GOVERNMENT EMPLOYEES MEDICAL SCHEME (GEMS)

 

 

 

CLIENT LIAISON OFFICER

  • Government Employees Medical Scheme - GEMS
  • Northern Cape
  • Permanent
  • Full Time
  • Disabled, EE/AA, Non EE/AA

 

Introduction

The position of Client Liaison Officer is vacant. The Client Liaison Officer will report directly to the Team Leader and form part of the Client Liaison Division. The position is based in the Pixley ka Seme District in the Northern Cape.

The total remuneration package is R 503 635 CTC per annum, based on qualifications and experience.

 

The closing date for applications will be Tuesday, 05 May 2026.


Duties & Responsibilities

The Client Liaison Officers will provide support to the Team Leader through the implementation of the following Key Performance areas ( KPAs):

  • Visit, interact and assist members in Departments and other public service office as when required.
  • Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members.
  • Receive Scheme correspondence from members and submit to the Administrative team on a daily basis.
  • Follow up with members on outstanding information or documents required by the Scheme finalise business processes.
  • Assist the marketing service provider at marketing events by attending to member queries.
  • Attempt to resolve all queries at first contact.
  • Log all resolved and unresolved queries on a daily basis for reporting purposes.
  • Compile a daily activity report.
  • Escalate all unresolved queries to the admin team through the team leader on a daily basis.
  • Represent GEMS well at all times in line with the mission, vision and values.
  • Maintain positive Scheme member and stakeholder relationships.
  • Facilitate effective communication between members and the Scheme.
  • Compile weekly, monthly and quarterly activity reports for submission to the Team Leader.
  • Provide ad hoc information when requested.
  • Have extensive Scheme and operational knowledge to assist in resolving member queries.
  • Must have the ability to use a computer and required systems to resolve member queries; and
  • Market the Scheme to potential members and assist in enrolling them on the Scheme.
  • Advice process followed in rendering advice and intermediary services (under the supervision of a Key Individual (KI) or Supervisor where applicable)
  • Adhere to the stipulations of the supervision agreement and instruction, guidance, and oversight of the FAIS supervisor and KI. (If under supervision)
  • Conducting needs analyses for members, providing guidance, and recommendations, and proposing the most suitable benefit option.
  • Providing ongoing option advice to members per their individual needs and goals.
  • Ensure advice record is comprehensively completed, sent to the member and supervisor/ KI, and stored.

 

Desired Experience & Qualification

Qualification requirements are:

  • Matric and NQF5, FAIS accredited qualification (As per FSCA published qualification list), Recommended
  • RE5 FAIS accreditation is essential.
  • At least 2 years of industry experience. (Medical Scheme Industry advantageous)
  • Date of First Appointment (DOFA) 2 years with FSCA for 1.16 Health Services Benefits (Advantageous)
  • Registered with CMS as a fully accredited broker, (Advantageous)
  • No longer under supervision (Advantageous)
  • Class of Business Health Benefits (Advantageous)
  • If not already, must be willing and able to become a FAIS accredited representative
  • Fit and Proper requirements, honesty and integrity, and good standing according to Board Notice 194 of 2017 are adhered to including financial soundness, no criminal record and previous regulatory or employer disciplinary findings.
  • Driver’s license (required).
  • Be willing to travel within a short space of time’s notice.
  • Own car.

 

Skills:

  • Good written and verbal communication skills.

 

Behavioural Competencies:

  • Passion for customer service.
  • Self- motivated and pro-active.
  • Attention to detail.
  • Team player.

 

Desirable:

  • Have an understanding of the medical schemes industry.

 

PLEASE APPLY HERE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EXECUTIVE ASSISTANT RISK MANAGEMENT AND COMPLIANCE

  • Pretoria
  • Permanent
  • Full Time
  • EE/AA

 

Introduction

The position of Executive Assistant Risk Management and Compliance is vacant. The Executive Assistant Risk Management and Compliance will report directly to the Chief Compliance Officer and forms part of the Risk Management and Compliance Division. The position is based at GEMS Head Office in Pretoria.

The remuneration package for this position is R 503 635  based on qualifications and experience.

 

The closing date for applications will be Thursday, 23 April 2026.

 

Duties & Responsibilities

The Executive Assistant Risk Management and Compliance will be required to support the Chief Compliance Officer through the implementation of the following Key Performance Areas (KPAs):

  • Manage Executive calendar to ensure that all meetings are scheduled via Executive Assistant/ agreed SOP
  • Acts as a "gatekeeper" for the Executive’s schedule
  • Booking attendance of events, conferences and seminars both domestic and internationally
  • Screenig of incoming telephone calls and handle queries in an appropriate manner and engage with both internal and external customer queries
  • Maintain and update the division’s Annual Plan
  • Ensure that all documentations are circulated and submitted as per the Year Planner e.g. Access the board portal on a regular basis to ensure compliance to action items and agenda inputs
  • Prepare and circulate all divisional meeting documents e.g. agenda, action list, minutes, presentations etc
  • Circulation for input and approval as well as submissions of documents for Board and Committee packs as per SOP’s
  • Preparation and collation of weekly, monthly and quarterly reports as required
  • Circulate office communication as required by Executive
  • Editing of memorandums, presentations and other documentation as required to ensure alignment to Corporate Identity (formatting, spelling etc)
  • Provides administrative support (e.g. minutes/notes/actions) in meetings
  • Communication on behalf of the Executive to Service Providers if escalated by the Providers
  • Coordinating the delivery of services provided by the Service Providers, including but not limited to scheduling; monitoring; evaluation of service delivery and payment
  • Producing professional documents using MS Office
  • Planning and tracking key business deliverables and reports through basic project management reporting
  • Maintain and update the division’s Annual Plan
  • Ensure that all documentations are circulated and submitted as per the Year Planner e.g. Access the board portal on a regular basis to ensure compliance to action items and agenda inputs
  • Prepare and circulate all divisional meeting documents e.g. agenda, action list, minutes, presentations etc
  • Circulation for input and approval as well as submissions of documents for Board and Committee packs as per SOP’s
  • Preparation and collation of weekly, monthly and quarterly reports as required
  • Circulate office communication as required by Executive
  • Editing of memorandums, presentations and other documentation as required to ensure alignment to Corporate Identity (formatting, spelling etc)
  • Provides administrative support (e.g. minutes/notes/actions) in meetings
  • Communication on behalf of the Executive to Service Providers if escalated by the Providers
  • Coordinating the delivery of services provided by the Service Providers, including but not limited to scheduling; monitoring; evaluation of service delivery and payment
  • Producing professional documents using MS Office
  • Planning and tracking key business deliverables and reports through basic project management reporting

 

Minimum Requirements

  • Minimum two (2) year qualification in Administration or Secretarial Studies, or equivalent NQF Level 5
  • A diploma/degree in Risk Management/ Compliance or a related field will an added advantage
  • At least 2 years’ experience in an Executive/ Personal Assistant role
  • Experience within an Risk Management and Compliance environment would be advantageous
  • Proficient in computer software such as Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat
  • Experience with office administrative systems e.g. HR/ Procurement Systems
  • Excellent written English and the ability to communicate at all levels

 

Skills and Behavioural Competencies:

  • Excellent written English and the ability to communicate at all levels
  • Respect the need for confidentiality and sensitive information
  • To work under pressure to agreed deadlines and adapt to change
  • Be organised and have good time management skills
  • Attention to detail to ensure high quality work
  • To work in a flexible manner including out of hours as and when required
  • Have the ability to work well as part of a team
  • Be responsible and reliable
  • Self-Motivated and pro-active
  • Attention to detail

 

Desirable

  • Have an understanding of medical schemes industry
  • Experience in the Healthcare Industry would be advantageous

 

 

 

Disclaimer

Should you be interested, please apply for the position by emailing your CV to jobs@gems.gov.za

 

The closing date for applications is 23 April 2026. Should you not hear from us by 31 July 2026, please consider your application unsuccessful.

 

*** GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.

***Please note that the information provided on the application for the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of five years. ***

*** Kindly note that information is required for Recruitment and Selection Purposes, and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purposes.

*** Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.

*** GEMS adopts a hybrid work model.

*** GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with the GEMS Employment Equity Plan.

***  An internal employee must be in their current role for at 12 months before they will be considered for other vacancies within the Scheme.

*** GEMS reserves the right not to proceed with an appointment.

*** Successful candidates will be required to seek approval to conduct other work outside of GEMS.

 

PLEASE APPLY HERE