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AMENDMENTS 
 
GAUTENG: DEPARTMENT OF HUMAN SETTLEMENTS: Kindly note that the post of Service Level Manager: ICT Operations with Ref No: Refs/007931 advertised in Public Service Vacancy Circular 06 dated 19 February 2021, was advertised with the wrong reference no. The correct reference no is Refs/007951. The closing date will be extended to the 19th March 2021. 
 
 
GAUTENG DEPARTMENT OF HUMAN SETTLEMENTS (GDHS) 
 
CLOSING DATE : 12 March 2021. No late applications will be considered. 
 
 
NOTE : Requirement of applications: No late applications will be considered. No faxed or emailed applications will be accepted. People with disabilities are encouraged to apply. It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of these posts. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Applications should be submitted strictly online at http://professionaljobcentre.gpg.gov.za  and it should be accompanied by a Z83, comprehensive Curriculum Vitae (CV) as well as certified copies of qualifications, Identity and valid driver’s license (where driving/travelling is an inherent requirement of the job). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. Following the interview and exercise, the selection panel will recommend candidates to attend a generic management competency assessment (in compliance with the DPSA Directive on the implementation of competency based assessments). The competency assessment will be testing generic management and development for SMS posts. The Department reserves the right not to make appointment(s) to the advertised post(s).
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OTHER POSTS
 
 
ASSISTANT DIRECTOR: MONITORING & EVALUATIONS REF NO: REFS/007592 
SALARY : R376 596 per annum 
CENTRE : Johannesburg 
 
REQUIREMENTS : A Matric plus an appropriate 3-year accredited Bachelor’s Degree/National Diploma in Social and or Economic Sciences/Development studies, Monitoring and Evaluation/ Statistics and Research/Public and Development management/ Public Policy. Minimum of 2 - 3 years’ relevant experience. A valid driver’s license. Knowledge and experience in project management, database management and analysis software packages such as MS Access, Excel etc. Ability to customize and generate reports to meet user needs; extensive experience in conducting social research (minimum two years) from both public and or private sector. Analytical capability, good communication and presentation skills. Knowledge and experience in contract management. Good stakeholder liaison, coordination and problem-solving skills. Good computer skills, good interpersonal relationships. Ability to work under pressure. 
 
DUTIES : Assist with monitoring and analyzing Departmental Programme Performance. Assist with the development of evaluation studies and programme performance review. Assist with conducting Departmental Evaluation Planning. Assist with conducting Evaluation of the Conditional Grant Report. Assist with the development and/or review/ maintenance of a functional Monitoring & Evaluation system. 
 
ENQUIRIES : Ms. M Tshabalala Tel No: (063) 691 4046 
APPLICATIONS : Please apply online at http://professionaljobcentre.gpg.gov.za
 
 
 
 
 
SERVICE LEVEL MANAGER: ICT OPERATIONS REF NO: REFS/007931 
SALARY : R376 596 per annum 
CENTRE : Johannesburg 
 
REQUIREMENTS : Matric plus National Diploma/Degree in Computing or ICT related field, coupled with a minimum of 4 years’ extensive experience in Service Level Management function. Minimum ITIL Version 3 Intermediate level certification or higher, OR an ITIL Service Delivery qualification or higher is compulsory. Other ICT Industry specific qualifications will be an advantage. Competencies: Understanding of different project management principles. Knowledge of relevant legislation and Public Service Regulations. Knowledge of SLAs. Management information knowledge. Attributes: Project management methodologies, Stakeholder relationship management, Customer management, Results/ quality management, Innovation/ continuous improvement, Problem solving skills, Analytical, Negotiation skills, Decision making, Communication skills and Initiative. 
 
DUTIES : Negotiates, agrees and maintains SLA’s with internal and external stakeholders and 3rd parties. Negotiates and agrees with both the internal customer and ICT on any Service Level Requirements (SLR’s) for any proposed new/developing services. Analyses and reviews service performance against SLAs and OLAs. Produces regular reports on service performance and achievement to the internal customer and the Director: ICT. Organizes and maintains the regular Service Level review process. Initiates any actions required to maintain or improve service levels. Conducts annual (as appropriate) reviews of the Service Level process and negotiates, agrees and controls any amendments necessary. Ensure that services are delivered in accordance with legislation, industry best practice, effective processes/mechanisms and organization policies. Provide and improve relationship and communication with the business and customers. Ensure that specific and measurable targets are developed for all ICT services. Monitor and improve customer satisfaction with the quality of service delivered. Ensure that the D: ICT and the customers have a clear and unambiguous expectation of the level of service to be delivered. Designing SLA frameworks. Conduct customer satisfaction surveys. Log calls with external service providers when service is unavailable. Training of personnel on relevant Departmental IT systems, applications and procedures. Manage service desk and produce incidents reports. Monitor the IT service delivery team, taking responsibility for service desk, desktops and desktop application support. Ensure SLA’s are achieved and client expectations are met. To provide reports to agreed schedule or on request, including management and account performance reports. Attend client service reviews meetings, areas covered will include performance reports, service improvements, quality and processes. Develop and facilitate workshops and training courses. Ensure that all co-workers in projects understand and follow all procedures they are involved with SLM practices. Re-engineer the service desk according to industry best practices utilizing the ITIL framework. Provide monthly reporting on key critical areas of the service desk in terms of performance, workload, resource workload distribution and SLA achievement. Tracking and documentation of jobs using the Service Desk tool. 
 
ENQUIRIES : Ms. A Mogaswa Tel No: (072) 313 8052 
APPLICATIONS : Please apply online at http://professionaljobcentre.gpg.gov.za