GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA)

Application should consist of (1) a comprehensive CV (specifying all experience and duties, indicating the respective dates MM/YY as well as indicating references with full contact details) (2) copies of all qualifications (including matriculation), Identity document, valid driver’s license (where driving/travelling is an inherent requirement of the job) and proof of citizenship if not RSA Citizen. Failure to submit the above information will result in the application not considered and deemed a regret. The candidate must agree to the following: Shortlisted candidates must be available for virtual interviews at a date and time determined by GPAA. Applicants must note that pre-employments checks and references will be conducted once they are short-listed and the appointment is also subject to positive outcomes on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. The candidate must take note of: It is intended to promote representativeness through the filling of these posts and the candidature of persons whose promotion/ appointment will promote representativeness, will receive preference. Disabled persons are encouraged to apply. For salary levels 11 – 15, the inclusive remuneration package consists of a basic salary, the state’s contribution to the Government Employees Pension Fund and a flexible portion in terms of applicable rules. SMS will be required to undergo a Competency Assessment as prescribed by DPSA. All candidates shortlisted for SMS positions will be required to undergo a technical exercise that intends to test the relevant technical elements of the job. One of the minimum requirements for SMS is the pre-entry certificate. For more details on the pre-entry course visit: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/. The GPAA reserves the right to utilize practical exercises/tests/competency assessments for non-SMS positions during the recruitment process (candidates who are shortlisted will be informed accordingly) to determine the suitability of candidates for the post(s). The GPAA reserves the right to cancel the filling/not to fill a vacancy that was advertised during any stage of the recruitment process. The successful candidate will have to sign and annual performance agreement and will be required to undergo a security clearance.
 
 
ERRATUM: Kindly note that there was an error on the below minimum requirements for the position of Senior Manager: Fraud and Forensic Management with Ref No: SM/FFM/2021/10-1P that was advertised on DPSA circular number 36 of 2021:
Please note that Membership of a professional body in the Project Management field will serve as an advantage was incorrect and should be replaced with Membership of a professional body related to the Fraud and Forensics field will serve as an advantage. We apologise for any inconvenience that this may have caused. The original closing date of 01 November 2021 is extended to 12 November 2021 at 12h00 noon.
 

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OTHER POSTS
 
 
INDEPENDENT RISK MANAGEMENT COMMITTEE CHAIRPERSON REF NO: IRMCC – GPAA/2021-10-1C
(3 year contract subject to renewal at the discretion of the GPAA)
SALARY : Compensation will be in accordance with rates as determined by National Treasury from time to time. Schedules in this regard are issued annually with specific hourly or daily rates. All other refundable expenses are based on the GPAA’s related policies in line with the National Treasury guidelines.
CENTRE : Pretoria Head Office
 
REQUIREMENTS : A relevant Degree and a Post-Graduate qualification in Finance, Auditing, Risk Management or Business Administration. Must have professional qualification i.e. CRM Prof, CRM Prac, CIA, CRMA or equivalent, and must be affiliated to a recognised professional body. The candidate must have executive management experience in Governance, Risk Management, Fraud and Corruption, and Internal Controls environment for ten (10) to fifteen (15) years with five (5) years exposure serving as a risk committee or audit committee chairperson in the public or private sector, preferably in the financial sector. The ideal candidate must have excellent knowledge of the Risk Management, Corporate Governance, Public Finance Management Act and Treasury Regulations, Enterprise Wide Risk Management (EWRM), ISO 31000 Standard, COSO model and Public Sector Risk Management Framework. Knowledge of the pension fund industry will be an advantage.
 
DUTIES : The primary objective of the Risk Management Committee is to assist the Chief Executive Officer, through its oversight role, to fulfil his duties in respect of establishing and maintaining a sound risk management system. The Chairperson of the Risk Committee’s duties will include: Provide oversight on the review and monitoring the implementation of risk management framework, policy, charter and strategy; provide guidance on integration of risk management into planning, monitoring and reporting processes. Provide advice / guidance on setting risk appetite and review risk appetite, tolerance levels, and anti-fraud measures. Chair the Risk Committee and guide the Committee in conducting its activities in terms of the Public Sector Risk Management Framework, PFMA, Risk Committee Charter and King IV Report on Corporate Governance, where applicable. Provide proper and timely reports to the Chief Executive Officer on the state of risk management, together with aspects requiring improvement accompanied by the Committee’s recommendations to address such issues. Perform any other duties of the Risk Management Committee as specified in the Risk Committee Charter.
 
ENQUIRIES : General enquiries: Ms Lerato Kgoele (Chief Risk Officer) on Tel No: 012 319 1357 or email Lerato.Kgoele@gpaa.gov.za. Application Enquiries: URS Response Handling, Tel No: 012 811 1900
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to gpaa23@ursonline.co.za  quoting the reference number in the subject heading of the email.
 
NOTE : The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. Disclaimer: One Independent Risk Management Committee Chairperson is currently available at the GPAA (Pretoria). It will be filled on 36 months contracts subject to renewal. The Chairperson may not serve more than two terms. This is not a full time appointment. Risk Management Committee has four statutory meetings per annum and additional special meetings may be convened by the chairperson as deemed necessary by the Committee or Chief Executive Officer. Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the header
 
 
 
 
 
INDEPENDENT RISK MANAGEMENT COMMITTEE MEMBER REF NO: IRMCM – GPAA/2021-10-1C
(3 year contract - subject to renewal at the discretion of the GPAA)
SALARY : Compensation will be in accordance with rates as determined by National Treasury from time to time. Schedules in this regard are issued annually with specific hourly or daily rates. All other refundable expenses are based on the GPAA’s related policies in line with the National Treasury guidelines.
CENTRE : Pretoria Head Office
 
REQUIREMENTS : A minimum of a relevant Degree and a Post-Graduate qualification in Finance, Auditing, Risk Management or Business Administration. Must have professional qualification i.e. CRM Prof, CRM Prac, CIA, CRMA or equivalent, and must be affiliated to a recognised professional body. The candidate must have executive management experience in Governance, Risk Management, Fraud and Corruption, and Internal Controls environment for five (5) to ten (10) years with three (3) years’ exposure serving as a risk committee or audit committee member in the public or private sector, preferably in the financial sector. The ideal candidate must have excellent knowledge of the Risk Management, Corporate Governance, Public Finance Management Act and Treasury Regulations, Enterprise Wide Risk Management (EWRM), ISO 31000 Standard, COSO model and Public Sector Risk Management Framework. Knowledge of the pension fund industry will be an advantage.
 
DUTIES : The primary objective of the Risk Management Committee is to assist the Chief Executive Officer, through its oversight role, to fulfil his duties in respect of establishing and maintaining a sound risk management system. The Member of the Risk Committee’s duties will include: Provide oversight on the review and monitoring the implementation of risk management framework, policy, charter and strategy; Provide guidance on integration of risk management into planning, monitoring and reporting processes. Provide advice / guidance on setting risk appetite and review risk appetite, tolerance levels, and anti-fraud measures. Serve on the Risk Committee as a member and advise the Committee on conducting its activities in terms of the Public Sector Risk Management Framework, PFMA, Risk Committee Charter and King IV Report on Corporate Governance, where applicable. Provide proper and timely reports to the Chief Executive Officer on the state of risk management, together with aspects requiring improvement accompanied by the Committee’s recommendations to address such issues. Perform any other duties of the Risk Management Committee as specified in the Risk Committee Charter.
 
ENQUIRIES : General enquiries: Ms Lerato Kgoele (Chief Risk Officer) on Tel No: 012 319 1357 or email Lerato.Kgoele@gpaa.gov.za. Application Enquiries: URS Response Handling, Tel No: 012 811 1900
 
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to gpaa24@ursonline.co.za  quoting the reference number in the subject heading of the email.
 
NOTE : The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. Disclaimer: One Independent Risk Management Committee member is currently available at the GPAA. It will be filled on 36 months contracts subject to renewal. This is not a full time appointment. Risk Management Committee has four statutory meetings per annum and additional special meetings may be convened by the chairperson as deemed necessary by the Committee or Chief Executive Officer. Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the header).

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OFFICE SUPERVISOR: EASTERN CAPE REGIONAL OFFICE REF NO: OS/BHISHO/2021/10 – 1P
Client Services
SALARY : R376 596 per annum (Level 09), (basic salary)
CENTRE : Bisho
 
REQUIREMENTS : An appropriate three year National Diploma/B Degree (at least 360 credits). ) with a minimum of 4 years’ experience in customer service management which include at least 2 years supervisory experience. Computer literacy that would include a good working knowledge of Microsoft Office products. A valid driver’s license is mandatory, at least two years old. Proficiency in English is a requirement and the ability to speak any of the other official languages spoken in the province where applying. The applications of individuals currently residing in the Province applying for may receive preference (Eastern Cape). Knowledge of Employee Benefits. Knowledge of Client Relations Management. Knowledge of GEPF services and products. Geographical knowledge of the region. Knowledge of Project Management. Knowledge of the Retirement Fund Industry. Knowledge of PFMA. Good analytical skills. Good customer relations. Problem solving skills. Presentation skills. Ability to communicate at all levels. Excellent leadership skills. Organising and coordination skills. Ability to build strong networking relationships. Ability to work in a team.
 
DUTIES : The incumbent will be responsible for a wide variety of administration and client services tasks, which includes but are not limited to the following: Supervise effective operations management within the branch office: Implement and maintain an operational annual performance plan complemented by action plans for service delivery in the Branch office. Provide inputs and advice on policy development and ensure the effective implementation thereof. Ensure effective workflow and capacity planning. Implement and review all processes to ensure accuracy and efficiency in operations execution. Implementation of the Batho Pele Principles within the Branch office in all interactions with internal and external customers. Provide input to the Branch manager to enable achievement of operational GPAA strategic objectives. Implement, interpret and manage statistical information on service standards. Implement quality assurance and data quality strategies and actions. Implementation of Standard Operating Procedures. Implementation of Risk Management plan and report on risk according to the required format. Generate and submit reports accurately and timeously. Inform the Branch manager about work progress, problems and corrective measures applied. Track, resolve and escalate delays on the payment process. Supervise provincial service channels (mobile, walk in centre, provincial e-mail enquiries and telephonic enquiries). Support the development and implementation of continuous improvement of customer relations. Ensure customer satisfaction surveys are conducted. Physically ensure inspection and conduct office based auditing of procedures. Ensure compliance to audit findings. Provide administrative support in compliance to SHERQ. Attend to queries and complaints from stakeholders/clients. Implement quality assurance and data quality strategies and actions. Effective supervision of provincial/branch administrative processes and activities: Allocate daily activities. Attend to queries and complaints from stakeholders/clients. Implement quality assurance and data quality strategies and actions. Coordinate administrative support at outreach initiatives. Monitor risk and compliance within the provincial office: Coach and guide staff on compliance to all relevant regulatory, internal and external requirements. Implement a risk management plan and report on all risk according to required format. Provide input into risk register. Analyze, interpret and implement departmental policies. Promote a corruption free environment. Supervise, interpret, implement and apply directives and policies applicable to the Department. Physically ensure inspection and conduct office based auditing of procedures. Monitor compliance to audit findings. Provide administrative support in compliance to SHERQ regulations. Maintain relationships with all relevant stakeholders/clients to support service delivery in the province: Maintain partnerships with various internal and external stakeholders/clients in order to enhance service delivery in line with GPAA strategic objectives. Ensure that various stakeholders/clients enquiries or complaints are directed to relevant officials for resolution. Coordinate, support and track the resolution of various stakeholder/clients enquiries and complaints. Ensure successful business transformation within provincial office: Assist the change champion in transformation and communicate, motivate and drive change initiatives within the office. Provide input and implement performance improvement initiatives. Ensure successful implementation of system and process enhancements, updates and amendments within the office. Implement and maintain internal control processes for the section. Recommend internal procedures and processes, which will improve effectiveness and efficiency of the section and ensure adherence. Research latest trends and developments relating to the section, recommending plans to improve service delivery to the Branch Manager. Provide information for management forums within GPAA, contributing accurate details to enable sound decision-making. Section Management: Deal with queries and escalated issues in timely manner, achieving resolution. Manage the performance of direct reports in accordance with the GPAA performance management policy and procedure. Identify training needs. Manage staff resources and productivity, minimising absenteeism. Compile work plans for the section achieving a consolidation of operational plans. Discipline staff in accordance with organisational codes and procedures so that improvement is shown. Facilitate communication through appropriate structures and systems. Monitor compliance to allocated budget, raising non-compliance identified with the manager.
 
ENQUIRIES : Contact person: Ms Felicia Mahlaba Tel No: 012 319 1455 Application enquiries: Ultimate Recruitment Solutions on Tel No: 012 811 1900
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to gpaa21@ursonline.co.za  quoting the reference number in the subject heading of the email.
 
NOTE : The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. Disclaimer: One permanent position of Office Supervisor is currently available at the Government Pensions Administration Agency: Client Services Section – Eastern Cape Regional Office. The purpose of the role is to coordinate the administration of the client services at the Eastern Cape Regional Office and its Satellite offices. Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer
 
 
 
 
CLIENT LIAISON OFFICER: EASTERN CAPE REGIONAL OFFICE REF NO: CLO/ECB/2021/10-1P
Client Services
SALARY : R376 596 per annum (Level 09), (basic salary)
CENTRE : Bisho
 
REQUIREMENTS : An appropriate three year National Diploma/B Degree (at least 360 credits) with a minimum of 4 years’ experience in client relations management. Computer literacy that would include a good working knowledge of Microsoft Office products. Valid driver’s license is mandatory, at least two years old. Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage. Geographical knowledge of the province for which application is made. Excellent customer relations experience. The applications of individuals currently residing in Eastern Cape may receive preference. Knowledge of Employee benefits. Knowledge of client relations management. Knowledge of GPAA/GEPF’S products and services. Excellent problem solving skills. Strong customer orientation and customer relations. Excellent presentation skills. Excellent communication skills at all levels in and outside the organization (verbal and written). Outgoing personality. Ability to build strong network relationships. Ability to take responsibility and to work independently. Analytical skills.
 
DUTIES : The successful incumbent will be responsible for a wide variety of tasks, which includes but are not limited to the following: Providing education and training: Conduct training to HR Unit on correct completion of documentation to be submitted to GPAA. Conduct workshops and roadshows to members, employers and stakeholders to create understanding of products used and processes to be followed. Conduct Induction Programme to employees and stakeholders to create understanding of products used and processes to be followed. Plan presentation of education materials, monitor and evaluate the effectiveness of programmes conducted, recommending enhancements. Market new services offered by GPAA by conducting training of new/current PCM-Pension Case Management users. Promote compliance with GPAA’s processes and procedures. Compliance of employer and stakeholders: Check reported feedback regarding compliance of performance from the employer departments. Follow-up/trace missing information on outstanding documents in order to enable finalisation of the process (Trace members for outstanding life certificates). Analyse documents received on PCM-Pension Case Management to provide feedback to departments on core issues identified, highlighting key issues to Senior CLO. Ensure that GPAA rules, products and processes are known and adhered to. Enquiry management (General and RMC): Check member queries through wireless facility and resolve on site. Provide information regarding member cases. Facilitate meetings with relevant client departments in resolving administrative issues. Confirm member status with employer (RMC). Update member information on the RMC portal application. Requesting and receiving additional information from employer with regards to Medical and IOD. Interaction with Compensation Fund regarding IOD enquiries. Collection of documentation: Pre-verification of documents received from employer, member and third party. Checking and capturing of documents. Bar coding, linking and indexing of documents. Scanning documents onto PEKWA. Quality assurance of each case using control sheet. Collect supporting documents for RMC processes. Collect original awards from employer regarding IOD.
 
ENQUIRIES : Contact person: Ms Felicia Mahlaba Tel No: 012 319 1455 Application enquiries: Ultimate Recruitment Solutions on Tel No: 012 811 1900
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to gpaa20@ursonline.co.za quoting the reference number in the subject heading of the email.
 
NOTE : The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted. Disclaimer: One permanent Client Liaison Officer Position is currently available at the Government Pensions Administration Agency at the Eastern Cape Regional Office: Bisho .The purpose of the role of a Client Liaison Officer is to provide client outreach, education and employer compliance. Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer with the short-listed candidates.
 
 
 
 
CUSTOMER SERVICE AGENT REF NO: CSA/BISHO/2021/10-2P
SALARY : R208 584 per annum (Level 06), (basic salary)
CENTRE : Bisho Eastern Cape Regional Office
 
REQUIREMENTS : An appropriate three year National Diploma/B Degree (at least 360 credits NQF level 6) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments. OR A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments. Knowledge of GEPF products and services will be an advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage. The applications of individuals currently residing in the Province applying for may receive preference (Eastern Cape). It will be required of the successful incumbent to work office based and at times at Outreach Programmes (mobile office based). Knowledge of Employee Benefit Knowledge of Client Relations Management. Problem solving skills. Presentation skills. Communication skills. Time Management. Work Independently.
 
DUTIES : The successful incumbent will be responsible for a wide variety of tasks, which includes but are not limited to the following: Provide quality customer services within CRM: Handle all face-to-face enquiries received effectively. Follow-up and finalize enquiries referred to other business units, within the agreed time frames. Respond to emails, web queries, posted queries/courier services, faxed within allocated time frame. Update on all the relevant GPAA systems. Provide data inputs in the compilation of the Reports: Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care. Compile and submit daily production statistics to the supervisor. Check and update consolidated/escalation lists to the supervisor. Provide Client liaison services within the office: Respond to escalated queries within allocated time frame. Interact with other department with outstanding queries. Relationship management on any changes happening in the various sections. Provide/request feedback to various clients and stakeholders. Follow-up with business units and provide feedback to clients unit cases are finalized. Effective and efficient administration of documents received. Provide administrative support at outreach initiatives.
 
ENQUIRIES : Contact person: Ms Felicia Mahlaba Tel No: 012 319 1455 Application enquiries: Ultimate Recruitment Solutions on Tel No: 012 811 1900
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to gpaa19@ursonline.co.za quoting the reference number in the subject heading of the email.
 
NOTE : The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. Disclaimer: Various permanent positions for Customer Service Agents are currently available at Eastern Cape Regional Office of the Government Pensions Administration Agency based in Bisho. The purpose of the role is to provide administrative functions and to resolve queries and complains on first contact within the Client Relations Management environment. Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer.