic network troubleshooting (TCP/IP, DNS, DHCP).
  • Hardware and Software Maintenance:
    • Perform hardware and software upgrades and replacements.
    • Maintain an accurate inventory of IT equipment.
    • Assist with the procurement of IT hardware and software.
    • Ensure that all IT equipment is properly maintained and secured.
  • Security:
    • Assist with the implementation and maintenance of security measures.
    • Monitor and respond to security alerts.
    • Ensure that all systems are patched and updated.
    • Educate users on security best practices.
 
Skills and Competencies:
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Customer-focused and service-oriented.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to prioritize tasks and manage multiple projects.  
  • Ability to learn and adapt to new technologies.
 
Personal Attributes:
  • Proactive and self-motivated.
  • Detail-oriented and accurate.
  • Reliable and dependable.
  • Professional and ethical.
  • Passionate about technology.
 
12 Month Contract
Remuneration Package: R23 000 per month

The HWSETA is an AA/EE employer and reserves the right not to fill any advertised positions.
This Position will be based in Bedfordview
 
For more information please contact:
Lybon Mnisi
 
APPLY








​RECEPTIONIST
2025-03-07 - 2025-03-17
Permanent
JHB000186
Other
Gauteng, JHB - Eastern Suburbs
The Receptionist will be responsible for answering and directing telephone calls as well as receiving and directing visitors.

Minimum Qualification:  
  • Matric/Grade12
  • Certificate in officer admin/customer service/call centre/communications

Minimum Experience: 
  • 1-2 years experience in office admin/customer service/call centre
  • Computer Literate-MS Office
  • Knowledge of switchboard telecommunication systems.
 
Duties:
  • Implementation of the Marketing and Communication sub-division plan 
  • Stakeholder support
  • Facilities support 
  • Stakeholder database maintenance and administration 
  • Reporting 


Remuneration Package: R129 712 per annum

The HWSETA is an AA/EE employer and reserves the right not to fill any advertised positions.
This Position will be based in Bedfordview
 
For more information please contact:
Lybon Mnisi
 
APPLY